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Had a great stay! Quiet, clean, comfortable beds and a nice breakfast buffet. We were prepared for a small room and small bathroom and it was fine for us. The space was well designed for the square footage. The staff were very attentive and friendly.
Room was a newly renovated room was ok, staff was friendly and helpful but the hotel was half hr walk to the dam square and half hr walk to canal cruise near hard rock cafe!! Yes there was a tram right outside but thought was in good walking distance not all of us drive everywhere!! Was told my air conditioning wasnt working yet due to renovation didnt think i needed it but was warm in room opened window and all u could hear was the trams!!!
Well placed for Amsterdam central and on tram route. Friendly and helpful staff.
Richard
Stayed 2 nights in Apr 2024
6/10 Okay
sarah
Travelled with partner
22 Apr 2024
Disliked: Property conditions & facilities
Everything is within 20 mins walk, and some lovely breakfast places nearby.
Overall for the price and rating of the hotel it is very overrated. The bed was uncomfortable, rooms very air dry and the bed sheets were stained. Cannot comment on staff as had limited interaction but was greeted in a friendly manner.
Looking at the time room, viewing this hotel looks very nice, seeing and staying I found sizeable of this room very small not much space, very compet. It's fine for single person not for couples. I wouldn't recommend to sizeable I found it's bit expensive.
BIPINCHANDRA
Stayed 3 nights in Apr 2024
Response from GM on 19 Apr 2024
Dear Bipinchandra:Thank you very much for the feedback. We are sorry that you found the room a bit small. Please know that we have several different room types. If you visit us again, I can suggest a Superior room. These rooms are larger with a bigger bathroom. We hope you enjoyed your stay nonetheless.Kind Regards,Nicole W. General Manager
A good hotel in a nice area. Our room was compact with a tiny bathroom, but it was very clean and comfortable. The Lancaster is located in a quiet area with restaurants, authentic Dutch bars and breakfast options nearby. There is also a convenient tram stop within easy walking distance, making other areas of the city easily accessible.
paul
Stayed 4 nights in Mar 2024
Response from GM on 5 Apr 2024
Dear Paul:Thank you for the review. We always appreciate your feedback. I am pleased to know you enjoyed the location of the hotel and the cleanliness and comfort of the room. I will pass these comments on to the rest of the team. We hope to see you again in the future.Kind Regards,Nicole W. General Manager
Very good hotel, friendly staff , perfect breakfast and
very clean and quiet room.Close vto transportation and city center.
Area - very nice around hotel.
Will stay in future
Room was super clean and well appointed. Window opened with view to a quiet courtyard. Cool restaurant downstairs. Great location. Easy walk to city center.
Vivianna
Stayed 2 nights in Jan 2024
Response from Nicole W. General Manager on 10 Mar 2024
Dear Vivianna,Thank you so much for this amazing review! It is always good to hear that our guests have enjoyed their stay at The Lancaster Hotel and we appreciate the time you took for this survey. We hope to see you again soon. Nicole W- General Manager
Response from Nicole W. General Manager on 3 Mar 2024
Dear Karl,Thank you so much for this amazing review! It is always good to hear that our guests have enjoyed their stay at The Lancaster Hotel and we appreciate the time you took for this survey. We hope to see you again soon. Lancaster Hotel Team
Fantastic hotel in a great location.
Room was lovely and spacious.
Great access to tram and walkable to a lot of areas and attractions.
Most importantly, the staff were wonderful - so warm, friendly and professional.
We will definitely stay at The Lancaster Hotel again!
Timothy
Stayed 5 nights in Feb 2024
Response from Nicole W. General Manager on 3 Mar 2024
Dear Timothy,Thank you so much for sharing your experience with us. We are delighted to hear that you had a wonderful time and feel confident in recommending us to others. I will pass on your review to the entire team as a fantastic acknowledgment of their continuous efforts. Kind regards
Dear Kevin,Thank you for the feedback. I do hope you enjoyed your stay with us. I am sorry to hear that you found the room to be a bit small. If you visit us again in the future, please consider booking a Standard Double or Superior room. They are larger rooms with a bigger bathroom and shower. Thanks again!Kind Regards,Nicole W. General Manager
What a fantastic hotel, not too far away from the centre, but enough that it’s nice and quiet. Beautiful grounds and the Artis Museum and zoo opposite was beautiful. Our rooms were lovely and also very clean. I couldn’t recommend enough.
