Hotel is nice customer service sucks from the beginning when i got There. Checkin took almost 1 hr and i had Booked online so checkin should never take the us long especially at a 5 star hotel. I called The reception 3-4 times to get me iron for the three days i was There, and nobody ever got back to me. They said they been busy because a lot of guest were checking in, that’s no excuse as they should hire more staff then if it’s getting busy. Overall hotel is nice but amenities weren’t all available, no outlets for plugins in bathroom overall my experience with Sofitel is bad from before and this just proved it even more, when checking out i told Then to bring someone to pick our bags, and they said they sending somebody 15 min later nobody is here so i ended Up taking my own bags to checkout to prove point. Taxi they told me to go outside and taxi will come...this a five star hotel which I’m paying for if i need Taxi then they should call me one to front door! Overall they need better customer service, there all polite but that doesn’t mean anything when you paying good money and not getting what u need!
