Exterior

Reviews of La Quinta Inn & Suites by Wyndham Austin Round Rock

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 277 out of 680 reviews" "
Rating 8 - Good. 166 out of 680 reviews" "
Rating 6 - Okay. 106 out of 680 reviews" "
Rating 4 - Poor. 60 out of 680 reviews" "
Rating 2 - Terrible. 71 out of 680 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jodi, Brazoria

Travelled with family, Business traveller
Liked: Property conditions & facilities
Not one of the newer hotels. But affordable and convenient. But was told by one of the staff when asked if our vehicles are safe here…they replied “no”.
Stayed 2 nights in Apr 2024

8/10 Good

April

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Apr 2024
Response from Adrian - GM on 28 Apr 2024
Dear April, Thank you for taking time to provide feedback from your recent stay. We truly appreciate you for staying with us and hope to continue serving you in the future. Once more thank you and have a great day!

2/10 Terrible

roxanne

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Adrian - GM on 28 Apr 2024
Dear Roxanne, Thank you for taking time to complete the post stay review. Please accept my sincerest apologies for any inconveniences faced during your time here. We hope to get another opportunity to better serve you in the future. Once more thank you and have a great day.

6/10 Okay

arch, LITTLE ROCK

Liked: Staff & service, property conditions & facilities
Shower would not drain. Had to keep door to bathroom closed because of drain stench..... Room needs bleach to be poured in drains
Stayed 1 night in Apr 2024
Response from Adrian - GM on 28 Apr 2024
Dear Arch,Thank you for taking time to provide feedback from your recent stay. Please accept my sincerest apologies for any inconveniences you faced during your stay. Rest assured I have shared your comments with my housekeeping and maintenance team to help us eliminate these issues and prevent them from reoccurring. We truly appreciate you for staying with us and hope to get another opportunity to better serve you in the future. Once more thank you and have a great day!

8/10 Good

Yvonne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a good experience overall. Loved the breakfast and coffee. On the bad side our room had a pee odor the whole stay. And the receptionist was in a bad mood when first arriving. Other than that we will be coming back.
Stayed 4 nights in Apr 2024
Response from Adrian - GM on 19 Apr 2024
Dear Yvonne, Thank you for taking time to provide feedback from your recent stay. We truly appreciate you for staying with us and are taking note of you comments to help us create a better experience for all of our guests. We hope to get another to better serve you in the future. Once more thank you and have a great day!

8/10 Good

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel seemed perfectly fine to me. It's not a brand new, freshly renovated hotel...but it certainly doesn't warrant the negative reviews. I was happy to be able to stay there for the eclipse....I would stay there again.
Stayed 3 nights in Apr 2024
Response from Adrian - GM on 19 Apr 2024
Dear Nathaniel, Thank you for taking time to provide feedback from your recent stay. We are extremely grateful for such kind remarks. We truly appreciate you for staying with us and hope to get the opportunity to continue serving you in the future. Once more thank you and have a great day!

10/10 Excellent

brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Apr 2024
Response from Adrian - GM on 19 Apr 2024
Dear Brittney, Thank you for taking time to complete post stay review. We are extremely pleased to know you had such a pleasant experience and hope to serve you again the future. Once more thank you and have a great day!

6/10 Okay

yutong

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Adrian - GM on 13 Apr 2024
Dear Yutong, Thank you for taking time to complete the post stay review. We truly appreciate you for staying with us and hope to get another opportunity to better serve you in the future. Once more thank you and have a great day!

2/10 Terrible

Liliana

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Adrian - GM on 11 Apr 2024
Dear Liliana, Thank you for taking time to complete the post stay review. Please accept my sincerest apologies for any inconveniences you faced. We truly appreciate you for staying with us and hope to get another opportunity to better serve you in the future. Once more thank you and have a great day!

6/10 Okay

Edward

Some damages just people around certain causing issues plus other things many want to live off 1 with nothing but problems thinking its hide and fake theft hell even some things came up missing out my possession
Stayed 1 night in Jan 2024
Response from Adrian - GM on 11 Apr 2024
Dear Edward,Thank you for taking time to provide feedback from your recent stay. Please accept my sincerest apologies for any issues you encountered. We are taking note of your comments to help us improve all of our guest's experience. We hope to get another opportunity to better serve you. Once more thank you and have a great day!

4/10 Poor

Kenneth

Disliked: Property conditions & facilities
Old facility, pictures did not match posted rooms
Stayed 2 nights in Mar 2024
Response from Adrian - GM on 2 Apr 2024
Dear Kenneth, Thank you for taking time to provide feedback from your recent stay. Please accept my sincerest apologies for any issues you experienced. It is our hope to get another opportunity to better serve you in the future. Once more thank you and have a great day!

