Title: Hotel Carrizal Spa Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Carrizal Spa Family-friendly hotel with 2 restaurants and 8 outdoor pools ![Hot springs](https://images.trvl-media.com/lodging/3000000/2400000/2393100/2393094/dc353cac.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/3000000/2400000/2393100/2393094/c92433fa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Chapel](https://images.trvl-media.com/lodging/3000000/2400000/2393100/2393094/8992daba.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/3000000/2400000/2393100/2393094/c4772394.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Children’s play area – outdoor](https://images.trvl-media.com/lodging/3000000/2400000/2393100/2393094/23a7ead8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Carrizal Spa balances adventure and relaxation in a regional park. Unwind on the rooftop terrace or rejuvenate with massages and hydrotherapy at the spa. Enjoy two restaurants after days of hiking, mountain biking, or ziplining through the forest. 7.4 Good ## Popular amenities - Spa - Breakfast available - Bar - Pool - Housekeeping - Parking included £56 includes taxes & fees 28 Nov - 29 Nov ## Room options ### Check availability for these dates Tonight [Nov 27 - Nov 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=2393094&PinnedHotelID=2393094&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=2393094&PinnedHotelID=2393094&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 28 - Nov 29](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=2393094&PinnedHotelID=2393094&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=2393094&PinnedHotelID=2393094&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=2393094&PinnedHotelID=2393094&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=2393094&PinnedHotelID=2393094&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=2393094&PinnedHotelID=2393094&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=2393094&PinnedHotelID=2393094&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Room | Blackout curtains, bed sheets](https://images.trvl-media.com/lodging/3000000/2400000/2393100/2393094/4bdd90db.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Blackout curtains Private bathroom Wardrobe Daily housekeeping High chair - Sleeps 4 - 2 Double Beds ![Campestre | Blackout curtains, bed sheets](https://images.trvl-media.com/lodging/3000000/2400000/2393100/2393094/9b9bd044.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Campestre ### Highlights Air conditioning Free cots/infant beds Ceiling fan Blackout curtains Private bathroom Wardrobe Daily housekeeping High chair - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FApazapan-Hotels-Hotel-Carrizal-Spa.h2393094.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FApazapan-Hotels-Hotel-Carrizal-Spa.h2393094.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.32194%2C-96.63068&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=BbXgd9CD-AhZf4PcxVosYcofuk4=) Domicilio Conocido S/N, Congregacion Aguacaliente, Apazapan, VER, 91647 #### What's nearby - Plaza Las Animas Mall - 45 min drive - 30.1 miles - Plaza Las Americas Mall - 45 min drive - 29.7 miles - Xalapa Cathedral - 50 min drive - 33.3 miles - Los Tecajetes Park - 52 min drive - 33.8 miles - Chachalacas Beach - 62 min drive - 30.7 miles #### Getting around - Xalapa, Veracruz (JAL-El Lencero) - 43 min drive #### Restaurants - ‪Antojitos "Carolina - ‬16 min drive - ‪La Birrieria Palo Gacho - ‬13 min drive - ‪Antojitos Vallarta - ‬17 min drive - ‪Restaurante Campestre “Las palmas” - ‬10 min drive - ‪Plan del Rio (Cocos Frios) - ‬14 min drive ## About this property ### Hotel Carrizal Spa Family-friendly hotel in a regional park Take advantage of a rooftop terrace, a garden and a playground at Hotel Carrizal Spa. Treat yourself to a massage or hydrotherapy at Carrizal, the on-site spa. Enjoy a meal at the two on-site restaurants. Enjoy on-site activities, such as rafting, ziplining and hiking/biking. In addition to an outdoor entertainment area and a bar, guests can connect to WiFi in public areas (surcharge). Other perks include: - 8 outdoor pools - Free self-parking - Full breakfast (surcharge), hot springs on-site and a round-trip airport shuttle (surcharge) - Tour/ticket information, barbecues and luggage storage Other conveniences in all rooms include: - Bathrooms with showers and soap - Wardrobes/cupboards, highchairs and daily housekeeping ## Similar properties ![2 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/3000000/2360000/2358200/2358135/4d445ff5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Picocanoa Rodavento Jalcomulco - Pool - Spa - Pet-friendly - Parking included 9.2 Wonderful 114 reviews £152 includes taxes & fees 24 Dec - 25 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=2358135&PinnedHotelID=2358135&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor banquet area](https://images.trvl-media.com/lodging/25000000/24010000/24002700/24002615/d8e4e88d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Puente Nacional & Spa Puente Nacional - Spa - Pet-friendly - Kids pool - Parking included 9.0 Wonderful 47 reviews £65 includes taxes & fees 4 Dec - 5 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=24002615&PinnedHotelID=24002615&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby lounge](https://images.trvl-media.com/lodging/9000000/8990000/8983900/8983831/b62d7067.