Property amenity
Check availability

Reviews of Sheraton Montazah Hotel

5 out of 5
Sheraton Montazah Hotel
Corniche Road, Alexandria

Reviews

7.2

Good

Rating 10 - Excellent. 113 out of 394 reviews" "
Rating 8 - Good. 114 out of 394 reviews" "
Rating 6 - Okay. 80 out of 394 reviews" "
Rating 4 - Poor. 39 out of 394 reviews" "
Rating 2 - Terrible. 48 out of 394 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

lama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise is the bad thing in that area only the rest was amazing
Stayed 3 nights in Feb 2024

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service
I like the staff and services
Stayed 3 nights in Feb 2024

2/10 Terrible

IHAB

Business traveller
Disliked: Amenities, property conditions & facilities
Property need total update Not 5 Star Definitely
Stayed 3 nights in Feb 2024

10/10 Excellent

Qutub Khan, Thane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service

4/10 Poor

Ehab

Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here! Security cameras spy on you!
This hotel was like stepping into a time warp. It was old, grimy, and in need of a complete rehab. My room was noisy and overlooking a closed beach, which was useless. I couldn't enjoy the balcony due to construction noise. The room itself was dirty—I found tufts of hair under the bed—and the bathroom was so disgusting, I could barely use it. Everything about the hotel was completely outdated and depressing. I would expect more from a Sheraton. The worst part is, the hotel staff were watching us on security cameras, which was very unnerving. When my friend, who had his OWN room, and is basically like a brother to me, visited my room for five minutes to have coffee on the balcony, hotel security immediately called my room and told me he had to leave. I have no problem with the rules of the country, but I found it creepy that we were being watched on security cameras. It ruined our vacation. The next morning, breakfast was completely gross with watery coffee and old fruit. When we were checking out, there was an angry customer leaving the hotel and yelling at the top of his lungs. It was a miserable experience. I do not recommend this hotel. After one night, we cut our vacation short and left.
Stayed 3 nights in Jan 2024

6/10 Okay

Amr

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

6/10 Okay

Jenna

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Pros: 1. downtown, nice view from ocean-view rooms 2. Attentive staff, aside from rude reception woman 3. Kettle and fridge in room, daily water Cons: 1. No hairdryer, no bathroom fan, no robes 2. Bathroom shampoos were just brand name bottles, filled with cheap soaps 3. Stayed for 10 nights, and they wouldnt even let me check in at 2:45pm, 15 minutes early. 4. Rude woman at reception 5. Breakfast $10 per person 6. They use nestle products; they should boycott for Gaza and use Egyptian water instead.
Stayed 10 nights in Dec 2023

8/10 Good

Melad

Stayed 2 nights in Dec 2023

10/10 Excellent

Shareef

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was very nice experience
Stayed 1 night in Dec 2023

10/10 Excellent

Shareef

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience
Stayed 1 night in Dec 2023

10/10 Excellent

Onsi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent
Stayed 3 nights in Nov 2023

8/10 Good

Antonio Xavier

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
good
Stayed 2 nights in Nov 2023

4/10 Poor

Belqus

Liked: Cleanliness, property conditions & facilities
Disappointed for Sheraton
Old furniture with closed beach. Good services and good location.
Stayed 1 night in Nov 2023

8/10 Good

Ehtesham

Liked: Cleanliness, staff & service, property conditions & facilities
Need to update prayer
Stayed 1 night in Nov 2023

10/10 Excellent

Taahir

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheraton Montazah Hotel is a great stay, with very clean rooms, a great balcony view of the Mediterranean Sea, including a nice pool, assistance from great friendly English speaking staff, also a nice bar with great selections plus live music ... I definitely would & will be returning
Stayed 1 night in Oct 2023

10/10 Excellent

Victor

Travelled with family
Liked: Amenities
Nice property
Stayed 2 nights in Oct 2023

6/10 Okay

Joanne

Liked: Staff & service
Disliked: Cleanliness
The staff were really warm and friendly but the hotel is tired and needs renovation, the corridors were dimly lit and smelled damp.
Stayed 2 nights in Oct 2023

