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Reviews of Grande Real Santa Eulalia Resort

5 out of 5
Grande Real Santa Eulalia Resort
Estrada de Albufeira - Olhos de Água, Albufeira, Faro

Reviews

9.0

Wonderful

Rating 10 - Excellent. 510 out of 886 reviews" "
Rating 8 - Good. 264 out of 886 reviews" "
Rating 6 - Okay. 84 out of 886 reviews" "
Rating 4 - Poor. 22 out of 886 reviews" "
Rating 2 - Terrible. 6 out of 886 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I went for my trip to Albufeira, it was during December where everything was very quiet but not too cold to not go into the private beach that this resort had. I went with 3 other people and stayed in a 2 bedroom villa, and paid around 30 pounds per person. An absolute bargain during this time! Therefore, on the facilities, they were excellent. The rooms were clean and spacious, the arrangement this resort had with the little villas (like little homes) littered around the area with a swimming pool in the vicinity was extremely comfortable. One thing to rave about is the private beach. It is exactly what you would want at your doorstep, and we had some moments where we looked at the stars while laying there at night. The sauna rooms with the indoor swimming pool also offered a very comfortable experience. Overall excellent experience. Recommended if you see a great bargain!
Stayed 3 nights in Dec 2023
Response from Mariana Pontes on 7 Apr 2024
Dear Andy,Thank you very much for your comment about our hotel.We are very proud to see that you enjoyed the services offered by our hotel and would therefore recommend it. Our daily aim is to serve our guests well and provide unique, unforgettable and memorable experiences and we are delighted to see that these objectives have been metWe hope to welcome you again soon for another magnificent experience at our Hotel.Best regards,Mariana Pontes - Guest Experience Manager

10/10 Excellent

Micheline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Mar 2024
Response from Patrícia Moutas- Guest Experience Manager on 20 Mar 2024
Dear Micheline,Thank you for leaving us a maximum score about our Hotel.It’s very special for us to learn that your experience was great and that you had such a pleasant stay with us.We look forward to welcoming you again.Kind Regards, Patrícia Moutas - Guest Experience Manager

10/10 Excellent

linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay! Honestly if we had gin to Algarve first we probably wouldn’t have made it Lisbon. Shuttle in to town very convenient. Breakfast delicious and ample. Location so very pretty. Pillows could use to be changed out , were a bit flat and firm. But other than that, would definitely recommend.
Stayed 2 nights in Mar 2024
Response from Inês Caeiro on 17 Mar 2024
Dear Linda,Thank you for your comments.The nicest compliment that our team can get is your recommendation.We are truly happy to learn that you enjoyed the quality of our buffet breakfast as like as our location by the sea.We look forward to your next visit to our hotel.Kind Regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

Derrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Inês Caeiro on 21 Jan 2024
Dear Derrie,It's really gratifying to hear how pleasant your stay was and how satisfied you were with our service and staff.Thank you very much for your maximum score and we hope to welcome you back to our Hotel soon.Kind regards,Inês Caeiro - Guest Experience Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Inês Caeiro on 9 Jan 2024
Dear Guest,It's really gratifying to hear how pleasant your stay was and how satisfied you were with our service and staff.Thank you very much for your score. We hope to welcome you back to our Hotel soon.Kind regards,Inês Caeiro - Guest Experience Manager

4/10 Poor

Prince

Travelled with partner
Disliked: Cleanliness, amenities
The receptionist were helpful and the hotel has a good ambiance.
Stayed 3 nights in Dec 2023
Response from Inês Caeiro on 8 Jan 2024
Dear Prince,Thank you so much for your review, especially for your kind comments about the friendliness of our team, which were really appreciated.We are happy to know that you had a thoroughly enjoyable stay with us.We look forward to welcoming you again to our Hotel.Kind regards,Inês Caeiro - Guest Experience Manager

