We stayed at the hotel for NYE and a couple of days either side. We arrived at around 2:40pm ready for check in at 3pm. The room was slightly late being ready but we were given a complimentary glass of fizz on arrival (as all guests do) so drank this in the bar/lounge area. The staff were friendly and attentive but we didn’t really receive any explanation for the room fridge (locked) or any other facilities/services.
The room (we upgraded to canal view room) had high ceilings, nice decor and a great view towards the central train station.
The location was good if you want to be central and close to the train station, great for jumping on the tram too which can take you across Amsterdam easily within minutes.
The restaurant inside the hotel Arca was brilliant and our waiter gave us some of the best service ever.
The issues we had were the fridge being locked (so no storing your own drinks), cold room (A.C didn’t warm the room much at all, so felt cold during our stay), not much privacy in the bathroom (ok for couples but partially transparent at head height and no seal around door meant you could see into the toilet slightly), not sure if the rooms were hoovered much, a lot of dust in the room and felt the need to wear slippers (provided with robe!) in our room.
Overall a good choice but just a few niggles for the price we paid. Maybe you could receive a better deal during a different time of the year.