Title: Apartment Tourist Complex & SPA Astera Bansko Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Apartment Tourist Complex & SPA Astera Bansko Family-friendly slopeside fun with full-service spa ![Exterior](https://images.trvl-media.com/lodging/8000000/7010000/7001900/7001835/19c61f13.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior](https://images.trvl-media.com/lodging/8000000/7010000/7001900/7001835/5b571aad.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fireplace](https://images.trvl-media.com/lodging/8000000/7010000/7001900/7001835/8c2b1764.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Billiards](https://images.trvl-media.com/lodging/8000000/7010000/7001900/7001835/b6f4d28f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Snow and ski sports](https://images.trvl-media.com/lodging/8000000/7010000/7001900/7001835/fe873707.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Apartment Tourist Complex & SPA Astera Bansko is the perfect family mountain escape. Enjoy free water park access, ski-in/ski-out slopes, and a spa with hot stone massages and facials. Stay connected with public WiFi while enjoying coffee or browsing the library collection. 8.2 Very good ## Popular amenities - Bar - Room service - Pool - Parking included - Spa - Laundry ## Room options ### Check availability for these dates Tonight [Oct 31 - Nov 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=7001835&PinnedHotelID=7001835&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=7001835&PinnedHotelID=7001835&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 1 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=7001835&PinnedHotelID=7001835&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=7001835&PinnedHotelID=7001835&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=7001835&PinnedHotelID=7001835&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=7001835&PinnedHotelID=7001835&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=7001835&PinnedHotelID=7001835&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=7001835&PinnedHotelID=7001835&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 9 of 9 rooms ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7010000/7001900/7001835/a97d6389.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double or Twin Room (free use of Aqua Park) ### Highlights Balcony Separate sitting area Soundproofed Air conditioning TV Separate bedroom Blackout curtains Bathrobes - 193 sq ft - Sleeps 3 - 2 Single Beds and 1 Single Futon ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7010000/7001900/7001835/af249939.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Single Use (free use of Aqua Park) ### Highlights Balcony Separate sitting area Soundproofed Air conditioning TV Blackout curtains Separate bedroom Bathrobes - 194 sq ft - 1 bedroom - Sleeps 1 - 1 Double Bed OR 2 Single Beds and 1 Single Futon ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7010000/7001900/7001835/ae5dd4af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Mountain View ### Highlights Balcony Separate sitting area Soundproofed Air conditioning TV Separate bedroom Blackout curtains Bathrobes - Ocean view - Sleeps 3 - 2 Single Beds and 1 Single Futon ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7010000/7001900/7001835/a97d6389.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom ### Highlights Balcony Separate sitting area Soundproofed Air conditioning TV Blackout curtains Separate bedroom Bathrobes - 1 bedroom - Sleeps 4 - 2 Single Beds and 1 Double Sofa Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7010000/7001900/7001835/a97d6389.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Bedroom Apartment - Annex Building ### Highlights Balcony Separate sitting area Soundproofed Air conditioning TV Blackout curtains 2 bedrooms Bathrobes - 2 bedrooms - Sleeps 6 - 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7010000/7001900/7001835/a97d6389.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Three Bedroom Apartment - Annex Building ### Highlights Balcony Separate sitting area Soundproofed Air conditioning TV Blackout curtains 3 bedrooms Bathrobes - 3 bedrooms - Sleeps 8 - 3 Double Beds, 2 Single Beds and 1 Double Sofa Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7010000/7001900/7001835/a97d6389.