Exterior

Reviews of Holiday Inn Express & Suites Round Rock South

2.5 out of 5
Holiday Inn Express & Suites Round Rock South
301 W. Louis Henna Blvd, Austin, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 684 out of 1004 reviews" "
Rating 8 - Good. 200 out of 1004 reviews" "
Rating 6 - Okay. 57 out of 1004 reviews" "
Rating 4 - Poor. 31 out of 1004 reviews" "
Rating 2 - Terrible. 32 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, amenities
Needs updated internet access and connectivity portals usb usc
Stayed 1 night in May 2024
Response from All the best, Robin General Manager on 23 May 2024
Kimberly,Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read you enjoyed your overall stay but were sorry to hear there were some issues with internet. Please rest assured we have addressed this with our IT Dept to ensure we improve on this.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from All the best, Robin General Manager on 23 May 2024
Jessica, We are delighted to receive your 5-star rating and appreciate your support! It is our mission to provide exceptional service, and we are pleased to have succeeded in doing so.

10/10 Excellent

Joyce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 would book again in future trips, front desk was super nice and welcoming, the area is perfect a bunch of restaurants, gas stations and convenient stores close by for whatever you need. Did not regret booking whatsoever!
Stayed 2 nights in May 2024
Response from Jonathan B on 20 May 2024
Joyce, we are very glad to hear that you enjoyed your stay with us. We value your business and your loyalty!

10/10 Excellent

Kana, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfortable bed and decent breakfast.
Stayed 1 night in May 2024
Response from Jonathan B on 20 May 2024
Kana, We are glad to hear that your stay was excellent, We value your feedback and business!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, attentive staff.
Stayed 2 nights in May 2024
Response from Jonathan B on 20 May 2024
David, We are very happy to hear that your had a great experience with us during your stay, If you are ever in the area again swing by and have a chat!

10/10 Excellent

Consuelo

Travelled with family
Nice, clean accommodations, full hot breakfast
Stayed 1 night in May 2024
Response from Jonathan B on 20 May 2024
Consuelo, We are happy to hear that you had a wonderful experience, Thank you for having the time to leave your thoughts on your stay here with us at the Holiday Inn Express!

6/10 Okay

ahram

Travelled with family and small children
Not clean
Stayed 1 night in Apr 2024
Response from Jonathan B on 20 May 2024
Ahram, we are very sorry to hear that we did not meet your expectations. We are always looking for ways to improve and feedback from guest like you help us do just that!

8/10 Good

Saeid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management Team on 19 May 2024
Saeid, thank you for taking the time to leave us a review. We hope to see you again soon so we can make your next visit more memorable and achieve a perfect score!

10/10 Excellent

EDUARDO

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it looked very clean from the lobby to the elevator and room. Room was very spacious and clean
Stayed 1 night in Apr 2024
Response from Jonathan B on 28 Apr 2024
Eduardo, We are glad to hear that you enjoyed your stay with us, If you are ever in the area again do come by and see us!

8/10 Good

Hilda

Stayed 2 nights in Apr 2024
Response from Jonathan B on 20 May 2024
Hilda, thankyou for having the time to leave us a positive review, Have a great rest of your week!

10/10 Excellent

Jamie

Great
Stayed 4 nights in Apr 2024
Response from Jonathan B on 28 Apr 2024
Jamie, Thankyou for the perfect score and kind words, We hope to see you in the future!

10/10 Excellent

Vinod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is nice and displayed customer obsession. When the knob on the shower was broke, the mechanic came fixed within 10-15 minutes and apologized for the incident.
Stayed 4 nights in Apr 2024
Response from Jonathan B on 28 Apr 2024
Vinod, We are very glad to hear that we were able to accommodate your needs and request in a timely manner, Thankyou for choosing to stay with us!

10/10 Excellent

Christy, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Helpful staff.
Stayed 1 night in Apr 2024
Response from Management Team on 21 Apr 2024
Christy,Thank you so much for taking the time to leave us a survey! We are thrilled to see you enjoyed your stay with us and that our staff was helpful. We hope to see you again soon.

10/10 Excellent

Melodie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything about the property.
Stayed 2 nights in Apr 2024
Response from Management Team on 21 Apr 2024
Melodie,Thank you for the perfect rating! We are so glad to hear that you enjoyed your stay, and we hope to see you soon.

6/10 Okay

Hannah

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management Team on 21 Apr 2024
Hannah, we’re sorry to see that we fell short of winning you over on your recent stay. We wish we knew more details so that we could work to address your specific concerns, and we hope you’ll give us another chance to further impress you!

6/10 Okay

Vasantha

Stayed 1 night in Apr 2024
Response from Management Team on 21 Apr 2024
We love impressing our guests, Vasantha, and we’re sorry to see that we fell short of winning you over on your recent stay. We wish we knew more details so that we could work to address your specific concerns, and we hope you’ll give us another chance to further impress you!

6/10 Okay

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too close to the HWY. Asked for a room with a bathtub and was told since I booked through Expedia they couldn’t do it!
Stayed 1 night in Apr 2024
Response from Jonathan B on 26 Apr 2024
Deanna, we appreciate your feedback.With booking through third party sites a lot of the rates have only certain room types that are locked. However if you directly book through IHG you will have more options on what kind of room type you would like!

