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Reviews of BG4 Guesthouse

3 out of 5
BG4 Guesthouse
Brekkugata 4, Akureyri

Reviews

8.2

Very good

Rating 10 - Excellent. 39 out of 99 reviews" "
Rating 8 - Good. 39 out of 99 reviews" "
Rating 6 - Okay. 9 out of 99 reviews" "
Rating 4 - Poor. 8 out of 99 reviews" "
Rating 2 - Terrible. 4 out of 99 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness
Stayed 3 nights in Oct 2022

2/10 Terrible

James

Travelled with family
Disliked: Staff & service, property conditions & facilities
I did not like the apartment at all. The door handle fell off into two pieces one on the bathroom side and other on the bedroom side of the door. I got locked in the bathroom and my wife on the bedroom side. Took us 15 or 20 minutes to put the handle together thru the hole for the handle and to get it working again. The TV did not work at all!! No breakfast was offered. I did not not see or talk to a live person. Only furnished us a combination to the apartment by text message. Terrible experience. Expedia should not list the apartment to your customers. Terrible!!!!!
Stayed 1 night in Sep 2022

10/10 Excellent

Shyue Ping, San Diego

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in Akureyri. Easy parking. Right in downtown and a few minutes walking to all the best places to eat. Rooms are a bit small but very clean.
Stayed 2 nights in Aug 2022

8/10 Good

Jan

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
The building suffers from an enormous amount of deferred maintenance. We booked and paid for two nights, but left after the first night because of the moldy wall in the bathroom. The sofa in our room was something from a flea market probably. Peeling wallpaper and general dilapidated condition.
Stayed 2 nights in Jul 2021

8/10 Good

Níels Atli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

2/10 Terrible

Alvin

Disliked: Staff & service, property conditions & facilities
Pick a Different Hotel
You have to check-in at a different location. No mention of this on Hotels com, no email from the hotel, no notice posted at hotel. When someone showed up, he was rude. Insisted I didn't read my emails. Said he would return with informational "folder" and he did not. Hotels.com website lists 24-hr front desk service. NOT TRUE. Room smelled. Bathroom smelled even worse. Bathroom sink malfunctioned giving only scalding hot water. No cold. Shower was ok. Hope you have better luck if you stay here than we did. I will be having words with Hotels.com.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Amenities
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This guesthouse is within walking distance to many restaurants, bars, and shops which was perfect for us because we did not rent a car. There is also free wifi and a kitchen for all guests to use. The only downside was the TV. The TV had 4 working channels, but 3 of the 4 channels were the same channel so we really only had 2 channels. Check-in was also a little confusing but the staff worked hard to get us in a room.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great brekfast
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed, great location, cute guesthouse
The guesthouse is really cute and close to everything. Bedroom was cozy. Bed was very comfortable. Bathroom was ok but we didn’t realize towels were NOT provided so that was a bummer. Also, we weren’t informed that you have to check in at a different location. Luckily another person staying there pointed us in the right direction. Check in was easy and staff were really nice. Would definitely stay here again.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Was an OK stay. The room was clean--only complaint about that is the pillows had 0 support. We didn't receive any information ahead of time about how to check in so we had no idea that you had to go to a different building. When we went to check in we were charged, when we already paid through Expedia. When I showed the girl our receipt her mood changed and she seemed really skeptical and told me to come back and talk to the manager. We went back and the manager said he refunded our card and gave us one morning of free breakfast. The manager said that Expedia never sent them the paperwork that they were supposed to so that's why it showed on their computer we should be charged. This doesn't really make up for the fact that this was on 12/31 and I still haven't been refunded my money. When I reached out to Expedia the vibe was that they were sticking up for the hotel since we received a free breakfast-- seems kind of backwards to not stick up for someone who's been a client for 5 years. However I have to say, this was my first not stellar Expedia experience. When we got stranded in Akureyri during a snow storm the girl at the desk was very nice and gave us our room back for the price that was listed on Expedia.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Raven Guesthouse
The staff were very helpful. The guesthouse is comfortable and in an excellent location. Difficult to do much cooking, but a small shared kitchen. Check in at a different location, in the evening - several blocks away. The single beds were adjustable and the coffee was very good.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you to all the staff here. I had an amazing 3 days stay in Akureyri. I had high fever on the day before check-out and my flight is 7pm on the next day. Because i was severely ill ,i can go nowhere. The cleaning lady said yes without thinking much when i requeted to stay in the room till my flight. Even though she cant speak fluent english,she always tried her best to let me understand. I was deeply touched by her act. She definitely is the warmest person i have ever met in iceland. Yes,the people here are too nice. I will definitely come again.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy Raven Guesthouse
Excellent location and a beautiful guesthouse. The staff were very helpful and solved an issue promptly. The room was spacious and the beds were very comfortable, nice to have access to a small kitchen. The only thing would have been nice to know: arriving after 5pm I had to walk several blocks to another hotel to check in.
Stayed 2 nights in Nov 2018