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Bedrooms ### Highlights Balcony Separate sitting area Soundproofed Air conditioning TV Blackout curtains 2 bedrooms Bathrobes - 2 bedrooms - Sleeps 6 - 1 Double Bed, 1 Single Bed and 1 Double Sofa Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7010000/7001900/7001835/a97d6389.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Apartment - Annex Building ### Highlights Balcony Separate sitting area Soundproofed Air conditioning TV Blackout curtains Separate bedroom Bathrobes - 1 bedroom - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/8000000/7010000/7001900/7001835/ae5dd4af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Mountain View (Single Use) ### Highlights Balcony Separate sitting area Soundproofed Air conditioning TV Separate bedroom Blackout curtains Bathrobes - Mountain view - Sleeps 1 - 2 Single Beds and 1 Single Futon ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBansko-Hotels-Apartment-Tourist-Complex-SPA-Astera-Bansko.h7001835.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBansko-Hotels-Apartment-Tourist-Complex-SPA-Astera-Bansko.h7001835.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C41.82608%2C23.48099&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=qfESlEqGNN9z1gHREWbZBCXASio=) 8 Strazhite Str., area of Gramadeto, Bansko, 2770 #### What's nearby - Bansko Ski Resort - 5 min walk - 0.3 miles - Vihren - 8 min walk - 0.5 miles - Bansko Gondola Lift - 8 min walk - 0.5 miles - Paisii Hilendarski Historical Center - 15 min walk - 0.8 miles - Ski Bansko - 17 min drive - 5.3 miles #### Getting around - Sofia (SOF) - 140 min drive #### Restaurants - ‪The House - ‬3 min walk - ‪Castello (Food & Wine) - ‬3 min walk - ‪Forest Cup - ‬4 min walk - ‪Lobby Bar - ‬5 min walk - ‪Hot Grill Bansko - ‬1 min walk ## About this property ### Apartment Tourist Complex & SPA Astera Bansko Upscale family-friendly hotel in the mountains At Apartment Tourist Complex & SPA Astera Bansko, you can look forward to free water park access, a bowling alley and a coffee shop/cafe. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, a ski shuttle and ski equipment hire. Treat yourself to hydrotherapy, a facial or a body scrub at the on-site spa. The on-site restaurant, MUSSELS FARM, offers lunch, dinner and garden views. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a hair salon and a library. Other perks at this hotel include: - An indoor pool and an outdoor pool, along with a lazy river and sunloungers - Free self-parking - Bike hire, train station pick-up service and babysitting (surcharge) - A TV in reception, a porter/bellboy and coffee/tea in reception Room features All 120 rooms include comforts such as air conditioning and separate sitting areas, as well as thoughtful touches such as safes and sound-insulated walls. Extra conveniences in all rooms include: - Rainfall showers, baths or showers and free toiletries - TVs with cable channels - Balconies, separate sitting areas and childcare services ## Similar properties ![Lobby sitting area](https://images.trvl-media.com/lodging/13000000/12330000/12321700/12321639/32ae929b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### St. George Ski & Holiday Bansko - Pool - All-inclusive - Spa - Kids pool 7.6 Good 37 reviews £59 includes taxes & fees 19 Nov - 20 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=12321639&PinnedHotelID=12321639&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/112000000/111420000/111410300/111410231/32e36512.