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Reviews of Grand Hyatt Alkhobar Hotel and Residences

5 out of 5
Grand Hyatt Alkhobar Hotel and Residences
3266 CUSTODIAN OF TWO HOLY MOSQUES ROAD, AL OLAYA DISTRICT, Al Khobar

Reviews

9.0

Wonderful

Rating 10 - Excellent. 85 out of 113 reviews" "
Rating 8 - Good. 13 out of 113 reviews" "
Rating 6 - Okay. 3 out of 113 reviews" "
Rating 4 - Poor. 3 out of 113 reviews" "
Rating 2 - Terrible. 9 out of 113 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Salah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
ممتاز
Stayed 1 night in Mar 2024

10/10 Excellent

Salah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ممتاز
Stayed 1 night in Mar 2024

10/10 Excellent

ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Jonathan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Absence of customer friendly service
Very unfriendly check in. Inflexible service.
Stayed 1 night in Jan 2024

10/10 Excellent

Monera

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full kashkha but burger below average
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not well prepared at check in times
There are not reliable in check in process. Too much delay even if you arrive after 3 pm.
Stayed 1 night in Jan 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nawaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

2/10 Terrible

Sattam

Stayed 1 night in Nov 2023

4/10 Poor

Mohammed

Business traveller
Liked: Cleanliness
Disliked: Room comfort
The rooms are not comfortable. Beds are not good and the AC is not working well
Stayed 1 night in Nov 2023

10/10 Excellent

adel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Qiluick stary
It was a quick sleep in the middle ofy trip from qatar to bahrian
Stayed 1 night in Nov 2023

8/10 Good

Mashari, Alsalam

Liked: Cleanliness, staff & service, property conditions & facilities
My concern about the design of the toilet wasn’t comfortable, the bed as well wasn’t comfortable for me. The room size is great, Parking is easy, Another important point was the bill man before check in took longer time than he should and kept my luggage in the lobby until I came back again after waiting for a while. Other staff was great,
Stayed 3 nights in Sep 2023
Response from Nizar on 11 Oct 2023
Dear Mashari,Thank you very much for taking the time to review your stay, and I apologize for the inconvenience during check-in. Please rest assured that I will follow up on these matters, and we hope this will not deter you from returning to the hotel on your next visit to Al Khobar.Warm Regards,Nizar WeshahGeneral Manager

4/10 Poor

khalid, san antonio

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The stuff are not friendly at all
Stayed 3 nights in Aug 2023
Response from Nizar on 11 Oct 2023
Dear Khalid,Thank you for submitting your review and for pointing out the areas for improvement at Grand Hyatt Al Khobar Hotel and Residences. We hope that we will have the opportunity to be at your service in the near future.Kind Regards, Nizar WeshahGeneral Manager

10/10 Excellent

zayad

Stayed 1 night in Jul 2023

10/10 Excellent

ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting downtown
Stayed 2 nights in Jun 2023

6/10 Okay

Summer

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Decent
The hotel can certainly do better especially with such a big brand. It's beautiful and rooms are comfortable. However, the service and lack of communication is well noted. I put a deposit upon checking in for any incidentals but it was not acknowledged by other areas like room service or coffee bar, etc. I had to go down and reinforce that i wanted the ability to put my charges to my room NOT to pay separately.
Stayed 2 nights in May 2023

10/10 Excellent

ahmad

Stayed 1 night in Apr 2023
Response from Nizar Weshah on 30 Apr 2023
Hello Ahmad,We really appreciate you taking the time to rate your experience with us. Thank you for choosing Grand Hyatt Al Khobar Hotel And Residences, and for your perfect score. We are happy to see that you had a 5-Star experience, and we hope to welcome you again very soon.Best Regards,Nizar WeshahGeneral Manager

10/10 Excellent

Manal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay the the Grand Hyatt was incredible. The premises were ultra luxurious, the meals were delicious, while the staff were friendly and professional. Arranging transportation was effortless, whether it was the hotel transport, or ride-sharing. Additionally, the location was prime—everything I needed was in the vicinity. I’d stay here again, in a heart beat.
Stayed 3 nights in Apr 2023
Response from Nizar Weshah on 30 Apr 2023
Hello Manal,We really appreciate you taking the time to rate your experience with us. Thank you for choosing Grand Hyatt Al Khobar Hotel And Residences, and for your perfect score. We are happy to see that you had a 5-Star experience, and we hope to welcome you again very soon.Best Regards,Nizar WeshahGeneral Manager

2/10 Terrible

Ahmed A.

