Private beach nearby

Reviews of at Waterfront Whitsunday Retreat

at Waterfront Whitsunday Retreat
438 Shute Harbour Road, Airlie Beach, QLD

Reviews

8.2

Very good

Rating 10 - Excellent. 90 out of 204 reviews" "
Rating 8 - Good. 62 out of 204 reviews" "
Rating 6 - Okay. 30 out of 204 reviews" "
Rating 4 - Poor. 11 out of 204 reviews" "
Rating 2 - Terrible. 11 out of 204 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ninette

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Absolutely stunning and close to everything.
Stayed 1 night in Dec 2023
Response from Sarah | Guest Experience at the atHotelgroup. on 18 Dec 2023
Thank you for your 5 out of 5 rating. We appreciate it. Please contact us directly should you wish to return to the Whitsundays.

10/10 Excellent

Brendan

Liked: Cleanliness, property conditions & facilities
Private, well-maintained boutique accommodation.
Stayed 2 nights in Nov 2023
Response from Sarah | Guest Experience at the atHotelgroup. on 18 Dec 2023
Thank you for your 5 out of 5 rating. We appreciate it. Please contact us directly should you wish to return to the Whitsundays.

2/10 Terrible

Jason

Travelled with partner
Disliked: Amenities
Overpriced $150 to $180 a night, maximum, furnishings are old and tired. Only good was spacious.
Stayed 1 night in Nov 2023
Response from Brenda/Assistant Guest Services Manager on 22 Nov 2023
Hi Jason, We are sorry the room did not meet your expectations. We are working on updating the furnishings but we are glad you enjoyed the ocean views from the jacuzzi on the balcony and the spaciousness of the room. Thankyou for leaving a review.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Brenda and Tina were friendly and super helpful. Close proximity to port of Airlie and all the local shops, food, activities. Wonderful, easy experience. Would definitely come back. Thank you!
Stayed 3 nights in Nov 2023
Response from Brenda/Assistant Guest Services Manager on 19 Nov 2023
Thanks Paul for leaving such a great review. I will let Tina know that you appreciated her help and friendliness. We hope that you can come and stay again.

10/10 Excellent

Terence

Stayed 2 nights in Sep 2023
Response from Brenda/Guest Services on 8 Sept 2023
Hi Terrence, Thankyou for the excellent review. We hope you can return and stay again.

10/10 Excellent

Pauline

Liked: Cleanliness, room comfort
Very happy helpful staff. Such a beautiful room and very clean. Comfortable bed. Highly recommend staying here. Great location
Stayed 2 nights in Aug 2023
Response from Sarah | Guest Experience at the atHotelgroup. on 19 Aug 2023
Thank you, Pauline for the 10 out of 10. I will pass on your kind words to the team at WWR. Kindest regards.

10/10 Excellent

Terrence, Carseldine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and in great condition close to everything
Stayed 5 nights in Jul 2023
Response from Sarah | Guest Experience on 17 Jul 2023
We hope to welcome you back. Safe travels home. The WWR team.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall quality was excellent we were also able to upgrade to the penthouse
Stayed 3 nights in Jun 2023
Response from Sarah | Guest Experience on 26 Jun 2023
Thank you, Scott. We hope to welcome you back the next time the two of you need a quick break again. Safe travels home, WWR team.

10/10 Excellent

John

Stayed 2 nights in Jun 2023
Response from Sarah | Guest Experience on 17 Jul 2023
Thank you, John. Safe travels home. Kind regards, The WWR team

10/10 Excellent

Jeannie

Liked: Cleanliness, room comfort
Awesome stay beautiful location.
Best find on our month in Australia.
Stayed 2 nights in Apr 2023
Response from Sarah | Guest Experience on 13 May 2023
We wish you the safest of travels. And hope to welcome you again in the future.

10/10 Excellent

John, Santa Fe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked everything about The Waterfront: pool, apartment, staff, location, view, bed. I would book this property again in a heartbeak. Brenda & Sarah were a bib help booking tours also. Thanks!
Stayed 4 nights in Apr 2023
Response from Sarah | Guest Experience on 8 May 2023
Thanks John, Brenda and I were keen to find out how your day on Camira went. Feel free to email us picture. May the rest of your drive along the coast be just as fabulous.