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Regnum Banya Thermal Hotel Razlog - Pool - Hot tub - Breakfast included - Spa 8.8 Excellent 10 reviews £67 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=111410231&PinnedHotelID=111410231&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/17000000/16780000/16778700/16778662/bf6bfffe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kap House Hotel Bansko - Pool - Hot tub - Spa - Pet-friendly 8.8 Excellent 23 reviews £38 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=16778662&PinnedHotelID=16778662&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/22000000/21040000/21030200/21030112/92be35d3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cornelia Deluxe Residence Razlog - Pool - Breakfast included - Kitchen - Parking included 8.4 Very good 19 reviews £43 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=21030112&PinnedHotelID=21030112&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/7000000/6130000/6121700/6121639/d8368369.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Evelina Palace Bansko - Pool - Hot tub - Kids pool - Parking included 8.0 Very good 1 review [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=6121639&PinnedHotelID=6121639&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/100000000/99960000/99951200/99951124/07035ddf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Green Wood Hotel & SPA Razlog - Pool - Breakfast included - Spa - Kids pool [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=99951124&PinnedHotelID=99951124&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/13000000/12330000/12321700/12321651/c7476f85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Bansko Bansko - Pool - Spa - Pet-friendly - Free WiFi 7.8 Good 44 reviews £63 includes taxes & fees 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=12321651&PinnedHotelID=12321651&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/24000000/23180000/23174000/23173967/73a05c47.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Friends Bansko - Pool - Breakfast included - Spa - Parking included 8.0 Very good 2 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=23173967&PinnedHotelID=23173967&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Apartment, 1 Queen Bed with Sofa bed | Living area | TV, toys](https://images.trvl-media.com/lodging/3000000/2230000/2221300/2221269/17e5ceeb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lucky Bansko Aparthotel SPA & Relax Bansko - Pool - Hot tub - Spa - Pet-friendly 9.4 Exceptional 129 reviews £102 includes taxes & fees 16 Nov - 17 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=2221269&PinnedHotelID=2221269&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/3000000/2810000/2803000/2802925/1ae11557.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Premier Luxury Mountain Resort Bansko - Pool - Hot tub - Breakfast included - Spa 8.8 Excellent 114 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=2802925&PinnedHotelID=2802925&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Train station pick-up shuttle (surcharge) - Ski shuttle (surcharge) - Free self parking on site ### Food and drink - A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas ### Restaurants on site - MUSSELS FARM ### Things to do - Bicycle rentals - Billiards/pool table - Bowling alley - Children's pool - Free water park - Full-service spa - Gym - Indoor pool - Lazy river - Library - Outdoor pool - Sauna - Ski equipment rentals - Ski lessons - Ski storage - Ski-in/ski-out access - Snow sports gear - Steam room - TV in common areas ### Family friendly - Bowling alley - Children's pool - Free water park access - In-room babysitting - Indoor pool - Laundry facilities - Lazy river - Outdoor pool - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance ### Business services - Business centre - Conference centre - Meeting room ### Outdoors - In the mountains - Pool loungers ### Full-service spa - 3 treatment rooms - Aromatherapy - Body scrubs - Couples treatment rooms - Facials - Hot stone massages - Hot tub - Hydrotherapy - In-room massages - Prenatal massages - Reflexology - Sauna - Sports massages - Steam room - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Bathroom emergency pull cord - Grab bar near toilet - Lift - Well-lit path to entrance ### More - 2 buildings - 5 floors - Built in 2014 - Fireplace in lobby - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathtub or shower - Dressing gowns - Free toiletries - Hair dryer - Rainfall showerhead - Slippers - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Limited room service - Minibar ### More - Access via exterior corridors - Air conditioning - Desk - Free local calls - Phone - Safe - Separate sitting area - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Early check-in subject to availability Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability Late check-out fee: EUR 15 ### Special check-in instructions This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - New Year's Eve (31 December) Gala Dinner per adult: EUR 90 - New Year's Eve (31 December) Gala Dinner per child: EUR 50 (from 2 to 11 years old) - A tax is imposed by the city: EUR 1.02 per person, per night We have included all charges provided to us by the property. ### Optional extras - Late check-out fee: EUR 15 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 10 AM to 8 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Children under 3 years old are not allowed in the swimming pool or hot tub without adult supervision Children under 3 years old are not allowed in the spa without adult supervision ### Property is also known as Astera Bansko Astera Bansko Hotel Astera Hotel Bansko Bansko Astera Bansko Astera Hotel Bansko Hotel Astera Hotel Astera Hotel Astera Bansko Apartment Tourist Complex Astera Bansko Hotel Apartment Tourist Complex Astera Hotel Apartment Tourist Complex Astera Bansko Apartment Tourist Complex Astera Astera Bansko Hotel Spa Apartment Tourist Complex SPA Astera Bansko Tourist Complex Astera Apartment Tourist Complex SPA Astera Bansko Apartment Tourist Complex & SPA Astera Bansko Hotel Apartment Tourist Complex & SPA Astera Bansko Bansko Apartment Tourist Complex & SPA Astera Bansko Hotel Bansko ## Frequently asked questions ### Does Apartment Tourist Complex & SPA Astera Bansko have a pool? > Yes, this property has an indoor pool, an outdoor pool and a children's pool. Pool access is from 10 AM to 8 PM. ### Is Apartment Tourist Complex & SPA Astera Bansko pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Apartment Tourist Complex & SPA Astera Bansko? > Self-parking is free at this property. ### What time is check-in at Apartment Tourist Complex & SPA Astera Bansko? > Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Apartment Tourist Complex & SPA Astera Bansko? > Checkout is at noon. Late checkout is available for EUR 15 (subject to availability). ### Where is Apartment Tourist Complex & SPA Astera Bansko located? > Located in the mountains, this Bansko hotel offers ski-in/ski-out access and is within a 10-minute walk of Bansko Ski Resort, Bansko Gondola Lift and SkiBansko by Traventuria. Vihren and Museum of Otets Paisii Hilendarski are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Apartment Tourist Complex & SPA Astera Bansko Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 8.4 Location ### 8.0 Staff & service ### 8.2 Property conditions & facilities 10 - Excellent 25 8 - Good 22 6 - Okay 13 4 - Poor 2 2 - Terrible 2 ### 10/10 Excellent #### Evangelos 28 Nov 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Πολύ καλή σχέση τιμής Η κυρία Έλενα στη ρεσεψιόν με άπταιστα ελληνικά έτοιμη να λύσει κάθε πρόβλημα και να βοηθήσει τους πελάτες . Το ξενοδοχείο το ξενοδοχείο είναι πολύ καλό, καθαρό ,και το βαρύ πυροβολικό του είναι ο χορός του spa με τις πολλές πισίνας. ##### Evangelos Stayed 1 night in Nov 2019 ### 10/10 Excellent #### Verified traveller 29 Jul 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### great place good stay ! ##### Verified traveller Stayed 2 nights in Jul 2019 ### 10/10 Excellent #### Verified traveller 6 May 2019 Liked: Cleanliness, staff & service, property conditions & facilities Facilities are fantastic and also the location. Beautiful hotel ##### Verified traveller Stayed 1 night in May 2019 ### 10/10 Excellent #### Verified traveller 2 May 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Εξαιρετική διαμονή. Πρόκειται για ένα πολύ όμορφο ξενοδοχείο, με εξυπηρετικό προσωπικό. Το δωμάτιο ήταν άνετο και καθαρό. Εξαιρετικός ο χώρος του SPA CENTER και οι θεραπείες μασάζ. Το πρωινό ήταν πολύ καλό. ##### Verified traveller Stayed 1 night in Apr 2019 ### 6/10 Okay #### Verified traveller 13 Feb 2019 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service The hotel is generally fine. Position less. The terrible thing I encountered was the reception manager's service, which at our request of another key to the door, he shouted at us that we had to pay for it. he said that we had already received two keys, when we received only one. It was embarrassing, unpleasant and unworthy. ##### Verified traveller Stayed 4 nights in Feb 2019 ### 10/10 Excellent #### Verified traveller 2 Feb 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice location , very good spa complex. Nice breakfast and dinner. 