Chris
Stayed 3 nights in Feb 2024
Response from GM on 27 Feb 2024
Dear Chris,Thank you very much for the lovely review. We are so pleased that you enjoyed your stay with us. We always try our best to provide the highest possible level of service. The team will be so pleased to know that we hit the mark!Kind Regards,Nicole W. General Manger
Older building so has nice tall ceilings and is quiet.
Local to tram stop so easy to get to other parts of the city.
Staff friendly and helpful.
On the downside, shower was tiny and beverage consumables were not reliably replaced.
Diane
Stayed 4 nights in Feb 2024
Response from GM on 27 Feb 2024
Dear myrabax,Thank you for the feedback. I am glad to hear that you found the hotel staff to be friendly and the room quiet. I understand that for some the bathroom and shower can be a bit small. If you decide to visit us again, I would suggest considering a larger room with a bigger bathroom like a Superior or Standard Double room. We hope to see you again in the future.Kind Regards,Nicole W. General Manager
Response from Nicole W. General Manager on 29 Feb 2024
Dear Conor,Thank you for the feedback. I am glad to hear that you found the hotel and the location great for you.We hope to see you again in the future.Kind Regards,Nicole W. General Manager
Many good things about this property - the rooms, though small, are very comfortable and well furnished. The location was great - right opposite the zoo, with many great eateries within walking distance.
Alexander
Stayed 3 nights in Feb 2024
Response from GM on 22 Feb 2024
Dear Alexander,Thank you for staying with us at the Lancaster Hotel. We are so pleased you enjoyed your stay with us. I am happy to hear you liked the comfortable rooms and the good location. We hope to see you again soon!Kind Regards,Nicole W.General Manager
Dear Gabriel,Thank you for taking the time to rate us 4*.We hope to welcome you back in the near future.Kind regards,Jennifer LeidelmeijerRooms Division Manager
Dear Hannah,Thank you for taking the time to rate us a whopping 5*! Great to see you enjoyed your stay.We hope to welcome you back in the near future.Kind regards,Jennifer LeidelmeijerRooms Division Manager
Response from Nicole W. General Manager on 29 Feb 2024
Dear James,Thank you so much for sharing your experience with us. We are delighted to hear that you had a wonderful time and feel confident in recommending us to others. I will pass on your review to the entire team as a fantastic acknowledgment of their continuous efforts. Kind regards ,Nicole W. General Manager
The staff were lovely, the hotel was really clean and a great location
Samantha
Stayed 3 nights in Jan 2024
Response from Nicole W. General Manager on 29 Feb 2024
Dear Samantha,Thank you so much for sharing your experience with us. We are delighted to hear that you had a wonderful time and feel confident in recommending us to others. I will pass on your review to the entire team as a fantastic acknowledgment of their continuous efforts.Kind regards,Nicole W. General Manager
Response from Nicole W. General Manager on 29 Feb 2024
Dear Jake,Thank you so much for this amazing review! It is always good to hear that our guests have enjoyed their stay at The Lancaster Hotel and we appreciate the time you took for this survey. We hope to see you again soon.
The hotel was older but updated, the staff was professional and friendly. Breakfast was wonderful. The bar was a nice touch, but could have had fuller drink options.
Lynn
Stayed 3 nights in Jan 2024
Response from Nicole W. General Manager on 29 Feb 2024
Dear Lynn,Thank you so much for sharing your experience with us. We are delighted to hear that you had a wonderful time and feel confident in recommending us to others. I will pass on your review to the entire team as a fantastic acknowledgment of their continuous efforts.We hope to have you staying with us again soonKind regards,Nicole W. General Manager
It was a good stay- very friendly staff. The rooms were okay- nothing out of the ordinary. More like a 3 star than 4 really. No restaurant as well- kustba bar. But walkable area.
Tabia
Stayed 2 nights in Jan 2024
Response from Jeremy on 26 Jan 2024
Dear Tabia,Thank you for the comments. We always appreciate feedback from our guests because it helps us to improve going forward. We will be renovating the hotel starting next month and all the rooms will be updated. We apologize the bar was closed. If you decide to visit us again-have a drink on the house!Kind Regards,JeremyFront Office Supervisor
Room was well located, and had a vast array of amenities around it. The room was a little small, but fo rthe price - and the services provided it was great!