10/10 Excellent

Nagy, Bundoora

Stayed 2 nights in Oct 2023

6/10 Okay

jamil

Liked: Cleanliness
Stayed 3 nights in Oct 2023

10/10 Excellent

Sherif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Asama, Chandler

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing service, location and staff! 5 stars everything
Stayed 3 nights in Oct 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Kamal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY THERE
The worst experience I have ever had in a hotel. 1. They advertised private beach that was Closed. 2. The room smelled and the furniture was in a very bad condition. 3. No wi-fi 4. No amenities, not even paper and pencil. 5. The closets smelled so bad and partially broken. 6. The mini fridge wasn’t working. 7. Only one bath towel, and a broken shampoo bottle. 8. The pillows were very uncomfortable. 9. No remote for the air condition. When I complained to the manager about all this, his response was “ we will try to fix it next time.
Stayed 3 nights in Sep 2023

10/10 Excellent

shaaban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent for our vacation And the staff was great and helpful And my wife and me very happy with the service specially MR Aymen make our stay Joyful Thank you all keep up great job Shaaban Soliman
Stayed 3 nights in Sep 2023

6/10 Okay

Manal

Liked: Staff & service
Disliked: Property conditions & facilities
The property was old and the rooms were small . service was good
Stayed 3 nights in Aug 2023

10/10 Excellent

Nader

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Gehan

Disliked: Staff & service, property conditions & facilities
So bad experience
Stayed 1 night in Aug 2023

4/10 Poor

Medhat

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel needs too much improvement
Stayed 2 nights in Jul 2023

2/10 Terrible

SHEYMA

Disliked: Staff & service, property conditions & facilities
Very very old hotel please
Stayed 6 nights in Jul 2023

10/10 Excellent

Frances Margaret

Liked: Cleanliness, staff & service
The moment I arrived it wonderful reception good service
Stayed 7 nights in Jun 2023

8/10 Good

OSAMA

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all it was good just some confusion happen when they told me i only can have breakfast for 1 on i paid for 2 but other than that it was good
Stayed 4 nights in Jun 2023

8/10 Good

farouk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Mohamed, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, beautiful view, professional staff
Stayed 1 night in Jun 2023

10/10 Excellent

Ouafaa, gaffney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great especially Ayman at customer service and Nadia at room service .really staff is great makes you feel perdonal , welcome and at home . Thanks everyone.
Stayed 2 nights in Jun 2023

10/10 Excellent

Amr, New York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location ,professional and friendly staff.
Stayed 3 nights in Jun 2023

10/10 Excellent

Ahmed

Travelled with family
Liked: Property conditions & facilities
It was a Wonderful experience I stayed there The staff excellent the service great everything there high quality , special thanks to the gust relations and the front disc they are a wonderful people ❤️ I enjoyed my stay there and I will be back
Stayed 2 nights in Jun 2023

10/10 Excellent

Mohamed, Cairo

Liked: Cleanliness, staff & service, property conditions & facilities
Next to the Montaza and the room had a great view of the sea.
Stayed 1 night in May 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Mahmoud

Stayed 1 night in May 2023

8/10 Good

Tamara

Travelled with partner
Liked: Cleanliness, staff & service
Clean ..room service were excellent thank you Eman..all the staff were nice..the view was amazing..thank you all..
Stayed 9 nights in May 2023

4/10 Poor

Saeed

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property is outdated need a major remodeling Rooms are very small He staff is super nice and friendly Location is a little bit far from the action
Stayed 1 night in May 2023

10/10 Excellent

Passant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheraton Montazah hotel location is excellent. The sea view was magnificent and breathtaking. it has its own private beach and the breakfast had variety. Staff were very friendly and helpful.

10/10 Excellent

Milena

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel where we were welcomed warmly by the staff. Comfortable room with a balcony overlooking the Mediterranean. Wonderful breakfast. Nice location with private beach across the street. Double decker buses stopping near the hotel are convenient to explore other areas of Alexandria.

10/10 Excellent

Huda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Apr 2023

6/10 Okay

Paulette

Travelled with group
Stayed 4 nights in Apr 2023

10/10 Excellent

Huda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
We would like to send special thanks to the managements and all the staff for making our stay very comfortable and welcoming we hope we see you soon and sure will recommend your hotel to our friends. We Wish you all the success And keep up the good work
Stayed 1 night in Apr 2023

10/10 Excellent

Mohamed, Cairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and friendly staff. Great view
Stayed 1 night in Apr 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here at the last minute on arrival in Alexandria and booked the room and a car online while waiting to board my flight. Not only did Mr. Yasser contact me to confirm the car I requested to pick me up at the airport but he met me at reception when I arrived at the hotel. The few days I was there were amazing and despite being located on the corniche, the room was quiet. The breakfast was also exceptional and the hotel even gave me a complementary fruit/dessert plate. I would definitely stay there again.