5 min a walk from gondola and turist center ##### Verified traveller Stayed 5 nights in Jan 2019 ### 6/10 Okay #### Verified traveller 23 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Positive: Good pool & spa facilities. Friendly staff. Negative: the room was noisy. The food at breakfast & dinner was awful. ##### Verified traveller Stayed 4 nights in Dec 2018 ### 10/10 Excellent #### David 21 Aug 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort La estancia fue perfecta. Muy cómodo y límpio. ##### David Stayed 1 night in Aug 2018 ### 8/10 Good #### Kim 14 Aug 2018 Liked: Staff & service, room comfort #### Good hotel, great location The reception team are very helpful and always greeted you as you come out of the lift's. Our room was great on the 5th floor with 2 balconies. The cleaning was not great by the maids but all in all a fab room and good hotel. ##### Kim Stayed 9 nights in Aug 2018 ### 10/10 Excellent #### Paul, Edinburgh 16 Mar 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice comfortable hotel Great location, staff and amenities. Will deffo be returning in the future. The only thing I wasn't too keen on was the buffet style breakfast and dinner. There are many places to eat close by at good prices though. ##### Paul Stayed 5 nights in Mar 2018 ### 10/10 Excellent #### CHRYSI 1 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The rooms were space the spa center was great near the ski center ##### CHRYSI ### 8/10 Good #### Teodor 6 Nov 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great aquapark The aquapark is big, the pools are warm enough, but a few buttons for waterfalls are not working, still great. The staff was very kind. They offered an apartment for us, but we prefer two rooms, because the apartments are in the next building and it is not so convenient to go to the pools from there. We need to change one of our rooms for the second night, not a big deal, but still little unpleasant. Overall, very nice stay. ##### Teodor Stayed 2 nights in Nov 2017 ### 10/10 Excellent #### MONIKA, Kent, UK 16 Sept 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful hotel Me and my mum really loved this hotel, the staff and its facilities. As it was a low season, we seem to have the whole place to ourselves. The heated swimming pool outside made of rock where we stayed for hours, the spa with its saunas and the big two bedroom apartment we shared with my friend. Everything was very clean and luxurious. The staff was very friendly and welcoming. We had a late night flight so they allowed us to check out later than usual. We were on our vegan challenge but still found plenty of good food from the buffet as well as the menu. Overall had a very positive experience and even a tan. Already planning a new trip there. We rented a car and it was about two hours drive from Sofia but the journey was enjoyable due to great landscape. We also did a day trip to Greece that is an hour away. ##### MONIKA Stayed 3 nights in Sep 2017 ### 10/10 Excellent #### Verified traveller 28 Mar 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fabulous holiday! Our second trip to the Astera. It was just as perfect as our first trip first trip 2 years ago. I wouldn't stay anywhere else in Bansko! It's a short walk to the gondola and in the nicest part of the town close to the edge of the Pirin Forest where there are some great walks. The hotel is great value for money and we love it! Just a fabulous holiday all round. Looking forward to next year already! ##### Verified traveller ### 8/10 Good #### Niky 25 Mar 