8/10 Good

Levi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great size room, plenty of space for two people to spread their belongings out and relax. Big tv. Great kitchen space with everything you need. Spa bath on balcony is a great touch. 5 minute walk to main stress. only let down for the room was quality of mattress, wasn’t the worst mattress but definitely due for an upgrade.
Stayed 3 nights in Apr 2023
Response from Sarah | Guest Experience on 8 May 2023
Your feedback has been passed onto the owners. Thank you, Levi. Safe travels home.

10/10 Excellent

Georgette

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely and comfortable stay here, would recommend:) thanks
Stayed 1 night in Apr 2023
Response from Sarah | Guest Experience on 8 May 2023
Thank you, Georgette, we hope to welcome you back in the future.

10/10 Excellent

Janely

Liked: Cleanliness, property conditions & facilities
Had a great stay, comfy, relaxing space and conveniently close to everything
Stayed 2 nights in Mar 2023
Response from Sarah and The Waterfront Team on 19 Mar 2023
It was pleasure hosting the two of you. Hoping you can come longer? Safe travels.

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
My partner and I loved our stay here! Our room was amazing
Stayed 3 nights in Jan 2023
Response from Guest Services Team on 12 Feb 2023
Hi Joshua, Thanks for the great review. We hope to see you again.

6/10 Okay

Robin

Travelled with family
Liked: Amenities
Staff were friendly and location was great but the price paid was too expensive for the unit.
Response from Guest Services Team on 28 Feb 2023
Thank you for taking the time to leave us feedback. It's always appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Room was larger than expected with an out door spa ground level, really nice pools with mountain views.
Stayed 1 night in Oct 2022
Response from Guest Services Team on 16 Oct 2022
Thanks for the great review. we are glad you enjoyed your stay.

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay at this beautiful property, easy check in also great service from the property host. Highly recommend this place to anyone. 😁👍
Stayed 1 night in Sep 2022
Response from Guest Services on 16 Oct 2022
Thankyou Raymond for your lovely review. We hope to see you again.

10/10 Excellent

Sarah Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Thank you for having us! Great location and pool is awesome
Stayed 1 night in Sep 2022
Response from Guest Services Team on 16 Oct 2022
Hi Sarah, Thankyou for the great review. We hope you choose to stay with us again next time youre in Airlie.

2/10 Terrible

Alan

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible, $300 a night for a room that had a thick coating of dust on every surface, and is well overdue for renovation or even basic maintenance. Our bathroom sink drain had its own life forms growing due to lack of sanitary care, along with black scum stains in the toilet, floors showing signs of black mould forming in areas as well as a shower that had been poorly repaired with a second floor that was spongey and oozed mould and unpleasantries during showering. We planned to cook in our room, but was left watching the butter set in the pan due to lack of function from the stove. Advertised with a spa, one of the jets fell out on first use, lucky we are DIY minded and re secured it. Bed time was the equivalent of inhaling a mouth full of dryer lint due to the poorly cleaned bedding, with a nice view of it drifting into the air under the modern LED lamps. The quality standards advertised for this hotel are definitely not being followed and even after cutting our holiday short by 3 nights, no longer being able to tolerate dust allergies and health concerns from the state of the bathroom, the discounted price we were eventually offered from our complaint to staff was still robbery for the state of accommodation provided. DO NOT STAY HERE!
Stayed 7 nights in Jun 2022

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Positives. Nice view, helpful maintenance man and a less than ten-minute walk to the shops and eateries. Negatives. Not on the Waterfront. Dirty, poorly maintained what seemed to be since 1960’s. Site manager not on site and whinged she was overworked and that was reason (and covid) why she could not get staff to clean and change bedding and towels. Beds and towels were only changed twice, and fresh towels brought up by the maintenance man once. No room cleaning, Curtain clips missing, Lounge TV close to the ceiling and uncomfortable to watch. Extreme and constant road noise and no balcony blinds to shade the Eastern sunrise. Balcony spa full of debris, not working and no instructions. Master bedroom had walk in No-robes. There was a chest of drawers and nowhere to hang garments. The maintenance man helpfully made a hanging rail using two milk crates, planks of wood and a top rail. We used that for the 5 days.
Stayed 5 nights in Apr 2022

4/10 Poor

Ingmar

Disliked: Property conditions & facilities
Leaking aircon, leaking toilet
Stayed 1 night in Dec 2021

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property wasn’t far from the Main Street , so a very easy walk . Property is a bit out dated but very comfortable to stay .
Stayed 1 night in Oct 2021
Response from Jeff Aquilina - Managing Director on 31 Oct 2021
Dear Michele, Thank you for your 4 out of 5 review, the team and I are so pleased you enjoyed your stay. Lovely to read you enjoyed our superb location. Hope you can visit us again.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The noisy prick above us and his cigarette ash all over the pool deck in front of us
Stayed 2 nights in Aug 2021

