Property amenity

Reviews of Courtyard by Marriott Austin Airport

3 out of 5
Courtyard by Marriott Austin Airport
7809 E Ben White Blvd, Austin, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 547 out of 1000 reviews" "
Rating 8 - Good. 277 out of 1000 reviews" "
Rating 6 - Okay. 93 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy fast shuttle.
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
John, it's wonderful to hear how much you appreciated the swift and efficient shuttle service at Courtyard Austin Airport. We certainly strive to provide convenient amenities for our guests like yourself. Thanks for choosing us and we look forward to your next stay.

10/10 Excellent

Gisell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Thank you for the wonderful rating, Gisell!It's fantastic you enjoyed your time at Courtyard Austin Airport so much! We look forward to hosting you again soon for another amazing experience!

2/10 Terrible

Tiffany

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
What a terrible experience! Not only was there no hot water, but the hotel also mistakenly charged me over $1000. A Hugh mess.
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Tiffany, it's disheartening to learn about your experience. We assure you that our guests' satisfaction is paramount, and any issues with utilities and unexpected charges are certainly not the norm. You can trust that we will thoroughly investigate these matters and take necessary actions to rectify the situation. We profoundly hope to have another opportunity to serve you better in the future.

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and conveniently locate 10 mins away from The concourse project.
Stayed 1 night in Mar 2024
Response from Customer Service on 21 Mar 2024
Brenda, it's wonderful to learn you found the Courtyard Austin Airport to be clean and in a location beneficial to your travels, just a short distance from the Concourse Project. We hope to serve you again on your next journey.

8/10 Good

Russell, NOBLESVILLE

Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Russell, thank you for choosing Courtyard Austin Airport for your stay. It's wonderful to see that your experience with us was a positive one. We hope to have the pleasure of your company again soon.

10/10 Excellent

John, Roper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Thanks for the outstanding rating, John!We're delighted your time at Courtyard Austin Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

rhonda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accomodating
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Mar 2024
Rhonda, it's delightful to hear about your positive experience at Courtyard Austin Airport. Your compliment about our accommodating team members is much appreciated. We look forward to serving you again on your next visit.

6/10 Okay

William

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Customer Service on 3 Mar 2024
We appreciate the feedback, William.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Dec 2023
Response from Customer Service on 26 Jan 2024
Thanks for the 4/5 rating, Tiffany!We're thrilled you enjoyed your time at Courtyard Austin Airport so much! We look forward to sharing an even better experience with you soon.

10/10 Excellent

Scott

Stayed 1 night in Jan 2024
Response from Customer Service on 9 Feb 2024
Thank you for the fantastic rating, Scott!It's outstanding you had such a wonderful experience at Courtyard Austin Airport. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Cari

Enjoyed everything about my stay; and will gladly return!
Stayed 1 night in Jan 2024
Response from Customer Service on 11 Jan 2024
Cari, it's delightful to hear that you thoroughly relished your stay at Courtyard Austin Airport. Our team is thrilled you'll be more than happy to come back. We eagerly anticipate your future visits!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was no hot water in our room. It was lukewarm at best. My wife toughed it out. I’ve only cold showered when absolutely necessary and no other options. I brought this to the attention of the front desk for future resolution.
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
John, it's regrettable to hear about the issue experienced with the water temperature during your stay. Our team has noted your feedback and is looking into this matter to avoid future occurrences. We appreciate your wife's understanding and sincerely thank you for bringing this to our team's attention. Despite this setback, we hope to have another opportunity to serve you better in the future.

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing stay
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Jan 2024
Ralph, it's delightful to know you had such an excellent experience at Courtyard Austin Airport. We strive to make each stay memorable, and we're glad to hear we succeeded with yours. We hope to welcome you back soon for another amazing stay.

10/10 Excellent

Kerry M

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Kerry, we're thrilled that your experience at Courtyard Austin Airport met your expectations. We appreciate your positive rating and can't wait to welcome you back on your next trip. Safe travels!