Stayed 1 night in Mar 2023
Response from Nizar Weshah on 30 Apr 2023
Hello Ahmed,Greetings from Grand Hyatt Al Khobar Hotel and Residences.Thank you for taking the time to rate your stay with us.It has been noticed that you were not impressed with the hotel. I would like to have your feedback to discuss it with the concerned departments for future improvements.We hope to see you again soon.Best Regards,Nizar WeshahGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay - recommend highly
Stayed a month in a delux apartment and it was a fantastic respite from the dust and noise outside. The rooms were clean and comfortable and the housekeeping staff were always there but seldom seen. They value your privacy but are available at a moments notice. The restaurants were great but the service could use a little improvement - not much, but a little more training would make it top notch. The Ramadan tent feast they set up in the ballroom was outstanding. Everything you could want and many things you weren’t aware you wanted until you saw them. I really didn’t need three trips to the dessert bar…but I took them anyways. Overall an excellent hotel with a convenient location attached to the Al Rashid Mall and grocery store without having to step outside. Would highly recommend to anyone.
Stayed 5 nights in Mar 2023
Response from Nizar Weshah on 30 Apr 2023
Hello John,On behalf of the entire team, thank you so much for the excellent review, compliments and kind words about our hotel and services. We are delighted that you found our associates very helpful and that you enjoyed our hotel facilities.We look forward to welcoming you back to Grand Hyatt Al Khobar Hotel and Residences very soon.Warm Regards,Nizar WeshahGeneral Manager

10/10 Excellent

mazin

Stayed 1 night in Mar 2023
Response from Nizar Weshah on 30 Apr 2023
Hello Mazin,Thank you for your wonderful rating. We look forward to seeing you soon.Warm Regards,Nizar WeshahGeneral Manager

10/10 Excellent

AHMED

Stayed 1 night in Mar 2023
Response from Nizar Weshah on 30 Apr 2023
Hello Ahmed,Thank you for your wonderful rating. We look forward to seeing you soon.Warm Regards,Nizar WeshahGeneral Manager

10/10 Excellent

ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

6/10 Okay

saud, Secaucus

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 4 nights in Feb 2023

10/10 Excellent

Maen, Falmouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Zamil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Ishaq, Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This probably the best hotel in the Eastern Region. I stayed there for two nights. The service and rooms were top notch.
Stayed 2 nights in Oct 2022
Response from Nizar Weshah on 9 Oct 2022
Hello,Thank you for taking the time to post a personal review following your recent stay at Grand Hyatt Al Khobar Hotel and Residences.We are delighted to read that you enjoyed your stay and that we were able to provide you with a right Grand Hyatt Experience. Thank you again, and we wish to be always your preferred choice.Looking forward to welcoming you back at Grand Hyatt Al Khobar Hotel and Residences, in the near future.Best Regards,Nizar Weshah General Manager

10/10 Excellent

Ahmed

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing!
Stayed 3 nights in Aug 2022
Response from Nizar Weshah on 21 Aug 2022
Hello Ahmed,We really appreciate you taking the time to rate your experience with us. Thank you for choosing Grand Hyatt Al Khobar Hotel And Residences, and for your perfect score. We are happy to see that you had a 5-Star experience, and we hope to welcome you again very soon.Best Regards,Nizar WeshahGeneral Manager

10/10 Excellent

Farhan

Travelled with family
Liked: Staff & service
Rtfd
Stayed 1 night in Aug 2022
Response from Nizar Weshah on 21 Aug 2022
Hello Farhan,We really appreciate you taking the time to rate your experience with us. Thank you for choosing Grand Hyatt Al Khobar Hotel And Residences, and for your perfect score. We are happy to see that you had a 5-Star experience, and we hope to welcome you again very soon.Best Regards,Nizar WeshahGeneral Manager

