Title: The Sens Riviera By Oasis Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=98477960&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Sens Riviera By Oasis Family-friendly resort on the beach, with 2 outdoor pools ## Photo gallery for The Sens Riviera By Oasis ![2 outdoor pools, free pool cabanas, pool umbrellas - The Sens Riviera By Oasis (Akumal)](https://images.trvl-media.com/lodging/99000000/98480000/98478000/98477960/b5ace838.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy - The Sens Riviera By Oasis (Akumal)](https://images.trvl-media.com/lodging/99000000/98480000/98478000/98477960/32572b5a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor wedding - The Sens Riviera By Oasis (Akumal)](https://images.trvl-media.com/lodging/99000000/98480000/98478000/98477960/0a161916.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 outdoor pools, free pool cabanas, pool umbrellas - The Sens Riviera By Oasis (Akumal)](https://images.trvl-media.com/lodging/99000000/98480000/98478000/98477960/f89b8cb5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - The Sens Riviera By Oasis (Akumal)](https://images.trvl-media.com/lodging/99000000/98480000/98478000/98477960/4683269a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Take advantage of an adjacent golf course, 2 poolside bars and a swim-up bar at The Sens Riviera By Oasis. With a private beach, beach cabanas and a beach bar, this resort is the perfect place to soak up some sun. Indulge in hydrotherapy, a body treatment and a manicure/pedicure at Kin Ha, the on-site spa. Be sure to enjoy a meal at any of the 8 on-site restaurants. Enjoy on-site activities, such as beach volleyball, snorkelling and kayaking. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and a coffee shop/cafe. ## Reviews 7.2 Good ## Popular amenities - Pool - All-inclusive - Spa - Free Wi-Fi - Restaurant £254 includes taxes & fees 20 Feb - 21 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=98477960&PinnedHotelID=98477960&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=98477960&PinnedHotelID=98477960&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=98477960&PinnedHotelID=98477960&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=98477960&PinnedHotelID=98477960&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=98477960&PinnedHotelID=98477960&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=98477960&PinnedHotelID=98477960&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=98477960&PinnedHotelID=98477960&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=98477960&PinnedHotelID=98477960&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Sian Kaan Master Suite ![Sian Kaan Master Suite | Free minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/99000000/98480000/98478000/98477960/6523e190.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sian Kaan Master Suite 7.4 Good 6 reviews ### Highlights Air conditioning Free minibar items Flat-screen TV Pillow menu Separate bedroom Blackout curtains Shower/bath combination Hairdryer - Ocean view - 380 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Sian Kaan Junior Suite ![Sian Kaan Junior Suite | Free minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/99000000/98480000/98478000/98477960/9ac20669.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sian Kaan Junior Suite 8.0 Very good 2 reviews ### Highlights Air conditioning Free minibar items Flat-screen TV Pillow menu Separate bedroom Blackout curtains Shower/bath combination Hairdryer - Ocean view - 377 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Sens Ocean Front ![Sens Ocean Front | Free minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/99000000/98480000/98478000/98477960/e5e66247.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sens Ocean Front ### Highlights Air conditioning Free minibar items Flat-screen TV Blackout curtains Shower/bath combination Hairdryer Private bathroom Free bottled water - Ocean view - 377 sq ft - Sleeps 4 - 1 King Bed OR 2 Double Beds ### View all photos for Sens Standard ![Sens Standard | Free minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/99000000/98480000/98478000/98477960/w6303h3840x5y0-9e174d6f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sens Standard 7.6 Good 4 reviews ### Highlights Air conditioning Free minibar items Flat-screen TV Blackout curtains Separate bedroom Shower/bath combination Hairdryer Private bathroom - 377 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed OR 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAkumal-Hotels-The-Sens-Tulum-Riviera.h98477960.