8/10 Good

Brenda, Clearwater

Liked: Cleanliness, staff & service, property conditions & facilities
The Internet sucks
Stayed 4 nights in Mar 2024
Response from Adrian - GM on 27 Mar 2024
Dear Brenda. Thank you for taking time to provide feedback from your recent stay. Please accept my sincerest apologies for any issues you encountered during your stay. We are taking note of the comment made regarding our internet and will be taking appropriate measures to try and correct these issues. Once more thank you and have a great day!

10/10 Excellent

Edelmiro

Stayed 1 night in Mar 2024
Response from Adrian - GM on 19 Apr 2024
Dear Edelmiro, Thank you for taking time to complete the post stay review. We are extremely pleased with such a great score! We truly appreciate you for staying with us and hope to continue serving you in the future. Once more thank you and have a great day!

4/10 Poor

Richelle

Disliked: Cleanliness, property conditions & facilities
I liked that they did have breakfast no one was out cleaning it up are anything it was nasty each day I will never stay again staff wasn’t friendly
Stayed 2 nights in Mar 2024
Response from Adrian - GM on 21 Mar 2024
Dear Richelle, Thank you for taking time to provide feedback from your recent stay. Please accept my sincerest apologies for any inconveniences you faced. Rest assured we are taking appropriate measure to address the issues and prevent them from reoccurring, We truly appreciate you for staying with us and hope you have a great day!

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Texas Steakhouse nearby, Pool here was not cleaned for the season
Stayed 3 nights in Mar 2024
Response from Adrian - GM on 21 Mar 2024
Dear Tim, Thank you for taking time to provide feedback from your recent stay. We are taking note of your comments to help our efforts in creating the best experience possible for all of our guests. We truly appreciate you for staying with us and we hope you have a great day!

10/10 Excellent

Kristtel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Adrian - GM on 19 Mar 2024
Dear Kirsttel, Thank you for taking time to complete the post stay review. It is always pleasure to hear back from our guests. We are happy to know you had such a pleasant stay and hope to see you again in the future.

8/10 Good

Abhishek, NORTH GRAFTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Adrian - GM on 19 Mar 2024
Dear Abhishek, Thank you for taking time to complete the post stay review. We greatly appreciate you for staying with us, and hope to serve you again in the future.

2/10 Terrible

Nathan

Liked: Staff & service
Disliked: Property conditions & facilities
I DIDNT LIKE THE FACT THAT ITS A NON SMOKUNG FACILITY YET MY ROOM SMELLED LIKE SOMDONE HAS JUST SMOKED A WHOLE PACK OF CIGGERETTES
Stayed 2 nights in Mar 2024
Response from Adrian - GM on 12 Mar 2024
Dear Nathan, Thank you for taking time to provide feedback from your recent stay. Please allow me to express my sincerest apologies for the issues you encountered at our hotel. Rest assured that my team and I are taking appropriate measures to address the issues and prevent them from reoccurring. It is our hope to better serve you in the future. We truly appreciate the feedback and hope you have a great day!

4/10 Poor

Jose

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room at arrival. Hair on beds, counters, bathroom
Stayed 2 nights in Mar 2024
Response from Adrian - GM on 11 Mar 2024
Dear Jose, Thank you for taking time to provide feedback from your recent stay. Please accept my sincerest apologies for any inconveniences faced during your time here. Rest assured my team and I are taking appropriate measures to help eliminate the issues and prevent them from reoccurring. We hope to get another opportunity to better serve you in the future. Once more thank you and have a great day!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 2 nights in Mar 2024
Response from Adrian - GM on 11 Mar 2024
Dear Timothy, Thank you for taking time to complete the post stay review. We are so grateful for the awesome score and hope to continue serving you in the future. Once more thank you and have a great day!

2/10 Terrible

Chayanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Adrian - GM on 11 Mar 2024
Dear Chayanne, Thank you for taking time to complete the post stay review. Please accept my sincerest apologies for any inconveniences you encountered. We hope to get another opportunity to better serve you in the future. We truly appreciate you for staying with us and hope you have a great day!

10/10 Excellent

Nasser, Austin

Stayed 2 nights in Mar 2024
Response from Adrian - GM on 27 Mar 2024
Dear Nasser, Thank you for taking time to complete the post stay review. We are extremely pleased with such an awesome score. We hope to serve you again in the future.

10/10 Excellent

Ashley

Stayed 3 nights in Mar 2024
Response from Adrian - GM on 27 Mar 2024
Dear Ashley, Thank you for taking time to complete the post stay review. We appreciate you for staying with us and hope to continue serving you in the future.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly easy check in. Free breakfast is always a plus!
Stayed 1 night in Mar 2024
Response from Adrian - GM on 6 Mar 2024
Dear Amy, Thank you for the awesome score! It is always pleasure to receive feedback from our guests. We hope to serve you again on your next trip into town. Have a great day!