10/10 Excellent

abdulwahhab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and luxury brand new hotel
Stayed 2 nights in Jul 2022
Response from Nizar Weshah on 17 Jul 2022
Dear Mr. Abdulwahab, Warm greetings from Grand Hyatt Al Khobar Hotel and Residences. Thank you for your pleasant score and I’m glad that your stay with us was up to your satisfaction. We hope to see you soon again in the near future. Best Regards, Nizar Weshah General Manager

10/10 Excellent

Anmar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in May 2022
Response from Nizar Weshah on 29 Jun 2022
Dear Mr. Anmar, Warm greetings from Grand Hyatt Al Khobar Hotel and Residences. Thank you for your pleasant score and I’m glad that your stay with us was up to your satisfaction. We hope to see you soon again in the near future. Best Regards, Nizar Weshah General Manager

10/10 Excellent

Mazen

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Nizar Weshah on 3 Apr 2022
Dear Mr. Mazen, Warm greetings from Grand Hyatt Al Khobar Hotel and Residences. Thank you for your pleasant score and I’m glad that your stay with us was up to your satisfaction. We hope to see you soon again in the near future. Best Regards, Nizar Weshah General Manager

10/10 Excellent

Ahmed

Stayed 2 nights in Mar 2022
Response from Nizar Weshah on 29 Mar 2022
Dear Mr. Ahmed, Warm greetings from Grand Hyatt Al Khobar Hotel and Residences. Thank you for your pleasant score and I’m glad that your stay with us was up to your satisfaction. We hope to see you soon again in the near future. Best Regards, Nizar Weshah General Manager

10/10 Excellent

Amira R.

Liked: Cleanliness, staff & service, property conditions & facilities
Five star
Stayed 1 night in Mar 2022
Response from Nizar Weshah on 21 Mar 2022
Hello Amira, We really appreciate you taking the time to rate your experience with us. Thank you for choosing Grand Hyatt Al Khobar Hotel And Residences, and for your perfect score. We are happy to see that you had a 5-Star experience, and we hope to welcome you again very soon. Best Regards, Nizar Weshah General Manager

10/10 Excellent

ahmad

Liked: Staff & service
Stayed 1 night in Mar 2022
Response from Nizar Weshah on 15 Mar 2022
Dear Mr. Ahmad, Warm greetings from Grand Hyatt Al Khobar Hotel and Residences. Thank you for your pleasant score and I’m glad that your stay with us was up to your satisfaction. We hope to see you soon again in the near future. Best Regards, Nizar Weshah General Manager

10/10 Excellent

mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Nizar Weshah on 20 Feb 2022
Dear Mr. Mohammed, Warm greetings from Grand Hyatt Al Khobar Hotel and Residences. Thank you for your pleasant score and I’m glad that your stay with us was up to your satisfaction. We hope to see you soon again in the near future. Best Regards, Nizar Weshah General Manager

2/10 Terrible

Othman Khalid

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
They messed up my billing big big time
Stayed 2 nights in Feb 2022
Response from Dalya on 16 Feb 2022
Dear …, Thank you very much for taking the time to review your stay and I am sorry for the inconvenience regarding your bill. Please be rest assured I will follow up on these matters and we hope this will not deter you from returning to the hotel on your next visit to Al Khobar. Warm Regards, Nizar Weshah General Manager

10/10 Excellent

ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Dalya on 7 Feb 2022
Dear Mr. Ahmad, Warm greetings from Grand Hyatt Al Khobar Hotel and Residences. Thank you for your pleasant score and I’m glad that your stay with us was up to your satisfaction. We hope to see you soon again in the near future. Best Regards, Nizar Weshah General Manager

10/10 Excellent

Jarrah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Dalya on 13 Jan 2022
Hello Jarrah, We really appreciate you taking the time to rate your experience with us. Thank you for choosing Grand Hyatt Al Khobar Hotel And Residences, and for your perfect score. We are happy to see that you had a 5-Star experience, and we hope to welcome you again very soon. Best Regards, Nizar Weshah General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Dalya on 13 Jan 2022
Hello , We really appreciate you taking the time to rate your experience with us. Thank you for choosing Grand Hyatt Al Khobar Hotel And Residences, and for your perfect score. We are happy to see that you had a 5-Star experience, and we hope to welcome you again very soon. Best Regards, Nizar Weshah General Manager

