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Reviews of Banff Caribou Lodge and Spa

3.5 out of 5
Banff Caribou Lodge and Spa
521 Banff Ave, Box 1070, Banff, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 1235 out of 2437 reviews" "
Rating 8 - Good. 684 out of 2437 reviews" "
Rating 6 - Okay. 318 out of 2437 reviews" "
Rating 4 - Poor. 118 out of 2437 reviews" "
Rating 2 - Terrible. 82 out of 2437 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Renato

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and awesome staff!
Stayed 1 night in May 2024

10/10 Excellent

Rodger, Okotoks

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a pleasant stay in this quiet hotel. The walk to downtown is longer for some, but it’s what we expected and enjoyed. The room was a little bit cramped, but we made due. The staff are very helpful and friendly. And as always the Keg restaurant has great food.
Stayed 2 nights in May 2024
Response from Banff Caribou Lodge & Spa guest experience team on 10 May 2024
Thank you for your review and kind words about our staff. We hope to welcome you back soon.

8/10 Good

Shiv

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 3 nights in Apr 2024
Response from Banff Caribou Lodge & Spa guest experience team on 10 May 2024
Thank you for your positive review.

8/10 Good

Julie

Travelled with partner
The prime rib at The Meg was awful.
Stayed 1 night in May 2024
Response from Banff Caribou Lodge & Spa guest experience team on 10 May 2024
Thank you for your feedback Julie. We are sorry to hear you did not enjoy your restaurant experience and will pass along your comment in hopes to improve for our future guests.

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Caribou Lodge for one night on our way through the Rockies to B.C. Check-in was smooth and easy with friendly, helpful staff, parking was underground and easy to get in and out of, the room was very clean and quiet with a nice courtyard view. The bed was very comfortable and we got an excellent rest after a long day of driving. The hotel was about a 15 minute walk from the downtown strip with lots of dining and shopping options and of course, the view in any direction when you're standing out front was beautiful! We would definitely stay at this hotel again!!
Stayed 1 night in May 2024
Response from Banff Caribou Lodge & Spa guest experience team on 10 May 2024
Dear Erica, thank you for your review, we are very happy to hear you enjoyed your stay. We look forward to welcoming you back soon.

10/10 Excellent

Nicole

Travelled with family
Liked: Amenities, property conditions & facilities
All very good
Stayed 2 nights in May 2024
Response from Banff Caribou Lodge & Spa guest experience team on 10 May 2024
Thank you for your review and staying with us Nicole. We hope you can return soon.

8/10 Good

jennifer

Travelled with group
Liked: Cleanliness, staff & service
We enjoyed our stay, however, the halls and rooms are small, quite dark and outdated.
Stayed 1 night in May 2024
Response from Banff Caribou Lodge & Spa guest experience team on 10 May 2024
Thank you for your valued feedback Jennifer, we are happy to hear you enjoyed your stay. On a return visit, try one of our superior rooms with exterior views and more natural light. We hope to see you soon.

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a weekend get away. I had special requests and they were met.
Stayed 2 nights in Apr 2024
Response from Banff Caribou Lodge & Spa guest experience team on 10 May 2024
Dear Marilyn, thank you for your review, we are happy you enjoyed your stay with us.

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Banff Caribou Lodge & Spa guest experience team on 10 May 2024
Thank you for your excellent rating and staying with us Patricia. We hope you can visit us again soon.

10/10 Excellent

Sherrie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and helpful. We particularly enjoyed dinner with our children at the Keg. The staff there were very accommodating with our small children.
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 3 May 2024
Dear Sherrie, thank you for your kind review. We are happy to hear you enjoyed your stay and hope to see you again.

8/10 Good

Gladys

Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa team on 3 May 2024
Thank you for your review and staying with us at the lodge.

8/10 Good

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 3 May 2024
Thank you very much!

8/10 Good

Jenna

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 3 May 2024
Thank you for staying with us and we hope to welcome you back soon.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 3 May 2024
Thank you for your excellent rating Tyler. We hope you can visit us again soon.

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 2 nights in Feb 2024
Response from The Caribou Lodge & Spa guest experience team on 3 May 2024
Thank you Nicholas, we appreciate your high rating and hope you can visit us again.