10/10 Excellent

Martha

Liked: Cleanliness
Nice
Stayed 1 night in Mar 2024
Response from Adrian - GM on 6 Mar 2024
Dear Martha, Thank you for the awesome score on your post stay review. We hope to serve you again on your next trip into town. Have a great day!

8/10 Good

dwight

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but no restaurants close by
Stayed 1 night in Mar 2024
Response from Adrian - GM on 6 Mar 2024
Dear Dwight, Thank you for taking time to complete the post stay survey. We hope to see you again on your next trip into town. Have a great day!

10/10 Excellent

Tyler

Stayed 1 night in Mar 2024
Response from Adrian - GM on 27 Mar 2024
Dear Tyler, Thank you for taking time to complete the post stay review. We appreciate the awesome score and hope to serve you again in the future.

6/10 Okay

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Front office was rude, when asked a question he blew up like I was crazy. All I asked was if the room was inside or out so I can park accordingly. Got 2 rooms we had to change rooms because it smelled like urine all over the floor. Stay out of room 107. Stepped out my husband was sleeping when I came back my key didn’t work I had to go downstairs to let them know. Went upstairs and it still didn’t work. It was 2am I was trying to avoid waking my husband. Over all ok.
Response from Adrian - GM on 6 Mar 2024
Dear Jennifer, Thank you for taking time to provide feedback from your recent stay. Please accept my sincerest apologies for any inconveniences you experienced. Rest assured that I am taking appropriate measures to address the issues you mentioned and help us eliminate them and prevent them from reoccurring. It is my hope that you will give us another opportunity to better serve you in the future. Once more thank you for the feedback and have a great day!

6/10 Okay

Valeria

Liked: Cleanliness, property conditions & facilities
Breakfast wasn't very good!!!
Stayed 1 night in Feb 2024
Response from Adrian - GM on 28 Feb 2024
Dear Valeria, Thank you for taking time to provide feedback from your recent stay. We are taking your comments into consideration in our efforts to try and provide a better experience for our guests. Once more we thank you and have a great day!

4/10 Poor

Srinivasan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Adrian - GM on 28 Feb 2024
Dear Srinivasan, Thank you for taking time to complete the post stay review. Please accept my sincerest apology for any issues you encountered at our establishment. It is our hope to get another opportunity to better serve you in the future. Once more thank you for your review and we hope you have a great day!

10/10 Excellent

Perry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, with ease of parking. Great rooms.
Stayed 2 nights in Feb 2024
Response from Adrian - GM on 26 Feb 2024
Dear Perry, Thank you for taking time to complete the post stay survey. We are pleased to know to had a great stay, and we hope to serve you again in the near future. Have a great day!

2/10 Terrible

Erik

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I got a king size bedroom, when I arrived my "room" was not available so I got upgraded is what i was told. Room 414 this was the most terrible experience evene in my life. The room absolutely reeked!!!! of animal urine and fieses. It really ruin the experience and reputation of "la quinta"
Stayed 1 night in Feb 2024
Response from Adrian - GM on 19 Feb 2024
Dear Erik, Thank you for taking time to provide feedback from your recent stay. Please accept my Sincerest apologies for the issues you faced during your stay. Rest assured I will be sharing your feedback with all departments of our team. We will be taking immediate action to correct the issues you noted and prevent them from reoccurring. Once more thank you and we hope you have a great day!

8/10 Good

Iryna

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really good
Stayed 1 night in Feb 2024
Response from Adrian - GM on 26 Feb 2024
Dear Iryna, Thank you for taking time to provide feedback from your recent stay. It is always a pleasure to hear back from our wonderful guest. We appreciate you and hope to serve you again on your next trip to town. Once more thank you and we hope you have a great day!

10/10 Excellent

Colton

Stayed 7 nights in Jan 2024
Response from Adrian - GM on 26 Feb 2024
Dear Colton, Thank you for taking time to complete the post stay review. It is always a pleasure to know that you had such a great stay. W appreciate you and we hope you have great day!

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
The check in was great,friendly staff. Room was clean and everything was working great.
Stayed 2 nights in Jan 2024
Response from Adrian - GM on 31 Jan 2024
Thank you so much for taking time to provide feedback from your recent stay. We are delighted to know you had such an awesome experience. We hope to serve you again in the near future. Once more thank you and have a great day!

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Adrian - GM on 31 Jan 2024
Thank you so much for the awesome score. It is always a delight to receive such great feedback from our guest. We hope you have a great day!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Adrian - GM on 31 Jan 2024
Thank you so much for the awesome score. It is always a delight to receive such great feedback from our guest. We hope you have a great day!

