Estrada de Santa Eulalia Apartado 978, Areias de S. Joao, Albufeira, Faro
Reviews
5.8
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Terrible cleaning, lots of dirt, cockroaches inside the apartment. Indoor pool closed, broken windows, gym closed, 1 outdoor pool closed. Playground dirty, elevador with problems (people got stuck inside a few times). Terrible check in. And 2 hours after check in (started at 4pm to get the apartment “ready”).
Hotel is out of the way with nothing around it but other hotels and two good restaurants nearby.
Hotel is damp and mouldy. Terrible smell in room.
Whole complex is in poor state of repair.
Pool water is filthy could not see bottom with cloudy water.
No hot water on two occasions
Reception staff unaccommodating.
sophie b
Stayed 1 night in Apr 2018
Response from Ricardo Costa on 10 Apr 2018
Dear Sophie, we appreciate your comments and we will repair all the issues that you write. About the location we're 5 minutes walking distance from the beach, you can also find a small supermarket, and about the reception staff I as a Front Office Manager will train them to improve the service.
Sincerely
Check in tardio, tinhamos como check in 14h00, só nos deram quarto às 18h10. Não tinha ar condicionado a funcionar. Reservamos com cama de casal e disseram que não tinham essa informação no sistema e nem quarto disponível nessas condições.
L’état de l’hotel et le personnel. On a du changer 3 fous le chambre, finalement on a laissé faire . Le personnel disait n’impprte quoi, il se traitait entre eux des menteurs Très deçu, recommande à personnes
Prezzi convenienti, stanza carina molto grande con cucina e frigo. Mobili un po' vecchi ma in ottimo stato. Personale gentile Ma poco sollecito a risolvere piccoli problemi... comunque lo consiglierei dato l'ottimo rapporto qualità prezzo... ah, colazione deludente
Verified traveller
Stayed 3 nights in May 2018
8/10 Good
Verified traveller
16 May 2018
Liked: Cleanliness, staff & service, room comfort
L hôtel nous a satisfait et le + apporté par la gentillesse du personnel très agréable séjour