2/10 Terrible

Rae

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old, musty, dirty, poorly maintained. The last place you'd want to hang out. Air conditioner was broken, blinds wouldn't close, sheets didn't fit properly on the bed, no pods for the coffee machine. Electrical cables were all over the place and powerboards were overloaded. Would not recommend this hotel
Stayed 2 nights in Jul 2021

4/10 Poor

Tom

Travelled with partner
Disliked: Cleanliness, amenities
The location was good small walk across the street to coffee club . The bed was also good, and lovely service. But the bathroom floors and alot of wear and tear, to the point we didn’t feel comfortable. Personally wouldn’t stay again but each time their own .
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
Ground floor apartment balconies are not private and open directly on to pool area. Cleanliness was average and everything quite run down however the Manager acknowledged the issues and advised they were working on restoring it. Bed was comfortable.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2020
Response from Guest Service Team on 26 Mar 2021
Thank you for your review. We are thrilled you had a great stay.

6/10 Okay

Verified traveller

Liked: Room comfort
Location and Spa. THAT IS ALL
Great location. Room quite dated for price. Cleaning needs to be stepped up in bathroom and public areas. No Austar remote, vertical blind had missing panel which was on chair. Dont think staff remembered to put back up, so i did, and it stayed there. Glass basin in bathroom really needs further attention, with cleaning. As it has many stains that doesnt look to appealing and quiet gross really. Rest of room was ok.
Stayed 2 nights in Jan 2021
Response from Guest Service Team on 26 Mar 2021
We appreciate your feedback and will be addressing the issues you had with our housekeeping team.

6/10 Okay

Simone

Liked: Room comfort
Airlie Beach stay
We made the mistake of thinking this was an apartment but it was a suite- one big room and bathroom so it was smaller than expected. Bed and armchair were very comfortable, location was convenient and it was a bonus to have washer and dryer. We were on ground floor so it was great to step out to pool which we were lucky to have to ourselves. Being only one of four suites in the complex was great if you want privacy. Room definitely wasn’t luxury as it felt cluttered with old style speakers for outdated iPod and mobile phones on bedside table. Nowhere to put personal belongings as no drawers in bedside tables. Shelf above the television displayed unsightly cords and devices such as old game consoles, DVD player etc. Suite didn’t have Foxtel or hairdryer as advertised. Television batteries on remote were flat. The room smelt of cigarettes and the outdoor area needed a good clean. With a few simple updates, this suite could definitely be improved. Check in and out process was easy with friendly staff.
Stayed 3 nights in Jan 2021
Response from Guest Service Team on 11 Jan 2021
Thank you for your review and we appreciate your feedback. We will be addressing the issues you have bought to our attention.

4/10 Poor

Mike, Helensvale Qld

Travelled with partner
Disliked: Cleanliness, amenities
Spa bath had hairs inside - no hygienically cleaned sticker either present, cigarette butts on balcony, sliding door to balcony didn’t lock, shower screen door didn’t shut, water everywhere in bathroom and limited hot water in shower. Shower hot water lasted 2 minutes then goes cold, flow of water very poor. Had to run hot water in kitchen sink to maintain hot water in shower, otherwise it goes cold. Called to complain, maintenance man sent, but couldn’t fix. We had to put up with this. This is not a cheap place to stay and expected better. This resort has no on site staff, other than part time cleaner. Managed by sister resort next door. In need of some general maintenance and TLC. Other than that, outdoor pool was great, location great, bed was extremely comfortable.
Stayed 2 nights in Nov 2020

8/10 Good

Dena

Liked: Cleanliness, room comfort
Transit stay 2 nights
Great location walking distance to shops & restaurants. Room was a great size will full size fridge & kitchen utensils. Bed was comfortable. There is no water pressure in the shower & it took about 45mins plus to fill the spa up. Overall nice stay
Stayed 2 nights in Aug 2020
Response from Guest Service Team on 9 Sept 2020
Thank you for your review. We are thrilled you had a great stay.