4/10 Poor

Kevin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Had to check in late and the vip benefit was unable to be used because of the late check
Stayed 1 night in Feb 2024
Response from The Caribou Lodge & Spa guest experience team on 3 May 2024
Dear Kevin, thank you for your feedback. We are sorry to hear you were unable to use your benefits due to your late arrival. We hope on a future visit you are able to dine at our restaurants which are open until 11pm nightly including room service.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite we stayed in was good and clean, it's worth the price. However, I would suggest if they can add more lights in that Sundance Suite because it's kinda dim and if they would add a microwave that would be awesome.
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 3 May 2024
Dear Michelle, thank you for your excellent rating and detailed feedback. We will investigate your comments in hopes to improve for our future guests.

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 3 May 2024
Thank you for your kind review.

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 3 May 2024
Thank you for your excellent rating Gayle. We are happy to see you enjoyed your stay with us.

10/10 Excellent

Kohen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 3 May 2024
Thank you Kohen, we hope to welcome you back to the lodge soon.

10/10 Excellent

kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and even surprised us with a nice bottle of wine to congratulate us on our honeymoon. Will definitely be back!
Stayed 3 nights in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 3 May 2024
Dear Kelsey, thank you for your kind words about our dedicated staff. We are happy to hear you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite place to stay in Banff.
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 3 May 2024
Thank you Peter, we are happy to hear you enjoyed your stay and look forward to your next visit!

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic time here! Amazing price and location and everyone is so nice. Having the Keg attached was great as well. Will be back for sure!
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 3 May 2024
Thank you for your kind review Jason. We look forward to welcoming you back soon.

10/10 Excellent

Charlie

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 3 May 2024
Thank you for your kind review.

10/10 Excellent

vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay. Comfortable room with all the quaint banff decor touches.
Stayed 1 night in Apr 2024
Response from Banff Caribou Lodge & Spa guest experience team on 10 May 2024
Thank you for your review and staying with us at the Lodge. We hope you can visit us again soon.

6/10 Okay

Annaleah, Bothell

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had to wait for a long time for a front desk agent. I think someone was late to work. But overall had a nice stay. Housekeeping service and the dining / bar customer service was excellent.
Stayed 2 nights in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 3 May 2024
Dear Annaleah, we apologize for the delay while checking in and appreciate your patience. Thank you for your kind words about our hard working staff, we will be sure to pass your feedback on to them. We hope you can visit us again soon.

10/10 Excellent

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and quiet and free bus passes were offered. Free parking as well.
Stayed 2 nights in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 23 Apr 2024
Thank you for your positive review Tyler. We hope to welcome you back soon.

8/10 Good

Denise, Unity

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All is good.
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 23 Apr 2024
Thank you for staying with us Denise, we hope to see you soon.

8/10 Good

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff. Air conditioner in the hallway on the 4th floor was loud, no problems changing rooms though
Stayed 2 nights in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 23 Apr 2024
Thank you for your valued feedback and kind words about our staff. We hope to welcome you back soon.

6/10 Okay

Samantha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no parking for our vehicle and it was insanely noisy during the early hours of the evening due to people being loud!
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 3 May 2024
Dear Samantha, we sincerely apologize for the issues your experienced during your stay with us. On a future visit, please contact the front desk with any concerns and they will assist in making your stay more comfortable.

10/10 Excellent

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. Has a Keg restaurant as well. Very rustic and sweet. Love to stay again.
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa on 23 Apr 2024
Thank you for your kind review and we hope you can visit us again soon.

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking height 6.4". To low for vehicle. Spa was expensive for the services provided
Stayed 2 nights in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 23 Apr 2024
Thank you for your feedback Steven. We hope you were able to find free parking on the streets next to the hotel. We will pass your comments along to the spa team for follow up.

2/10 Terrible

Ash

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
We had a room booked then there was a strange smell and we found dirty socks in between the beds they swapped us rooms. Then I set up the couch for my kids to sleep in. There was a huge urine stain on the mattress. With two other little black spots looked like bugs I then checked over the who room and found the coffee maker had mold and very dusty in all areas. I talked to staff again and they put a sheet on the mattress. But nothing Eles. And told use they can’t do anything Eles for us I wouldn’t recommend this hotel if you want to see the photos I have those also
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 23 Apr 2024
Thank you for your detailed review Ash. We have sent you a private message to follow up on your concerns.

10/10 Excellent

Brenna

Liked: Cleanliness, staff & service, property conditions & facilities
Hot Tub, rustic feel
Stayed 2 nights in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 23 Apr 2024
Thank you for your kind review and we hope to welcome you back soon.

