No service when it was needed
Posted 20-Jul-2015 on Hotels
We enjoyed our trip until the last afternoon. My husband had a sore ear and went to the Nurse at the hotel. The nurse advised that there was a doctor's clinic nearby and the doctor would see him and provide a prescription if required. The nurse advised it would take about one hour and cost 100 euro.
We were driven to the clinic which turned out to be a hospital. We asked for a check up and my husband was sent for uneccessary checks and tests and we were not permitted to leave the hospital for 7 hours. The nurse at the hotel had asked for our room number, which we assumed was to get in touch to make sure the "clinic" visit went well. Unfortunately we were left by ourselves in the hospital unable to leave. When it finally came time to leave, 7 hours later, we were charged 1,500 euro and asked to pay before we could leave the hospital. We didn't understand why a country whose currency is Turkish lira, would ask for payment in euro. We also don't know why the nurse quoted 100 euro and 1 hour when it cost 1,500 euro and took 7 hours!
We complained to the hotel the next day and were told the manager would be in touch. We have still not heard anything.
We can not recommend this hotel based on this experience.
In addition, the quality of the food, such as the meat, at the dinner buffet, one of only two dining options available at the hotel during our stay, was poor. Quantity not quality.