10/10 Excellent

Fahad

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Dalya on 13 Jan 2022
Dear Mr Fahad, Warm greetings from Grand Hyatt Al Khobar Hotel and Residences. Thank you for your pleasant score and I’m glad that your stay with us was up to your satisfaction. We hope to see you soon again in the near future. Best Regards, Nizar Weshah General Manager

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Dalya on 13 Jan 2022
Dear Mr. Jamal, Warm greetings from Grand Hyatt Al Khobar Hotel and Residences. Thank you for your pleasant score and I’m glad that your stay with us was up to your satisfaction. We hope to see you soon again in the near future. Best Regards, Nizar Weshah General Manager

10/10 Excellent

Hatem, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean. Lobby and other amenities look great. Location is also great.
Stayed 1 night in Dec 2021
Response from Dalya on 13 Jan 2022
Dear Mr. Hatem, Warm greetings from Grand Hyatt Al Khobar Hotel and Residences. Thank you for your pleasant score and I’m glad that your stay with us was up to your satisfaction. We hope to see you soon again in the near future. Best Regards, Nizar Weshah General Manager

8/10 Good

SAUD

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent facilities as a 5 stars hotel. Service needs little improvement as the help desk doesn't answer calls always where you need to make many calls ti get answered. The location is fantastic attached to Rashed mall where yo can shop and get back easily. Some of Bathroom stuffs were mussing you beed to call to get them ready. People staff were friendly. Food was on average quality as a 5 star level.
Stayed 1 night in Nov 2021
Response from Dalya on 13 Jan 2022
Dear Saud Thank you for submitting your review and for pointing out the areas for improvement at Grand Hyatt Al Khobar Hotel and Residences. We hope that we will have the opportunity to be at your service in the near future. Kind Regards, Nizar Weshah General Manager

10/10 Excellent

mazin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent, however they should increase number of people in reception. Check in took long time Replacing enticing key took long time
Stayed 3 nights in Oct 2021

10/10 Excellent

Jonathan, Al khobar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very modern and clean, nice outdoor area for coffee.
Stayed 1 night in Oct 2021
Response from Nizar Weshah on 31 May 2022
Hello Jonathan, Thank you for your great review. Looking forward on your next stay with us. Best Regards, Nizar Weshah General Manager

10/10 Excellent

Ahmed Odeh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hayfa and Quasi are the best people as well as their front staff .. I will stay there again for sure
Stayed 6 nights in Oct 2021
Response from Nizar Weshah on 17 Oct 2021
Hello Ahmed, Many thanks for taking your time to write this wonderful review about our hotel. I am very pleased to learn that my team at Grand Hyatt Al Khobar Hotel and Residences was able to exceed/meet your expectations during your stay. I will personally ensure to pass on your kind feedback. My team and I strive to be the best we can as surely no reward is greater than bringing joy to our guests. We look forward to welcoming you back soon. Best Regards, Nizar Weshah General Manager

10/10 Excellent

Ahmed Odeh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly.. Hayfa and Qusai are very nice people and friendly and helpful.. Big thank you
Stayed 3 nights in Sep 2021
Response from Nizar Weshah on 17 Oct 2021
Hi Ahmed, Thank you for your wonderful rating and kind words about our staff and services. We are pleased to hear that great efforts have been made to accommodate your stay with us. We look forward to seeing you soon. Warm Regards, Nizar Weshah General Manager

10/10 Excellent

amal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
فندق رااااائع
Stayed 1 night in Sep 2021
Response from Nizar Weshah on 21 Sept 2021
أهلاً أمل، تشرفنا بمعرفتك ونشكرك لابداء رأيك وتقييمك. يسرني سماع انك حظيت باقامة سعيدة معنا، ونتمنى أن نرحب بكم دائماً ضيوفاً أعزاء بفندق وريزيدنس جراند حياة الخبر. مع خالص التحية والإحترام. نزار وشاح المدير العام

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Nizar Weshah on 21 Sept 2021
أهلاً ، تشرفنا بمعرفتك ونشكرك لابداء رأيك وتقييمك. يسرني سماع انك حظيت باقامة سعيدة معنا، ونتمنى أن نرحب بكم دائماً ضيوفاً أعزاء بفندق وريزيدنس جراند حياة الخبر. مع خالص التحية والإحترام. نزار وشاح المدير العام