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Reviews of Residence Inn Austin-University Area

3 out of 5
Residence Inn Austin-University Area
1209 E 51st Street, Austin, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 354 out of 490 reviews" "
Rating 8 - Good. 100 out of 490 reviews" "
Rating 6 - Okay. 25 out of 490 reviews" "
Rating 4 - Poor. 7 out of 490 reviews" "
Rating 2 - Terrible. 4 out of 490 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 1 night in Apr 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & clean.
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected...thanks
Stayed 1 night in Feb 2024

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Nancy

Stayed 3 nights in Nov 2023

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the variety of items at breakfast
Stayed 3 nights in Nov 2023

10/10 Excellent

Joe Bob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are the NICEST! Will stay again when/if we get the opportunity.
Stayed 3 nights in Oct 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Set back next to a Home Depot the property is clean, the rooms large and staff nice. Restaurants close early (9pm) so late night nothing to do. Not walkable but not a bad place.
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Daughter visiting
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Stayed 1 night in Sep 2023

2/10 Terrible

Yanjie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We planned to stay in Residence Inn by Mariott Austin – University Area from September 1 to 4, 2023. After only one-night stay and at the morning of Sept. 2, we found that the bed was full of ants, a terrible experience that shocked us. We immediately quitted the hotel. The terrible hygiene of the hotel made our labor-day weekend completely unpleasant and horrified.
Stayed 3 nights in Sep 2023

10/10 Excellent

Laurajane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The best/weirdest/favorite part? The elevator was always open and ready for me to head up to my room. Staff was friendly and the area was ideal.
Stayed 4 nights in Aug 2023
Response from Chuck on 4 Sept 2023
Hi Laurajane,Thank you for your kind comments about your stay!Hope to see you again soon,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Chuck on 4 Sept 2023
Mark,Thank you for your awesome review!Hope to see you again soon,

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property Ventilation output too close to beds
Stayed 1 night in Sep 2023
Response from Chuck on 4 Sept 2023
Hello Rilchard,Thank you for your kind review and observation about the bed being too close to the air conditioner. I will pass on your comments to our management staff to consider in future hotel room design.

10/10 Excellent

LINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Chuck on 29 Aug 2023
Thank you for your kind review! We hope to see you back with us soon,Chuck

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable. Nice breakfast, but a waffle iron would have made it better. Staff was friendly. The slope on the south entrance is pretty steep in places.
Stayed 3 nights in Aug 2023
Response from Chuck on 21 Aug 2023
Hello Stephen,Thank you so much for your kind comments and wer are pleased you enjoyed your stay!We hope to see you back soon,

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Chuck on 7 Aug 2023
John,Thank you so much for your kind review. Hope to see you again soon!

10/10 Excellent

Patrick, Houston

Stayed 1 night in Jul 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice- bed wasn’t the most comfortable for me, but my husband loved it. Great location. Solid breakfast
Stayed 1 night in Jun 2023
Response from Chuck on 27 Jun 2023
Hello Kathleen,Thank you for your kind review! We hope to see you both back with us the next time traveling to the area.

10/10 Excellent

Robert

Stayed 2 nights in Jun 2023
Response from Chuck on 27 Jun 2023
Thank you for your kind review! We hope to see you back soon...

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Chuck on 22 May 2023
Hello Kay,Thank you for your kind review! Hope to see you back again with us soon...

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Chuck on 16 May 2023
Thank you for your kind survey and we are pleased you enjoyed your stay!

10/10 Excellent

Barbara Wiseheart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Like having an apartment in Austin.
Stayed 6 nights in Apr 2023
Response from Chuck on 10 Apr 2023
Thank you for your kind review!We look forward to seeing you again soon the next time you travel to Austin.

10/10 Excellent

Kerri Ann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, clean and a very friendly staff!!!
Stayed 3 nights in Mar 2023

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Mar 2023

10/10 Excellent

Jennifer

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Na
Stayed 1 night in Mar 2023

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Katy

Stayed 1 night in Feb 2023

10/10 Excellent

Kristina

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable. The only problem was the heater/air conditioner was extremely loud.
Stayed 1 night in Feb 2023

4/10 Poor

Jennifer

Stayed 1 night in Feb 2023

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are going back.
If you’re going with your family, particularly if you have a dog, this is a great place to stay. There are good walking paths nearby Starbucks, restaurants etc. Very convenient and a decent enough gym. Wish it had a little bit more but we will definitely be staying there again.
Stayed 2 nights in Feb 2023

10/10 Excellent

Jo, Chicago

Liked: Cleanliness, staff & service
Easy check in. Great reception.
Stayed 1 night in Feb 2023

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Chuck on 21 Dec 2022
Thank you Julia for your positive review! We hope you come back and stay with us again soon!

