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Reviews of Hotel Puri Palace Amritsar

3 out of 5
Hotel Puri Palace Amritsar
Shivala Road, Near Hussainpura Chowk, Amritsar, Punjab

Reviews

4.0
Rating 10 - Excellent. 0 out of 10 reviews" "
Rating 8 - Good. 1 out of 10 reviews" "
Rating 6 - Okay. 2 out of 10 reviews" "
Rating 4 - Poor. 3 out of 10 reviews" "
Rating 2 - Terrible. 4 out of 10 reviews" "

3.2/10

Cleanliness

4.4/10

Staff & service

3.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean hotel, no pest control and greedy staff
Cockroaches all sizes everywhere in the room. Greedy staff asked for thrice as much for trip to airport than Ola for their own taxi, mentioning Ola and Uber unreliable!!! And lastly, after of couple weeks of checkout, some arrogant staff called me for payment, which I had paid while checking in.
Toilet seat
Cockroach
Cockroach
More cockroach
Stayed 2 nights in Nov 2023

8/10 Good

AMIT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
high price
everything was perfect except price, which is too high as per comparison to hotel location & services
Stayed 1 night in Feb 2020
Response from Hotel Manager on 17 Feb 2020
Dear Sir, We are delighted to hear that you had comfortable stay and hope the overall experience was good. We feel truly encouraged by your review and assure you of our continued efforts to innovate and bring to you and all our guests, similarly inspiring experiences.

4/10 Poor

Sharon, UK

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, noisy hotel
The hotel was relatively close to the Golden Temple, which was a plus point and there weren’t any cockroaches; but I’m afraid that’s where the positives end ... the whole hotel was completely run down; the rooms were filthy.... we asked for a better/cleaner room and they obliged, but the ‘upgrade’ only involved getting a bigger dirty room! And they charged us for it, above the quoted price! The room was thick with dust; the sheets were grey, stained and had all types of hair in! Very noisy, although that’s not the hotel’s fault ... just the position! No housekeeping throughout stay ... had to replenish our own toilet roll & water! The photos of the hotel portrayed a very different place!!
Stayed 3 nights in Feb 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY ANYWHERE BUT HERE
If you are looking for high speed wifi and high levels of customer service in Amritsar, stay far far away from this hotel. If you don't care about keeping your personal belongings, aka your wallet and cash, then this is the perfect place for you!! Also, if you like tepid showers, living in filth and love sleeping to the melodic tunes of allllll the honks and street noises outside your window, make sure you reserve the grand luxury room early in advance and prepare to pay a lot more. Although the hotel staff ended up comp-ing our dinner and driving us to the airport in an attempt to make up for our miserable experience and the theft of 1500 rupees out of one of our wallets, they did not come close to making up for the frustration and discomfort that we endured. Will definitely NOT be returning.
Stayed 2 nights in Aug 2017

4/10 Poor

Bipin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible. Avoid this hotel

6/10 Okay

Verified traveller

Average Hotel, close to the Golden Temple
Average hotel, that was good only because of location of the Golden Temple. Breakfast was limited, and not appealing.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed!!
I booked this hotel for my parents' stay. They rarely complain about anything but, this was truly disappointing. 1. Rooms were too small, not what we expected from photos shown on the website. Bathrooms specially (I'm not sure if one of a case or with all the rooms). 2. Mattresses were too bad. Mom had to flip the mattress to sleep for a night. 3. There was no water in the room, you would expect it to be there, and room service was not prompt.

6/10 Okay

Siddhartha, New Delhi, India

Disliked: Cleanliness
Courteous staffs, stuffy and unclean rooms. Outside environment was noisy. But overall value for money with the price offered.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel horrible à fuir
Pas dutout comme sur le site web de l'hôtel,ascenceur n'a jamais été nettoyé,chambres malpropre,crasseuse,sentant le moisi,salle de bain pas entretenu,mal propre,mobilier brisé,chaise unique défoncée,armoire déglinguée portes pendantes,ne ferment plus,literie anciennement blanche rendue beige/grise,hôtel à fuir dans un quartier miteux,à coté de rail de trains,sale,pauvre et poussierreux,quartier non intéressant.