1/5 Terrible
Allyssa
Business traveller
9 Aug 2022
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I recently stayed at the Omni Austin for 3 nights. I saw there was a rooftop pool so I only packed one bathing suit as I was here for other reasons but figured I would just rewear the same one if I had the chance to enjoy the pool twice. I wore the bathing suit on Monday and hung it in my bathroom. Tuesday when I came back to my room after housekeeping had come the bathing suit was gone. I tried to get in touch with someone on 3 separate occasions and I kept getting the run around and transferred. I was told they would check if they accidentally scooped it up with towels and call me back. They called me and told me they did not find it and there is nothing they can do. This bathing suit was not only expensive but as I said the only one I packed for this trip so I needed to go buy another one. Extremely upset I was not offered any sort of compensation in return for a huge mistake on their part. And just to add- the sign said ONLY towels on the floor will be replaced. All of my towels (including ones on hook) were replaced that day so I am SURE that it was taken by housekeeping intentionally or unintentionally. I am extremely upset with how Omni handled this issue.
Stayed 3 nights in Aug 2022