Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers

Reviews of Grand Hyatt Athens

5 out of 5
Grand Hyatt Athens
115, Syngrou Avenue, Athens, Attica

Reviews

8.4

Very good

Rating 10 - Excellent. 59 out of 101 reviews" "
Rating 8 - Good. 20 out of 101 reviews" "
Rating 6 - Okay. 12 out of 101 reviews" "
Rating 4 - Poor. 3 out of 101 reviews" "
Rating 2 - Terrible. 7 out of 101 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was fantastic. But, it's a solid 30 minute walk to anywhere you want to be. If you prefer walking over driving, I'd get something closer to the attractions.
Stayed 2 nights in May 2024

6/10 Okay

Leila, Irvine

Disliked: Amenities
Old Furnitire and room was so tiny
Stayed 3 nights in May 2024

10/10 Excellent

Shelia

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff did a wonderful job taking care of me after my Flight was canceled and rerouted. The airlines sent my bag to a destination I didn’t go so I had no toiletries when I arrived neither did I have a change of clothes. They gave me a toiletries to help! I loved my room too for the short time I was there! Beautiful place.
Stayed 1 night in May 2024
Response from Evelina Nikolarakou, Guest Service Manager on 22 May 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.Knowing that we have met your expectations in these crucial aspects of your experience is a testament to our commitment to excellence. Your kind words about the courtesy and service provided by our staff are deeply appreciated. We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!! We loved it
Stayed 2 nights in May 2024
Response from Evelina Nikolarakou on 21 May 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber.We are thrilled to hear that you had an excellent experience with us and that you found our hotel to offer everything you could ask for as a guest. We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice staff was great! You have to take a taxi to acropolis area but was only 10 euros. Not a lot to do in the area around the hotel. They have a great spa and the roof top pool and restaurant are excellent the views of the acropolis at night were stunning.
Stayed 4 nights in May 2024
Response from Evelina Nikolarakou on 21 May 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber.We'll be sure to share your praise with our team and ensure they know the impact they've made on your stay.Should your travels bring you back to our area, we would be honored to welcome you once again and provide you with another outstanding stay.Warmest regards,Evelina NikolarakouGuest Service Manager

2/10 Terrible

miguel

Disliked: Cleanliness, staff & service
Bad services wrong room
Stayed 3 nights in May 2024

10/10 Excellent

Ira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Evelina Nikolarakou on 21 May 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber. We are thrilled to hear that you had an excellent experience with us and that you found our hotel to offer everything you could ask for as a guest. We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

8/10 Good

Magali, HACIENDA HEIGHTS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Restaurant food is not good.
Stayed 3 nights in May 2024
Response from Evelina Nikolarakou, Guest Service Manager on 9 May 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!We would like to extend our sincere gratitude for sharing your recent experience with us.We are delighted to know that you enjoyed the time spent with us, however, we truly regret to hear that we did not meet your expectations with regards to the food in our restaurant.Please rest assured that we take your feedback seriously and will strive to address any issues raised to enhance the quality of our services for all our guests.We really hope that we will have the pleasure of welcoming you back again in the nearest future.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice though the area surrounding it looks very dirty.
Stayed 1 night in May 2024
Response from Evelina Nikolarakou, Guest Service Manager on 7 May 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber.It was our pleasure to have you as our guest, and we look forward to welcoming you back to Grand Hyatt Athens for another exceptional stay in the future.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Evelina Nikolarakou, Guest Service Manager on 9 May 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. We are thrilled that you’ve enjoyed your stay, and that we could live up to your expectations in all areas. Should your travels bring you back to our area, we would be honored to welcome you once again and provide you with another outstanding stay.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Athens for my birthday, this hotel is lovely, the staff, breakfast and the rooms were immaculate. Will be returning in the future. Many thanks
Stayed 4 nights in Apr 2024
Response from Evelina Nikolarakou on 6 May 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. We are truly delighted to learn that your experience was nothing short of exceptional. Regarding the purpose of your stay, we are very happy you chose to celebrate such special occasion with us.It is truly gratifying to know that every aspect of your stay, from the hotel's facilities to the rooms, the breakfast and the service provided by our staff met your expectations to perfection. We strive to create memorable experiences for all our guests, and your positive feedback serves as motivation for our team to continue delivering exceptional hospitality. Should your travels bring you back to our area, we would be honored to welcome you once again and provide you with another outstanding stay.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 Excellent

