1/5 Terrible
Tom, United States
Travelled with family
6 Sep 2020
I know I booked a non-refundable room rate, but the hotel would not budge and did allow me top reschedule my room to next year. I called Expedia and the hotel directly a month and then later one week before the checking date, They only offered to reschedule for later this year.
Due to COVID-19 restrictions I had to cancel my Europe trip for this summer and all other hotels were extremely helpful in rescheduling under these extraordinary conditions. A simple offer to reschedule the room to 2021 would have turned this a pleasant experience.
Expedia recommended to ask for a refund, which I was denied and I understand that decision. Initially asked to reschedule the hotel and that would have been perfectly fine.
I am leaving this comment to let other travelers know that they may have a difficult time negotiating with the hotel before booking a room with this hotel.
Stayed 2 nights in Jul 2020
