The arrival welcome was warm, and the staff in general were friendly and helpful. Unfortunately, the aircon worked sporadically and broke down completely the night before we checked out and it was too late to have it fixed. Other reviews have covered the difficulties with finding the parking, and they were correct. (Watch the video they send and read their instructions carefully. You end up, believe it or not, a few steps away from the hotel entrance.) I would add that the parking structure is very narrow and the up ramp is also the down ramp for exit but is not marked as such. All spaces are narrow. Parking here is not for the faint-hearted.