Gabay

Stayed 1 night in Apr 2024
Response from Evelina Nikolarakou on 6 May 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber.Delivering a superb experience to our guests is our utmost priority, and your feedback serves as a rewarding validation of our commitment to excellence. We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very comfortable and clean. There is a stop for the Hop on hop off your bus right outside the door which was great. Not many dining options around but there were a couple of good restaurants. Overall great experience.
Stayed 2 nights in Apr 2024
Response from Evelina Nikolarakou on 6 May 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. We are truly delighted to learn that your experience was nothing short of exceptional. It brings us immense pleasure to learn that your recent stay with us was met with such satisfaction.Your positive feedback serves as motivation for our team to continue delivering exceptional hospitality. Should your travels bring you back to our area, we would be honored to welcome you once again and provide you with another outstanding stay.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 Excellent

Jianrong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Evelina Nikolarakou, Guest Service Manager on 2 May 2024
Dear Esteemed Guest,Greetings from sunny Greece!We would like to thank you for taking the time to share your delightful feedback following your recent stay with us. It brings us immense pleasure to learn that your recent stay with us was met with such satisfaction. Delivering a superb experience to our guests is our utmost priority, and your feedback serves as a rewarding validation of our commitment to excellence.We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 Excellent

MURAD

Stayed 2 nights in Apr 2024
Response from Evelina Nikolarakou on 21 May 2024
Dear esteemed guest,Greetings from Grand Hyatt Athens!Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It brings us immense joy to hear that your experience exceeded expectations and that you found our hotel to be of the highest caliber.We are thrilled to hear that you had an excellent experience with us and that you found our hotel to offer everything you could ask for as a guest. We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

2/10 Terrible

Brittany

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our first night stay was okay. The staff was friendly and our room was nice. We returned a week later to stay another two nights and we had paid for the same room as our first original stay. We did not receive the same room tho. My husband and I are both 6 feet tall so a king size bed is pretty much a necessity for us to get any sleep. Well upon our second stay they put us in a small double bed in a small room (we paid for a king size). We r brought this up to the staff and they basically said they couldn’t do anything and they were very booked up. They said try again tomorrow and they’d put us in the appropriate room after other guests checked out. We came after check out time and they said they still didn’t have anything available and they would call our room in 3 hours when they had time to get rooms cleaned. Never heard from them again until checkout the next morning when I told them again I was unhappy. They didn’t offer to refund some of our payment or anything. Staff was not helpful at all or kind. I would not recommend staying at this hotel.
Stayed 1 night in Apr 2024
Response from Evelina Nikolarakou, Guest Service Manager on 2 May 2024
Dear valuable guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. First and foremost, please accept our sincere apologies for any inconvenience or dissatisfaction you may have experienced during your stay. It is our utmost priority to ensure that each guest enjoys a pleasant and memorable experience with us, and we are so sorry that we fell short to meet your expectations in certain areas.Should you wish to discuss your experience further with us, please do not hesitate to contact us. We would be more than glad to have your insights on this matter, as we would like to clarify the situation and assure you that corrective measures are underway. Once again, we sincerely apologise for any inconvenience you experienced during your stay. We value your comments and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warmest regards,Evelina NikolarakouGuest Service Manager