10/10 Excellent

Barnabas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great questhouse, very close to downtown
Stayed 5 nights in Nov 2018

10/10 Excellent

Udi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very neat and comfortable. But we had to walk to a different place to check-in and get our room keys, that's the only issue for us as it was very cold outside. Otherwise, we had a great time and the staff were very friendly. Kitchen is good too.
Stayed 1 night in Nov 2018

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one there to check us in, couldn't get in room
There was no one at the hotel when we arrived to check in. We called the number posted and were not able to reach anyone. We waited nearly an hour and no one showed up or answered the phone. We reached out to hotels.com for support. They also called the hotel, and still no one came to check us in. Hotels.com told me my rate was non-refundable and it would be the hotel's discretion to refund me. We ended up leaving and finding another hotel close by. I never heard from the hotel or hotels.com to help reach a resolution and have still not been refunded.
Stayed 1 night in Sep 2018
Response from Stjani on 11 Oct 2018
Hi Patricia, I'm very sorry to hear about this. I've been trying to find messages from you but I cannot. Are you able to message us again so we can be in contact with you in regards to this? Thank you, Stjani Ben - Sales manager

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Iceland's best!
This was my favorite Guesthouse in Iceland! Such a bargain for what you get. My room was huge, with a private room bathroom. The location was convenient for walking to all of the city sites. My favorite thing about this guesthouse was the unique style and decor. If I were to list a negative, you can hear the other guests in the common areas. That being said, the noise stopped at an acceptable hour. Highly recommended!
Stayed 1 night in Sep 2018

4/10 Poor

phoebe, Hong Kong

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
The check in was at another building rather far away from the guest house judging by the weather conditioning. Even the friendliest staff cannot make up for the fact that the room needs to be renovated. Free offer for breakfasts, which was nice, but i won't want to stay for another night.
Stayed 2 nights in Sep 2018

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location and very small and sweet pension. We’ll appointed and quiet.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A working farm with a horse-centric feel. Very small rooms with no TV but a beautiful lobby and delicious meals. Attentive staff, clean private baths, great beds and a very quiet location added up to a nice surprise.
Stayed 2 nights in Aug 2018

6/10 Okay

Ian

Disliked: Cleanliness, property conditions & facilities
Pretty location, but mold in bathroom
Hrafninn looked nice enough, and they originally sent us to a room upstairs that seemed beautiful. Then they said there was a mistake, and we had to go to room #2 on their lower floor. The main bedroom was fine, but the bathroom had a strong moldy smell, and also no shelf or counter to put any bathroom stuff on.
Stayed 1 night in Jul 2018

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect city center location
We had a lovely stay at Hrafninn. The room was spacious, clean, and quiet, and the location was absolutely perfect for exploring the city on foot. They accommodated our late arrival with no problem, and there was plentiful parking in the lot in front of the unit.
Stayed 1 night in Jun 2018

10/10 Excellent

M

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel on the main street
Easy to get everywhere, restaurants and shopping within walking distance. Parking is a bit confusing (as others have mentioned); it is behind the hotel. Also, as others have said, we never saw anyone on staff; our room binder with keys was waiting at the reception desk when we arrived. Nice room, comfy bed.
Stayed 1 night in Jun 2018

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice guest house with great location
Great location. Cute guest house with clean and spacious rooms with a common kitchen that had everything to make small meals.
Stayed 1 night in May 2018

8/10 Good

Tina, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy checkin (everything written out in a guide), so no one at reception. Nice and clean room, center of all attractions. Kitchen available if needed.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super cute!
This guesthouse was absolutely everything I could have asked for, the decor in the room and ch clue in are was really different. Very clean and quite inside. Although we stayed on the weekend and there was some noise outside. I didn’t mind it. Overall the staff was very friendly and helpful.
Response from Daniel on 2 May 2018
Hey! Thank you for your beautiful comment. We really appreciate you taking the time to write these kind words about our guesthouse. Hope your trip was great and we'll see you soon again.

4/10 Poor

Verified traveller

We found the property not our liking and transferred to their hotel which was about 400metres from the centre of town. The car parking at the Guesthouse is limited to 1 hr during the week so beware if you come from Monday to Saturday!
Stayed 2 nights in Feb 2018
Response from Daniel on 2 May 2018
Dear Guest. Thank you for taking the time to write us a comment. The parking is free all weekdays after 16:00 and until 10:00 the morning after. Usually our guests check in around that time and check out before 10:00 in the morning. I´m glad to hear we could help you out by moving you to our hotel. Hopefully your trip was lovely and we'll see you again :)

10/10 Excellent

SILVIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Ken, Atlanta

Liked: Property conditions & facilities, room comfort
Certainly met our needs, but...
The room was one of the larger rooms we had on our trip to Iceland... very comfortable. Slightly noisy on the side of the hotel that we were on (i.e. the front) - but a fantastic location for enjoying Akureyri by foot. The City Center (restaurants, shops, etc.), botanical garden, and Sundlaug (geothermal swimming pool) were just short walks away.
Stayed 3 nights in Sep 2017