2/10 Terrible

Evan

Stayed 1 night in Jan 2024
Response from Customer Service on 25 Jan 2024
Evan, we noted your rating and it prompts us to consider areas where improvements can be made. Experience matters a great deal to us and your feedback is valuable in ensuring the standard of future stays. We're committed to enhancing our service and hope you're open to giving us another chance in the future.

8/10 Good

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make your early flight easy
We had to leave for the airport at 4 a.m., so we chose to go by shuttle rather than have our family inconvenienced. People at reception were friendly and helpful checking in and out. We had a great shuttle experience to the airport: driver was helpful with our bags and knowledgeable about a convenient drop off location for our airline.
Stayed 1 night in Dec 2023
Response from Customer Service on 8 Jan 2024
JoAnn, thank you for sharing your positive experience at Courtyard Austin Airport. It's wonderful to hear how our team members were able to assist during your stay, and that the shuttle service provided was convenient for your travels. We aim to provide knowledgeable and helpful service to all our guests and we're thrilled to know we met your expectations. We look forward to the opportunity to welcome you again.

2/10 Terrible

William

Response from Customer Service on 7 Feb 2024
William, while it's disappointing to see the rating, we genuinely appreciate your feedback as it aids us in continuously improving our services. We apologize for falling short this instance and look forward to having another chance to better serve you next time.

6/10 Okay

Roy

Liked: Cleanliness, property conditions & facilities
Good property but i was almost charges for breakfast though it was part of my reservation. Glad i was mindful of my room charges..
Stayed 2 nights in Dec 2023
Response from tin on 28 Dec 2023
Hi Roy,Thank you for staying with us and we appreciate your feedback, once again we sincerely apologize for the incorrect charges, this has been discussed with the team.We hope to see you again soon when your travel brings you back to the area.Happy Holidays!

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from tin on 26 Dec 2023
Seasons Greetings!Thank you for your feedback and we appreciate you staying with us, your feedback has been shared with the entire team. I hope to see you again soon when your travel brings you back to the area.Merry Christmas!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff, cleanliness of room
Stayed 1 night in Dec 2023
Response from tin on 11 Dec 2023
Hi Cathy!Thank you for staying with us and we appreciate your staff feedback, this has been shared with the entire team, and we hope to see you again in your next visit. Happy Holidays!

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean comfortable, everyone was friendly. The transportation to the airport made my travel very easy - and the driver was very friendly and helpful.
Stayed 1 night in Nov 2023
Response from tin on 29 Nov 2023
Seasons Greetings!On behalf of the entire hotel team, I want to thank you for sharing about your Courtyard experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.-Cristine

10/10 Excellent

Esteban

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was very pleasant. Great staff, very polite.
Stayed 2 nights in Nov 2023
Response from tin on 29 Nov 2023
Seasons Greetings!On behalf of the entire hotel team, I want to thank you for sharing about your Courtyard experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.-Cristine

8/10 Good

Emily

Stayed 1 night in Nov 2023
Response from tin on 26 Dec 2023
Seasons Greetings!Thank you for staying with us and we appreciate your feedback, we hope to see you again soon when your travels bring you back to the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from tin on 22 Nov 2023
Season's Greeting!Thank you for your feedback and we hope to see you again soon!COURTYARD AUSTIN AIRPORT

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greathotel! Very clean!!
We were so pleasantly surprised by the cleanliness and how nice the hotel was for the price we got our room for. We will come back here when we fly out of Austin!!!
Stayed 1 night in Nov 2023
Response from tin on 22 Nov 2023
Season's Greetings!Thank you for your staying with us and we appreciate your feedback. We hope to see you again soon when you're travels bring you back to the area. Cristine A. (Front Office Supervisor)COURTYARD AUSTIN AIRPORT

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attitude
No shuttle after midnight Didn’t know. Front desk this morning outstanding
Stayed 1 night in Nov 2023
Response from Cristine on 20 Nov 2023
Hi Joseph,Thank you for sharing about your stay with us, we appreciate your staff feedback. And for the hotel's complimentary shuttle we run from 4am and we end at 12 midnight.Once again thank you for staying with us and we hope to see you again soon