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Cotlamani Jalcomulco - Pool - Pet-friendly - Parking included - Free WiFi 7.4 Good 20 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=8983831&PinnedHotelID=8983831&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/61000000/60920000/60910200/60910131/7b10df86.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Picocanoa Rodavento Jalcomulco - Pool - Parking included - Restaurant - Gym [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=60910131&PinnedHotelID=60910131&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor dining](https://images.trvl-media.com/lodging/97000000/96430000/96423600/96423551/3718baf4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Es un espacio pensado en tu comodidad, para unas vacaciones inolvidables. Villa Emiliano Zapata - Pool - Hot tub - Pet-friendly - Air conditioning 6.0 1 review £62 includes taxes & fees 28 Nov - 29 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=96423551&PinnedHotelID=96423551&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/5000000/4630000/4623600/4623596/cec95f51.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Expediciones Mexico Verde Jalcomulco - Pool - Hot tub - Free airport shuttle - Free WiFi [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=4623596&PinnedHotelID=4623596&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: WiFi (MXN 15 for 2 hours) ### Parking and transport - Return airport shuttle (surcharge) - Free uncovered self parking on site ### Food and drink - Daily full breakfast available 8:30 AM to 12:30 PM for a fee: MXN 150 to 200 for adults and MXN 70 to 120 for children - 2 restaurants - A bar/lounge ### Things to do - 8 outdoor pools - Billiards/pool table - Full-service spa - Games - Hiking/biking trails - Hot springs - Playground - Rafting - Ziplining ### Family friendly - 8 outdoor pools - High chair - Playground ### Conveniences - Limited-hour front desk - Luggage storage - Vending machine ### Guest services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - 2 meeting rooms ### Outdoors - Barbecue grill - Garden - In a regional park - Outdoor entertainment area - Rooftop terrace ### Full-service spa - Deep-tissue massages - Hot springs - Hot springs open from 8:00 AM - 7:00 PM - Hot springs water temperature - 39 ºC - Hydrotherapy - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only - Well-lit path to entrance ### More - Reception hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Shower - Soap - Toilet paper - Towels provided ### More - Access via exterior corridors - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 8:30 PM Minimum check-in age - 18 ### Check-out Check-out before 1:00 PM ### Special check-in instructions The front desk is open daily from 7:00 AM - 9:00 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Fee for full breakfast: approximately MXN 150 to 200 for adults and MXN 70 to 120 for children - Fee for wireless Internet in public areas: MXN 15 (for 2 hours, rates may vary) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Noise-free guestrooms cannot be guaranteed ### We should mention This property does not have any lifts Pool access available from 7:00 AM to 7:00 PM Hot springs access available from 8:00 AM to 7:00 PM Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Hotel Carrizal Spa Apazapan Carrizal Hotel Spa Apazapan Carrizal Spa Apazapan Hotel Carrizal Spa Hotel Hotel Carrizal Spa Apazapan Hotel Carrizal Spa Hotel Apazapan ## Frequently asked questions ### Does Hotel Carrizal Spa have a pool? > Yes, this property has 8 outdoor pools. Pool access is from 7:00 AM to 7:00 PM. ### How much does it cost to stay at Hotel Carrizal Spa? > As of 27 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Carrizal Spa on 28 Nov 2025 start from £56.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Apazapan-Hotels-Hotel-Carrizal-Spa.h2393094.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Carrizal Spa pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Carrizal Spa? > Self-parking is free at this property. ### What time is check-in at Hotel Carrizal Spa? > Check-in start time: 3:00 PM; check-in end time: 8:30 PM. After-hours check-in is not available. ### What time is check-out at Hotel Carrizal Spa? > Checkout is at 1:00 PM. ### Does Hotel Carrizal Spa provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is Hotel Carrizal Spa located? > Located near the airport, this family-friendly hotel is within 25 mi (40 km) of Saint Francis Municipal Market, Nace el rio and El Lencero Ex-Hacienda Museum. Interactive Museum of Xalapa (MIX) and El Agora are also within 32 miles (52 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Carrizal Spa Reviews 7.4 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 17 8 - Good 6 6 - Okay 7 4 - Poor 2 2 - Terrible 6 ### 7.8/10 Cleanliness ### 7.6/10 Staff & service ### 7.8/10 Amenities ### 7.6/10 Property conditions & facilities ### 8.8/10 Eco-friendliness ### 8/10 Good #### Erik Rafael 4 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like ##### Erik Rafael Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Patricia 29 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities A lot of nature ##### Patricia Stayed 1 night in May 2024 ### 4/10 Poor #### Alejandra 25 Jun 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service The location and facilities were pleasant, however the service by the staff was horrendous. Staff was very negative and rude when they finally acknowledged guests. They made us feel as if we were an inconvenience to them. They were not willing to even step up to the standards of hospitability of offering options. Very poor attitude by staff. My family has been going to Carrizal for over 60 years and will continue their visits, however it's disappointing that we can't expect better service. Great service by Jazmin & Maira, the Massage Therapist who went out of their way to assist us. Thank you both and to Beto for listening to my concerns. ##### Alejandra Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Maria 21 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo fue excelente ![En familia todo se disfruta mejor!](https://a.travel-assets.com/ugc/hotel-reviews/876a5fd9-3608-4e31-a6b6-88904de0defd-1763730884069.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Hermosos paisajes ,en donde uno se pare 🏞️❤️.](https://a.travel-assets.com/ugc/hotel-reviews/4938c1df-9a92-4636-b8ed-37b3ffcf3f8f-1763730883231.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Maria Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Alberta 21 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo muy bien muy tranquilo x comida no se sufre ya que están los restaurantes pero si no llevas mucho dinero en la entrada venden antojitos muy ricos y económicos todo muy bien ##### Alberta Stayed 1 night in Sep 2025 ### 6/10 Okay #### Sara 12 Aug 2025 Liked: Cleanliness, staff & service, amenities No hay internet (ni señal telefónica) y a pesar de ser huésped te hacen pagar por el uso, el cual es en partes muy específicas (solo restaurant) y por tiempo limitado. No existe transporte público que te lleve hasta el lugar, debe ser con auto particular o taxi el cual debes considerar el costo. El camino para bajar del hotel al balneario no es muy cómodo pues es de piedra y tiende a ser un poco peligroso y resbaloso, se podrían mejorar sus escalones. Nos tocó día de limpieza de las albercas y las empezaron a vaciar en la tarde noche, sin embargo estuvieron listas y muy limpias para el día siguiente. Las habitaciones son bastante espaciosas y cómodas solo faltó tapete/toalla para salir de la regadera. La limpieza de la habitación es buena. Respecto al restaurante los costos son un poco elevados para la comida que es promedio (sabor, calidad y variedad). No hay tiendas ni ningún comercio fijo cerca por lo que te ves obligado a consumir y/o comprar exclusivamente ahí, lo que existe son puestos de comida semifijos que solo están por la mañana. ##### Sara Stayed 1 night in Aug 2025 ### 8/10 Good #### MARTHA 5 Aug 2025 Liked: Cleanliness, staff & service, amenities La alberca termal está muy grande y las otras albercas también muy bien, mucha vegetación muy bonita. Lo malo es que los pisos y accesos están un poco descuidados ##### MARTHA Stayed 1 night in Aug 2025 ### 10/10 Excellent #### silvia 2 Aug 2025 Liked: Cleanliness, staff & service, amenities Solo falta línea de teléfono ![Agua termal](https://a.travel-assets.com/ugc/hotel-reviews/67c02859-e34f-4171-98bc-885d8e167873-1754164544393.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Buena vegetación. Muchas aves](https://a.travel-assets.com/ugc/hotel-reviews/f29e9570-c4aa-4e26-bd2c-9784a6107d15-1754164580632.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Albercas excelente ](https://a.travel-assets.com/ugc/hotel-reviews/f914791a-01ec-4b77-a3b3-678de7887701-1754164578827.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Zona amplia ](https://a.travel-assets.com/ugc/hotel-reviews/c9945d9b-0e15-42fe-9932-0fcc6fe66485-1754164580165.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### silvia Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### Fernando 3 Jan 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities HICIMOS UNA RESERVACIÓN DE DOS HABITACIONES PARA PASAR UNA NOCHE Y CUANDO LLEGAMOS NO NOS PERMITIERON INGRESAR UNA MASCOTA DE RAZA MUY PEQUEÑA DE 2 MESES DE EDAD, SIN EMBARGO ELLOS SÍ TENÍAN COMO MASCOTA DEL HOTEL A UN GATO DE MUCHA MAS EDAD Y TALLA MAYOR QUE SE TIRABA INCLUSIVE SOBRE LOS SILLONES DE LA RECEPCIÓN. PEDIMOS QUE TUVIERAN CRITERIO SOBRE LA EDAD Y TALLA DE NUESTRA MASCOTA SIN EMBARGO NO LO HUBO, LES EXPLICAMOS QUE POR LA EDAD NUESTRA MASCOTA NO SALDRÍA DE SU CONTENEDOR Y NO HABRÍA MOLESTIA PARA NINGÚN OTRO HUESPED PUES NO LA TENDRÍAMOS EN SITIOS "PUBLICOS" DEL HOTEL SINO QUE LA MANTENDRÍAMOS EN LA HABITACIÓN. SOLAMENTE POR LA NOCHE QUE ESTARÍAMOS EN EL SITIO. ##### Fernando Stayed 1 night in Dec 2024 ### 4/10 Poor #### Arturo 2 Jan 2025 Disliked: Cleanliness, staff & service, property conditions & facilities La atencion del personal deja mucho