Reception

Reviews of Arawana Express Phromphong

3 out of 5
Arawana Express Phromphong
2, 2/ 1-6 Sukhumvit 41, Sukhumvit Road, Klongton-Nua, Wattana, Bangkok, Bangkok

Reviews

6.6
Rating 10 - Excellent. 15 out of 80 reviews" "
Rating 8 - Good. 26 out of 80 reviews" "
Rating 6 - Okay. 17 out of 80 reviews" "
Rating 4 - Poor. 10 out of 80 reviews" "
Rating 2 - Terrible. 12 out of 80 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

4.8/10

Amenities

5.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

6/10 Okay

Carlo

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s an old, small property. At the right price maybe worth booking considering location which is the only plus
Stayed 27 nights in Nov 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

4/10 Poor

Yves

Stayed 2 nights in Dec 2023

10/10 Excellent

TERUAKI

Stayed 1 night in Dec 2023

8/10 Good

Jenny

Stayed 2 nights in Oct 2023

8/10 Good

TAKEYA

Stayed 6 nights in Aug 2023

10/10 Excellent

SUGIHARA

Stayed 2 nights in May 2023

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was disgusting. I checked in and was lead out of the building to another building and then up one floor above a bar to a small hostel-like venue. I was to find vomit stains on the side of the bed plus a mouldy bathroom and uncleaned floor throughout. I immediately asked for a refund of my payment and they stated they can't issue refunds and that it's up to Expedia to issue refunds. Revolting property that looks NOTHING like the pictures.
Stayed 4 nights in Feb 2020
Response from Kong on 12 Mar 2020
Dear Value Guest, Thank you for your comments concerning your recent stay with us. Please accept my sincere apologies for the unpleasant experience with our facilities and the service you received and mentioned in the comments. I assure you that this matter will be investigated immediately and that action will be taken to prevent a reoccurrence. Sincerely yours, Hotel Manager.

4/10 Poor

Herb

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Foong Kum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quite a pleasant stay
the location is great. the staffs are friendly. the room is small but fully equipped. for the price i’m paying, it is a great deal. the only thing i dislike about is the air con is super noisy in the quiet night and there is only a channel available to watch
Stayed 12 nights in Jan 2020
Response from Kong on 28 Feb 2020
Dear Value Guest, First of all thank you for Positive Review ,Your feedback has included important details that useful for our future customers. We are very great to hear that you are enjoyable during stay and appreciate your kind to recommended our hotel to other tourist who looking for the accommodation around this area. Looking forward the opportunity to serve you in the future. However, for the air con was noisy We’re sorry you were unhappy ,We will fix the issue you experienced. Thanks for letting us know. Sincerely yours, Hotel Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Kong on 28 Feb 2020
Dear Value Guest, Thank you very much for taking the time to review our property We hope to have the opportunity to serve you again. Best Regards, Hotel Manager

6/10 Okay

StanUlrichsen, Bangkok

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Lobby and desk area was quite clean and friendly. The room was very small and cramped. There was not enough room to open my suitcase.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from Wara C Ms. on 15 Sept 2019
Dear Value Guest, Thank you very much for taking time to leave your kind comment . We appreciate your comment and letting us know that you spent good time at our Hotel. We sincerely wish that we could soon welcome you in Bangkok. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay here again next trip to bkk
Every thing needed was in apartment, it was small but well designed.
Stayed 3 nights in Jul 2019
Response from Watcharin K. on 8 Jul 2019
We appreciate your feedback

4/10 Poor

Arron

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Have cockroach in the room, house keeping need arrange this problem
Stayed 5 nights in May 2019
Response from Watcharin K. on 24 Jun 2019
We are apologize on this situation, I will keep an eyes and share with staff to strongly be careful

8/10 Good

Britt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bumrungrad International Hospital treatment
Everything is great so far. Now only need to find quick and easy way to get back and forth to Bumrungrad International Hospital, for my appointments.
Stayed 28 nights in Feb 2019

2/10 Terrible

tola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly , not clean
Stayed 2 nights in Jan 2019

10/10 Excellent

Tahir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Nicha on 15 Jan 2019
Dear Tahir Thank you so much for your review. I am pleased to hear you enjoyed our stay with us. We hope to serving you again.

