Bar (on property)

Reviews of Victoria Palace Hotel

3 out of 5
Victoria Palace Hotel
Vatutina St. 17, Atyrau

Reviews

6.0
Rating 10 - Excellent. 0 out of 1 reviews" "
Rating 8 - Good. 0 out of 1 reviews" "
Rating 6 - Okay. 1 out of 1 reviews" "
Rating 4 - Poor. 0 out of 1 reviews" "
Rating 2 - Terrible. 0 out of 1 reviews" "

8.0/10

Cleanliness

6.0/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Cornerplotter, Shaftesbury, Dorset, UK

Liked: Cleanliness, property conditions & facilities
Quiet location, comfy beds.
The reception staff did not appear to be aware of our booking via this web site. Showing the booking confirmation rectified this (fortunately there was a room available!). We were in town to visit friends, so didn't eat at the hotel, and cannot comment on the food. The staff were friendly, though the level of English was basic (even more so than our Russian!). The room was neat, clean & tidy, with effective air-con and a TV showing 2 English-language channels. The hotel is in a quiet residential location, between a main road and the river. On the Tuesday morning (about 2am), a coach arrived to take oil workers to the airport. The coach remaind on tick-over below our window for about 30 minutes, and those joining it showed no sympathy for those of us trying to sleep! Overall: Good value for money, good location, comfortable. Disabled visitors should note that wheelchair access us via 2 channels cut into a VERY steep flight of steps...
Response from Izdibayeva on 6 Sept 2014
Thank you for choosing our hotel! Sincerely apologies for the inconveniences caused excess noise associated with unauthorized persons. We will take it to our practice! We hope to see you again in our hotel! Successful days you!