10/10 Excellent

Marsello

Stayed 2 nights in Apr 2024
Response from Management Team on 19 May 2024
Marsello, Thank you for taking the time to leave a review and thank you for the perfect score!

6/10 Okay

Jason

Liked: Cleanliness, property conditions & facilities
Beds and pillows were not comfortable
Stayed 1 night in Apr 2024
Response from Management Team on 21 Apr 2024
Jason,We are sorry to hear your stay was not the most comfortable for you, we do wish you a great rest of your week and hope to see you again so we can make your next stay a memorable one!

10/10 Excellent

Alasia Capri

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got two rooms for our stay to accommodate our large family. I read the reviews and I was a little nervous for arrival but I honestly have to if we ever vacation in Austin , TX again . We will be back to this hotel! The staff was BEYOND amazing and nice! The breakfast was awesome and the chefs were very nice as well ! The rooms were clean! Anything we needed , housekeeping and the front desk made sure we got! The kids loved the pool ! Definitely recommend!
Stayed 4 nights in Apr 2024
Response from Jonathan B on 10 Apr 2024
Alasia, We are beyond grateful to hear that you enjoyed your stay here with us and given us the opportunity to serve you with Honesty and Kindness, Thankyou for the thoughtful review and score, Take care Alasia!

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved My stay there, also loved the service on front desk, as well as the dove bath sets
Stayed 3 nights in Mar 2024
Response from Jonathan B on 10 Apr 2024
Armando, We are glad to hear you enjoyed your stay with us and as a bonus enjoyed the Bath sets, we hope to see you in the future!

6/10 Okay

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jonathan B on 10 Apr 2024
Susan, Thankyou for having the time for leave us a review, We hope you enjoyed your stay with us!

10/10 Excellent

Kushal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service. Clean rooms
Stayed 1 night in Mar 2024
Response from Jonathan B on 10 Apr 2024
Kushal, Thankyou for taking the time to leave us a positive review, We take pride in our hotel and love to see that we are making a good impression for our guests. Take care!

10/10 Excellent

Riley

Stayed 1 night in Mar 2024
Response from Jonathan B on 26 Mar 2024
Riley we appreciate the perfect score you have left us, We are glad that you enjoyed your stay!

6/10 Okay

Shellie

Liked: Cleanliness, staff & service
Shower/tub didnt have plug. Staff brought one but it didnt fit.
Stayed 1 night in Mar 2024
Response from Jonathan B on 29 Mar 2024
Shellie, We are sorry to hear that we did not give you the correct size plug for the shower drain, We will work with our team to insure we are giving out the correct items, Thankyou for reaching out with your concerns!

10/10 Excellent

Xazaveria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and the hotel was extremely clean.
Stayed 2 nights in Mar 2024
Response from Jonathan B on 22 Mar 2024
Xazaveria, we are grateful to hear that you had a welcoming and memorable stay with us, we hope to see you in the future!

10/10 Excellent

Brian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice refreshed property. Shockingly quiet rooms! I’ve stayed in hotels from zero to 5 stars around the world, this one was as quiet as I’ve ever been in. I even mentioned it to another guest and they concurred. It was right off 2 freeways and yet we heard zero traffic, nothing from the hallways and super minor foot falls from above. Very clean. Extensive breakfast. Great dark blinds. Would not hesitate to recommend. Super easy getting on and off highways and ample food options within walking or few minutes drive.
Stayed 1 night in Mar 2024
Response from Jonathan B on 26 Mar 2024
Brian, We greatly appreciate your business and the positive feedback you have provided, If you are ever in the area come by and see us again!

4/10 Poor

RAVI

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked through Expedia. The room they gave me was close to rode side, so it is too much noice. Unable to sleep. It is between Texas 45 and I 35. Asked to give another room. The front desk told me they cannot do it because I booked by third party. After checked in try to get some coffee, the coffee is cold. Ask the front desk she told me sorry, nothing can make right now. We will make it tomorrow. Request for 1 hour extension to check out, due to my business meeting, she said no there is no extension. I need to check out 11.00. I am holiday inn priority member. I am member more than 20 years. Never happen like this before.
Stayed 1 night in Mar 2024
Response from Jonathan B on 28 Apr 2024
Ravi we are very sorry to hear that your stay was not the most pleasant, third party bookings are restricted to certain room types that are locked in with that specific rate code, If you ever do decide to book again do look for the other options for rooms with room rates.

10/10 Excellent

Olumide

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast needs to has more options please
Stayed 2 nights in Mar 2024
Response from Jonathan B on 26 Mar 2024
Olumide, We are happy to hear that you enjoyed your stay overall with us, as for the breakfast items We will speak with higher ups to see what we can do about getting a little bit more of a variety for the breakfast, Thank you for your concerns!

10/10 Excellent

Mary

Stayed 2 nights in Mar 2024
Response from Jonathan B on 12 Mar 2024
Mary, Thankyou for having the time to leave us a perfect score, We appreciate your business!