10/10 Excellent

Amanda M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty hotel, perfect location!
Very pretty hotel! Check-in was easy and self-explanatory. This was in a perfect location!
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness
Pretty good place to stay, clean, small and quiet. Could be a little cheaper though for what you get.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love Akureyri
The staff was helpful and made good suggestions for restaurants and places to see. The guesthouse is located on a beautiful residential street near the shopping district. It has a kitchen where you can prepare simple meals.
Stayed 2 nights in Jul 2017

8/10 Good

Lynn

Liked: Cleanliness, room comfort
Very funky guest house in the middle of everything. Very quiet. No breakfast served. Lots of stairs. No guest reception. One rings a bell and speaks to the proprietor over an intercom. Clean and neat and quiet.
Stayed 1 night in May 2017

4/10 Poor

Marilee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly bathrooms and no innkeeper on site
Hrafninn Guesthouse is in an excellent location if you like to be close to the main city square and walking streets, but if you want a good night's sleep, its not the best. People are up all night racing motorcycles and shouting just below your window. But what was even worse was the sewer smell that came from the bathroom drains and also, that there wasn't an innkeeper on site. The smell in our room was so bad that we could hardly use the bathroom! When you arrive there is no information about how to contact the innkeeper but luckily another guest explained that you contact them through an outdoor intercom. That's it! We were told we could eat breakfast at a hotel that was easily a 10-15 minute walk away and when we did eat there on the second day, they tried to charge us for the breakfast! I would not recommend this hotel.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Parking was confusing, and we could only get in via the front door once we had buzzed someone, who was not on-site, on the intercom. However, once we managed to navigate the non-traditional check-in service, the stay was delightful. Beautiful and comfortable rooms, and a great location that made all sorts of things easily within walking distance.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Clean and comfortable but no service at all.
Clean and comfortable. No service at all as no one at reception despite a sign for 0700-2400 check in and it says to ring a door bell in emergency but the door bell was removed! We asked other guests they said to find a door with key in then it's probably the room, so we did. From start to finish, not seen a staff. The bed was warm and comfortable, and all good for an overnight stay.
Stayed 1 night in Jul 2017

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location - food & beverages outlets
The hostess responded within 5 minutes upon our arrival at Hrafninn Guesthouse. She was friendly, showed us around the guesthouse & attended to our queries. She apparently stayed nearby.
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall my stay at this guesthouse was disappointing. While the location was great, the bathroom smelled very bad and the room's furnishings were run down.
Stayed 1 night in Jun 2017

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The Guesthouse was perfectly, centrally located and easy to walk through town. The room was small but clean and the bed was comfortable. No blackout curtains but I rigged some clothes around the window which helped. The kitchen is small but has the basics for coffee, etc. I would stay again.
Stayed 2 nights in Jun 2017

8/10 Good

JON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice in Northern Iceland.
Great location and very helpful staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel located in the heart of town. Will definitely be back.

6/10 Okay

Shannon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Clean and comfy
Hotel / guesthouse was clean, there was no one there to check in-hard to find out what room we were in. Kitchen area was small but fully stocked with everything you would need to use but the small spiral staircase to get to it was very narrow so it was hard to get up the stairs with luggage.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a perfect location!
This Guesthouse was great! Perfect location in the middle of the city center. You can walk out your front door and walk to many restaurants, bars and shops. Parking it free right in front of the hotel but cars must be moved by 10am even though check out is noon. You need to get a parking card at a gas station but we weren't sure how that worked so we just left. Getting to said parking area is a little strange so just be careful or ask for directions beforehand you get there. We found it but we drove around for a bit. The room was spacious, beautifully decorated and super comfy beds.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The operator does not understand hospitality
Couldn't get in! We arrived to locked doors and no instructions as to how to get in. We saw people in a window and reached it with a stick so we could knock to get their attention. They came down and opened the door. They were other guests. We asked them how to reach our host. They weren't sure, their English being very rudimentary. We went into the establishment and looked about where we found a laminated card on a desk which asked guests to call a number, fortunately we had a phone, when the phone was finally answered with a "hello", no mention of what we had reached, no welcome, nothing, we asked if it was the guesthouse number, and were brusquely told yes and upon giving our name we were told a room number and told the key would be in the door. It was. This did not happen to us alone, every evening of the three nights we were there we helped other people who were standing in the dark in front of the door wondering how to get in. This is an appalling and nerve wracking reception after flying half way around the world, being tired and disoriented. The room was clean enough, but under the bed hadn't been dusted in months. The bed frame in our room was falling apart, the shower does not drain properly and we had to constantly turn the shower off so that we would not have a flood. We never once saw our host and no one inquired as to our wellbeing. If you are desperate consider it, but until they improve their check-in procedures don't stay here, you might be waiting for hours!