6/10 Okay

SUBIR

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Unfortunately, the the two-bedroom villa, allocated to us, is extremely poor. Family room room felt like volcano with no stopping of heating, other two bed rooms were freezing cold with faulty thermostat, and one bed room had moldy smell. Contacted property, and sent someone to reset the thermostat, and was told that services would come next day but none showed up.
Stayed 3 nights in Dec 2023
Response from Inês Caeiro on 8 Jan 2024
Dear Mr Subir,We would like to thank you for your comments. It will be helpful to improve our service and its quality.We regret that your stay with us was not the great experience that we strive to provide to our Guests.We look forward to welcoming you again for a better experience.Kind Regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

kiarash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Inês Caeiro on 8 Jan 2024
Dear Kiarash,We are very happy to learn that you had such a great experience with us.Your maximum score is very special to us because it shows that our goal was accomplished.We hope you stay with us again soon.Kind Regards,Inês Caeiro - Guest Experience Manager

4/10 Poor

Sudrashana

Stayed 2 nights in Dec 2023
Response from Patrícia Moutas- Guest Experience Manager on 17 Jan 2024
Dear Sudrashana,We regret that your experience was not the perfect experience that we strive to provide to our Guests.Usually the comments about our Hotel are very positive. We look forward to welcoming you back hopefully for an improved experience.Kind regardsPatrícia Moutas- Guest Experience Manager

10/10 Excellent

Jean-Michel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Inês Caeiro on 22 Dec 2023
Dear Jean-Michel,We are very happy to learn that you had such a great experience with us.Thank you for your maximum rating regarding the Grande Real Santa Eulalia Resort & Hotel Spa.Looking forward to your next visit. Kind Regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with a great view and access to the beach. The hotel is a little dated, but in a good condition. Perfect place to chill during the off season. Good breakfast.
Stayed 4 nights in Nov 2023
Response from Patrícia Moutas- Guest Experience Manager on 5 Dec 2023
Dear Michael,It is really gratifying to know how enjoyable your stay was and that you were pleased with our service quality. Thank you so much for your constructive comments and review.We look forward to welcoming you again, hopefully soon, to our Hotel.Kind regards,Patrícia Moutas- Guest Experience Manager

10/10 Excellent

Jyrki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a perfect week here: excellent location with a shuttle service to and from downtown Albufeira, great facilities, friendly and helpful staff, delicious bountiful breakfast buffet with tons of choice, on a beautiful beach.
Stayed 7 nights in Oct 2023
Response from Inês Caeiro on 6 Nov 2023
Dear Jyrki,Thank you for your comment and for leaving us your great opinion about our Hotel.It’s very special for us to learn that your experience was great and that you had such a pleasant stay with us.It's for comments like yours that our team works daily.We look forward to welcoming you again.Kind Regards,Inês Caeiro - Guest Experience Manager

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Inês Caeiro on 31 Oct 2023
Dear Stephanie,We are flattered by your score, for which we thank you very much. It is with special appreciation that we see how much you enjoyed your stay at our Hotel. We hope to see you again soon.Kind regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Inês Caeiro on 9 Oct 2023
Estimado Luís,Muito lhe agradecemos a pontuação máxima que atribuiu ao nosso Hotel e ao nosso serviço. Esperamos recebê-lo num futuro próximo no Grande Real Santa Eulália Resort & Hotel Spa.Melhores cumprimentos,Inês Caeiro - Guest Experience Manager

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel overall and close enough to local area.
Stayed 6 nights in Sep 2023
Response from Inês Caeiro on 24 Sept 2023
Dear Judith,Thank you for your comments. They were very kind and we absolutely loved them.We're very glad to learn from your review that we made you feel that.It is really gratifying for us to learn how enjoyable your stay was and that you were pleased with our service and staff.Looking forward to your next visit.Kind regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beachfront location that can’t be beat. Dinner at the beachside Atlantico restaurant was one of our best. Hotel is very nice but the staff seemed tired after the summer crowds
Stayed 1 night in Sep 2023
Response from Inês Caeiro on 16 Sept 2023
Dear Laura,We are very happy to know that you've had a thoroughly enjoyable stay with us.Thank you so much for your review and we look forward to welcoming you again, hopefully soon.Kind regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

