Acme Mall Shopping Center

Booked this hotel while I was on the road. Said it was a 4-star hotel. When I got there it felt a little sketchy. More like a motel as it was near the highway but in a residential area, and the building and decor felt old, dark and moody. Didn’t get a good vibe from check in and as I was alone and a woman I didn’t feel comfortable sleeping there. So it was not what I expected so I decided not to stay the night and checked out after an hour. I asked for a refund or at least partial refund but the staff said no as the room had been “used”. I understand the policy but the hotel wasn’t nearly fully booked and I booked it an hour before I arrived so it’s not as if I was holding up the room for someone else. Hotels.com customer service was more helpful and called the hotel where the staff had said they offered me an upgraded room when I said I was going to checkout, and this was not true. In fact the staff was a bit rude and questioned me instead and asked things like what a 4-star hotel in my opinion was and I just said not this... I told the staff there was no specific thing that happened for me to feel unsafe more than an overall vibe of the hotel and the fact of being a woman traveling alone. You pay a hotel to have a place to sleep, and I was just going to be scared all night and not be able to sleep so it wasn’t worth it. Sadly I didn’t get my money back.