Terrace/patio

Reviews of SpringHill Suites by Marriott Austin South

3 out of 5
SpringHill Suites by Marriott Austin South
4501 S Interstate Highway 35, Austin, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 512 out of 1000 reviews" "
Rating 8 - Good. 288 out of 1000 reviews" "
Rating 6 - Okay. 109 out of 1000 reviews" "
Rating 4 - Poor. 47 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Virginia, it's wonderful to hear that your stay at SpringHill Suites Austin South was just as you desired. We strive to offer a flawless experience for our guests and appreciate your succinct compliment. We hope to welcome you back soon.

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
NA
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
Melissa, thank you for your visit to SpringHill Suites Austin South. We're pleased to have been able to provide an experience that met your needs. We eagerly anticipate your next stay with us. Safe travels!

6/10 Okay

Alfredo B

Disliked: Cleanliness
Response from Customer Service on 2 May 2024
Alfredo, your feedback is appreciated. Your rating indicates there's room for improvement. If there were specific areas you believe could be better, your suggestions would be highly valued. We aim to provide a memorable experience for all our guests at the SpringHill Suites Austin South. Thank you for staying with us and we hope to serve you better in the future.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people, clean, breakfast.
Stayed 7 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Grace, it's encouraging to hear your feedback about SpringHill Suites Austin South. We're thrilled you found our team members to be amiable and appreciated the meticulous upkeep of our surroundings. It sounds like our breakfast also added a delightful element to your visit. We look forward to providing another satisfying experience on your next trip to Austin.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Lisa, thank you for the wonderful rating you gave SpringHill Suites Austin South. We are ecstatic that you had a satisfying stay with us. We eagerly anticipate your next visit to continue providing our excellent service.

6/10 Okay

Robert, Meridian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old furnishings and bedding
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Robert, we appreciate your feedback. We understand your concerns about our interior furnishings and bedding. Rest assured we are committed to continual improvements in our accommodations to keep up with our guest's needs. Your input will be factored into considerations for future updates. Thank you for choosing us.

10/10 Excellent

Juan

Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Thank you for the 5 out of 5 rating, Juan!We're thrilled to see how much you enjoyed staying at SpringHill Suites Austin South. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The room was a bit outdated but it was spacious, comfortable and clean. Personnel at the desk were very nice and the free breakfast was more than adequate. We would stay here again.
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Robert, it's wonderful to hear that you found the room at SpringHill Suites Austin South comfortable and appreciated the generous space in your accommodation. We're also delighted that our front desk team members offered a warm welcome and you enjoyed the complimentary breakfast. Your willingness to return is a great compliment. We look forward to seeing you again on your next visit.

8/10 Good

Phuoc

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Phuoc, thanks for choosing to stay at SpringHill Suites Austin South and for taking the time to rate us. We are always endeavoring to improve our guests' experiences and feedback from valued guests like you are a helpful part in that process. We hope that during your next visit, we earn that perfect score.

2/10 Terrible

Wilbert

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty along with towels and blankets
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Wilbert, it's regrettable to hear about your encounter with cleanliness during your stay. Ensuring our rooms and all provided amenities meet a high standard is of utmost importance. Your feedback will be shared with the relevant team to help us continually assess and improve our services. We appreciate your patience and strive to ensure a better experience for our guests in the future.

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Jennifer, it's wonderful to hear that your stay at SpringHill Suites Austin South was satisfactory. Our goal is to provide an exceptional experience and we're delighted that we succeeded in your case. We genuinely appreciate your feedback and we look forward to welcoming you back in the near future.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on 9 Mar 2024
Thanks for the fantastic rating, Nicola!It's outstanding we could exceed your expectations during your stay at SpringHill Suites Austin South. We're all looking forward to your next stay with us.

10/10 Excellent

Akiya

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing! The receptionist during the day and night was always amazing!
Stayed 3 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Akiya, we're thrilled to hear your glowing praise for the superb service offered by our reception colleagues at the SpringHill Suites Austin South. We strive to leave a lasting impression and it appears we were successful during your stay. We look forward to your next visit with us!