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great hotel , very handy for gondola ##### Niky ### 6/10 Okay #### Alex, London 22 Mar 2017 Disliked: Cleanliness, room comfort #### Well situated but rooms disappointed My general impression is that this hotel is closer to a three star in terms of experience but achieved a four star ranking based on range of facilities. We stayed for 4 nights. The hotel is well-situated in town for access to the lifts. There are numerous facilities including outdoor pool (slightly dirty) and sauna and indoor pool. The staff were mostly helpful. Our room seemed dusty, beds were two singles pushed and made together not a double as advertised. Beds were not comfortable and heating / air con seemed to increase dust. Some of the furnishings were repaired by being stapled together. Literally. Bathrooms however were good. Breakfasts were good, dinners were ok. ##### Alex ### 8/10 Good #### Claire 8 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities #### Couple Ski break It was great for skiing, the food however was generally cold and not that of a 4 star ##### Claire ### 10/10 Excellent #### Vasilis 12 Jan 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Απλά τέλειο! Πολύ καλή διαμονή ..Και εξαιρετικό σπα ! ##### Vasilis ### 8/10 Good #### omer, קריית אונו 29 Feb 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### ממש טוב אבל .... בגדול, המלון יפה ומוצלח כפי שנראה באתר. אבל , יש בעיה קטנה של רעש, בחלק מהחדרים שומעים רעש בלילה ממסיבות באזור.... ##### omer ### 6/10 Okay #### Verified traveller 25 Feb 2016 Liked: Cleanliness Disliked: Room comfort #### excellent spa, but no more! Room in the main building, 1 bedroom apartments. Rested 2 adults and 2 children. In the living room a horrible sofa - bed for 2 people. Back aching every morning. The room does not have the battery. Dry clothes and ski boots after skiing anywhere. Rooms overlook the smoking area for staff. From morning until late at night listening to loud noises that interfere rest. Not working phone in the room! To order food in the room had to go down to the reception! From the good: - An excellent spa center. Kids really like. Because of him we choose this hotel not for the first time. - Quite decent food for breakfast and dinner. - To the ski lift 10 minutes at a slow pace. ##### Verified traveller ### 4/10 Poor #### Verified traveller 20 Feb 2016 Disliked: Cleanliness, staff & service, property conditions & facilities We were staying in a old building. The maintenance of the room was very bad. The shower was broken. one of the wall was with a leak. We ask that some one will come to check the problem and no one came...... ##### Verified traveller ### 10/10 Excellent #### Verified traveller 14 Jan 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent hotel. Very close to gondola station. Very good location. Staff was brilliant. Nice breakfast. Excellent facilities. Would definitely come back again. ##### Verified traveller ### 8/10 Good #### Verified traveller 7 Dec 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Poor brackfest ##### Verified traveller ### 10/10 Excellent #### Milos, Skopje 16 Apr 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Spa Fantastik spa ##### Milos ### 4/10 Poor #### Wee Pin, London, UK 17 Mar 2015 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort #### Ski Trip The positive part of this hotel is (1) its location, near to all shops and restaurant. The negative part of this hotel are (1) Some of the hotel staff at reception desk is very unfriendly and unhelpful. She is giving guests the look of unwilling to help when I approached her to ask the location of a restaurant and money changer; (2) there are two buildings, the one given to us is a 14 years old building, so room is old and desperately needed to renovate it to bring up to a 4 star hotel standard (it was stated as a 4 star hotel); (3) Beds are too soft, easily caused back pain if you sleep on them too many nights; (4)Breakfast and dinner provided in the restaurant are horrible. I ate some on my first night, too salty and meat are too tough. At the end, I only eat salad and fruits for the rest of my stay. Variety