2/10 Terrible

Brittany

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Our first night stay was okay. The staff was friendly and our room was nice. We returned a week later to stay another two nights and we had paid for the same room as our first original stay. We did not receive the same room tho. My husband and I are both 6 feet tall so a king size bed is pretty much a necessity for us to get any sleep. Well upon our second stay they put us in a small double bed in a small room (we paid for a king size). We r brought this up to the staff and they basically said they couldn’t do anything and they were very booked up. They said try again tomorrow and they’d put us in the appropriate room after other guests checked out. We came after check out time and they said they still didn’t have anything available and they would call our room in 3 hours when they had time to get rooms cleaned. Never heard from them again until checkout the next morning when I told them again I was unhappy. They didn’t offer to refund some of our payment or anything. Staff was not helpful at all or kind. I would not recommend staying at this hotel.
Stayed 2 nights in Apr 2024
Response from Evelina Nikolarakou, Guest Service Manager on 2 May 2024
Dear valuable guest,Greetings from Grand Hyatt Athens!Allow us to thank you for choosing Grand Hyatt Athens and for taking the time to share your rating and feedback. First and foremost, please accept our sincere apologies for any inconvenience or dissatisfaction you may have experienced during your stay. It is our utmost priority to ensure that each guest enjoys a pleasant and memorable experience with us, and we are so sorry that we fell short to meet your expectations in certain areas.Should you wish to discuss your experience further with us, please do not hesitate to contact us. We would be more than glad to have your insights on this matter, as we would like to clarify the situation and assure you that corrective measures are underway. Once again, we sincerely apologise for any inconvenience you experienced during your stay. We value your comments and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 Excellent

GUS, PARKLAND

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is excellent! The rooms are great! The service amazing
Stayed 6 nights in Apr 2024
Response from Evelina Nikolarakou, Guest Service Manager on 30 Apr 2024
Dear Mr. Armenakis,Greetings from Grand Hyatt Athens,Thank you for choosing our property as well as for taking the time to share this amazing rating and your kind feedback.It is truly gratifying to know that every aspect of your stay, from the facilities, to the rooms and the service met your expectations to perfection. We'll be sure to share your praise with our team and ensure they know the impact they've made on your stay.We eagerly anticipate the opportunity to welcome you back to Grand Hyatt Athens for another memorable stay with us. Your continued patronage would be a true pleasure for us.Warmest regards,Evelina NikolarakouGuest Service Manager

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Stunning view of the Parthenon.
Stayed 1 night in Apr 2024
Response from Evelina Nikolarakou, Guest Service Manager on 26 Apr 2024
Dear valuable guest,Thank you for your glowing review! We are thrilled you enjoyed the majestic Acropolis view.The kind words about our scenery truly make our day.I will be sure to share your praise with our team.We'd love to welcome you back in the near future to create more unforgettable moments!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect option. Great brea
Stayed 1 night in Apr 2024
Response from Evelina Nikolarakou, Guest Service Manager on 26 Apr 2024
Dear valuable guest,Thank you for sharing your fantastic experience! We're delighted that our hotel met your expectations. We can't wait to welcome you back to create more wonderful memories together!

8/10 Good

Jessica

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The room was good until i looked under the bed , there was a thick film of dirt under there . I happed to look my second to last day so i didn’t complain , just packed up my stuff and got ready to leave . Other than that it was a good stay the shower was a little tricky.
Stayed 3 nights in Mar 2024
Response from Grand Hyatt Athens on 21 Apr 2024
Dear Guest,Thank you for sharing your experience. We take all feedback seriously and are looking into the concerns you've raised. Our goal is to ensure every guest has a seamless stay. We appreciate your patience as we address this matter internally.Warmest regards,Nancy MakriGuest relations Manager

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Grand Hyatt Athens on 21 Apr 2024
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Warm regards,Nancy Makri Guest relations Manager

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Grand Hyatt Athens on 21 Apr 2024
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Warm regards,Nancy Makri Guest relations Manager

8/10 Good

Choudhry Yasir, Coulsdon

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very good hotel, very good breakfast with amazing views, great facilities specially swimming pool and spa facitilities were really good for the kids
Stayed 3 nights in Apr 2024
Response from Grand Hyatt Athens on 21 Apr 2024
Dear Guest, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Warmest regards, Nancy MakriGuest Relations Manager