8/10 Good

Solomon

Travelled with family
Hotel a bit dated needs some refresher staff was great
Stayed 1 night in Feb 2024
Response from Customer Service on 11 Feb 2024
Solomon, thank you for taking the time to share your feedback. It's great to hear how impressed you were with our team members at SpringHill Suites Austin South. We continually strive to enhance our property and appreciate your comments regarding its current condition. We hope to welcome you back soon.

10/10 Excellent

Adolfo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to work
Stayed 1 night in Feb 2024
Response from Customer Service on 8 Feb 2024
Adolfo, it's fantastic to know that SpringHill Suites Austin South's location perfectly met your business needs. We hope to see you again whenever your job brings you back to the Austin area. Safe travels until then.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for a business trip
Everything you’d want for a one-night stay on a business trip. Easy, convenient location and parking, very friendly staff, nice amenities (pool, workout room, etc.), really good breakfast buffet, large, clean room. A bit of a funky smell in the 3rd floor hallway, but other than that, everything was excellent.
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
Christopher, thank you for your favorable review of SpringHill Suites Austin South. We're delighted to hear you found our location, amenities, breakfast buffet, and room cleanliness to your liking. Please be assured that we continually strive to provide our guests with the best possible experience, which includes ensuring all areas are pleasant and welcoming. We hope to have another opportunity to host you again on your future business trips!

6/10 Okay

Harold

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Harold, thank you for taking the time to rate your stay. Going by your rating, it seems your experience was satisfactory, though there may be room for improvement. Your feedback is crucial to help us elevate the level of service offered. We're eager to do better, and urge you to share details about your stay if you wish. Looking forward to seeing you again.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Lori, thank you for your high rating of SpringHill Suites Austin South. We're delighted to learn your stay was enjoyable. We hope to see you again soon for another excellent experience.

10/10 Excellent

Jyoti

Stayed 1 night in Feb 2024
Response from Customer Service on 4 Feb 2024
Thank you for sharing, Jyoti!At SpringHill Suites Austin South, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Customer Service on 4 Feb 2024
Thank you for the amazing rating, Stacy!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at SpringHill Suites Austin South soon!Thanks again for leaving your feedback!

10/10 Excellent

Abby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far everything is good. I like that I am able to sign in to my Netflix on the TV instead of having to watch from my iPad.
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Feb 2024
Abby, it's delightful to learn about your positive experience at SpringHill Suites Austin South. We're pleased that you're enjoying the convenience of our TV's Netflix feature. We continuously aim to make your stay as comfortable and enjoyable as possible. Look forward to welcoming you again in the future.

4/10 Poor

Jeremy

Stayed 2 nights in Jan 2024
Response from Customer Service on 30 Jan 2024
Jeremy, we noticed your rating and feel a sense of deep regret that your stay did not meet your expectations. As we strive to enhance each guest's experience, any additional details or suggestions would be greatly appreciated. We would certainly welcome the opportunity to improve upon your next visit.

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 26 Jan 2024
Thank you for the perfect rating, Mary!We are very pleased to hear that you had a wonderful stay at SpringHill Suites Austin South. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to our destination and very reasonably priced. Had access to another Marriot property with a first rate restaurant just across the parking lot.
Stayed 2 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
Glenn, it's wonderful to hear you found the location of SpringHill Suites Austin South favorable and the pricing agreeable. We're also happy that you enjoyed the ease of access to the high-quality dining options just a short walk away. We hope to welcome you back soon.

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 25 Jan 2024
Adam, thank you for choosing SpringHill Suites Austin South for your stay. We're delighted you had a positive experience. It's our team's commitment to ensure the utmost comfort and satisfaction for our guests. Looking forward to welcoming you back in the future!

10/10 Excellent

Patricia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Patricia, thank you for choosing SpringHill Suites Austin South and for the esteemed rating you awarded us. We are thrilled to know we met your expectations and hope to host you again the next time you are in Austin. Safe travels!

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a true Springhill
Room was more like a red roof inn than spring hill. Reeked of air freshner and very old. To check in took us over 20 minutes just for the receptionist to come out the back. Definitely would not recommend
Stayed 1 night in Jan 2024
Response from Customer Service on 20 Jan 2024
Matthew, it's unfortunate to hear about your experience and we sincerely regret any inconvenience caused. We understand that the general condition of the room and the check-in process didn't meet your expectations. This feedback has been shared with our team and we're already looking into ways to improve. While we appreciate all feedback, it's disheartening when we don't live up to our guests' expectations and we hope we can show you a better experience in the future.