6/10 Okay

Fiona

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Protect your belongings.
The room was spacious, well equipped and comfortable, but had a few minor maintenance issues. Lights weren't working and the toilet ran. Although the hotel seemed to be in a nice area, several cars in the hotel parking lot were broken into and items were stolen. My car window was broken despite being parked right in front of the hotel and under a lamppost. The hotel staff were sympathetic and had alerted the Austin police, but were otherwise unconcerned. I did not notice any security cameras in the parking lot. Don't leave any bags or belongings in your car!
Stayed 1 night in Dec 2022
Response from Chuck on 21 Dec 2022
Hello Fiona,Thank you for staying with us and we are sorry to hear about the cars that were broken into, including yours. You provided the same great advice (to don't leave valuables inside the car cabin) we suggest for everyone that park in general open parking areas such as hotels, shopping malls, restaurants, stadium lots, etc. Thank you for taking the time to post your review and hope you'll come back to stay with us again soon.

10/10 Excellent

Sallie Lynn

Stayed 1 night in Nov 2022

8/10 Good

Heather

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent area with lots of shopping and dining nearby. Hotel room was very quiet. It was clean but had a few noticeable areas of wear and tear. Overall it was a fine place to stay.
Stayed 1 night in Nov 2022
Response from Chuck on 21 Dec 2022
Hello Heather, Thank you for your positive review and hope you will come back to stay with us soon!

10/10 Excellent

Holly

Stayed 1 night in Nov 2022
Response from Chuck on 21 Dec 2022
Holly,Thank you for your awesome review!

4/10 Poor

Douglas

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No hot water. Noisy AC.
Stayed 1 night in Nov 2022

6/10 Okay

Hoang

Liked: Cleanliness, staff & service
The hotel was clean and convenient but I have issues with the AC unit right next to the bed. It was pound when running and kept me up all night.
Stayed 1 night in Sep 2022

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Good but noisy AC
It was a good hotel with nice big rooms at a reasonable price, but the AC was very loud and made it hard to sleep the first night. Hopefully this is just a luck of the draw problem, but if you are sensitive to that sort of thing, you might consider booking elsewhere.
Stayed 3 nights in Aug 2022

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Exceeded Expectations
It was our 1st visit to Austin and it was wonderful. Maria at the desk made us feel so welcome like family! She was so friendly and gave us 1st class service! Everyone at the place was so friendly and personable. It was clean and comfortable! It exceeded our expectations. Thank you!
Stayed 2 nights in Sep 2022

10/10 Excellent

EARNEST

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the peace and quiet it gave me, and the staff was very friendly and attentive. Have no complaints at all
Stayed 3 nights in Aug 2022

10/10 Excellent

Lindsey

Stayed 1 night in Aug 2022

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the nice lobby common lounge area Disliked - little Marriott signage, not that easy to find property
Stayed 1 night in Aug 2022

8/10 Good

Michael

Travelled with family
Liked: Staff & service
Good location walking distance to good food. Great staff!!
Stayed 2 nights in Jul 2022

6/10 Okay

Binny, Roslyn

Travelled with family
Liked: Staff & service, amenities
The carpet was filthy, and the smell of someone vaping was very prominent in the room.
Stayed 1 night in Jul 2022

10/10 Excellent

OLIVE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved loved loved my stay. The staff were so friendly and welcoming, it was clean.I absolutely loved the area it was a walki g distance to restaurants, shopping and Bank. We stayed in the suite and it was set up already so we bought groceries and we able to cook and eat in the room. Breakfast offered at yhe hotel was also great.So many options for different dietary needs.
Stayed 7 nights in Jun 2022

6/10 Okay

Marion Z

Business traveller
Disliked: Room comfort
Meh !
I was disappointed with there being no room service and the food offered for sale was not good. The mattresses were not to my liking - much too soft. It was difficult to get the shampoo, etc. out of the pump bottles as the nozzles and not been cleaned and there was dried product on them that made the contents shoot out in different directions.
Stayed 2 nights in Jun 2022