6/10 Okay

Hannah

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was super nice, breakfast was great with beautiful views from rooftop breakfast room. Only concern was very small bathroom/shower door not able to block water splashing at all, bedroom would be wet even you are super careful
Response from Grand Hyatt Athens on 21 Apr 2024
Dear Guest, Thank you for bringing this to our attention. We're actively investigating your concerns to improve our services. Your feedback helps us identify areas for enhancement. If you'd like to discuss this further, please reach out so we can address any specific issues.Warmest regards, Nancy MakriGuest Relations Manager

10/10 Excellent

Damian Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Grand Hyatt Athens on 2 Apr 2024
Dear Mr. Nicolas, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri, Guest Relations Manager

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff.
Stayed 6 nights in Jan 2024
Response from Grand Hyatt Athens on 31 Mar 2024
Dear Guest,Thank you for your feedback! Looking forward to welcoming you back for a more enjoyable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 Excellent

Justin Wallace

Stayed 5 nights in Mar 2024
Response from Grand Hyatt Athens on 21 Apr 2024
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Warm regards,Nancy Makri Guest relations Manager

6/10 Okay

Yihang

Stayed 1 night in Mar 2024
Response from Grand Hyatt Athens on 31 Mar 2024
Dear Guest,Thank you for your feedback! Looking forward to welcoming you back for a more enjoyable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 Excellent

jahanara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 2 nights in Mar 2024
Response from Grand Hyatt Athens on 25 Mar 2024
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay.Looking forward to welcoming you back for another memorable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 Excellent

vasilios

Liked: Staff & service, amenities, property conditions & facilities
Great staff
Stayed 8 nights in Mar 2024
Response from Grand Hyatt Athens on 18 Mar 2024
Dear Guest, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Kind regards, Nancy Makri

2/10 Terrible

QIUPING

Stayed 3 nights in Dec 2023
Response from Grand Hyatt Athens on 19 Mar 2024
Dear Guest,We value your feedback immensely as it helps us identify areas for improvement. Your comments have been shared with our management team for further review and action.We would like to extend a personal invitation for you to contact us directly to discuss your concerns in more detail. Your satisfaction is our top priority, and we are committed to addressing any issues you may have experienced during your stay.Please feel free to reach out to us at and we will be more than happy to assist you in any way we can.Warm regards,Nancy MakriGuest Relations Manager

10/10 Excellent

Maria Pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand hyatt is clean, spacious, has plenty of amenities, friendly staff. Nice location , nice and calm. Near city center.
Stayed 5 nights in Mar 2024
Response from Grand Hyatt Athens on 16 Mar 2024
Dear Mrs. Pilar,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager

10/10 Excellent

vasilios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff
Stayed 1 night in Mar 2024
Response from Grand Hyatt Athens on 16 Mar 2024
Dear Mr. Vasileios,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager

10/10 Excellent

vasilios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great
Stayed 8 nights in Feb 2024
Response from Grand Hyatt Athens on 16 Mar 2024
Dear Mr. Vasileios,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager

4/10 Poor

David, Roseville

Business traveller, Travelled with group
Very regrettable experience to stay at this hotel. Don't book
Stayed 3 nights in Mar 2024
Response from Grand Hyatt Athens on 31 Mar 2024
Dear Guest,We apologize for any inconvenience caused. Please feel free to contact us directly to address this matter.Kind regards,Nancy Makri Guest Relations Manager

8/10 Good

Denys

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Didn’t have a good view.Room was clean,but bathroom fan wasn’t working well. Could sense the smell of humidity.Signs of aging hotel are significant in the room.
Stayed 3 nights in Mar 2024
Response from Grand Hyatt on 12 Mar 2024
Dear Guest Denys, hank you for bringing this to our attention. We're actively investigating your concerns to improve our services. Your feedback helps us identify areas for enhancement. If you'd like to discuss this further, please reach out so we can address any specific issues.Warmest regards, Nancy Makri, Guest Relations Manager