is ok but quality of the food is not up to a 4 star hotel standard. (5) Before I left for holiday, I was given information by the hotel staff that Euro is acceptable in hotel. However, when I checked out and needed to settle some bill, the receptionist told me only Bulgaria Leva is acceptable. At the last minute, I need to rush back to money changer in the town to exchange some Leva. It is not acceptable that a 4 star hotel provides incorrect information to guests. ##### Wee Pin ## Expedia's Latest Trends ### Hotels > [New Hotel Lafayette](https://www.expedia.co.uk/Paris-Hotels-New-Hotel-Lafayette.h26761.Hotel-Information) > > [Hotels near Loch Lomond](https://www.expedia.co.uk/Loch-Lomond-Hotels.0-l182799-0.Travel-Guide-Filter-Hotels) > > [Villas Cannes](https://www.expedia.co.uk/Cannes-Villas.d602282-aaVillas.Travel-Guide-Accommodation) > > [Cocked Hat Hotel by Greene Kings Inns](https://www.expedia.co.uk/Birmingham-Hotels-Cocked-Hat-Hotel-By-Greene-Kings-Inns.h11974543.Hotel-Information) > > [WorldQuest Orlando Resort](https://www.expedia.co.uk/Orlando-Hotels-WorldQuest-Orlando-Resort.h1543827.Hotel-Information) > > [La Piscine Art Hotel - Adults Only](https://www.expedia.co.uk/Skiathos-Hotels-La-Piscine-Art-Hotel-Adults-Only.h1101903.Hotel-Information) > > [MPM Hotel Arsena](https://www.expedia.co.uk/Nessebar-Hotels-MPM-Hotel-Arsena-Ultra-All-Inclusive.h17278980.Hotel-Information) > > [Festa Via Pontica](https://www.expedia.co.uk/Pomorie-Hotels-Festa-Via-Pontica.h2900418.Hotel-Information) > > [Aqua Paradise Resort - Hotel & Aquapark - All Inclusive](https://www.expedia.co.uk/Ravda-Hotels-Aqua-Paradise-Resort-Hotel-Aquapark.h57159405.Hotel-Information) > > [Sol Nessebar Palace - All Inclusive](https://www.expedia.co.uk/Nessebar-Hotels-Sol-Nessebar-Palace-All-Inclusive.h1409522.Hotel-Information) > > [Moxy Plymouth](https://www.expedia.co.uk/Plymouth-Hotels-Moxy-Plymouth.h92452544.Hotel-Information) > > [B&B Colchester](https://www.expedia.co.uk/Colchester-Bed-And-Breakfasts.d4609-aaBedAndBreakfasts.Travel-Guide-Accommodation) > > [Sol Nessebar Bay - All Inclusive](https://www.expedia.co.uk/Nessebar-Hotels-Sol-Nessebar-Bay-All-Inclusive.h1409491.Hotel-Information) > > [Holiday Inn Express Sheffield City Centre by IHG](https://www.expedia.co.uk/Sheffield-Hotels-Holiday-Inn-Express-Sheffield-City-Centre.h4349982.Hotel-Information) > > [Liverpool Gateway Inn](https://www.expedia.co.uk/Liverpool-Hotels-Liverpool-Gateway-BB.h5405714.Hotel-Information) > > [Aphrodite Beach Hotel](https://www.expedia.co.uk/Nessebar-Hotels-Aphrodite-Beach-Hotel.h2794153.Hotel-Information) > > [Starhotels Ritz](https://www.expedia.co.uk/Milan-Hotels-Starhotels-Ritz.h21978.Hotel-Information) > > [Renaissance Orlando Resort – Disney Springs® Area](https://www.expedia.co.uk/Orlando-Hotels-B-Resort-Spa-In-The-Disney-Springs-Resort-Area.h16964.Hotel-Information) > > [Holiday Inn Express Norwich by IHG](https://www.expedia.co.uk/Norwich-Hotels-Holiday-Inn-Express-Norwich.h1562839.Hotel-Information) > > [Hotel Perla Beach Luxury](https://www.expedia.co.uk/Primorsko-Hotels-Hotel-Perla-Beach-Luxury.h37154278.Hotel-Information) > > [Sol Nessebar Mare](https://www.expedia.co.uk/Nessebar-Hotels-Sol-Nessebar-Mare.h1409475.Hotel-Information) > > [Santa Marina Holiday Village](https://www.expedia.co.uk/Sozopol-Hotels-Santa-Marina-Holiday-Village.h1523184.Hotel-Information) ### Flights > [Flights from Deputado Luis Eduardo Magalhaes Intl. to RIO-All Airports](https://www.expedia.co.uk/lp/flights/ssa/rio/salvador-to-rio-de-janeiro) > > [Flights from Dublin (DUB) to Cairo (CAI)](https://www.expedia.co.uk/lp/flights/dub/cai/dublin-to-cairo) > > [Flights from Burgas (BOJ) to Manchester (MAN)](https://www.expedia.co.uk/lp/flights/boj/man/bourgas-to-manchester) > > [British Airways Chicago (ORD) to London (LHR) flights](https://www.expedia.co.uk/lp/flight-routes/british-airways-from-ohare-intl-to-heathrow/ba/ord/lhr) > > [Flights from Exeter (EXT) to Forest (GCI)](https://www.expedia.co.uk/lp/flights/ext/gci/exeter-to-guernsey) ### Packages > [Vancouver Island Holidays](https://www.expedia.co.uk/Vancouver-Island.d6058387.Holidays-City-Breaks)