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAkumal-Hotels-The-Sens-Tulum-Riviera.h98477960.Hotel-Information) ## About the area Located in Akumal, The Sens Riviera By Oasis is next to a golf course and on a private beach. While the natural beauty of Akumal Beach and Half Moon Bay can be enjoyed by anyone, those looking for an activity can explore Puerto Aventuras Marina. Travelling with kids? Consider Xel-Há Park and Akumal Ecological Center. Discover the area's water adventures with nearby parasailing, or enjoy the great outdoors with hiking/biking trails, cave exploring and ecotours. [Visit our Akumal travel guide](https://www.expedia.co.uk/Akumal.dx6196) [View more Resorts in Akumal](https://www.expedia.co.uk/Akumal-Hotel-Resorts.d6196-aaHotelResorts.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.37468%2C-87.32587&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=pVRbB9Eb_c9kyCae1-pslzvCIw4=) Km 252 Carret. Chetumal - Pto. Juárez, Akumal, QROO, 77780 ### What's nearby - ![Golf course](https://images.trvl-media.com/place/6231954/594365fd-e657-4232-b63a-3a1881a788d0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Riviera Maya Golf Club 3 min drive \- 0.9 miles - ![Ecopark Aktun Chen underground cenote](https://images.trvl-media.com/place/6231952/9096045c-70a5-4123-b00b-4657533d567f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Aktun Chen 3 min drive \- 0.9 miles - ![Half Moon Bay which includes boating and a bay or harbor](https://images.trvl-media.com/place/6074378/a64f284f-5ead-4ff3-a78e-de5fc991c107.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Akumal Beach 8 min drive \- 2.9 miles - ![Half Moon Bay featuring a beach, a coastal town and tropical scenes](https://images.trvl-media.com/place/6074378/7b2771c4-7b6b-4d13-93fa-5c03c10d45b4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Half Moon Bay 13 min drive \- 4.0 miles - Dolphinaris Tulum 4 min drive \- 0.9 miles ### Getting around - Tulum Intl. Airport (TQO) 67 min drive ### Restaurants - Bahia Principe Grand Coba 7 min drive - Restaurante Yucatan 10 min walk - Thali Restaurant 9 min walk - Maiko 5 min drive - The Truck 13 min walk ## About this property ### The Sens Riviera By Oasis Upscale all-inclusive resort near Akumal Beach You can look forward to an adjacent golf course, 2 poolside bars and a swim-up bar at The Sens Riviera By Oasis. This resort is a great place to bask in the sun with a private beach, beach cabanas and a beach bar. Indulge in hydrotherapy, a body treatment and a manicure/pedicure at Kin Ha, the on-site spa. Be sure to enjoy a meal at any of the 8 on-site restaurants. Enjoy on-site activities, such as beach volleyball, snorkelling and kayaking. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and a coffee shop/cafe. Other perks include: - 2 outdoor pools and a children's pool, along with free cabanas, sunloungers and pool umbrellas - Beach towels, a gift shop and a 24-hour front desk - Golf cart on-site, multilingual staff and a nature reserve - Luggage storage, beach umbrellas and smoke-free property - Guest reviews speak highly of the helpful staff Room features All 132 rooms have comforts such as air conditioning and free stocked minibars, in addition to thoughtful touches such as free WiFi and safes. More conveniences in all rooms include: - Bathrooms with shower/bath combinations and free toiletries - Wardrobes/cupboards, daily housekeeping and desks ### All-inclusive details This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ## Similar properties ![3 outdoor pools, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/95000000/94470000/94462900/94462892/61eeb2fb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Oasis Riviera Akumal - On private beach - Pool - Breakfast included - All-inclusive 7.2 Good 326 reviews £250 includes taxes & fees 19 Feb - 20 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=94462892&PinnedHotelID=94462892&HadPinnedHotel=true®ionId=-1&adults=2) ![Children’s play area – outdoor](https://images.trvl-media.com/lodging/10000000/9630000/9627300/9627292/c0ba3b47.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Catalonia Yucatan Beach - All Inclusive Puerto Aventuras - On private beach - Pool - Hot tub - Breakfast included 7.4 Good 463 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-21&selected=9627292&PinnedHotelID=9627292&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/2000000/1420000/1414100/1414071/e6251b88.