Hi Arlene,We are so thankful that you chose to stay with us! I love hearing that you like our breakfast and that you would highly recommend us. We look forward to welcoming you back again!

Hi John,Thanks for staying with us!

It is unfortunate that you left a review when you did not even stay with us.

Hi Angela, we understand that your rating may correlate directly with the number of times we had to reach out to you in regard to noise complaints that we received from your neighboring guests. I get how frustrating that may be, however we have a responsibility to all of our guests to ensure that we are following up with and addressing their concerns when it comes to noise or disturbances. If we could offer a suggestion for your future travels it would be to request a first floor room so that you can minimize the chances of the hotel staff having to follow up with you about noise from neighbors below you. In this instance, we were not able to offer you a relocation due to our occupancy and the type of room you reserved. We encourage all of our valued guests to consider the impact their actions have on others.

Lee,Thank you for staying with us and for taking the time to give us your 5 out of 5 rating!! We hope to have you back again very soon!

Hi Alex,Thank you for staying with us --- also thank you for the 5 out of 5 star review!

Hi Brooklin,We are so glad that you chose to stay with us here at Staybridge Suites - Cedar Park! We are also thrilled about your experience with our team member Eddie. We will pass your kudos along to him. We hope to have you with us again very soon.

Hi Rebeca, Thanks for staying with us and for your 5 out of 5 review! We certainly hope to have you back again very soon.

Hi Hector,Thanks for taking the time to share your experience with us. Glad to see it was a good one!

Hello - thank you for taking the time to share your experience. We are so glad to hear that it was an overall good stay.

Hi Arnulfo,Thank you for the 5 star review!!

Armando, Thank you for your feedback and the opportunity to answer to your concerns. While we strive to ensure every guest's stay is pleasant, it's clear that in this instance, there were significant challenges. We'd like to address these to clarify our stance and actions taken.The situation regarding your room booking was straightforward: the type of room booked was provided upon arrival. Our records confirm there was no error in the allocation of your room type. It was unfortunate that a change to a different room type was not possible due to availability constraints.Additionally I can assure you that the room was inspected prior to your arrival as well as after you left and the cleanliness level met our stringent guidelines. We simply apologized to you for the issues you reported and relocated you quickly so that we could figure out where we may have fallen short. In reviewing everything, we did see that the room was cleaned by one of our new housekeeping trainees - and thought it appropriate to offer you the information of "why" some things may have fallen short -- however, after checking our logs and even the sofa bed that you reported to be "disgusting" there were no issues found and in actuality the new housekeeping staff member did follow our cleaning process fully. Regarding the tense and threatening situation at our reception desk from you, regrettably that is not something that we as managers and even our owner (who was present) take lightly. It's important to note that maintaining a respectful and safe environment for all our guests and staff is paramount. When interactions become disruptive, we are obligated to take actions that ensure the well-being of everyone on our property. This includes refusing service if necessary, a measure we never take lightly, and ultimately calling law enforcement to ensure the issue ended in a safe manner. Your own daughter even agreed that you were being disrespectful and angry at our desk and that you needed to calm down and leave the area. That was the same for myself because my owner stepped in to ensure that the situation did not further escalate, which is why I left the reception area. Often times it is clear when people forget that we, as hospitality workers and staff, are humans as well and speaking to us with disrespect and trying to defraud us is something that may cause a reaction that would not be expected. Regarding the pet fee, we adhere strictly to ADA guidelines, which distinguish between service animals and emotional support animals. Our policy and the associated fees are clearly outlined on all our booking platforms and were acknowledged when you signed a pet agreement at check-in. This policy ensures fairness and transparency for all our guests, including those with service animals. The main issue here was that you first stated that you knew nothing about a pet fee, of which clearly you did. Your concerns were taken seriously, leading to the decision to cancel your

Hi Debbie,Thanks so much for staying with us! We certainly look forward to your future visits.

Hi John,Thank you for staying with us!! We hope to have you back again soon.

Wanda,Thank you for sharing your feedback with us regarding your recent stay at Staybridge Suites - Cedar Park. We are pleased to hear that you appreciated our pet-friendly policy and that it allowed you and other guests to bring their service animals and pets with them.Ensuring that all guests feel welcome and comfortable during their stay is important to us, and we are glad to know that our pet-friendly approach contributed to a positive experience for you.We hope to have the pleasure of welcoming you and your service animal back for another enjoyable stay. If there is anything we can do to enhance your future visits, please feel free to reach out to us directly.Thank you for choosing Staybridge Suites - Cedar Park. We value your feedback and look forward to your next visit.

Thank you for staying with us. We hope to have you back with us again very soon.

Thank you for staying with us!

Hi Christy, Thank you for staying with us and for your awesome 5 star review. We certainly hope to have you back with us again in the near future.

Thank you for staying with us!

Hi AndreaThanks for staying with us!!

Thank you so much for staying with us and for taking the time to share your feedback. We certainly are glad to hear that our helpful and friendly staff were attentive during your time with us. We do hope to have you back with us again soon.

Thank you for choosing to stay with us!

Thanks for staying with us - we are glad to hear that you had a nice stay.

