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Naama Bay Promenade Beach Resort by Accor

4.5 star property
Luxury hotel on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for Naama Bay Promenade Beach Resort by Accor

Exterior
Lobby lounge
Minibar, in-room safe, iron/ironing board, free WiFi
Lobby sitting area
Minibar, in-room safe, iron/ironing board, free WiFi

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • On private beach
  • Parking included
  • Gym
The current price is £49
includes taxes & fees
13 Jun - 14 Jun

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Superior Room, 1 King Bed, Sea View (Beach side)

Minibar, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Sea View (Beach side)

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Partial Sea View, Beachside

Minibar, in-room safe, iron/ironing board, free WiFi

Executive Room, 1 King Bed, Partial Sea View, Beachside

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Pool View (Beach side. Ground floor)

Minibar, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Single Beds, Pool View (Beach side. Ground floor)

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Partial sea view
  • Sleeps 4
  • 2 Single Beds

Deluxe Room, 1 Double Bed, Sea View

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed, Ocean View

Executive Suite, 1 King Bed, Ocean View | Minibar, in-room safe, iron/ironing board, free WiFi

Executive Suite, 1 King Bed, Ocean View

Highlights

Air conditioning
LCD TV
Separate bedroom
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, Partial Sea View, Beachside

Minibar, in-room safe, iron/ironing board, free WiFi

Executive Room, 2 Queen Beds, Partial Sea View, Beachside

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Pool View, Beachside

Deluxe Room, 2 Queen Beds, Pool View, Beachside | Minibar, in-room safe, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds, Pool View, Beachside

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Single Beds, Sea View (Beach side)

Minibar, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Single Beds, Sea View (Beach side)

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sea view
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room, 2 Queen Beds, Garden View, Beachside

Minibar, in-room safe, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds, Garden View, Beachside

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Sea View, Beachside

Minibar, in-room safe, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds, Sea View, Beachside

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Single Beds, Garden View (Beach side)

Minibar, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Single Beds, Garden View (Beach side)

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 2 Single Beds

Deluxe Room, 1 Double Bed, Pool View

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Pool View, Beachside

Minibar, in-room safe, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Pool View, Beachside

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View, Beachside

Minibar, in-room safe, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Garden View, Beachside

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Garden View (Beach side)

Minibar, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Garden View (Beach side)

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Garden View, Mountainside

Minibar, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Garden View, Mountainside

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Pool View, Mountainside

Minibar, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Pool View, Mountainside

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Single Beds, Pool View

Minibar, in-room safe, iron/ironing board, free WiFi

Deluxe Room, 2 Single Beds, Pool View

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, Pool View (Beach side. Ground floor)

Minibar, in-room safe, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Pool View (Beach side. Ground floor)

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Pool View, Mountainside

Standard Room, 1 King Bed, Pool View, Mountainside | Minibar, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Pool View, Mountainside

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View, Mountainside

Minibar, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Garden View, Mountainside

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 King Bed

Junior Suite, 1 Double Bed

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Hairdryer
Bathrobes
Private bathroom
Free bottled water
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 Double Bed

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The price is £252
includes taxes & fees
19 May - 20 May
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About the area

Map
El Salam Road, Naama Bay, Sharm El Sheikh, South Sinai Governorate, 46691

What's nearby

  • Naama Bay - 8 min walk - 0.4 miles
  • Naama Bay Beach - 15 min walk - 0.8 miles
  • Hollywood Sharm El Sheikh - 3 min drive - 2.3 miles
  • Domina Coral Bay Congress Centre - 7 min drive - 2.7 miles
  • Shark's Bay - 8 min drive - 3.2 miles

Getting around

  • Sharm El Sheikh (SSH-Sharm El-Sheikh Intl.) - 11 min drive

Restaurants

  • ‪ماكدونالدز - ‬6 min walk
  • ‪ماكدونالدز - ‬14 min walk
  • ‪مجرشي - ‬14 min walk
  • ‪أوتار الخليج - ‬14 min walk
  • ‪سيناى دايفرز بار - ‬12 min walk

About this property

Naama Bay Promenade Beach Resort by Accor

Luxury eco-certified hotel near Naama Bay
Close to Naama Bay Beach, Naama Bay Promenade Beach Resort by Accor provides a marina, a terrace and a coffee shop/cafe. With amenities such as a private beach and waterskiing, this hotel is the perfect place to soak up the sun. Indulge in a facial, a massage and a body treatment at the on-site spa. Enjoy the health club, as well as activities such as boat tours. In addition to a garden and a playground, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • 2 outdoor pools and a children's pool, with sunloungers
  • Free self-parking
  • A round-trip airport shuttle (surcharge), a vending machine and a 24-hour front desk
  • A gift shop, free newspapers and luggage storage
Room features
All 520 rooms feature comforts such as air conditioning and bathrobes, as well as perks such as free WiFi and safes.
Other amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries, baths and hairdryers
  • LCD TVs with satellite channels
  • Wardrobes/cupboards, daily housekeeping and phones

