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Staff was friendly and very understanding given that a bunch of teenage boys were staying for a soccer tournament and could be a little loud. Hotel bartender was excellent as well.
We are saddened to hear that your stay was not enjoyable. Are you able to provide specifics for your review so that we may address these issues? Thank you.
6/10 Okay
Pawel
Business traveller, Travelled with partner
7 May 2024
That’s was no power in hotel for few hours, no elevator,no lights in rooms, small pool, close to highway too noisy,
Paul from Chicago
Property is in a nice area and close to a variety of desirable places to eat/shop.
The check-in process was delayed due to one front desk associate helping another front desk associate sort out an issue with a patron.
The lobby was loud and crowded due to (Assumably) some sort of work convention?
The room is nice but dirty and some of the furniture in the room had stains on it.
The bartender was good, pleasant and probably the highlight of the stay thus far.
Jonathan
Stayed 1 night in Apr 2024
Response from Hotel Mgmt on 2 May 2024
We appreciate the feedback that you have provided. Thank you for choosing to stay with us.
The hotel is distant from Austin. Limited dining options. Had to request an iron and board as the rooms aren't equipped with one. You can hear people above you walking.
When I arrive with his property, I was told that they canceled my reservation. I never received anything and they said that they sent a cancellation to Expedia but I never received any sort of email or call from Expedia. I am very upset about this
Ashley
Stayed 1 night in Apr 2024
Response from Hotel Mgmt on 17 Apr 2024
We appreciate you sharing your opinion. A response has been sent to your personal email.
The breakfast was included in my reservation, but I did the check-in they only give me a 12 dollars voucher por the two of us. Overall the hotel is nice and clean.
Oscar
Stayed 1 night in Apr 2024
Response from Hotel Mgmt on 13 Apr 2024
Thank you for your review. We apologize for any confusion on the breakfast vouchers. This is the standard set by Expedia. We would be pleased to have you a guest in the future.
Love the environment and staff is friendly, definitely will book again when i come back into town
Ratrun
Stayed 1 night in Feb 2024
Response from Hotel Mgmt on 27 Mar 2024
Thank you for your review. We are pleased to learn that your stay was enjoyable.
2/10 Terrible
Deepak
23 Mar 2024
Disliked: Staff & service
Deepak
Response from Hotel Mgmt on 25 Mar 2024
We are sorry to learn that your stay with us was not pleasant. Unfortunately there are no notes provided for the rating. Thank you for choosing to stay with us.
The hotel is absolutely beautiful! Quiet area that manages to be both convenient to the freeway but also quiet and peaceful. Loved it! The decor is super cute.
The hotel was clean and modern. All staff that we encountered were friendly and welcoming. Would definitely stay again!!
Candace
Stayed 1 night in Mar 2024
Response from Hotel Mgmt on 14 Mar 2024
Thank you for taking the time to review your recent stay at our property. We are very pleased to know that your stay was enjoyable and we look forward to seeing you the next time you are in the area. Have a wonderful day!
Very friendly staff, great workout area and very clean!
Hugo
Stayed 1 night in Mar 2024
Response from Hotel Mgmt on 11 Mar 2024
Thank you for your recent review. We are pleased to learn that you enjoyed your time with us. Whenever you are in the area again, we hope that you choose to stay at the Aloft Austin Round Rock again. Have a terrific day!
Very nice, clean, modern hotel! I can’t believe I’ve never stayed here before!
NORA
Stayed 1 night in Mar 2024
Response from Hotel Mgmt on 11 Mar 2024
Thank you for your recent review. We are pleased to learn that you enjoyed your time with us. Whenever you are in the area again, we hope that you choose to stay at the Aloft Austin Round Rock again. Have a terrific day!
10/10 Excellent
Ral, Sitka
11 Mar 2024
Clean and comfortable. Could hear lots of noise from hallway and above me. But later it got quiet. Aiden at front desk was very helpful.
Ral
Stayed 1 night in Mar 2024
Response from Hotel Mgmt on 12 Mar 2024
Thank you for your review. We are pleased to learn that you enjoyed your time with us. It our hope that you choose our property on your next visit to the area. Have a wonderful day.
Thank you for your review. We are pleased to learn that you enjoyed your time with us. It our hope that you choose our property on your next visit to the area. Have a wonderful day.