Alison

Stayed 4 nights in Sep 2023
Response from Inês Caeiro on 8 Sept 2023
Dear Alison,Thank you for your comment and for leaving us your great opinion about our Hotel.It’s very special for us to learn that your experience was great and that you had such a pleasant stay with us.It's for comments like yours that our team works daily.We look forward to welcoming you again.Kind Regards,Inês Caeiro - Guest Experience Manager

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and facilities are excellent, the apartment we were in was kept immaculate by the cleaners. The pools, beach and surrounding areas were fantastic. The location was brilliant and we were able to walk or get an uber (very cheap!) everywhere. The restaurants on site were mixed and quite pricey compared to local restaurants in the towns (there are some great ones!). The pizza place on site was fab, although the menu was limited. It could have done with a little bit more entertainment, but I guess it depends what you're looking for. It was very peaceful on the whole.
Stayed 9 nights in Aug 2023
Response from Inês Caeiro on 21 Aug 2023
Dear Katie,Thank you for your comment and for leaving us your great opinion about our Hotel.It’s very special for us to learn that your experience was great and that you had such a pleasant stay with us.It's for comments like yours that our team works daily.We look forward to welcoming you again.Kind Regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

Fabio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time in this hotel. Amazing !!
Stayed 7 nights in Jul 2023
Response from Inês Caeiro on 7 Aug 2023
Dear Fabio,Thank you for your comments. They were very kind and we absolutely loved them.We always look after the small details to make a big difference in our Guests' experiences and our main objective is that all of our Guests feel it. We're very glad to learn from your review that we made you feel that.It is really gratifying for us to learn how enjoyable your stay was and that you were pleased with our service and staff.Looking forward to your next visit to enjoy another great time at our Hotel.Kind regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

Banke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Inês Caeiro on 26 Aug 2023
Dear Banke,We would like to thank you very much for the maximum score you gave to our hotel and our service. We hope to welcome you back soon with the usual quality of our Hotel as well as any other Hotel of the Real Group.Kind regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury break
We had a very enjoyable stay. The staff are very attentive. Direct access to the beach. Breakfast is super. The hotel is a bit remote but they do provide a free shuttle bus service to the town.
Stayed 4 nights in Jul 2023
Response from Inês Caeiro on 1 Aug 2023
Dear Pat,Thank you so much for your review, especially for your kind comments about the friendliness of our team, which were really appreciated.We are happy to know that you had a thoroughly enjoyable stay with us.We look forward to welcoming you again to our Hotel.Kind regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. The restaurants were excellent. For a 5 star hotel, there were some peeling on the walls in our apartment and in some of the common areas. There is a shuttle to go to city center but ends early. Nice staff but I didn’t feel it was a VIP treatment. Everyone was nice to everybody. Will definitely consider going back.
Stayed 3 nights in Jul 2023
Response from Inês Caeiro on 24 Jul 2023
Dear Gregory,Thank you for your comments.The nicest compliment that our team can get is your desire to return.We are truly happy to learn that you enjoyed the quality of our food and our restaurants. The availability and the friendliness of our staff is a characteristic of all of our staff members, and we're very happy to know that you felt them.We look forward to your next visit to our hotel.Kind Regards,Inês Caeiro - Guest Experience Manager

6/10 Okay

Rahmon

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Family trip
Good, 4 star hotel at most. Needs renovation. Food is below average
Stayed 3 nights in Jul 2023
Response from Inês Caeiro on 16 Jul 2023
Dear Rahmon,Thank you so much for your constructive comments and review. It was a pleasure to read your review.Only demanding Guests like you allow us to improve our service and continue to exceed expectations.We look forward to welcoming you again, hopefully soon.Kind regards,Inês Caeiro - Guest Experience Manager