All-inclusive details

All-inclusive room rates at Naama Bay Promenade Beach Resort by Accor are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, Italian, Russian, Ukranian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Boat tours
  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Playground
  • Sauna
  • Steam room
  • Water skiing
  • Water sports equipment

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • On a private beach
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • No lift

More

  • 3 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1996
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

Naama Bay Promenade By Accor
Naama Bay Promenade Beach Resort
Naama Bay Promenade Beach Resort by Accor Hotel
Naama Bay Promenade Beach Resort by Accor Sharm El Sheikh
Naama Bay Promenade Beach Resort by Accor Hotel Sharm El Sheikh

Frequently asked questions

Does Naama Bay Promenade Beach Resort by Accor have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Naama Bay Promenade Beach Resort by Accor?

As of 13 May 2025, prices found for a 1-night stay for 2 adults at Naama Bay Promenade Beach Resort by Accor on 13 Jun 2025 start from £49.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Naama Bay Promenade Beach Resort by Accor pet-friendly?

No, pets are not allowed at this property.

How much is parking at Naama Bay Promenade Beach Resort by Accor?

Self-parking is free at this property.

What time is check-in at Naama Bay Promenade Beach Resort by Accor?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Naama Bay Promenade Beach Resort by Accor?

Checkout is at noon.

Does Naama Bay Promenade Beach Resort by Accor provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Naama Bay Promenade Beach Resort by Accor?

Some rate plans available at this property are all-inclusive.

Where is Naama Bay Promenade Beach Resort by Accor located?

Nestled on the beach, this Sharm El Sheikh hotel is within a 10-minute walk of Ras Mohammed National Park and Naama Bay. Naama Bay Beach and Red Sea are also within 15 minutes.

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Naama Bay Promenade Beach Resort by Accor Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 20 out of 67 reviews
Rating 8 - Good. 19 out of 67 reviews
Rating 6 - Okay. 10 out of 67 reviews
Rating 4 - Poor. 4 out of 67 reviews
Rating 2 - Terrible. 14 out of 67 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
One very rude reception staff, ruine all good from this hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Leonor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was what we expected, confortable with room in front of the swiming pool, with very good breakfast and very friendly,
Stayed 5 nights in Jun 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities

Good for the price

This is a good generally good hotel, the rooms are clean and cleaned every day. You get 2 bottles of water left in your room each day, there is tea and coffee and a fridge/ safe. I have stayed 3 times this year, it’s great for the price- The only negative is the large amount of Rude and irritating Russians and Ukrainians, they will push you out the way to get in front of you and enjoy large amounts of alcohol- so they are generally noisy at night. In the 3 times I have stayed this year, I have not seen or heard an English speaking person.
Stayed 7 nights in Dec 2024

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Claims to Be 5-Star, But Feels Like a 3-Star Resort in reality. Naama Bay Promenade *Mountain Side* is advertised as a luxury 5-star resort, but it feels more like a budget 3-star hotel pretending to be something it’s not. The food was repetitive and bland, clearly aimed at large tour groups. If you’re not on one of those packages, you’re out of luck. Worst part? You have to pay extra for a Coca-Cola—even though it’s supposed to be all-inclusive. That’s just cheap. The air conditioning in my room barely worked, and despite complaining, nothing was done. I spent nights sweating in a room full of mosquitoes. On top of that, the Wi-Fi was useless—constantly disconnecting and making it impossible to get any work done. The setup is also a mess. The “mountain side” is across a busy road from the beach, and you have to cross through a security gate every time. They even blocked my taxi from entering, so I had to walk the rest of the way with a torn meniscus. Completely unacceptable. To be fair, the staff are doing what they can—they’re clearly overworked. The problem is the management and the false advertising. Bottom line: This is NOT a 5-star resort. It’s a mediocre, outdated 3-star hotel with extra charges, broken amenities, and a frustrating layout. I wouldn’t stay here again if it were free.
Stayed 4 nights in Apr 2025

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting

Absolutely disgusting hotel. Filthy mouldy rooms I have many videos and photos to complain to on the beach about saying it’s 5 star. Should only be 1 star. Rude manager and staff even manager agreed as we had a meeting with him and he said it’s old and needs lots of repairs.
Sink permanently down would pop up
Cigarettes burns
Cracked tiles
Rotten
Stayed 2 nights in Nov 2024

