Dear Angela, Thank you for sharing your valuable feedback. We take every remark into account when applying corrections. Nonetheless, we regret to learn that the room did not live up to your expectations. We have shared your concerns with our maintenance team to recheck this area, and take actions if needed. We regret to read other guests smoking made your stay less enjoyable. In accordance to the law smoking is not permitted inside the hotel, guests may only smoke outdoors. RIU always complies with the local laws regarding this matter. It is saddening to read that despite all our efforts, we have not been able to exceed your expectations. We will continue working in order to make sure you choose our resort in the future and you have a memorable experience. Best regards, Hotel Riu Tikida Beach Online Reputation Manager

Dear Guest, Thank you for choosing RIU Hotels & Resorts and submitting a review of your recent stay with us. It is our aim to continue to improve upon the service we provide, therefore your feedback is essential to us. For this reason, we are sorry to hear on the occasion that you visited, the quality of the stay was below the standard that both you and we expect of our hotel. We only wish we had had an opportunity to be informed about this during your stay, as we would have assisted you with any issues you may have had. Usually, if we are advised we are able to move you to an alternative guestroom. Please accept our apologies for any inconvenience. Again, we are sorry that your experience at Hotel Riu Tikida Beach is not reflective of the outstanding experience that our beloved guests usually commend us for. You can be assured that we welcome any opportunity to make improvements and therefore will forward your comments to our management team. We hope you will give us another chance to change your perception of our hotel. With our best wishes we remain, Hotel Riu Tikida Beach Online Reputation Manager