10/10 Excellent

Erica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really renjoyed the cleanliness of the hotel and my room.
Stayed 2 nights in Mar 2024
Response from Jonathan B on 12 Mar 2024
Erica, We are very pleased to hear that you enjoyed your stay with us and that we provided you with excellent service, If you are ever in the are again come by and see us!

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice establishment.
Stayed 1 night in Mar 2024
Response from Jonathan B on 6 Mar 2024
Cindy thankyou for the perfect score, We hope to see you again if you're ever in the area!

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Miss Pricilla was AMAZING
Stayed 2 nights in Feb 2024
Response from Jonathan B on 6 Mar 2024
Kevin we are glad to hear you enjoyed your stay here with us at the Holiday Inn Express!

6/10 Okay

Ching

Liked: Staff & service, amenities
The wall is too thin, you can hear everything.
Stayed 1 night in Feb 2024
Response from Jonathan B on 8 Mar 2024
Ching, we are sorry to hear your stay was not the most comfortable for you, We do wish you a great rest of your week and hope to see you again so we can make your next stay a memorable one!

10/10 Excellent

Gabriela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay everything is near by the girl who checked me in was so friendly, the bed killed my back but other that it was a good stay
Stayed 3 nights in Feb 2024
Response from All the best, Robin General Manager on 21 Feb 2024
Gabriela,Thank you so much for taking the time to leave your review. We greatly appreciate your kind words about the Front Desk agent that checked in and were happy to read that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet. Good bed. Good breakfast.
Stayed 1 night in Feb 2024
Response from Management Team on 18 Feb 2024
Brad, thank you so much for a perfect score! We are thrilled to see you enjoyed your stay with us and we hope to see you again soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint would be the available parking spots.
Stayed 1 night in Feb 2024
Response from All the best, Robin General Manager on 21 Feb 2024
Lisa,Thank you for the perfect rating! We hope to see you again soon.

10/10 Excellent

Pablina

Stayed 1 night in Feb 2024
Response from Management Team on 4 Feb 2024
Pablina,On behalf of the entire staff thank you so much for a perfect rating! Thank you so much for taking your time to leave a review and we hope to see you again soon.

8/10 Good

Beverly, ARLINGTON

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the interstate, but super quite
Stayed 1 night in Jan 2024
Response from Management Team on 29 Jan 2024
Beverly,Thank you so much for the great rating. We are so happy that you enjoyed your stay and look forward to your next visit where we can hopefully impress you more and get all 5 stars!

10/10 Excellent

Vaibhav, Arlington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Jan 2024
Response from Management Team on 27 Jan 2024
Vaibhav,We value your business and appreciate the positive review; we hope to see you again in the future if you're ever in the area!

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management Team on 27 Jan 2024
Tiffany,We are thrilled to see you've enjoyed your stay with us. Thank you for taking the time to leave us a review and we hope to see you soon!

10/10 Excellent

Adedoyin

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from All the best, Robin General Manager on 24 Jan 2024
Adedoyin,Thank you for the perfect rating! We are so happy you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
It was a comfortable stay. Conveniently located but the area seems sketchy. We arrived around midnight and there was nobody at the desk. We had to wait around for a while before we were able to check-in, which was frustrating because we called ahead. The hotel itself is clean and breakfast was good. It's just off the freeway with plenty of restaurants and businesses nearby.
Stayed 1 night in Dec 2023
Response from All the best, Robin General Manager on 24 Jan 2024
Carolina,Thank you so much for taking the time to leave your feedback. We do apologize for the delay in check in and we are very happy that you enjoyed your overall stay. We hope to see you again soon.

2/10 Terrible

Muhammad, Woodinville

Stayed 2 nights in Jan 2024
Response from Management Team on 20 Jan 2024
Muhammad,We love impressing our guests and we’re sorry to see that we fell short of winning you over on your recent stay. We are always taking feedback to let us know where and how to fix the problem that occurred, if you have any questions, please feel free to reach out.

10/10 Excellent

Adedoyin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management Team on 20 Jan 2024
Adedoyin,We are thrilled to see you've enjoyed your stay with us. Thank you for taking the time to leave us a review and we hope to see you soon!

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice working rooms
Stayed 2 nights in Jan 2024
Response from Management Team on 20 Jan 2024
Randy,Thank you so much for the perfect rating we are so happy to hear that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management Team on 11 Jan 2024
Michael we really appreciate the perfect score and your time to leave us a review, we are glad everything was satisfactory. If you're ever in the area come and visit us again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management Team on 11 Jan 2024
Thank you so much for a perfect rating! We are thrilled you enjoyed your stay and hope to see you again.

10/10 Excellent

Zahid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Management Team on 11 Jan 2024
Zahid, thank you so much for taking the time to leave an excellent rating, We are so happy you enjoyed your stay and hope to see you soon!

10/10 Excellent

IVONNY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management Team on 2 Feb 2024
Ivonny,Thank you so much for a perfect score and taking your time to leave a review! We are thrilled to hear you enjoyed your stay and hope to see you again soon.