10/10 Excellent

Shalini

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the mall and to the airport
Stayed 4 nights in Oct 2023
Response from tin on 28 Oct 2023
Hi Shalini,Thank you for staying with us, we appreciate your feedback and we hope to see you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location to COTA
Very good location between COTA and downtown. Very friendly staff and clean rooms - will stay their again.
Stayed 3 nights in Oct 2023
Response from tin on 26 Oct 2023
Hi!Thank you for staying with is and we appreciate your feedback, we hope to see you again soon when your travel brings you back to the area.Cristine A. - Front Desk Supervisor(COURTYARD AUSTIN AIRPORT)

8/10 Good

Jason

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from tin on 26 Oct 2023
Hi Jason,Thank you for staying with us and we appreciate your feedback, we hope to see you again soon!Cristine A. - Front Desk Supervisor(COURTYARD AUSTIN AIRPORT)

8/10 Good

Tiffany

Stayed 1 night in Oct 2023
Response from tin on 26 Oct 2023
Hi Tiffany,Thank your for staying with us and we appreciate your feedback, we hope to see you again soon. -Cristine A. - Front Desk Supervisor(COURTYARD AUSTIN AIRPORT)

8/10 Good

Colin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The facility itself is very nice and the staff was very friendly and helpful. The rooms are quite nice and comfortable. I have to hit on the cleanliness a little. Most of it was perfect. But one of the beds in our room had some cracker bits and some type of sauce on the sheets. Easy as getting some new bedding but it was 2am after a long trip and long show so I just took that sheet off and went to sleep. Everything else was perfect and they really have a nice set up. I don’t even remember if I mentioned it to them in the morning. Was still pretty tired but my only complaint and I can see it being a big point for a lot of people
Stayed 1 night in Oct 2023
Response from tin on 26 Oct 2023
Hi Colin,Thank you for staying with us and we appreciate your feedback, I have shared your experience to our Housekeeping leadership to ensure the necessary guidelines are followed to prevent this event from occurring in the future.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very seamless stay. Not a lot of food options but the hotel bar had great burgers.
Stayed 1 night in Oct 2023
Response from tin on 20 Oct 2023
Hi Elizabeth,Thank you for staying with us and we appreciate your feedback. We hope to see you again soon when your travel brings you back to the area. COURTYARD AUSTIN AIRPORT-Cristine A. (Front Office Supervisor)-

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 5 nights in Sep 2023
Response from TIN on 4 Oct 2023
Hi Melissa,Thank you for staying with us and we appreciate your feedback, we hope to see you again soon.Cristine(COURTYARD AUSTIN AIRPORT)

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Sep 2023
Response from TIN on 4 Oct 2023
Hi Melissa,Thank you for staying with us and we appreciate your feedback, we hope to see you again soon.Cristine(COURTYARD AUSTIN AIRPORT)

10/10 Excellent

Amy

Stayed 1 night in Sep 2023
Response from tin on 26 Oct 2023
Hi Amy,Thank you for staying with us and we appreciate your feedback, we hope to see you again soon.

10/10 Excellent

Joyce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and comfortable room. Conveniently close to the airport.
Stayed 1 night in Sep 2023
Response from tin on 27 Sept 2023
Hi Joyce,Thank you for choosing to stay with us, we appreciate your feedback and we hope to see you again soon.Cristine(COURTYARD AUSTIN AIRPORT)

4/10 Poor

Luke

Stayed 1 night in Sep 2023
Response from tin on 20 Oct 2023
Hi Luke,Thank you for staying with us and we appreciate your feedback.