que desear, hasta cierto punto estas incomunicado por que no hay señal de telefono y el wifi es unicamente en el restaurante con cobro, las habitaciones necesitan mucho mantenimiento, el precio es excesivo, falta de flexibilidad por parte del personal, son bastante cuadrados, no hay pagos electronicos lo cual te deja con pocas opciones ##### Arturo Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Hirokazu 30 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### satisfecho Estoy muy contento por los servicios que nos brindan. ##### Hirokazu Stayed 1 night in Dec 2024 ### 6/10 Okay #### NABOR 29 Nov 2024 Liked: Staff & service Disliked: Property conditions & facilities puerta con problemas para habrir, regadera tapada no hay wi-fi por la noche muy oscuro ##### NABOR Stayed 1 night in Nov 2024 ### 2/10 Terrible #### roberto 18 Nov 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Las habitaciones muy austeras no tienen pantalla ni internet muy caras para lo que ofrecen ##### roberto Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Eri 21 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es un lugar para conectar con la naturaleza, tiene varias albercas y toboganes. Tiene zona de acampar, de asadores, y canchas para jugar. El lugar es muy muy muy amplio, lleno de árboles. El personal es muy amable, nos ha tocado ver cuando lavan las albercas, las vacían y las vuelven a llenar en la noche, con lo cual al otro día están listas y limpias, lo cual nos parece muy limpio. Solemos quedarnos en cabaña campestre, cuenta con ventilador lo cual es suficiente porque en la noche refresca. ##### Eri Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Cesia Raquel 17 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es un hotel totalmente de descanso solo que las albercas no estaban tan limpias. ##### Cesia Raquel Stayed 1 night in Jun 2024 ### 8/10 Good #### Magali 16 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities El hotel es bonito pero sencillo las aguas termales y las albercas están bien pero el restaurante está muy caro y a la comida le hace falta sabor ##### Magali Stayed 1 night in Jun 2024 ### 2/10 Terrible #### Rafael 27 May 2024 NI PUDIMOS LLEGAR NINCONTESTATIN ELNTELEFONO PARA GUIARNOS ##### Rafael Stayed 1 night in May 2024 ### 2/10 Terrible #### Mercedes 28 Feb 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Yo reservé en hotel carrizal spa. Y según ellos eran una cabaña, ##### Mercedes Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Eri 22 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Recomiendo ir a descansar, disfrutar de la naturaleza y aguas termales, compartir momentos de tranquilidad. ##### Eri Stayed 1 night in Jan 2024 ### 6/10 Okay #### OFELIA 15 Jan 2024 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Instalar módem la recepción En administración no tenía registro de que ya había pagado mi reservación. Me hicieron ir a comprar una tarjeta con internet. Dado que haya no hay servicio Telcel para descargar mi comprobante de pago. Deberían instalar internet en la administración para mejorar el servicio ![](https://a.travel-assets.com/ugc/hotel-reviews/9AEDB422EF443FDAA12A39BABCC5A2D6B933675D1705339835261.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### OFELIA Stayed 1 night in Jan 2024 ### 6/10 Okay #### Rafael 10 Dec 2023 Liked: Property conditions & facilities, room comfort #### Deberían mejorar El balneario es bonito, el hotel se ve algo descuidado, la atención en recepción la califico de mala ya que la persona a cargo te da la información como si la estuviera recitando, No dejan shampoo en el baño. No hay internet, y si quieres tenerlo, hay que ir al balneario y pagar por él. Reservé dos noches pero solo estuve una. Recomiendo el balneario ![Balneario](https://a.travel-assets.com/ugc/hotel-reviews/2D1FB33A2D84E61CA20EC88CD9A29C78CD287ED71702235877882.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rafael Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Laura 31 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities las aguas termales es lo mejor ##### Laura Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Eri 20 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bonito ambiente, el lugar es excelente para relajarse en medio de la naturaleza, Pudimos disfrutar de jugar, nadar, comer, observar, Todos son muy amables. Regresamos sin duda ##### Eri Stayed 1 night in Oct 2023 ### 2/10 Terrible #### Jorge Alberto 3 Sept 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities La habitación mala, nos estaban dando una dónde no tenía ni tv, ni clima y ni wiffi tienes q pagar 15 pesos x unos minutos de internet q no sirven y aparte no señal hay donde está ubicado. Y tienes que comprar internet y aparte en ineficiente.... La verdad yo no volvería a regresar aunque nadamás fueran las únicas aguas termales muy mal todo ##### Jorge Alberto Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Alejandro 23 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities Todo muy bien y excelente estancia ##### Alejandro Stayed 2 nights in Aug 2023 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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