Hi AliciaThank you for taking the time to share your recent experience at our hotel. We are truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the cleanliness issues you encountered in your room.Your feedback is extremely important to us, and we have shared your comments with our housekeeping team to address the specific concerns you have raised. We are committed to providing a clean and comfortable environment for all our guests, and we take your feedback very seriously.We appreciate your kind words about our front desk staff, and we are grateful for your understanding as we work to ensure that such issues do not occur in the future.We would welcome the opportunity to regain your trust and hope to have the chance to provide you with a superior experience on a future visit. Please feel free to reach out to us directly if there is anything else we can do to make amends for your experience.Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Hi Noreen, thank you for staying with us and for taking the time to share your rating. We are thrilled to see it was a 10 out of 10 stay for you.

Thank you so much for staying with us Sean! We are thrilled that you had a great stay and definitely look forward to your future visits with us.

Thank you for choosing to stay with us. We hope to have you back with us again very soon!

Thank you for staying with us!!

Hi Martha! Thank you for staying with us. We are so glad that you had a 5 out of 5 experience!

We sincerely apologize for the inconvenience you experienced upon your arrival at our hotel. We understand that arriving at 1 am and having to wait almost 30 minutes before accessing your room was frustrating, especially after a long journey.We would like to clarify the circumstances regarding the communication issue between Expedia and our hotel reservation system. Unfortunately, the reservation that was made through Expedia at midnight did not come over to our system correctly. It lacked a confirmation number and was incomplete, making it impossible for us to check you in promptly. Moreover, it was the last available room in our hotel, which further complicated the situation.We want to assure you that we take full responsibility for how the situation was handled, and we appreciated your patience during that time. Our Guest Service Associate promptly reached out to me, and at that time I was able to see that we would need to liaise directly with Expedia to resolve the issue.It is important to note that while we cannot control the processes that occur with third-party booking platforms like Expedia, we do take pride in our ability to respond effectively when such issues arise. We understand that this was an unfortunate occurrence, especially as it had never happened to our Guest Service Associate before. However, we are committed to learning from this experience and taking steps to improve our response moving forward.I do want to reiterate that we were able to resolve the issue and get you into your room within 20 to 25 minutes from the onset of the issue. We recognize that this wait was still an inconvenience for you, and we apologize for any distress caused, however I do want to mention that our associate did everything that he was supposed to in the situation that popped up.Regarding your offer to charge the card you had just put on file, our ability to accept payment directly from guests is limited when bookings are made through third-party platforms like Expedia, as they handle the prepayment process. We regret any confusion caused by this limitation, however we also recognize that you have a choice where and how you book your last minute hotel needs.Once again, we sincerely apologize for the negative experience you had and the inconvenience you faced. Your feedback is incredibly valuable to us as it enables us to identify areas for improvement and enhance our services. We hope you will give us another opportunity to provide you with the superior hospitality experience we strive to offer.

Hi Laura,Thank you for your kind words and positive feedback regarding our staff, property, and breakfast offerings. We're delighted to hear that you had a great overall experience during your stay.We appreciate your understanding regarding the noise from neighboring room doors. We apologize for any inconvenience it may have caused. Rest assured, we are continuously working to improve soundproofing measures to enhance our guests' comfort.Your feedback is invaluable to us, and we look forward to welcoming you back for another enjoyable stay in the future.

Hi Dave. Thanks for staying with us. We are so glad to hear that you enjoyed breakfast and that our staff was nice. We certainly do hope to have you with us again soon.

Sheryl, thank you for staying with us and for taking time to share your review.

Hi Jesus, We are so glad that you chose to stay with us. WE are also glad that you took time to leave your feedback. Thank you!

Hi Denise,Thank you so much for staying with us and for leaving your review!

Hi Richard,Thanks for choosing to stay at our hotel. We do hope that you have a great remainder of the season.

Kiersten, it was a pleasure to have you with us. We hope you return again soon.

Hi Thomas. We are thankful you chose to stay with us. We look forward to having you with us again soon.

Hi Elizabeth. Thank you for staying with us and for the great rating! We do hope to have you with us again very soon.

Hi Nancy,Thank you for staying with us!

Hi Jennifer - thank you for taking the time to share your kind review. We are certainly glad to hear that you found us to be clean and close to everything. It is great to hear that you had a good night's rest. We hope you come back soon.

Hi Rafiq,Thank you for staying with us! We do hope to have you back again very soon.

Hi Noreen,Thank you for staying with us and for taking time to share your review. We hope to have you with us again soon.

Hi Anita, thank you so much for choosing to stay with us and for the 10 out of 10 review. We are so glad to hear that you had a great stay. We hope to have you again with us very soon.

HI Rafael - than you for your kind review. Have a great rest of your season!

Hi Kiersten -- we are so glad that you choose to stay with us and we certainly look forward to your next visit.

Hi Charles. Thank you for staying with us and for taking time out of your day to leave us a 10 out of 10 rating. We certainly appreciate hearing from our valued guests. We do hope to see you back soon.

Hi Kay - we just want to thank you for choosing to stay with us and for taking time to score us a 10 out of 10! We think that is awesome and love that you had a great stay. We hope to see you again soon.

Thank you for staying with us and for leaving your feedback. We certainly appreciate hearing from our valued guests.

Hi Phyllis - we are thrilled to see that your stay was a 10 out of 10! We do hope to have you with us again very soon.