4/10 Poor

Wayne, Toowoomba

Great location and staff but run down and very tired. Fridge broken, rain shower does not work, balcony door does not lock, toilet seat not attached, toaster only toasts on one side, lounge falling apart. Needs a full refurbishment and given the amount of property this group manages should not be an issue. Maybe a management change is required?
Stayed 7 nights in Aug 2020
Response from Guest Service Team on 24 Aug 2020
Dear Wayne, I am sorry you weren't happy with your accommodation. We take these issues seriously and will be addressing them immediately. We could have resolved some issues while you were still here.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities
The spa on balcony. Rest needs up dating and the picture on website needs to be upgraded as they have pics of the penthouse for the spa room. Spa room had no view like the picture on the web site. 4/10
Stayed 3 nights in Jul 2020
Response from Guest Service Team on 15 Jul 2020
Thank you for your feedback, we appreciate it.

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Jul 2020
Response from Guest Service Team on 19 Jul 2020
Thank you for your review and we appreciate your feedback.

8/10 Good

Stan

Liked: Cleanliness, room comfort
A Nice property
This has been a very nice property, and still is quite nice. It's spacious, king size bed, great air con, lounge seating, an ergonomic type chair, a spa on the balcony nice kitchenette with full size frig and nice bathroom. Whilst it is fitted out with quality inclusions, it does show its age. However, one could comfortably live here! There is undercover parking. Note, there is no lift , stairs only.
Stayed 2 nights in Jun 2020
Response from Guest Service Team on 18 Jun 2020
Thank you for your review. We are thrilled you had a nice stay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
Stayed 1 night in Jun 2020
Response from Guest Service Team on 18 Jun 2020
Thank you for your review. We appreciate your feedback.

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2019
Response from Lea on 2 Jan 2020
Thanking you for taking the time to review Kind regards Guest Services

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Oct 2019
Response from Guest Services Team on 22 Oct 2019
Thank you for your feedback. We are delighted you enjoyed your stay.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful holiday - Great Place to stay
The staff were superb in ensuring our needs were met even down to details like fancy folded towels! Nice touch! We loved the position and convenience. Airlie is an awesome place for a holiday. with some much to see and do from snoozing on the beach, swimming, snorkeling, Great Barrier Reef excursions, taking in the beautiful views from the deck, great bush walks and more.
Stayed 10 nights in Sep 2019
Response from Jeannine on 25 Sept 2019
Hi Judith, Thank you for your kind words, so pleased you enjoyed your stay. We think Airlie Beach is pretty special too. Hope to see you back with us again sometime Kind Regards The water Front Retreat Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The minute we walked in the unit there was a sense of calm and quiet luxury. Although the property is starting to show its age, it was clean and comfortable.
Stayed 2 nights in Sep 2019
Response from Lea on 22 Sept 2019
Thanking you so much for your lovely review and very happy you enjoyed your stay with us.

8/10 Good

JD

Business traveller
It was quiet there with a good elevation a reasonable view also a short walk from town
Stayed 1 night in Aug 2019
Response from Guest Services Team on 3 Sept 2019
Thank you for your reveiw. We are thrilled you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub, spacious living area, comfy bed, amazing balcony views.
Stayed 2 nights in Aug 2019
Response from Guest Services Team on 20 Aug 2019
Thank you for your review. We are thrilled you enjoyed your stay and look forward to having you stay with us again in the future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town centre, friendly & helpful staff, great outlook
Stayed 5 nights in Jul 2019
Response from Guest Services Team on 5 Aug 2019
Thank you for your review. We are delighted you enjoyed your stay and hope to welcome you back again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The apartment needs some maintenance, Fan makes noise, mold on the roof and toliet was making noises. Great location, just run down.
Stayed 3 nights in Apr 2019
Response from Guest Services Team on 17 Apr 2019
Thank you for your comments. We have taken these on board and are currently working to rectify these issues.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable large room, good fridge and amenities. Will stay again.
Stayed 1 night in Mar 2019
Response from SuzyQ on 26 Mar 2019
thank you for your post

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, would definitely stay there again
Stayed 1 night in Feb 2019
Response from Guest Services Team on 27 Feb 2019
Thank you for your review and we are thrilled you had a great stay. We look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Management on 15 Jan 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in town
Amazing ferry is cross the road to go hamilton island .service was brilliant check in was quick.very clean n tidy view is good.
Stayed 3 nights in Dec 2018
Response from Sue on 11 Dec 2018
Hi Anand, Thank you very much the positive review. We are so glad that you were comfortable and happy with everything. Hopefully we will see you again in the future. Kind Regards, Sue Guest Services Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Oct 2018
Response from Guest Services Team on 6 Nov 2018
Thank you.