2/10 Terrible

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Frozen
Sooooo cold! Bathroom floor was ice cold. Unbearably cold. Shower was a mess to get hot water to come out. And the a/c heater unit very annoying. Didn’t blow hot air and fan stays on circulating cold air.
Stayed 1 night in Jan 2024
Response from Customer Service on 18 Jan 2024
We appreciate the feedback, Mauricio.We're disappointed your time with us was less than ideal. We care deeply about the comfort of our guests so we regret the challenges you had with the temperature control system in your room. Thank you for bringing this to our attention. We'll be sure to address your concerns with the appropriate members of our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

martin mora

Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan 2024
Martin, thank you for your perfect score review on Expedia! We're thrilled that you had a great stay at SpringHill Suites Austin South. We hope to see you again on your next trip to Austin. Safe travels!

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a property that needs some maintenance. The first room we were in had a strong disinfectant or air freshener smell. We tried it through the first night but had to change rooms for the second night. In both rooms, Both rooms needed work on their caulking. The second room had a towel rack that was ready to come off the wall. The second room smelled fine until the blower came on. Then it was a musty smell...not too overwhelming but not fresh either.
Stayed 2 nights in Jan 2024
Response from Customer Service on 15 Jan 2024
Richard, thank you for taking the time to share your observations. It's disheartening to learn your stay was affected by concerns relating to scent and general upkeep. We take comments regarding maintenance seriously and assure you that the noted issues will be considered by our management team. Your experience will serve as a helpful measure for improving our guest experience. We strive to provide a comfortable, clean environment and look forward to an opportunity to show you improved service on your next visit.

10/10 Excellent

Tashan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
SpringHill did their job. You guys didn’t and when I called to let you know that I couldn’t check in due to you guys having my reservation pending I got hung up on by your customer service agent. SpringHill suites had to cancel my reservation through Expedia and get CHARGED again to get out of the cold.
Stayed 1 night in Jan 2024
Response from Customer Service on 14 Jan 2024
Tashan, it's great to hear that SpringHill Suites Austin South lived up to your expectations. We deeply regret the difficulties you encountered during check-in and any inconvenience caused. We sincerely hope your stay at our hotel made up for it and we look forward to your return. Rest assured, your points regrading customer service will be addressed.

8/10 Good

Leonardo, Tacoma

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Customer Service on 2 Feb 2024
Leonardo, thank you for your positive Expedia rating of SpringHill Suites Austin South. We appreciate it and hope to welcome you back soon for another delightful stay.

10/10 Excellent

Nola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and the hotel was very clean!
Stayed 3 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Nola, it's delightful to hear your positive feedback about SpringHill Suites Austin South. It's wonderful to know that our diligent team members made you feel welcome and you appreciated the cleanliness of our facilities. Your stay is of the utmost importance to us, and we hope to host you again in the future.

10/10 Excellent

Ofilia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk receptionist was super kind and had great customer service skills
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Ofilia, thank you for choosing SpringHill Suites Austin South for your stay. We're pleased to hear you enjoyed our team member's warm hospitality at the front desk. It's always our goal to provide excellent customer service and we're glad you experienced just that. We look forward to welcoming you back on your next visit.

10/10 Excellent

Emmanuel, Oxon Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Emmanuel, thank you for your top-notch rating. We're thrilled your stay at SpringHill Suites Austin South met your expectations. Your feedback is treasured and we're excited to welcome you back in the future!

8/10 Good

Joseph M, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to
Stayed 1 night in Dec 2023
Response from Customer Service on 28 Dec 2023
Joseph M, thank you for choosing SpringHill Suites Austin South. We're pleased to hear that our location was convenient for you. We appreciate your valuable feedback and hope to welcome you back in the future.

10/10 Excellent

Irasema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 28 Dec 2023
Irasema, we are delighted to learn about your top score rating for SpringHill Suites Austin South. It's great to see that you had a memorable experience. We appreciate your endorsement and look forward to welcoming you back on your next Austin adventure.

