4/10 Poor
Mary M.
25 Mar 2025
Liked: Cleanliness, check-in
Disliked: Communication, listing accuracy
Did not meet expectations
Although the apartment was overall clean and livable, there were many issues that greatly frustrated us and I cannot recommend the place to other travelers. Communications and service from the host were very disappointing. On our first night, we texted and used VRBO messaging to communicate that the WiFi didn't work, the building door key fob didn't work, and the pre-arranged extra sheets were not supplied. The host only replied to messages once per day and despite promises never resolved any of those issues during our 3 night stay. Also, the kitchen had no cutting board, only 1 pot, and some dishes were dirty. One side of the kitchen sink did not drain. Only 2 out of 5 stove burners worked. It was also a surprise and inconvenient that we had to pay in Canadian . When the host made a mistake by adding an additional night to the reservation, they insisted that I be the one to contact VRBO to resolve it (which I did).
Mary M.
Stayed 4 nights in Mar 2025