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"Room: Decoration was good, but carpets looked very tired and require replacing immediately. The undersink cupboard door was off the hinge. We did not receive hot water on the shower. The water was lukewarm. Staff: The Check-in was smooth and the assistance helped me to pay the parking fee. Gym: we did not use it. Breakfast. This was NOT very pleasant. By the time we went at 9am, most things were gone and aad not stock. There were not enough items in the hot containers and we were not informed that they could make to order."

"Beautiful hotel with very helpful staff .Located in the centre and just 5 minutes from train station and directly opposite Trinity shopping centre "

"The location, the services, breakfast and staff excellent, the only downside is the bed/pillow very uncomfortable, and some noise of moving furniture from 6:30am, when informed staff stated will look into it, unsure whether will visit again as can try better places and competitive prices in Leeds."

"Very appointed, lovely rooms, lovely staff - great breakfast, calm, tranquil room, all very clean, absolutely loved my stay here!"

"The breakfast could be better "

"The room we had overlooked the light, and you could hear people “trying” to play the piano in the middle of the mall and at 8:30am Sunday morning the malls music started. The shower head would not stay up and it preferred to shower the wall. Not the best experience "

"Arrived around 9.00pm having checked in online as requested; reception staff were not very welcoming and handed me a key card to access room. No information about breakfast - we had emailed to say we were arriving late and asked about food option. No reply. Key card didn’t "

"Clean friendly hotel "

" Wry good "