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Dear Tim,thank you for rating your stay with us 5 out of 5. Glad you enjoyed your stay.With best regards,Peter
4/10 Poor
Mel
8 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
There were no complimentary biscuits or snacks and no mini bar
Mel
Stayed 1 night in Apr 2024
Response from Peter on 8 Apr 2024
Dear Mel,sorry we did not live up to your expectations especially with regard to in room guest amenities. As a hotel, we'll review those potential offerings. The removal of these was due to COVID but also due to the amount of waste as we try to remain as sustainable as possible. Alternative offerings we will revisit.Thank you for your feedback.Sincerely,Peter
Excellent and convenient location. Nice room, comfortable beds and awesome staff service. Will definitely stay again. There are lots of dining options all within walking distance.
Helen
Stayed 4 nights in Apr 2024
Response from Peter on 8 Apr 2024
Hi Helen,glad you enjoyed your stay with us.With best regards,Peter
8/10 Good
Georgina
Travelled with partner
5 Apr 2024
Liked: Cleanliness, staff & service, amenities
I have stayed here before and would stay again thankyou
Georgina
Stayed 3 nights in Mar 2024
Response from Peter on 8 Apr 2024
Hi Georgina,Glad you enjoyed your stay with us. See you again soon.With best regards,Peter
Hi Gurmit,Glad you enjoyed your stay.With best regards,Peter
10/10 Excellent
Helen, Chatswood
12 Mar 2024
Liked: Cleanliness
Excellent experience.
Staff friendly and extremely helpful. Room, amenities and breakfast all great.
Helen
Stayed 1 night in Mar 2024
Response from Peter on 12 Mar 2024
Hi Helen,thank you for the positive feedback. Glad you enjoyed your stay.With best regards,Peter
6/10 Okay
danniel
11 Mar 2024
Disliked: Staff & service
The website and booking boasts so much, but it didn't live up to the expectations at all. It offered breakfast but didn't make it clear where to book it. So when I tried, it turned out it wasn't included.
Parking was very limited and expensive
danniel
Stayed 3 nights in Mar 2024
Response from Peter on 11 Mar 2024
Dear Danniel,sorry we didn't live up to your expectations. I have taken note of your concerns and will look to address these to make it easier including how to book breakfast.Hopefully in the future we may be able to ensure your stay is a far better experience and value.Sincerely,Peter
The air-conditioning remote did not work. The room was stuffy warm all night, not good in summer. The towels are old as the Adelaide hills. We loved the big room and renovation. Lovely swim in the pool.
sharon
Stayed 1 night in Feb 2024
Response from Peter on 23 Feb 2024
Hi Sharon,thank you for your feedback. Apologies the room air-conditioning did not work properly. We'll review all of those with our contractor to ensure, especially in Summer, that they work for their intended use. I'll discuss with housekeeping to ensure we provide the best conditions of towels possible too. Glad you liked other aspects of your stay. Perhaps the next time you visit, we can show you how well we can provide everything a guest should wish for.Sincerely,Peter
Really liked this hotel. The rooms are large and comfortable. The pool area is very nice. Staff are friendly and helpful. Will be staying here again in the future.
Dawn
Stayed 1 night in Feb 2024
Response from Peter on 22 Feb 2024
Hi Dawn,glad you enjoyed your stay. Hope to see you back soon.With best regards,Peter
Hi Tabitha,thank you for the rating of 4 out of 5. We hope you enjoyed your stay with us and hopefully you return again in the not too distant future.With best regards,Peter
Staff were friendly, bed and pillows extremely comfortable, clean rooms, great shower, on property parking, breakfast good variety, fresh, plentiful. TV programs at night, limited. Overall a pleasurable experience. Nice Rooftop pool and sitting area.
Anne
Stayed 1 night in Feb 2024
Response from Peter on 8 Feb 2024
Hi Anne,glad you enjoyed your stay. I'll share your comments with my team.TV I'm aware of, we are slowly installing a system where you can connect your favourite paid service channels.Hope to see you back at our hotel again.With best regards,Peter
8/10 Good
Ingrid
6 Feb 2024
Liked: Property conditions & facilities
Staff at reception were not pleasant and did not explain anything
Ingrid
Stayed 2 nights in Feb 2024
Response from Peter on 6 Feb 2024
Hi Ingrid,thank you for your feedback. I'll discuss with my team there responsibilities in ensuring you and all other future guests are advised of facilities and services. We hope the next time you visit that the experience will be far more engaging.Sincerely,Peter
Check in was a breeze. Our special requests were undertaken. Everything in the room was modern and worked as intended. Clearly a well maintained hotel with excellent staff. An easy casual walk to nearby mall, casino, and many restaurants.
Wayne
Stayed 1 night in Feb 2024
Response from Peter on 6 Feb 2024
Hi Wayne,glad you enjoyed your stay.With best regards,Peter
Very clean and well maintained hotel will definitely stay there again even if cost bit more. I would say it was better then some 5 star hotels I've stayed at
Haydn
Stayed 1 night in Feb 2024
Response from Peter on 6 Feb 2024
Hi Haydn,Glad you enjoyed your stay.With best regards,Peter
The property was central to everything we needed, the rooftop pool was amazing, the breakfast was lovely and all the staff were friendly and very helpfull , will definitely be going back .
Naomi
Stayed 1 night in Jan 2024
Response from Peter on 21 Jan 2024
Hi Naomi,glad you enjoyed your stay.With best regards,Peter
8/10 Good
william
20 Jan 2024
william
Stayed 2 nights in Jan 2024
Response from Peter on 21 Jan 2024
Hi William,thank you for rating us 4 out of 5. Hope you enjoyed your stay.With best regards,Peter
Nice easy location with good parking and access to shopping, entertainment and food areas.
Disappointing that the Hotel's restaurant was closed for the Christmas period.
Kevin
Stayed 1 night in Dec 2023
Response from Peter on 31 Jan 2024
Hi Kevin,glad you enjoyed your stay. Thank you for the positive review. Unfortunately the restaurant is traditionally closed over this period but we do re-open next week with everyone back on board. Hope to see you return in the near future.Sincerely,Peter
6/10 Okay
Arkadiusz
Travelled with partner
1 Jan 2024
Liked: Amenities
Arkadiusz
Stayed 6 nights in Dec 2023
Response from Peter on 8 Jan 2024
Dear Arkadiusz,thank you for your rating. Would love to hear how the hotel could have provided you a better experience.With kind regards,Peter
10/10 Excellent
Aisha
31 Dec 2023
Aisha
Stayed 3 nights in Dec 2023
Response from Peter on 5 Jan 2024
Hi Aisha,thank you for rating us 5 out of 5. Glad you enjoyed your stay with us.With best regards,Peter
Pleasant staff but felt we were a bit misled by marketing imagery which wasn't in keeping with the reality. Needs a revamp.
Kevin
Stayed 6 nights in Dec 2023
Response from Peter on 5 Jan 2024
Thank you for rating. Would love to hear more of your experience if you wish to share in particular which images are misleading so that the hotel can review and ensure marketing is accurate.Sincerely,Peter