Great place shame about the guests.
Posted 29-Jan-2018 on Hotels
The hotel is in a beautiful location in the mountains, room excellent, so are the grounds and pool. The staff were extremely friendly & helpful. On the downside it was a 20-25 minutes drive from the hotel to the centre, mainly because of 3 sets of roadworks with stop go boards, volume of traffic & local flooding. The hotel shuttle ran once every hour to the centre & also to Puka beach, where free sun lounges & towels were provided. The hotel and resort is swarming with Chinese & Korean tourists, who in general were rude, selfish & noisy. We went for the complimentary breakfast at 8.15 the first day & couldn't get a seat in the main restaurant & had to locate downstairs. Most of the food was gone, the Chinese seemed like vultures to me, their plates piled high with food. I managed to get cold scrambled eggs but couldn't eat it, so went to a restaurant to buy breakfast. The next day we went for breakfast at 7.15, same story, I complained to the staff and they brought me fresh food, I'm not complaining about the hotel but the other guests, such a shame they spoiled our stay. I wasn't on my own with my opinion, other European guests felt the same way, even the staff recognised the problem, but what can they do? I won't be going back there, that's for sure!