Away from any beach
Posted 10-Oct-2017 on CheapTickets
though its far from white beach, they have free shuttle, but the traffic is worse, so sometimes it will take 40 mins just to go the main beach.i have few suggestion:
1. sometimes the shuttle waiting area at dmall is crowded, the attendant that was assigned there should manage the queu by say giving queu numbers to people based on order of arrival it wont cost anything.its hot, humid and ur standing, and someone just push their way to queu, why the enployee that was assigned there doesnt notice the situation ?
2. i get it that its secluded and private so no option for dining but to dine there and brave the traffic through there 40 mins shuttle.. but the restaurant have just two page of menu??? really? how manu rooms do you have ? 500? and yet u have a lone restaurant with two page menu both lunch and dinner? one morething, we were told theur bulalo was ordered somewhere.. Why not hire a good chief, stock food items and cook there...no problem wih only 1 resto, but at least diversify your menu. make it truly international including filipino food. remember its a secluded hotel, not everyone will travel almost an hour one way just to eat and then another hour to come
back plus the terrible queing situation at ur pick up place at d mall.
3. the shower curtain has lot of dried nose booger that was left there probably a month ago...the foot towel originally white but its totally brown. its disgusting..
Comment from Hotel Management
11-Nov-2017 by Kristal Manalang, Hotel Management
Thank you very much for staying with us and for sharing your recent experience. With much regret we come to learn of your disappointment: please accept our most sincere apologies for the several inconveniences caused.
Rest assured that your constructive feedback and suggestions with our shuttle service, restaurant and room cleanliness will be thoroughly investigated and corrective actions taken as appropriate.
Should there be anything we can be of your assistance, please do not hesitate to let us know.
Looking forward to welcoming you back soon.
Front Office Manager