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Adrian - GM on 31 Jan 2024
Thank you for taking time to complete the post stay review. It is always a pleasure to hear back from our guests. We hope to see you again on your next trip into town. Have a great day!

10/10 Excellent

Kandice

Stayed 1 night in Dec 2023
Response from Adrian - GM on 31 Jan 2024
Thank you for the awesome score! It is always pleasure to hear back from our guests!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Adrian - GM on 8 Jan 2024
Dear John, Thank you for taking time to complete the post stay review. We are delighted to receive such an awesome score. We hope to serve you again on your next trip into town. Once more thank you and have a great day!

6/10 Okay

Magna

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
When we started the heat on the air conditioner a sewage smell built up. We turned it to cool and I got better however the outside temperature was freezing point. So we had a cold night with some smell, not pleasant.
Stayed 1 night in Dec 2023
Response from Adrian - GM on 1 Jan 2024
Thank you so much for providing feedback from your recent stay. I will be sharing your comments with our maintenance team immediately to eliminate the issues you encountered and help prevent them from reoccurring. Once more thank you for bringing these issues to my attention, and it is our hope to get another opportunity to better serve you in the future. Have a great day!

2/10 Terrible

Jaziel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY!!!!
At check in the lady in front was extremely rude. Looked liked she was in a bad mood. Get in the room the TV doesn’t work the remote is broken The quilt is torn The floor is dirty Horrible hotel! Just want the night to be over
Stayed 1 night in Dec 2023
Response from Adrian - GM on 1 Jan 2024
Thank you for taking time to provide feedback from your recent stay. Please accept my sincerest apology for the inconvenience you faced during your stay. Rest assured that I will be sharing your comments and feedback with all departments of my team to help us eliminate these issues and prevent them from reoccurring. We hope to get another opportunity to better serve you in the future. Once more thank you and have a great day!

10/10 Excellent

Risa

Business traveller
I left a piece of luggage behind when I checked out. The front desk staff and manager were very helpful in arranging for me to recover it.
Stayed 1 night in Dec 2023
Response from Adrian - GM on 29 Dec 2023
Thank you for taking time to complete the post stay survey, it is our pleasure to be able to accommodate you. We hope to get chance to serve you again on your next trip into town. Have a great day!

10/10 Excellent

Brad

Stayed 4 nights in Nov 2023
Response from Adrian - GM on 29 Dec 2023
Thank you for completing the post stay review. It is our pleasure to be able to serve you. We hope to see you again on your next trip into town. Have a great day!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Adrian - GM on 21 Dec 2023
Thank you for such an awesome score on your review. It was our pleasure to serve you and we hope to see you again on your next trip into town. Thank you again for taking the time to complete the survey, and I hope you have a great rest of your day!

6/10 Okay

Clayton

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Good hotel, just needs a little help
Check in was easy, hotel looks good outside and most of the inside was in good shape. Heater took a while to work in the room. The biggest problem was breakfast, I always pick this hotel for the great breakfast. But this place only had bagels and eggs. Thats it. Very frustrating to plan a stop with breakfast, and not have it. They just said, we dont have it. Nothing was stated. Nothing was posted. It was frustrating.
Stayed 1 night in Dec 2023
Response from Adrian - GM on 21 Dec 2023
Thank you for taking time to provide feedback from your recent stay. We are always working on improving our guest experience, and with your feedback we plan on doing just that. We will be taking appropriate measures to help prevent the issues you experienced from reoccurring. We hope to get a chance to better serve you in the future. Thank you again for completing the review, and have a great rest of your day!

6/10 Okay

Thomas

Disliked: Staff & service
Response from Adrian - GM on 26 Feb 2024
Dear Thomas, Thank you for taking time to complete the post stay review. Your feedback is crucial for our operation to improve. We greatly appreciate you and hope to serve you again in the future. Once more thank you and have a great day!

10/10 Excellent

Mohammed

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Adrian - GM on 8 Dec 2023
Thank you for taking time to complete the post stay review. It is always a pleasure to receive positive feedback from our guests. We hope to serve you again in the near future. Once more thank you and have a great day!

10/10 Excellent

Tara

Travelled with family and small children
My stay was good. Room was clean. Carpet in the corridor needs cleaning . But overall was nice.
Stayed 1 night in Dec 2023
Response from Adrian - GM on 8 Dec 2023
Thank you so much for taking time to provide feedback from your recent stay. Please rest assure we are taking action to correct the issues you noted in your comments. We hope to see you again on your next trip into town. Once more thank you and have a great day!

10/10 Excellent

Jacquelyn L.

Stayed 1 night in Sep 2023
Response from Adrian - GM on 8 Dec 2023
Thank you for taking time to complete the post stay review. It is always a pleasure to receive positive feedback from our guest. We hope to serve you again on your next trip in town. Once more thank you and have a great day!