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Best Western Plus Hotel Carlton

4.0 star property
Eco-certified hotel with 24-hour front desk and bar/lounge

Choose dates to view prices

Photo gallery for Best Western Plus Hotel Carlton

Enjoy a meal on the balcony with a city view, overlooking the distant mountains.
Relax in our spacious lobby, featuring a central seating area, staircase, and reception desk.
Step into the lobby, where a geometric patterned reception desk meets a grand staircase with elegant railings.
Enjoy meals in our stylish dining area with a central island, tiered serving station, and comfortable seating.
Relax in our inviting lobby, featuring a reception area, comfortable seating, and a large window.

Popular amenities

  • Bar
  • Pet-friendly
  • 24/7 front desk
  • Housekeeping
The current price is £136
includes taxes & fees
30 Jul - 31 Jul

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking | 1 bedroom, minibar, in-room safe, individually decorated

Comfort Room, 2 Single Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 183 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Comfort Room, 1 Queen Bed, Non Smoking | 1 bedroom, minibar, in-room safe, individually decorated

Comfort Room, 1 Queen Bed, Non Smoking

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Double Bed, Non Smoking (Small Room)

Classic Room, 1 Double Bed, Non Smoking (Small Room) | 1 bedroom, minibar, in-room safe, individually decorated

Classic Room, 1 Double Bed, Non Smoking (Small Room)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
  • 140 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 2 Single Beds, Non Smoking (Larger Room)

Executive Room, 2 Single Beds, Non Smoking (Larger Room) | Bathroom | Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Executive Room, 2 Single Beds, Non Smoking (Larger Room)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
  • 183 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 Queen Bed, Non Smoking (Larger Room)

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Executive Room, 1 Queen Bed, Non Smoking (Larger Room)

Highlights

Soundproofed
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
Hairdryer
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed, Non Smoking, Balcony

Executive Room, 1 Queen Bed, Non Smoking, Balcony | 1 bedroom, minibar, in-room safe, individually decorated

Executive Room, 1 Queen Bed, Non Smoking, Balcony

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room, 1 Queen Bed, Non Smoking, Balcony

Comfort Room, 1 Queen Bed, Non Smoking, Balcony | 1 bedroom, minibar, in-room safe, individually decorated

Comfort Room, 1 Queen Bed, Non Smoking, Balcony

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Exclusive Room, 1 Queen Bed, Non Smoking

Exclusive Room, 1 Queen Bed, Non Smoking | 1 bedroom, minibar, in-room safe, individually decorated

Exclusive Room, 1 Queen Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually decorated
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Private bathroom
Eco-friendly toiletries
  • 183 sq ft
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
5 Rue Des Glieres, Annecy, Haute-Savoie, 74000

What's nearby

  • Notre-Dame-de-Liesse Church - 3 min walk - 0.2 miles
  • Annecy Castle - 5 min walk - 0.3 miles
  • Palais de l Ile - 5 min walk - 0.3 miles
  • Centre Commercial Courier - 5 min walk - 0.3 miles
  • Amours Bridge - 8 min walk - 0.5 miles

Getting around

  • Annecy Station - 3 min walk
  • Chambery (CMF-Chambery - Savoie) - 35 min drive

Restaurants

  • ‪Kia Ora - ‬2 min walk
  • ‪Au Bureau - ‬2 min walk
  • ‪Le Moulin de Païou - ‬2 min walk
  • ‪Chez Ingalls - ‬2 min walk
  • ‪Hiatus Coffee - ‬3 min walk

About this property

Best Western Plus Hotel Carlton

Upscale eco-certified hotel near Lake Annecy
Best Western Plus Hotel Carlton provides amenities, such as dry cleaning/laundry services and a bar. Guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and a lift
  • Free newspapers, luggage storage and multilingual staff
  • A 24-hour front desk, a reception hall and smoke-free property
  • Guest reviews say great things about the helpful staff
Room features
All 55 individually decorated rooms feature thoughtful touches such as air conditioning, in addition to amenities such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and shower/bath combinations
  • 26-inch flat-screen TVs with satellite channels
  • Heating, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (EUR 25 per day)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 22 for adults and EUR 11 for children
  • A bar/lounge
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1930
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out fee: EUR 200.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card or passport at check-in.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per day
Up to 20 kg per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.45 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 22 for adults and from EUR 11 for children
  • Covered self-parking fee: EUR 25 per day
  • Pet fee: EUR 10 per pet, per day
  • Late check-out fee: EUR 200.00

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 May
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Carlton Annecy
Best Western Plus Hotel Carlton Annecy
Best Western Plus Carlton Annecy
Best Western Hotel Carlton Annecy
Best Plus Carlton Annecy
Best Western Plus Hotel Carlton Hotel
Best Western Plus Hotel Carlton Annecy
Best Western Plus Hotel Carlton Hotel Annecy

Frequently asked questions

Is Best Western Plus Hotel Carlton pet-friendly?

Yes, this property allows pets with a maximum weight of up to 20 kg per pet. There's a fee of EUR 10 per pet, per day.