8/10 Good

Alvin Gino

Stayed 1 night in Dec 2023
Response from Customer Service on 16 Jan 2024
Thanks for the 4/5 rating, Alvin!We're thrilled you enjoyed your time at SpringHill Suites Austin South so much! We look forward to sharing an even better experience with you soon.

4/10 Poor

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Dec 2023
We appreciate you sharing your concerns with us, Virginia.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Hong, Oakland Township

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean and big space and good price
Stayed 2 nights in Dec 2023
Response from Customer Service on 22 Dec 2023
Hong, it's delightful to hear you enjoyed your stay at SpringHill Suites Austin South. We are thrilled that you found value in our spacious accommodations and high cleanliness standards. Do consider us for your future trips. We're keen on providing another excellent experience.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk workers
Stayed 2 nights in Dec 2023
Response from Customer Service on 21 Dec 2023
Richard, it's wonderful to hear that you enjoyed interacting with our dedicated team at the front desk at SpringHill Suites Austin South. We deeply value your positive feedback and hope to see you again soon!

6/10 Okay

Kylie Elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately my room wasn't very clean when I arrived, but staff was extremely understanding accommodating when I asked to switch to the Hilton across the street. Although the cleanliness is more on the housekeeping staff not so much on them, the front desk did everything they could to ensure that I was taken care of, and that was greatly appreciated.
Stayed 1 night in Dec 2023
Response from Customer Service on 21 Dec 2023
Kylie, your experience with cleanliness is regrettable. We appreciate you acknowledging the responsiveness of our front desk team members. Despite your challenges, our priority is to guarantee your comfort. In the future, we aim to better manage these situations to increase our guests' overall satisfaction. Thank you for sharing your feedback.

10/10 Excellent

Virginia

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The ice machine didn't work and the phone in my room was dead. Couldn't get a wake up call.
Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec 2023
Virginia, while it's disheartening to hear about your experience with a few amenities not being up to standard, we certainly appreciate your valuable input. It is through feedback like yours that we're able to aim towards continual improvement. We're working diligently to address the issues regarding transient features such as the ice machine and room phone. We assure you that this experience does not reflect the typical level of service at SpringHill Suites Austin South. We hope to have the opportunity to deliver an optimal stay for you in the future.

10/10 Excellent

Eric, Stockton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Eric, we appreciate your high rating for SpringHill Suites Austin South! It's wonderful to know we were able to make your stay a great one. We hope you'll be joining us again in the future.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for the weekend to attend a wedding. Family friendly staff and beds were super comfy and rooms were clean. Definitely met expectations.
Stayed 2 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Jessica, thank you for sharing your experience at SpringHill Suites Austin South. We're thrilled our team members made you feel welcome and you found our beds to be exceptionally comfortable. It's wonderful to hear your stay with us lived up to your expectations. We look forward to welcoming you back for any future trips to Austin.

2/10 Terrible

Guido

Stayed 2 nights in Dec 2023
Response from Customer Service on 30 Dec 2023
We appreciate the feedback, Guido.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

2/10 Terrible

Celia

Stayed 1 night in Nov 2023
Response from Customer Service on 7 Dec 2023
Celia, we noticed your rating and regret to see that your experience didn't meet your expectations. We'd greatly appreciate it if you could share some details about what went wrong during your stay so that we can address these concerns for future service improvements. Your feedback matters to us and our aim is to create a satisfactory experience for all guests.

10/10 Excellent

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
nice area and secure.
Stayed 1 night in Dec 2023
Response from Customer Service on 5 Dec 2023
Charlotte, thank you for highlighting the qualities you appreciated at SpringHill Suites Austin South. We're glad our location provided a sense of reassurance during your stay with us. We look forward to welcoming you back soon.

8/10 Good

Jodi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really kind and helpful, we appreciate them.
Stayed 1 night in Dec 2023
Response from Customer Service on 5 Dec 2023
Jodi, it's great to hear that you found our team members at SpringHill Suites Austin South to be extremely kind and supportive. We're pleased they made a positive impact on your stay. Your feedback is deeply appreciated and we look forward to welcoming you back soon.

2/10 Terrible

Celia

Stayed 2 nights in Nov 2023
Response from Customer Service on 5 Dec 2023
Celia, we're really sorry to see that your experience did not meet your expectations. We hope you give us the opportunity to serve you better in the future.