4/10 Poor
MATT P.
12 Apr 2024
Liked: Cleanliness
Communication breakdowns, and gate troubles. Broken major appliances. No generator.
They gave us the wrong gate code. So at midnight we had to walk over a mile up a gravel road in the rain forest. They insisted the code would work while we talked to them on the phone while we were at the gate. Got the correct code the next day.
Our refrigerator quit Friday, they sent someone at the end of the day Saturday, he was hours late. Didn't get it fixed till Monday, lost over $100 in fresh fish we bought for our stay.
Gate to house was broken and didn't appear to functional for quite some time. They wouldn't fix it.
Gas grill propane was empty, and no lighter (they did get us propane and a lighter).
The washing machine stained our white clothes and their towels.
The AC in the master bedroom flooded the room.
Lost power multiple times, house had backup generator. However, the propane tanks to the generator were shut off, so the generator never could come on.
I made countless calls to the local host with little to no reply. Then spent 2 weeks trying to get some compensation. We basically got one night back. Considering we almost slept in our car the first night, I think they poorly compensated us.
House and view were amazing. Give us the correct gate code and fix the fridge in less than 3 days and it would have been 5 stars all the way.
In closure, keep you fingers crossed everything is working and you get the right code, because you are getting little to no help once you get there.
MATT P.
Stayed 7 nights in Mar 2024