How much does it cost to stay at Best Western Plus Hotel Carlton?

As of 22 Jul 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Hotel Carlton on 30 Jul 2025 start from £136.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Best Western Plus Hotel Carlton?

Self-parking is available for EUR 25 per day. Limited spots are available.

What time is check-in at Best Western Plus Hotel Carlton?

Check-in start time: 3 PM; check-in end time: 2 AM.

What time is check-out at Best Western Plus Hotel Carlton?

Checkout is at 11:00 AM. Late checkout is available for EUR 200.00.

Where is Best Western Plus Hotel Carlton located?

Located in Annecy Old Town, this eco-certified hotel is within a 15-minute walk of Notre-Dame-de-Liesse Church and Lake Annecy. Thiou and Centre Commercial Courier are also within 5 minutes. Annecy Station is only a 3-minute walk.

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Best Western Plus Hotel Carlton Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 378 out of 895 reviews
Rating 8 - Good. 358 out of 895 reviews
Rating 6 - Okay. 113 out of 895 reviews
Rating 4 - Poor. 34 out of 895 reviews
Rating 2 - Terrible. 12 out of 895 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay very much. Very friendly and updated hotel
Stayed 3 nights in May 2025

10/10 Excellent

N C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff lovely and very helpful. Really comfortable bed. Great room and location. Would definitely stay again.
Stayed 1 night in Apr 2025

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service!
Stayed 1 night in May 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well located with great restaurants in close proximity, parking made possible by the hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

norio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and very clean
Stayed 1 night in Mar 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot water temperature was barely sufficient.
Stayed 1 night in Jun 2025

10/10 Excellent

Lilia nallely

Liked: Cleanliness, staff & service, property conditions & facilities
Very confortable, always very clean, the location it is very nice and accesible to the town. And good breakfast
Stayed 2 nights in Oct 2024

10/10 Excellent

Mohammed

Great location, clean and updated
Stayed 1 night in Jun 2024

8/10 Good

Oded

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to the train station and the old city

Air conditioner is not working in April
Stayed 1 night in Apr 2025

10/10 Excellent

Rola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are exceptional and welcoming
Stayed 1 night in Aug 2024

10/10 Excellent

mrs helen l

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room a touch small but adequate and the most comfortable bed of our entire 10 day trip. Underground secure parking a bonus. Good spread at breakfast.
Stayed 2 nights in Jul 2024

8/10 Good

sujeni

Liked: Cleanliness, staff & service, property conditions & facilities

Best location for sightseeing and dining

Location is perfect, within steps from Old Town. Room interior is brand new but a bit small, especially the bathroom.
View from my balcony
Stayed 2 nights in Jul 2024

10/10 Excellent

Rola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is exceptionally kind especially Jose ❤️🙏
Stayed 1 night in Aug 2024

10/10 Excellent

Suphachai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, new/clean room, and friendly staff

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location , anything bigger than a Skoda Octavia will struggle in their very secure underground parking, very tight
Stayed 1 night in Aug 2024

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location right by train station and the old town of Annecy. Tons of shopping, restaurants, and walkable to lake locations. Great spot and great hotel. Clean rooms, Euro size, but very well run.
Stayed 2 nights in Jul 2023

10/10 Excellent

Portia Y

Liked: Cleanliness, staff & service, property conditions & facilities
Close to bus station
Stayed 1 night in Jun 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location so close to the train station as well as restaurants and all the sights in Annecy. Very walkable and convenient. Nice property and clean, renovated rooms with excellent AC. I received a balcony as well which was not expected. Staff very friendly and helpful. Would definitely stay again!
Stayed 2 nights in Aug 2024

10/10 Excellent

peter

Perfect
Stayed 1 night in Aug 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We parked at the multi storey across from the hotel which was really convenient. The hotel is in a great location for the town and lake. Very easy walking both day and evening. We arrived a bit early and the lovely lady at reception booked us in with a slight upgraded room. The room was lovely. Beautifully decorated and presented. We didn’t eat here but overall a great hotel. I would definitely recommend this hotel.
Stayed 1 night in Sep 2024

6/10 Okay

Linda

Liked: Staff & service
The room is very small considering it is 4 star hotel
Stayed 1 night in May 2024

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff! Within walking distance to old town. Spacious room. Parking on street or in parking garage is right next to hotel, right next to train station as well.
Stayed 1 night in Oct 2023

10/10 Excellent

Yves, Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness. Staff was excellent and helpfull.
Stayed 3 nights in Jul 2022

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice but driving to it was a horrible experience. The room was kind of small. There was an oversize TV mounted on a wall so that it overhung the wall. My wife hit her head on it quite hard when she bent down to pick up something on the floor. Poor choice of set and location
Stayed 1 night in Sep 2024

8/10 Good

Jody

Liked: Cleanliness, staff & service
Everything was within easy walking distance. Cleaning staff was exceptional. Friendly and efficient. Pillows were too firm. Too big. And there was no ability to access A/C and it was too warm at night. The small room was heated too much by the in room refrigerator.
Stayed 3 nights in May 2024