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ⭐️ ⭐️⭐️⭐️⭐️
Stayed 1 night in Sep 2023
Response from TIN on 22 Sept 2023
Hi Yesenia,Thank you for your staying with us and we appreciate your feedback, we hope to see you again soon!(Cristine)COURTYARD AUSTIN AIRPORT

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what I was looking for.
Stayed 1 night in Sep 2023
Response from tin on 21 Sept 2023
Hi Carrie,Thank you for staying with us, we appreciate your feedback and we hope to see you again soon.COURTYARD AUSTIN AIRPORT

2/10 Terrible

Christine

Stayed 3 nights in Sep 2023
Response from tin on 8 Oct 2023
Hi Christine,Thank you for staying with us and we appreciate your feedback.COURTYARD AUSTIN AIRPORT

6/10 Okay

Sanjiv

Travelled with family
Disliked: Amenities, property conditions & facilities
property needs updating
Stayed 1 night in Sep 2023
Response from tin on 10 Sept 2023
Hi Sanjiv,Thank you for choosing our property and and we appreciate your feedback, this has been shared with the leadership team.COURTYARD AUSTIN AIRPORT

10/10 Excellent

Candi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room, matress 👎
Check-in and check-out was so easy. Room was clean and spacious. The matress was uncomfortable to me, my husband and my daughter.
Stayed 1 night in Sep 2023
Response from tin on 7 Sept 2023
Hi Candi,Thank you for taking the time to share your feedback, we sincerely apologize for the mattress, this has been shared with the Housekeeping leaders, once again we appreciate your feedback and we hope to see you again soonCOURTYARD AUSTIN AIRPORT

10/10 Excellent

Leticia

Stayed 1 night in Sep 2023
Response from tin on 27 Sept 2023
Hi Leticia,Thank you for choosing to stay with us, we appreciate your feedback and we hope to see you again soon. Cristine(COURTYARD AUSTIN AIRPORT)

2/10 Terrible

Lee

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got moved last minute to another hotel without enough bed space and had people sleeping on floor
Stayed 1 night in Sep 2023
Response from tin on 5 Sept 2023
Hi Mr. LeeWe appreciate your feedback, once again we sincerely apologize for the inconvenience as we went oversold by our system during your stay. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this event from occurring in the future.COURTYARD AUSTIN AIRPORT

4/10 Poor

Luis

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from tin on 5 Sept 2023
Hi Luis,Thank you for staying with us and we appreciate your feedback.COURTYARD AUSTIN AIRPORT

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to places to eat and airport. Clean, quiet and food on site.
Stayed 1 night in Aug 2023
Response from tin on 5 Sept 2023
Hi Denise,Thank you for staying with us and we appreciate your feedback. We hope to see you again soon! COURTYARD AUSTIN AIRPORT

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good. The floor of our room was soaked with water about 4 ft out from AC. I called the front desk and they moved us immediately.
Stayed 1 night in Aug 2023
Response from TIN on 25 Aug 2023
Hi Linda,Thank you for staying with us and we appreciate your feedback, once again I sincerely apologize for the inconvenience. COURTYARD AUSTIN AIRPORT

4/10 Poor

Hunter

Travelled with family
Disliked: Staff & service
The stay was fine. But it would have been nice if the shuttle would have actually picked us up. We wait for almost an hour(in the shuttle service hours, I checked after arriving) in the heat, and they never showed. We had to take an Uber instead because I was tired of sweating and the hotel also would not answer their phone. That is ridiculous
Response from tin on 25 Aug 2023
Hi Hunter,Thank you for staying with us and we appreciate your feedback, I have shared your experience with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.Once again we apologize for the inconvenience and we hope to see you again. Cristine ACOURTYARD AUSTIN AIRPORT

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Great value in the Austin area.
Well located and well equipped. I was especially impressed with the fitness room with the selection and condition o equipment. The rooms were also well equipped and beds were comfortable. The airport shuttle is on a on demand basis only. My only issue was the that the phones were down and I had no way to communicate with the hotel. Fortunately a Shuttle from a local hotel knew the situation and brought me.
Stayed 1 night in Aug 2023
Response from tin on 25 Aug 2023
Hi Thomas,Thank you for staying with us and we appreciate your feedback. COURTYARD AUSTIN AIRPORT

10/10 Excellent

jessica, Austin

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from tin on 19 Aug 2023
Hi Jessica,Thank you for staying with us and we appreciate your feedback. We hope to see you again soon.COURTYARD AUSTIN AIRPORT