6/10 Okay

Carlos

Stayed 2 nights in Jun 2023
Response from Inês Caeiro on 23 Jul 2023
Dear Carlos,We thank you very much for the score you gave to our Hotel and our service. We hope to welcome you again soon with the usual quality of our Hotel as well as in any other Hotel of the Real Group.KInd regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

Sandeep Singh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Never disappoints! Every visit is a pleasure with a fantastic team, great facilities and a fantastic location. Just a few of the reasons for wanting to visit again!
Stayed 5 nights in Jun 2023
Response from Patrícia Moutas on 30 Jun 2023
Dear Sandeep Singh,We sincerely thank you for letting us know about your stay at the Grande Real Santa Eulália Resort & Hotel SPA.We were very pleased to learn that our service and hospitality meet your expectations and we are very happy to know that we are continuing to maintain the high standard that we strive for.Hoping to welcome you again at our hotel, we remain,Yours FaithfullyPatrícia Moutas- Guest Experience Manager

8/10 Good

Monte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Inês Caeiro on 25 Jun 2023
Dear Monte,We would like to thank you very much for the rating you gave our hotel and our service. We hope to receive you again soon with the usual quality of our hotel as well as in any other hotel of the Real Group.Kind regards,Inês Caeiro - Guest Experience Manager

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Inês Caeiro on 17 Jun 2023
Dear Charles,We would like to thank you very much for the score you gave our hotel and our service. We hope to receive you again soon with the usual quality of our hotel as well as in any other hotel of the Real Group.Kind regards,Inês Caeiro - Guest Experience Manager

6/10 Okay

darrell

Travelled with partner
Liked: Cleanliness
It was way over priced , limited places to eat on property and very expensive for the food they did have !! Qualify of food very average . Beach and views are Great!! Grounds are very good shape ! Rooms a little beat up especially if they are calling themselves a five star ! Stayed at better alinclusive with better food included 4 stars in Mexico!
Stayed 3 nights in Jun 2023
Response from Patricia Moutas on 8 Jun 2023
Dear Darrell,We would like to thank you for your comment. It will be helpful to improve our service and its quality.We regret that your experience with us was not perfect.However, we assure you that all of your comments and suggestions will be taken into consideration in order to continuously improve our service quality.Kind Regards,Patrícia Moutas - Guest Experience Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
We loved everything about this resort, but particularly the kids club staff who made the children feel so welcome and comfortable. The heated pool was such a bonus, and the view from the beachfront restaurant was amazing.
Stayed 6 nights in May 2023
Response from Patrícia Moutas on 1 Jun 2023
Dear Mrs. Jennifer, It is really gratifying to know how enjoyable your stay was and that you were pleased with our service quality. Thank you so much for your comments and review.We look forward to welcoming you again, hopefully soon, to our Hotel.Kind regards,Patrícia Moutas- Guest Experience Manager

6/10 Okay

Evgeny

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
No upgrades were offered, just 2 drinks. The hotel advertising private beach, but the charge you 23euro for the beach chairs. Rooms are outdated with moldy/cracked tiles in the bathroom.
Stayed 2 nights in May 2023
Response from patriciamoutas on 1 Jun 2023
Dear Evgency,We have to thank for spending your time to give us feedback regarding your experience.We regret that your stay wasn't perfect and we look forward to welcoming you again and to give you the best service possible.We have a high standard quality and we are looking forward to an oportunity to show you this. Kind regards,Patrícia Moutas - Guest Experience Manager

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous resort hotel. Great heated pools, pretty private beach, easy access to restaurants and a few minutes to Albufeira old town… breakfast buffet is more than you can ask for, Atlantico restaurant is really good but local dining options are a better deal…
Response from Inês Caeiro on 23 May 2023
Dear Philippe,Thank you for your comment and for leaving us your great opinion about our Hotel.It’s very special for us to learn that your experience was great and that you had such a pleasant stay with us.It's for comments like yours that our team works daily.We look forward to welcoming you again.Kind Regards,Inês Caeiro - Guest Experience Manager

