Rooftop terrace

Reviews of Fortune Ranjit Vihar, Amritsar - Member ITC's Hotel Group

4.5 out of 5
Fortune Ranjit Vihar, Amritsar - Member ITC's Hotel Group
Opposite Rose Garden, Ranjit Vihar, Amritsar, Punjab

Reviews

9.2

Wonderful

Rating 10 - Excellent. 5 out of 9 reviews" "
Rating 8 - Good. 4 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 0 out of 9 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Arjun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in outskirts and the transport is barely available
Stayed 4 nights in Feb 2024
Response from General Manager on 8 May 2024
Dear Guest, We appreciate you taking the time to share your experience with us. We understand that the location being in the outskirts and the lack of readily available transport facilities may not have been convenient for you. We assure you that we are actively working on enhancing our shuttle services and scheduling in order to accommodate our guests' needs better. Being located in the outskirts provides us with the opportunity to offer our guests a tranquil environment away from the hustle-bustle of the city, and we want to make sure that this doesn't compromise on the accessibility. We're also exploring partnerships with local transport services to provide more options. Meanwhile, our front desk team is readily available to assist you with making travel arrangements whenever you require. We will take your feedback into consideration as we continue to improve our services. Warm RegardsNarayan RoyGeneral Manager

10/10 Excellent

Garima

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was awesome. Rooms were spacious, well maintained property, staff was polite, helpful and too humble. Restaurant (Breakfast buffet) manager with a turban (forgot the name) was too nice and helpful. Sumit at the breakfast service showcased excellent service as well. He had a smile throughout. We enjoyed our stay.
Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Ms. Garima, We're thrilled to hear about your fantastic stay with us! It's incredibly satisfying that our spacious, well-kept rooms and dedicated staff left a lasting impression. It's especially great to know that our restaurant manager and Sumit provided you with excellent service at the breakfast buffet. Your satisfaction is our top priority, and your praise confirms we're headed in the right direction! We're delighted you enjoyed every aspect of your stay. It was our pleasure to host you and we would be thrilled to welcome you back anytime. Warm RegardsNarayan RoyGeneral Manager

10/10 Excellent

ABHAI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good. Room is specious and well maintained. Washroom is also very neat and clean and spic and span. Staff is polite and hospitality is wonderful. Our flight came early, but they gave us early check-in as per our request. Excellent experience.
Stayed 1 night in Mar 2024
Response from General Manager on 4 May 2024
Dear Guest, We are so glad to hear that you enjoyed your stay with us and had a positive experience. We are always delighted to assist in making your stay as comfortable as possible, from your early check-in to providing clean and spacious accommodations. Your kind words about our dedicated staff and excellent hospitality services are greatly appreciated. It's truly heartening to have our efforts recognized and it motivates us to continue providing top notch services. Thank you for taking the time to share your feedback and we hope to host you again in the future for another excellent experience. Warm RegardsNarayan RoyGeneral Manager

8/10 Good

Priya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place but the staff was very confused on property details. I had breakfast inclusive room, yet they asked ten times if I had breakfast included or not. Also, in the morning they still had a discussion on whether my room had free breakfast or not which was bit irritating.
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Guest, We're glad to hear that you found our place to your liking, and we appreciate you bringing the matter of our staff's attention to detail to our attention. It's clear that there was some confusion regarding your breakfast inclusion, and we understand how this could cause frustration. This is not the level of service we strive to provide, and we are taking steps to ensure our team is better informed about our guests' reservations to prevent any such occurrences in the future. Please rest assured that we are addressing this internally to improve our communication processes. We hope this experience will not deter you from staying with us again, as we are committed to providing you with the accurate, seamless service you expect and deserve. Warm RegardsTeam Fortune Ranjit Vihar

10/10 Excellent

Dayaram

Travelled with family
Liked: Cleanliness
Property is well maintained.
Stayed 4 nights in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Mr. Dayaram, We're delighted to hear your positive feedback regarding the maintenance of our property. We understand how attention to detail adds to the overall experience and we're glad this aspect of our service met your expectations. Your feedback is a great reaction to the effort invested by our maintenance crew. This will definitely motivate them to continue striving for excellence in their dedicated roles. Please feel free to contact us any time for your future property needs. We're looking forward to serving you again. Warm RegardsTeam Fortune Ranjit Vihar

8/10 Good

Sandra

Stayed 5 nights in Nov 2023
Response from General Manager on 27 Nov 2023
Dear Sandra, Thank you for taking the time to rate our product service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Warm RegardsVaibhav BhatiaGeneral Manager

8/10 Good

Gagan

Stayed 2 nights in Sep 2023
Response from Vaibhav Bhatia on 29 Oct 2023
Dear Mr Sharma,It was a pleasure having you stay with us at Fortune Ranjit Vihar, Amritsar.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.