8/10 Good

Punya

Liked: Staff & service
Stayed 17 nights in Nov 2018
Response from Nicha on 15 Jan 2019
Dear Punya We appreciated your feedback. Thank you so much. We hope you will visit us again.

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at good location
Great hotel in good location near shopping malls and many restaurants.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

The hotel needs remodeling. Price was reasonable and closed to a BTS station. Drunken guys made loud noise around the hotel.
Stayed 3 nights in Aug 2018

10/10 Excellent

Jalal, Bangladesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel near BTS station, staffs are friendly, Excellent.
Stayed 2 nights in Aug 2018

8/10 Good

Keisuke

Stayed 1 night in Feb 2024

4/10 Poor

Linda, Laval

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
L emplacement a besoin de rafraîchissement mais l emplacement est bien pres du BTS et de centre d achat. Maisnmauvaise odeur dansmla chambre et ils sont pres du boulevard tres bruyant.

8/10 Good

TERUAKI

Stayed 1 night in Dec 2023

2/10 Terrible

KENTA

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
部屋が写真と異なり汚い。お湯が出ない。
Stayed 4 nights in Nov 2023

2/10 Terrible

SEISHIRO

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
すごく汚かった、、 ドライヤーがなかった、、
Stayed 2 nights in Nov 2023

8/10 Good

Mie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Good location, next to seven eleven and tops supermarket. Walking distance of Asoke.
Stayed 5 nights in Aug 2023

2/10 Terrible

hideaki

Stayed 1 night in Jul 2023

4/10 Poor

アカ, 仙台

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
歯ブラシも石鹸など何もついていない。最悪でした。今後は絶対に飛行機とホテルのセットで予約はしない。ふざけている。
Stayed 2 nights in Mar 2020
Response from Kong on 12 Mar 2020
Dear Value Guest, Thank you for your comments concerning your recent stay with us. Please accept my sincere apologies for the unpleasant experience with our facilities and the service you received and mentioned in the comments.. I assure you that this matter will be investigated immediately and that action will be taken to prevent a reoccurrence. Sincerely yours, Hotel Manager.

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from Kong on 28 Feb 2020
Dear Value Guest, Greeting from iCheckinn Regency Sukhumvit, Thank you very much for taking the time to review our property We hope to have the opportunity to serve you again. Best Regards, Hotel Manager

8/10 Good

ぶたまん, 神戸市

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
立地が良いことと電子レンジ、湯沸かし器があるところが気に入って定宿にしているが、水回りを中心にメンテナンスが悪く、設備の不備が目立つ。それを差し置いても電子レンジ付きでこの値段で泊まれるので使っている。清潔一番主義の人はやめておいた方がいい。部屋も狭い。
Stayed 6 nights in Jan 2020
Response from Kong on 12 Mar 2020
Dear Value Guest, Thank you very much for taking the time to review our property. We hope to have the opportunity to serve you again. Best Regards, Hotel Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
割安だが狭い部屋
帰りのフライトが深夜の為、割安のこのホテルを仮眠用に使用した。 部屋が狭いのに流し台(キッチン?)が付いていてこれは不要だと思う。 数時間の滞在だったので何とか耐えられたが1人ならいいが2人でこの空間は狭すぎ! 口コミにあったデポジットは取られなかった。
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Disliked: Amenities
シャワーのお湯が出ない!
Stayed 7 nights in Dec 2019

10/10 Excellent

Yingnien

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goo location and clean environment
Stayed 3 nights in Dec 2019
Response from Kong on 28 Feb 2020
Dear Value Guest, First of all thank you for Positive Review ,Your feedback has included important details that useful for our future customers. We are very great to hear that you are enjoyable during stay and appreciate your kind to recommended our hotel to other tourist who looking for the accommodation around this area. Looking forward the opportunity to serve you in the future. Sincerely yours, Hotel Manager