6/10 Okay

shahrzad

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
1-Staff were rude and unhelpful; they were annoyed about our questions and in one occasion snapped at my friend. 2-We booked a couple of tours with them. They made mistakes with the times and we were about to miss our tour. 3-They also took the money for the tour in cash and didn't mention on the receipt that we paid and we got into trouble with the tour company. 4-We had to stay in line to enter the breakfast room. Cooked breakfast items were very oily and the fruits were not fresh. Sometimes the orange juice was fresh and other times it was from a box. 5-There was nowhere to get water without having to pay. 6-The cash machine charged a lot. It charged €3.95 for a €50 withdrawal. 7-At the beginning they gave us a room classified as sea-view, however it was on the ground floor and didn't really have any view. We managed to change the room after the first night. 8-The air condition in the second room was not working for one night.
Stayed 4 nights in Apr 2023
Response from Inês Caeiro on 6 May 2023
Dear Shahrzad,We would like to thank you for your comments. It will be helpful to improve our service and its quality.We regret that your stay with us was not the great experience that we strive to provide to all of our Guests.We look forward to welcoming you again, hopefully soon, for a better experience.Kind Regards,Inês Caeiro - Guest Experience Manager

2/10 Terrible

Meghan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible. The price includes nothing. We were turned away from an empty restaurant because we did not have a reservation we never thought we would need to make in April. Each day we went down to the beach located directly on the resort and we’re denied chairs!! Everything closed at 6. Since the resort is about 15 min from downtown we felt uncomfortable venturing in alone and the shuttle service ended at 5. I would not recommend this hotel. The beach is gorgeous but you can’t get a chair from the hotel without extra cost. Terrible communication, would NOT recommend!
Response from Inês Caeiro on 23 Apr 2023
Dear Meghan,Thank you for your feedback. Your coment is very important to us, so that we can maintain and improve our service every day.We regret that you didn’t like the quality of our service. Usually the quality of our service is mentioned by our guests as a positive point.Please note that the beach concession started yesterday April 22nd and is daily open from 09.00am to 07.00pm with an extra cost for one umbrella and two long chairs; our private shuttle is daily available until 06.25pm to allow guests to visit Albufeira downtown in the evening.Looking forward to your next visit for a better experience.Kind regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price
Very happy with my stay. Friendly staff,the hotel was spotless. I would say the food and drinks were a little on the expensive side. But i would happily stay there again.
Stayed 4 nights in Apr 2023
Response from Inês Caeiro on 21 Apr 2023
Dear Steven,Thank you for your comments.The nicest compliment that our team can get is your desire to return.The availability and the friendliness of our staff is a characteristic of all of our staff members, and we're very happy to know that you felt them.We look forward to your next visit to our hotel.Kind Regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful relaxing location. The balconies would benefit from maintenance.
Response from Inês Caeiro on 16 Apr 2023
Dear Rosemary,Thank you for mentioning our location as one of our best assets.In fact, our Hotel is located facing the Atlantic Ocean with superb views.We're also very happy to know that you've had such an enjoyable stay and we look forward to welcoming you again.Kind regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with beautiful view, delicious breakfast, friendly & very helpful team. We would definitely stay here again next time we visit Portugal.
Stayed 7 nights in Mar 2023
Response from Inês Caeiro on 15 Mar 2023
Dear John,Thank you for your comments.The nicest compliment that our team can get is your desire to return.We are truly happy to learn that you enjoyed our location as like as our buffet breakfast food. The availability and the friendliness of our staff is a characteristic of all of our staff members, and we're very happy to know that you felt them.We look forward to your next visit to our hotel.Kind Regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

conor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2023
Response from Inês Caeiro on 25 Mar 2023
Dear Conor,We thank you very much for the maximum score you have given to our Hotel and our service. We wish to welcome you again soon with the usual quality of our Hotel as well as in any other Hotel of the Real Group.Best regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

