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Reviews of Holiday Inn Express & Suites Austin NW - Four Points, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Austin NW - Four Points, an IHG Hotel
8300 N Fm 620 Building I, Austin, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 505 out of 798 reviews" "
Rating 8 - Good. 203 out of 798 reviews" "
Rating 6 - Okay. 49 out of 798 reviews" "
Rating 4 - Poor. 24 out of 798 reviews" "
Rating 2 - Terrible. 17 out of 798 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

BAHRAM, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
good value
Stayed 1 night in Apr 2024

4/10 Poor

Victoria

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I loved that there were various food options around the property. Easy to walk to. However, the king sized bed in the suite was very uncomfortable. My back was hurting after the first night I stayed, and was only worse after the second night. The first night I asked the front desk for some extra pillows but was greeted by attitude and I was questioned why I needed more pillows. The staff member was eating and without cleaning his hands he grabbed the pillows and put them on the counter and walked away. It would have been nice to have them brought up to the room or at least handed to me with clean hands.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Henry L

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Easy checkin
Stayed 1 night in Apr 2024

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel stay. Fridge was a bit noisy in the room.
Stayed 1 night in Mar 2024

10/10 Excellent

KATRINA LOU

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place . Coming towards to the hotel just needs more lights, it's too dark.
Stayed 2 nights in Mar 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was limited in the food offered and the time that it was offered as well. Coffee was ok but the creamer containers not very clean. Disappointed. I have stayed at this location before and remembered it being better.
Stayed 1 night in Jan 2024

10/10 Excellent

Aliasghar

Stayed 2 nights in Jan 2024

10/10 Excellent

Mehmet

Stayed 1 night in Jan 2024

6/10 Okay

Lance

Stayed 1 night in Jan 2024

8/10 Good

TIEFENG

Stayed 1 night in Dec 2023

10/10 Excellent

Reynol

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Reynol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, good value, great location.
Stayed 2 nights in Dec 2023

8/10 Good

Dwayne

Stayed 2 nights in Dec 2023

10/10 Excellent

Lissette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Stephen

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
The room above us sounded like someone was running sprints all night and through the morning tell about 7:00 am. I told the front desk but they didn’t seem to care much. I’ve stayed here about 5 times over the past year and always in joyed our stay. I will stay there again but on the third floor next time.
Stayed 1 night in Dec 2023

4/10 Poor

Olivia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Hotel service
I was assigned Room 100 initially yet keys would not work . Maid service let us in but told us they had issues with the keys. I go upfront and front desk assigned another room on third floor. We came back later that night. Front desk clerk, Tyler, not calm after hearing complaint about noise in hotel. The noise was so loud I could hear when I walked into front area. There was three customers at desk. The first two had problems with their room key as well. Hotel system showed available yet once key given room actually had another's luggage in room. Tyler not calm & collected as said "This is crazy. I need to get my Manager as this is crazy!" I had to put $100 deposit for room when I paid before already. My deposit will take 5-7 days to return to my acct. I will NOT stay at this hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Marshall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite hotel in Austin Texas
Stayed 1 night in Nov 2023

8/10 Good

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Nov 2023

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not too shabby
Nothing spectacular. Everything you would expect from a Holiday Inn. Nice and clean rooms and common areas. Decent breakfast (sausage gravy was the best part). Overall a good stay for a one night business trip.
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Donny

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Nov 2023

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Hector

Disliked: Staff & service
Nothing really
Stayed 2 nights in Oct 2023

6/10 Okay

Donald

Stayed 4 nights in Oct 2023

10/10 Excellent

Ruiting

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023

8/10 Good

Danilo

Stayed 5 nights in Oct 2023

8/10 Good

Bhaskar

Liked: Cleanliness, staff & service, property conditions & facilities
Good place. Close by to eateries.
Stayed 1 night in Sep 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Austin trip
Very clean. Comfortable beds. Quiet area with excellent to amenities.
Stayed 1 night in Sep 2023

2/10 Terrible

Miranda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting place- DO NOT STAY HERE
I tried contacting hotels.com to get a refund on my stay, but this hotel refused. The room is nasty. The floor is stained. It smells like smoke and mold. There’s hair in the shower that I haven’t used. There was a drink spilled all over the elevator that we told the front desk clerk about last night and he said day shift would deal with it. Housekeeping had to ask permission from management to get us a towel for our SECOND night. It’s one of the worst hotels I’ve ever stayed at and if this is how Holiday Inn conducts business and treats it’s guests, I will never stay with them again and I will make sure no one I know ever does again either. This place is disgusting and I feel I should be refunded for a horrible, horrible stay that I have to suffer through one more night because I can’t afford to cancel and not be refunded.
Stayed 2 nights in Sep 2023

10/10 Excellent

Darin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
With our son in school across the street this is becoming our new home away from home. Always clean. Staff is always friendly and helpful.
Stayed 1 night in Aug 2023

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and good location
Stayed 4 nights in Sep 2023

4/10 Poor

Gabriela

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
It was a quick overnight trip but hotel was great. The breakfast was very nice too.
Stayed 1 night in Aug 2023

6/10 Okay

Mouna, austin

Stayed 1 night in Aug 2023

10/10 Excellent

David

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Excellent location for the access to the lake area and dining. Wonderful room size. Bigger than I expected. A decent free breakfast. The buffet needs some potatoes or grits, remember Texans like that.
Stayed 1 night in Aug 2023

10/10 Excellent

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great amenities
Stayed 8 nights in Jul 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great one night stay at this hotel for our weekend getaway. It was very clean and staff was very helpful and kind during our stay.
Stayed 1 night in Jul 2023

10/10 Excellent

exaul

Stayed 1 night in Jul 2023

10/10 Excellent

Faustino

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jul 2023

8/10 Good

Chris, denton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

beatrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything was great from check in and breakfast. Rooms where clean. One thing is the beds where super uncomfortable. You can feel the springs on them. The pull out couch was more comfortable than beds. You guys should really invest in pillow tops or exchange all beds. Worst sleep.
Stayed 3 nights in Jul 2023

10/10 Excellent

Mabelle

Stayed 1 night in Jul 2023

10/10 Excellent

Amie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean! I am very particular about my room.
Stayed 2 nights in Jul 2023

6/10 Okay

Valeria

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was good except for the fact that as soon as we walked into our room I had to kill 2 roaches that I found in the restroom other than that the hotel was nice and in a really good location
Stayed 2 nights in Jul 2023

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Larissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They have a whata burger right across that you can walk too. My favorite thing about the hotel

10/10 Excellent

Izamar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2023

10/10 Excellent

Brandi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
This was a very comfortable hotel. The room could not have been any cleaner. The breakfast was fabulous. The only complaint I have is the mildew smell in the hallway, but other than that it was fantastic.
Stayed 1 night in Jun 2023