6/10 Okay

Obai

Liked: Cleanliness
The area is nice, hotel facilities are average, the food is terrible 😑.. overall the hotel is average and it's worthy only at good offers also when picking a room note that it's one hotel but divided by Alsalam road to promenade beach & promenade mountain
Stayed 4 nights in Jun 2024

6/10 Okay

Cristina

Liked: Cleanliness

Decent

Decent!
Stayed 1 night in Apr 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent service from all the staff. The a la carte menu offered some delicious options. Scuba centers are 5 min walk from property.
Stayed 6 nights in Sep 2023

8/10 Good

Cristina

Liked: Cleanliness, room comfort

Decent

It’s decent for the price you pay. The food is mediocre. If you don’t spent to much time in the hotel it’s ok. I recommend it!
Stayed 4 nights in Apr 2024

6/10 Okay

amir

Disliked: Cleanliness, staff & service
Wasn’t too good
Stayed 4 nights in Apr 2024

6/10 Okay

Gloria

Disliked: Cleanliness, amenities, property conditions & facilities
Stay was okay but I was not impressed by how run down the Mountain Side hotel was. A/c, bathrooms, and building overall is needs to be refurbished. It used to be a Marriott but the quality is not the same. Buffett is poor at the mountain side but pretty nice at the beach resort across the street. Staff was friendly and accommodating.
Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

My advice - avoid it.

Awful from start to finish. The hotel and rooms are very tired and dirty in many places. I stayed on business for COP27 and paid a huge amount of money for it but the comments are not about value for money but rather getting the basics right. The room looked like it hadn't been refurbished for 20yrs.
Stayed 3 nights in Nov 2022

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel to stay at here. Hotel A/C was so nice and cold after a long and hot day at the beach. The bed is comfy, bathroom is very nice. Food is delicious. I don’t know how they make their fries but they are the best fries I’ve ever had. Also the club sandwich from the room service menu is addicting and I ate it almost daily because it’s so good. The hotel lobby is fabulous and the pool is so nice. I’d choose this over the four seasons any day. The walk to the Naama Bay shopping area is kind of long especially in the heat, but taxis are cheap. The beach is so nice and there were even some colorful fish swimming around us there. They clean your room daily and they do an amazing job. The staff is so friendly and go above and beyond for guests. Hotel has stores inside for sunscreen and any other needs which is super convenient. Definitely recommend staying on the beach side of the hotel. I originally didn’t know there were two buildings and ended up upgrading upon arrival which was definitely worth it. Naama Bay Promenade, I love you and your amazing employees <3 Definitely my first pick when I come back.
Stayed 7 nights in Jul 2023

2/10 Terrible

Armughan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This should not be a 5-star hotel Upon arrival, we were told to go to a different site of the hotel across the road named Naama bay promenade beach resort but the mountainside and at the same time told to pay a further $50/- per night per room if we wanted to stay at the beachside resort. The night of check-in staff at the reception was extremely rude and extremely unhelpful, he took over 2 hours to get us to our rooms, allocated rooms were scattered across the hotel, and I was placed in room 935 with a couple of my friends in nearby rooms and other rooms were 611, 613 and so on near the reception. My room was not even serviced, dust everywhere, no towels, no toilet paper, no toiletries in the bathroom, basin tap delivered brown stale water which suggested that room had not been used for a long time, furthermore, the bathroom was not cleaned, had red marks on the bathtub, the toilet was not cleaned, the shower curtain was black at the bottom part suggesting it was not washed for months if not years. Basin leaked on the floor and the toilet overflowed as it was blocked. The above is my personal experience and all of my friends had similar experiences in their individual rooms this is from a 5-star resort, absolutely unacceptable standard.
Stayed 9 nights in Sep 2022

10/10 Excellent

Esther

Stayed 4 nights in Mar 2025

10/10 Excellent

Abdullah

Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Stayed 5 nights in Dec 2024

8/10 Good

Fatih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fatih türkiye

Gayet güzel bir otel herşey cok iyiydi sadece yemek konusunda bir türk oldugum için damak tadı uymuyor genel olarak güzel 👍
Stayed 3 nights in Dec 2024

10/10 Excellent

Hind Abood

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

8/10 Good

Cristina

Liked: Cleanliness, room comfort

Decent!

It’s decent, not wow!
Stayed 11 nights in Apr 2024

4/10 Poor

AYHAN

Stayed 4 nights in Apr 2024

8/10 Good

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

6/10 Okay

CRISTIANO

Liked: Staff & service
Stayed 6 nights in Dec 2023

8/10 Good

Uzair

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Oct 2023

6/10 Okay

Nabil

Stayed 3 nights in Oct 2023