Ruben, Hialeah Gardens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property,but not the color of interior apto
Stayed 5 nights in Jan 2023
Response from Inês Caeiro on 6 Feb 2023
Dear Ruben,We sincerely thank you for letting us know about your stay at the Grande Real Santa Eulália Resort & Hotel SPA.We were very pleased to learn that our service and hospitality meet your expectations and we are very happy to know that we are continuing to maintain the high standard that we strive for.Our appartments were painted with special colours to invite our Family guests to enjoy and relax on a colourfull holiday.Hoping to welcome you again at our hotel, we remain,Yours Faithfully,Inês Caeiro - Guest Experience Manager

8/10 Good

James C.

Liked: Cleanliness, staff & service, room comfort
Very good but not 5 stars
Nice hotel on a beautiful beach. Definitely a 4 star hotel but for sure not a 5 star. Breakfast buffet was big and very good, staff very friendly. Unfortunately my room was very cold despite the heat set at the maximum. Also they are still using a wall mount blow dryer which really does not dry long hair.
Stayed 1 night in Jan 2023
Response from Inês Caeiro on 3 Feb 2023
Dear James C,It is really gratifying to learn how enjoyable your stay was and to know that you were pleased with our buffet breakfast service and our staff. We also appreciated the compliments regarding our staff members. We will make sure that your comments are passed on to our team, who will be delighted too.Thank you for your construtive comment about our services in general.We look forward to your next visit .Kind regards,Inês Caeiro - Guest Experience Manager

6/10 Okay

Alan

Liked: Cleanliness, staff & service
A mixed bag
Cold room despite the heat set at the maximum 27°. Old interior And overall overrated. Direction link to GOS sent me several kilometers away. Staff are very polite. Breakfast had a lot to offer but not much on the healthy side.
Stayed 1 night in Jan 2023
Response from Inês Caeiro on 3 Feb 2023
Dear Alan,Thank you for your feedback and your constructive comments. It’s always important to know our Guests opinion to maintain and improve our service every day.We're very glad to know that you enjoyed our staff. Our Guests' satisfaction is our main concern.We look forward to welcoming you again in the near future at the Grande Real Santa Eulália Resort & Hotel Spa.Kind regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

Kai Wing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good resort type hotel
Stayed 4 nights in Dec 2022
Response from Inês Caeiro on 7 Jan 2023
Dear Kai Wing,We are very happy to learn that you had such a great experience with us.Our teams' daily goal is to answer to our Guests' needs with kindness and professionalism.Your comment is very special to us because it shows that our goal was accomplished.We will continue to do all of our efforts to improve our service every day.We hope you stay with us again soon.Kind Regards,Inês Caeiro - Guest Experience Manager

4/10 Poor

Clifford

Stayed 1 night in Dec 2022
Response from Inês Caeiro on 6 Nov 2023
Dear Clifford,Thank you very much for the score you gave to our hotel and to our service. We are very proud to see that you enjoyed the services offered by our hotel. Our daily aim is to serve our guests well and provide good experiences and we are delighted to see that these objectives have been metWe hope to welcome you back soon for another wonderful experience.Kind regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

Mohammad Ibrahim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing. Loved everything about the place. Stayed for a week with family. The place is stunning. Looking forward to visit again next year.
Response from Inês Caeiro on 27 Dec 2022
Dear Mohammad Ibrahim,Thank you for your comments.The nicest compliment that our team can get is your desire to return.We are truly happy to learn that you & your Family enjoyed everything about the Grande Real Santa Eulália Resort & Hotel Spa.We look forward to your next visit to our hotel.Kind Regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable on a beautiful beach
Stayed 2 nights in Dec 2022
Response from Inês Caeiro on 18 Dec 2022
Dear James,We are very happy to learn that you had such a great experience with us.Thank you for your excelent comment as like as for your maximum score.We hope you stay with us again soon.Kind Regards,Inês Caeiro