10/10 Excellent

vasilios

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice ataff
Stayed 14 nights in Feb 2024
Response from Grand Hyatt on 12 Mar 2024
Dear Guest Vasilios, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manage

8/10 Good

Virgil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just fine for what I was doing in Athens.
Stayed 6 nights in Feb 2024
Response from Grand Hyatt Athens on 9 Mar 2024
Dear Guest, Thank you for sharing your experience! We're delighted that our hotel met your expectations. We can't wait to welcome you back to create more wonderful memories together!Warmest regards, Nancy MakriGuest Relations Manager

10/10 Excellent

judith

Stayed 2 nights in Mar 2024
Response from Grand Hyatt Athens on 25 Mar 2024
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay.Looking forward to welcoming you back for another memorable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Grand Hyatt Athens on 25 Mar 2024
Dear Guest,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay.Looking forward to welcoming you back for another memorable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was highly pleased with this location. There are many dining options with walking distance. The staff is very hospitable.
Stayed 5 nights in Feb 2024
Response from Grand Hyatt Athens on 21 Feb 2024
Dear Guest Brian, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager

10/10 Excellent

Rani

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Grand Hyatt Athens on 18 Feb 2024
Dear Guest Rani, Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience! Warmest regards, Nancy Makri Guest Relations Manager

4/10 Poor

Po Hui

Disliked: Property conditions & facilities, room comfort
Good service, bad experience
The staff was friendly but the hotel/room itself was disappointing, First we were given a room at the very very end of the hotel in a roundabout, literally over 5 minute walk after getting off the elevators, and the hotel is clearly not full based on empty rooms we saw and can still book during our stay. Also the hotel gave us signs to say they would charge for extra bottles of water after the first day, same with coffee pods. The night before we check out, bathroom smelled like backed up sewage. Also the gym yoga mats are disintegrating into little pieces of plastic all over the gym. Water is rarely available in the gym.
Stayed 2 nights in Feb 2024
Response from Grand Hyatt Athens on 6 Feb 2024
Dear Po Hui,We are truly sorry your stay fell short of expectations. Your feedback is invaluable in our quest for improvement. We are actively addressing the concerns raised to ensure a better experience for future guests. We would love the chance to welcome you back and showcase the enhancements made.Warmest regards,Nancy makriGuest Relations Manager

10/10 Excellent

Guguli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet
Stayed 6 nights in Jan 2024
Response from Grand Hyatt Athens on 6 Feb 2024
Dear Guguli, Thank you for your delightful feedback! We are thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Warmest regards,Nancy MakriGuest Relations Manager

10/10 Excellent

kristel

Stayed 1 night in Jan 2024
Response from Grand Hyatt Athens on 20 Mar 2024
Dear Kristel,Thank you for your delightful feedback! We're thrilled to have contributed to your wonderful stay. Looking forward to welcoming you back for another memorable experience!Kind regards,Nancy MakriGuest Relations Manager

10/10 Excellent

Despoina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Grand Hyatt Athens on 28 Jan 2024
Esteemed Guest, Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens. We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care. Warmest regards, Nancy Makri Guest Relations Manager

10/10 Excellent

HAGOP, Centre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Grand Hyatt Athens on 14 Jan 2024
Esteemed Guest, Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands. We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care. Nancy Makri Guest Relations Manager

10/10 Excellent

HAGOP, Centre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Grand Hyatt Athens on 12 Jan 2024
Esteemed Guest, Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens. We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care. Warmest regards, Nancy Makri Guest Relations Manager

10/10 Excellent

ANYELINA

Liked: Staff & service, property conditions & facilities
Response from Grand Hyatt Athens on 10 Jan 2024
Esteemed Guest, Thank you very much for the valuable review regarding your recent stay at the Grand Hyatt Athens. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands. We look forward to an opportunity to greet and treat you in the future and to convey a feeling of care. Warmest regards, Guest Relations team