Daniel
Stayed 3 nights in Jan 2024
Response from Jeremy on 19 Jan 2024
Dear Daniel,Thank you for the review! We always appreciate guest feedback. We are sorry you found the room to be a bit small. If you decide to visit us again in the future please consider booking one of our Superior rooms. These room are much larger with a bigger bathroom and shower. Thank you again. Happy 2024!Kind Regards,Jeremy Front Office Supervisor
Good clean room
Slightly on small side but still good
Verified traveller
Stayed 3 nights in Jan 2024
Response from Jeremy on 19 Jan 2024
Dear Anonymous Thank you for your comments. We do hope you enjoyed your stay with us. Yes - some of our room types are a bit small due to the age of the building however we do offer a variety of room sizes. If you decide to visit us again may I suggest booking a larger room like our Standard Double or a Superior room. We wish you you a wonderful 2024Kind Regards,Jeremy Front Office Supervisor
Dear Jonathan,Thank you very much for the wonderful review! We are so pleased you enjoyed your stay with us. We hope to see you again very soon!.Kind Regards,Nicole W. General Manager
Great stay, staff couldn’t go enough for us. Easy transport links. Cleaned every day. Small double was actually pretty large. Would recommend to a friend.
Sophie
Stayed 3 nights in Dec 2023
Response from Nicole W. General Manager on 29 Feb 2024
Dear Sophie,Thank you so much for sharing your experience with us. We are delighted to hear that you had a wonderful time and feel confident in recommending us to others. I will pass on your review to the entire team as a fantastic acknowledgment of their continuous efforts.Kind regards,Nicole W. General Manager
Only a short stay overnight but extremely comfortable, clean and staff was very nice. Location was great for walking the city. Really nice Italian food restaurant around the corner. Roma i believe was the name.
Stay was terrible. Booked cozy room...turned out its in basement.
6 am you can hear people walking in park or some random people unloading stuff outside of your window
Service was terrible - employees hardly know anything..asked them about nearby parking, hot chocolate etc. No clue!
No lift to the basement...we fell down while taking our luggage to the room.
There are plenty other options to choose from in the city center.
This one is located outside and takes 15-20 min to reach to Central by Tram
Note: Bathroom/Toilets are too small...when you sit on commode the sink is right in your face!
Dear Mark,Thank you for staying with us. We always appreciate hearing about a guests experience. We are so happy you enjoyed yourself. We hope to see you again in the future!Kind Regards,Jeremy Front Office Supervisor
6/10 Okay
David
12 Dec 2023
Disliked: Staff & service
Amsterdam is amazing, customer service not so much
There is no parking available with the hotel.. the parking nearby will cost you €6.90 an hour.. or the nearest Qpark for €36 a day.. you will also have to pay City tax on top of your booking when you arrive at the hotel,The room was small but clean, but the shower had no pressure and the toilet was too close to the walls. Staff were passive aggressive. Ideal and great location, but always remain Vigilant.
David
Stayed 2 nights in Dec 2023
Response from Jeremy on 19 Dec 2023
Dear David,Thank you for your comments. We always appreciate constructive feedback from our guests. We understand it can be frustrating to have unexpected fees but these are things out of our control. The City of Amsterdam charges all guests City Tax upon arrival and the parking lot is a separate company. As far as the staff-we are sorry the staff did not meet your expectations. We always try our best to give top notch service and if we fell short of this we apologize. Kind Regards,Jeremy Front Office Supervisor
We had a great stay here. Staff are friendly. The only concern the room was not cleaned you can see mirror was dusty and they can do better but over all was excellent. Breakfast excellent. The place is accessible to everything. I can highly recommend this hotel. Can't wait to come back.
Staff were very friendly and slways willing to help.
Shower in superior room was the best.
Toasting facilities at breakfast would have been nice.
Otherwise cant fsilt the hotel or staff. Reaaly enjoyed our stay. Cant wait to visit again.
K
Stayed 3 nights in Nov 2023
Response from Jeremy on 6 Dec 2023
Dear K,Thank you very much for the feedback. We are so pleased to hear you enjoyed your stay! We will soon renovate the breakfast restaurant and hope to see you back again soon! Kind Regards,JeremyFront Desk Supervisor