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bahia Principe Grand Coba - 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All Inclusive Tulum - On private beach - Pool - Breakfast included - All-inclusive 7.8 Good 1,000 reviews £311 includes taxes & fees 27 Feb - 28 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=17456830&PinnedHotelID=17456830&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/6000000/5570000/5567000/5566962/bc74e8c0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villas De Rosa Beach Resort Akumal - Pool - Spa - Kids’ pool - Parking included 9.0 Wonderful 500 reviews £99 includes taxes & fees 13 Feb - 14 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=5566962&PinnedHotelID=5566962&HadPinnedHotel=true®ionId=-1&adults=2) ![8 bars/lounges, 3 poolside bars, 2 beach bars, swim-up bar](https://images.trvl-media.com/lodging/1000000/870000/870000/869980/305a0a5a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bahia Principe Luxury Akumal - All Inclusive Akumal - 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10 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-09&endDate=2026-03-10&selected=2802513&PinnedHotelID=2802513&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-20&endDate=2026-02-21&selected=98477960&PinnedHotelID=98477960&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=98477960,94462892,9627292,1414071,870784) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Free in-room WiFi has a 1-device limit - Available in some public areas: Free WiFi - WiFi in public areas is free with a 1-device limit ### Parking and transport - No on-site parking available ### Food and drink - 2 poolside bars - 8 restaurants - A beach bar - A coffee shop/cafe - A swim-up bar ### Things to do - 18-hole adjacent golf course - 2 outdoor pools - Beach volleyball - Children's pool - Free children's club - Full-service spa - Golf carts - Kayaking - Playground - Snorkelling ### Family friendly - 2 outdoor pools - Children's pool - Free children's club - Lifeguards on site - Playground ### Conveniences - 24-hour front desk - Gift shop/newsstand - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Proposal/romance packages ### Outdoors - Beach cabanas (surcharge) - Beach towels - Beach umbrellas - Free pool cabanas - In a nature reserve - On a private beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - Aromatherapy - Body scrubs - Body wraps - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Sauna - Spa open daily - Steam room ### Accessibility - No lift ### More - Lifeguards - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower/bathtub combination - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch flat-screen TV - Pay films ### Food and drink - Free bottled water - Free stocked minibar ### More - Air conditioning - Desk - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools When a room reservation includes a return airport transfer at no charge, it’s essential to contact the property 1 week prior to the arrival. This service is service subject to availability & previous confirmation. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 3.11 per accommodation, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. When a room reservation includes a return airport transfer at no charge, it’s essential to contact the property 1 week prior the arrival. This service is service subject to availability & previous confirmation. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Free in-room WiFi has a 1-device limit; WiFi in public areas is also free and has a 1-device limit ### Property is also known as The Sens Tulum Riviera The Sens Tulum Riviera By Oasis Akumal The Sens Tulum Riviera By Oasis All Inclusive The Sens Tulum Riviera By Oasis All-inclusive property The Sens Tulum Riviera By Oasis All-inclusive property Akumal ## Frequently asked questions ### Does The Sens Riviera By Oasis have a pool? ### How much does it cost to stay at The Sens Riviera By Oasis? ### Is The Sens Riviera By Oasis pet-friendly? ### How much is parking at The Sens Riviera By Oasis? ### What time is check-in at The Sens Riviera By Oasis? ### What time is check-out at The Sens Riviera By Oasis? ### Are there all-inclusive benefits at The Sens Riviera By Oasis? ### Where is The Sens Riviera By Oasis located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Sens Riviera By Oasis Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.2 Cleanliness ### 7.0 Amenities ### 7.6 Staff & service ### 6.4 Property conditions & facilities 10 - Excellent 62 8 - Good 45 6 - Okay 32 4 - Poor 21 2 - Terrible 24 ## Reviews ### 10/10 Excellent #### Sheikh 27 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staffs are friendly. Very good food options. Nice views and lots of amenities. ##### Sheikh Stayed 2 nights in Apr 2025 ### 8/10 Good #### Leonid 6 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pretty nice, definitely not a 5 star but a good choice for a family. If you like a night life skip it. If you want a quite hotel take it. ##### Leonid Stayed 7 nights in Apr 2025 ### 10/10 Excellent #### Trisha 14 Feb 2025 Liked: Staff & service, property conditions & facilities Nice location. Very friendly staff. ##### Trisha Stayed 4 nights in Feb 2025 ### 8/10 Good #### Karine 31 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice resort! Not too many people. Good location and is family-friendly. ##### Karine Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Olena 19 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful resort, friendly staff. Fantastic coastline and Akumal trail. Thank you so much for the great vacation! ##### Olena Stayed 10 nights in Dec 2024 ### 8/10 Good #### Linda 27 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had a front beach room!! WoW what a view! And lots restaurants!! ##### Linda Stayed 1 night in Mar 2025 ### 10/10 Excellent #### chereval 23 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing resort!! Great service !! The staff is wonderful!!! ##### chereval Stayed 3 nights in Sep 2024 ### 6/10 Okay #### Kristopher jay 15 Dec 2024 The staff was very good ##### Kristopher jay Stayed 7 nights in Dec 2024 ### 8/10 Good #### To 22 Feb 2025 Liked: Cleanliness, staff & service, amenities The beach is beautiful, especially at sun rise time. Water is warm. Sand is very fine. ##### To Stayed 7 nights in Feb 2025 ### 8/10 Good #### Janene 8 Feb 2025 Liked: Cleanliness, staff & service, amenities The staff members were overall amazing, and went above and beyond to accommodate us during our stay! Daniel, Sibely and Gabi offered many exciting activities during the days, and there were several dining options. Bartenders were a lot of fun, and we had a great time :) ##### Janene Stayed 8 nights in Jan 2025 ### 8/10 Good #### Carolina 30 Jul 2024 Liked: Cleanliness, staff & service, amenities Property is perfect for families, staff is very friendly. Food was ok, was expecting it to be a lot better. ##### Carolina Stayed 5 nights in Jul 2024 ### 10/10 Excellent #### Jose 16 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The beach and view was definitely a highlight of this hotel! I do wish the shower and balcony/pool area were cleaned a bit better. But all in all we loved our stay here! The staff was quick, helpful and very friendly! ##### Jose Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Gregory 17 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great customer service and great job. ##### Gregory Stayed 4 nights in Apr 2024 ### 4/10 Poor #### chaitaliben 22 Sept 2024 Liked: Property conditions & facilities Disliked: Amenities Stay was pretty good but two days in row we had room with out air conditioning and everything else was good but things was quiet good they didn’t have many options for food ##### chaitaliben Stayed 4 nights in Sep 2024 ### 8/10 Good #### Donh 16 Dec 2024 Liked: Cleanliness, staff & service, amenities Property condition & facilities are average. But Staff & Service are excellent. I would recommend. Visited 6-9 december 2024 ##### Donh Stayed 3 nights in Dec 2024 ### 6/10 Okay #### Veronica 20 Dec 2024 Liked: Staff & service Great staff. Wonderful drinks (best out of all my Mexico trips!) loved being able to see fish right in the ocean at the beach. Though it is a smaller resort. Buildings are worn out a fair bit. That was the biggest downside for me. ##### Veronica Stayed 8 nights in Dec 2024 ### 10/10 Excellent #### Andrew 1 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities So far so good..Considering price as compared to other beachfront/ocean properties quite reasonable for services offered including restaurants pools, etc. Property needs some updating overall and addition of services and some standard amenities. Restroom additions closer to pool areas and beach areas would be helpful. Roving drink servers for pool bars & towels at each pool location would make life more pleasurable and convenient for guests. All in all we enjoyed stay and happy with our choice. ##### Andrew Stayed 1 night in Mar 2025 ### 10/10 Excellent #### LUIS 15 Apr 2024 Liked: Staff & service, amenities Disliked: Property conditions & facilities Staff is good , food good , building need attention in public areas , floors need a pressure washer. Some areas need to paint . Location is very good but need ATTENTION! ##### LUIS Stayed 1 night in Apr 2024 ### 6/10 Okay #### Diana 4 Jul 2024 Disliked: Cleanliness Driving up to the property, everything looks beautiful! The pools are nice and the beach is amazing. The food was not the greatest. The pools close extremely early by 8 pm!! The rooms are not what like the pictures show. Overall it was not a terrible hotel/experience. ##### Diana Stayed 4 nights in Jun 2024 ### 4/10 Poor #### Lena 10 Feb 2025 Disliked: Cleanliness, staff & service, property conditions & facilities The room we booked was not the room we were given. The picture of the Kian Master Suite with cabana as shown on Expedia and on the Sens Tulum site does not exist at this property. The staff at the check in are aware of the “problems “ and just push every one through the process and keep things moving. Sales for the Vacation Club and the 90 minute presentation are very aggressive. The food was very good and servers were pleasant. Overall a very stressful, disappointing experience. ##### Lena Stayed 6 nights in Feb 2025 ### 6/10 Okay #### Daria 14 Jul 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The staff were amazing, the food and drinks were excellent. The shower in the room was horror movie scary. I did let the hotel know via survey, but they got back to me exactly when I checked out. The water wouldn’t even switch from faucet to shower. The toilet was rusty and old, the grout was moldy and dirty. The room was spacious. The pools were dirty. The beach had trash in the sand just sitting there for days. ##### Daria Stayed 4 nights in Jul 2024 ### 6/10 Okay #### April 8 Aug 2024 Disliked: Property conditions & facilities The ceilings in our room, main hallway and dining facilities were leaking. The power went out for about 30min our last day. The bathtub needed to be reglazed and the shower recaulked and the in room furniture was permanently stained. The sheets/towels had stains even though they were clean. We liked the adults only pool, painting and bracelet making activities along with the kayaks and paddle boards. The drinks were ok as was the food. The staff were all piloted but seemed a bit unstaffed. Hotel was under a major renovation with parts closed and the kids club and spa relocated. The mariachi band at the Mexican restaurant was great and the kareoke at the coffee bar was fun along with excellent espressos. ##### April Stayed 4 nights in Aug 2024 ### 6/10 Okay #### Ana Laura 14 Feb 2025 The hotel is nice, the water is beautiful, but VERY rocky. The beach has eroded and doesn't look like it does in the pictures. Location is amazing but it needs updates & upgrades. Loved that our room was able to open up right to the water, but the room itself is not the greatest. We couldn't see much past a giant ATV parked right outside our window the entire time. It rained and our room (despite being on the first floor) had a bad leak all night. Had to set up a garbage can to catch the water. Despite that, most of the staff was great and attentive. The food, although limited was decent. Booked a spa massage and had to PHYSICALLY STOP THE MASSEUSE from excessive touch in areas he knew full well were pushing boundaries. This after a verbal warning. The pool is FREEZING. The pool bar wasn't always open or staffed. ##### Ana Laura Stayed 3 nights in Dec 2024 ### 2/10 Terrible #### Aleksandra 2 Jul 2024 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities This property needs serious repair—and a new chef. The food was awful. The room smelled like mold. The staff was great except for one lady at reception who rolled her eyes when I asked for a taxi.. not sure why. The beach was beautiful, and the gentleman who helped book trips was great. The worst part was my first night when a maintenance guy banged on my door while I was in the shower and insisted on coming in. He spoke no English, and my Spanish was insufficient to understand why. I called the front desk and was told they would take 30 minutes to figure out why he was there! He walked around my room for 5 minutes, looked in the bathroom and closet and left. To this day I have no idea why. As a single traveler, it got me shaken. I will not be going back ##### Aleksandra Stayed 5 nights in Jun 2024 ### 10/10 Excellent #### Sheymar 15 Jan 2026 Excellent ##### Sheymar Stayed 2 nights in Jan 2026 ---