10/10 Excellent

Jason

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stock More towels in the hot tub/pool.
Stayed 1 night in Mar 2024
Response from The Caribou Lodge & Spa guest experience team on 23 Apr 2024
Thank you for your review and feedback.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 23 Apr 2024
Thank you for choosing the Caribou Lodge & Spa. We hope to welcome you back soon.

10/10 Excellent

Lily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is close to everything
Stayed 5 nights in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 23 Apr 2024
Thank you for your kind review Lily. We hope to see you soon.

10/10 Excellent

brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant and comfortable 😌
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest services team on 23 Apr 2024
Thank you for your kind review and we hope to welcome you back soon.

6/10 Okay

Wendy

Travelled with pets
I USUALLY love thi lodge and hadn’t stayed for quite awhile so had really been excited about it. I was surprised that updating the facility wasn’t noticeable. I was looking forward to a bath but the tub was too shallow. There wasn’t a little fridge. Then there were several large groups who didn’t respect other guests and were walking the halls partying, speaking loudly, sometimes shouting until after 2 am. The counter staff didn’t seem to be energetic when it came to serving guests in lineup to register. I still will come back as I do like the location and services.
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 15 Apr 2024
Dear Wendy, thank you for your patronage and feedback. We apologize for the noise you encountered during your recent stay with us. Our front desk team is available at any time to help assist with any issues you may have during your stay with us. We do have small refrigerators in every room located just under the center bedside table. We look forward to welcoming you back soon.

8/10 Good

Annette

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Caribou Lodge & Spa on 23 Apr 2024
Thank you for your review and choosing the Caribou Lodge for your Banff adventures.

10/10 Excellent

Nichelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing get away location. The staff were friendly and the amenities were so clean. We really enjoyed the hot pool. However, there were two things with our stay I found less than favorable. The rooms were cleaned terribly late, which in turn made check in at 4pm (their posted time). I understand there is a staffing crisis however 4pm seems really late to do check in. Overall, I really enjoyed our stay and I would definitely stay at this location again!
Stayed 2 nights in Mar 2024
Response from The Caribou Lodge & Spa guest experience team on 15 Apr 2024
Thank you for your valued feedback Nichelle. On a return visit, please let us know if you would like an early check in and we will do our absolute best to accommodate.

8/10 Good

Stephenie

Stayed 2 nights in Apr 2024
Response from Banff Caribou Lodge & Spa guest experience team on 10 May 2024
Thank you for your rating and staying with us.

2/10 Terrible

Robin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well what can I say nothing nice at all. We paid $250.00 for 1 nights stay nothing spectacular about the room and extremely dirty and very small. The room was not worth the money!! The view definitely wasnt of the mountains as on their website they said it was a breathtaking view. No it was a view of the courtyard and trees. The restaurant treated us better than the hotel. Congrats to Theresa at Keg for her excellent service. I would not recommend this hotel to anyone. Have stayed in cheaper hotels with better rooms and service.
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 15 Apr 2024
Dear Robin, thank you for your valued feedback. We apologize for your unsatisfactory stay and will amend any deficiencies noted in your room. We are happy to hear you enjoyed The Keg restaurant. On a return visit, please try one of our superior rooms rather than the standard room, for exterior views of the mountains.

8/10 Good

Patrick

Stayed 2 nights in Apr 2024
Response from Banff Caribou Lodge & Spa guest experience team on 10 May 2024
Thank you for staying with us Patrick, we hope you can visit again soon.

8/10 Good

Kathryn

Stayed 2 nights in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 3 May 2024
Thank you for your review and we hope you can visit us again soon.

10/10 Excellent

Maryna

Travelled with family
Liked: Cleanliness, amenities
*****
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 15 Apr 2024
Thank you for your great rating Maryna. We hope to welcome you back soon.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all lovely and very friendly.
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 15 Apr 2024
Dear Debra, thank you for your kind words about our staff. We hope you can visit us again soon.

10/10 Excellent

Michael

Liked: Amenities, property conditions & facilities
All
Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 15 Apr 2024
Thank you for your review. We hope to see you soon.

10/10 Excellent

Payman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up the good work!
Stayed 4 nights in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 15 Apr 2024
Thank you very much for your kind review.

2/10 Terrible

Jason

Stayed 1 night in Apr 2024
Response from The Caribou Lodge & Spa guest experience team on 3 May 2024
Dear Jason, we are sorry to see you were not satisfied with your stay and hope we did not miss an opportunity to make you more comfortable. Our friendly front desk team is available at all times to assist with any concerns during your stay.