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The hotel has all that we needed in one place.
Stayed 4 nights in Sep 2022
Response from Inês Caeiro on 24 Oct 2022
Dear Peter,Thank you so much for your review. It was a real pleasure to read it and how much you have enjoyed your stay with us.Only demanding Guests like you allow us to improve our service and continue to exceed expectations.We look forward to welcoming you again, hopefully soon.Kind regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

Jarrod

Travelled with partner
Liked: Amenities
I chose this hotel because of the Expedia VIP Access label and the good nightly rate. The hotel is looking tired and in need of a refurb. Very expensive dining and drinks options too. I was disappointed I had to pay €10 for a half day on the loungers at the beach area. A hotel on the beach should at least offer its guests a great beach experience without additional charges. Wi-Fi was not available in our room upon check-in but we were moved to a new room quite quickly. Having just come from an exceptional 5-star experience in Lisbon at the Epic SANA, I’d be hesitant to say this is a 5-star hotel. Breakfast options were good - and the pool area is wonderful. With so many options available, and having chosen the VIP Access option - I’ll suggest looking at other newer options in the future.
Stayed 2 nights in Sep 2022
Response from Inês Caeiro on 30 Sept 2022
Dear Jarrod,Thank you for your feedback and your constructive comments. It’s always important to know our Guests opinion to maintain and improve our service every day.We're very glad to know that you enjoyed our staff and our service in general. Our Guests' satisfaction is our main concern.We look forward to welcoming you again in the near future.Kind regards,Inês Caeiro - Guest Experience Manager

8/10 Good

michael

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2022
Response from Inês Caeiro on 25 Sept 2022
Dear Michael,We are very happy to learn that you had such a great experience with us.Our teams' daily goal is to answer to our Guests' needs with kindness and professionalism.Your good score is very special to us because it shows that our goal was accomplished.We hope you stay with us again soon.Kind Regards,Inês Caeiro - Guest Experience Manager

6/10 Okay

Nicholas

Liked: Staff & service
Disliked: Cleanliness
Chairs in the room were stained. The room itself could have been cleaner. Staff was great.
Stayed 2 nights in Sep 2022
Response from Inês Caeiro on 20 Sept 2022
Dear Nicholas,Thank you so much for your review, especially for your kind comments about the friendliness of our team, which were really appreciated.We are happy to know that you had a thoroughly enjoyable stay with us.We look forward to welcoming you again to our Hotel.Kind regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place--basically right on the beach--if you haven't been to Portugal before you may not realize even on the beach generally means there's also a cliff or hill involved. Here too but a very short walk down. Great dining options--the breakfast that is included was good but they don't keep things like eggs, bacon and sausages in chafing dishes and were cold. Had dinner at the Atlantico Restaurant on property--have the seafood cataplana-its amazing! I would return here in a heartbeat. The ocean view and the vibe of the whole place was very inviting. Jonathan the bartender and Ilyana who checked us in were very helpful.
Stayed 2 nights in Sep 2022
Response from Inês Caeiro on 19 Sept 2022
Dear Anthony,Thank you for your comments.The nicest compliment that our team can get is your desire to return.We are truly happy to learn that you enjoyed our location and our dining options. The availability and the friendliness of our staff is a characteristic of all of our staff members, and we're very happy to know that you felt them.We look forward to your next visit to our hotel.Kind Regards,Inês Caeiro - Guest Experience Manager

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience. Lunch/Dinner buffet was a little overpriced for the available options.
Stayed 4 nights in Sep 2022
Response from Inês Caeiro on 12 Sept 2022
Dear Daniela,We are very happy to learn that you had such a great experience with us.Our teams' daily goal is to answer to our Guests' needs with kindness and professionalism.Your comment is very special to us because it shows that our goal was accomplished.We will continue to do all of our efforts to improve our service every day.We hope you stay with us again soon.Kind Regards,Inês Caeiro - Guest Experience Manager