6/10 Okay

Hide, Shizuoka

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
今回で3度目になりますが、チェックインの際にデポジットとして500THBを請求されました。何やらマネージャーが新しくなって方針が変わったとか!クレカ決済してるのにデポジットって必要なのでしょうか?それとシャワー室の扉が壊れてて非常に危険な状態でした。
Stayed 2 nights in Nov 2019

10/10 Excellent

TAKEYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
満足度は高い
2回目の宿泊ですが、満足度は高いです。 カードを挿入すると部屋の照明が点灯して欲しい。 TV操作が不明確
Stayed 4 nights in Oct 2019
Response from Asst. Reservation Manager on 13 Nov 2019
Dear Value Guest, Thank you for leaving this positive comment on our Hotel. It is well explained our hotel facilities, even details such as hotel location. In the same time I have informed our Engineer and also hotel manager to follow up with the maintenance system of Television facilities, we are very sorry that we brought you inconvenience, and thank you so much for providing the information to us. Looking forward to serve you in the future. Sincerely yours,

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Hotel Management on 28 Oct 2019
Dear Value Guest, Thank you for your kind leave the positive Score. We are pleased to know that you are enjoy with our hotel for recent stay. We will sharing the positive rating to our Team and hope fully to serve you in the near future. Sincerely yours,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
キッチンに置いてある道具が足りない、電気ヒーターは付かなかった。点検不足。
Stayed 2 nights in Oct 2019
Response from Front Office on 21 Oct 2019
Dear .Guest Thank you for taking time to review. We sincerely apologized as inconvenience We will bring your comment to all concern for improvement. Best regards, Front Office

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2019
Response from Asst. Reservation Manager on 21 Oct 2019
Dear Value Guest, Thank you for your kind to leave the positive rating. We are appreciate with all positive and negative review from that guest . It's extremely importance to us for improve our service and facilities. Sincerely ,

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2019
Response from Asst.Reservation Manager on 30 Sept 2019
Dear Value Guest, Thank you very much for taking time to leave your kind comment . Customer comment are always important with us. We are pleasant to know that apart from our convenient location and comfortable room and our service are make you happy during stay Thank you for letting us know that you spent best time at our Hotel. We sincerely wish that we could soon welcome you in Bangkok. Best Regards,

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
周りの環境とても良い
Stayed 4 nights in Sep 2019
Response from Asst. Reservation Manager on 30 Sept 2019
Dear Value Guest, Thank you very much for taking time to leave your kind comment . Guest feedback is extremely important to us . We appreciate for letting us know that you spent good time and appreciate with the environment surrounding our Hotel. We sincerely wish that we could soon welcome you in Bangkok. Best Regards,

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2019
Response from Wara C Ms. on 15 Sept 2019
Dear Value Guest, Thank you for your feedback regarding your recent stay at ICheck Inn Sukhumvit 41!. Our guest’s feedback is extremely important to us and I thank you again for taking the time to comment. I hope we will have the opportunity to welcome you back to our Hotel in the future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Wara C Ms on 15 Sept 2019
Dear Value Guest, Thank you for leaving this positive comment .It is well explained for over all of our hotel. We are very glad to hear that you are enjoy your stay with us. In this regards, we sincerely hope that we can serve you in the nearest future. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの対応がよかったです。
Stayed 4 nights in Jul 2019
Response from Nicha on 30 Jul 2019
Thank you for your good comment. Hope to serving you again.

8/10 Good

JAESIK

Liked: Staff & service
Disliked: Cleanliness
가성비 좋아요
시설이 좀 오래되었지만 좋은 위치와 저렴한 가격이 만족스럽게 해주네요. 또한 방안에서 조리도 가능해요. 장기로 머무르실 분에게 추전해요.
Stayed 4 nights in Jun 2019
Response from Watcharin K. on 8 Jul 2019
We appreciate your feedback.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Watcharin K. on 24 Jun 2019
Thank you for your advice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in May 2019
Response from Watcharin K. on 24 Jun 2019
Thank you for your advice.