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Reviews of Number One Oxford Street Hotel & Suites

4.5 out of 5
Number One Oxford Street Hotel & Suites
1 Oxford Street, Accra, Greater Accra Region

Reviews

8.8

Excellent

Rating 10 - Excellent. 67 out of 98 reviews" "
Rating 8 - Good. 14 out of 98 reviews" "
Rating 6 - Okay. 5 out of 98 reviews" "
Rating 4 - Poor. 5 out of 98 reviews" "
Rating 2 - Terrible. 7 out of 98 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bridget

Liked: Staff & service, amenities, property conditions & facilities
Excellent staff and hospitality within the hotel and ground staff. Supported with all concerns raised and was greeted each morning with smiles. 100 percent would recommend if first time in Ghana.
Stayed 3 nights in Apr 2024
Response from Front office Manager on 30 Apr 2024
Dear Bridget,Thank you for your review; we are delighted that your stay was memorable. We appreciate the recommendation and look forward to seeing you again soon.

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service so much so that I have booked another stay at the hotel. Airport pick up available on demand. Butler service is a nice touch.
Stayed 3 nights in Apr 2024
Response from Guest Relations on 16 Apr 2024
Dear Bridget,Thank you for your feedback, we cannot wait to welcome and serve you again.

10/10 Excellent

Panesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well kept. The staff is extremely friendly and the hotel service was excellent. Very chic, boutique style hotel with modern amenities. My room came with a Butler, Bismark was very attentive during my stay. The restaurant food was great, but the service was extremely slow. My only complaint for this hotel is because of the location, the noise level is constantly loud from the street. I would definitely recommend staying here.
Stayed 1 night in Dec 2023
Response from Front office Manager on 16 Jan 2024
Dear Panesha,Thank you for your review, we appreciate your feedback.Yours in Hospitality,Jessica Unuakhe

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service/Suite
I recently had the pleasure of staying at the exquisite One Oxford hotel, and it exceeded all my expectations. From the opulent decor to the impeccable service, every detail was carefully curated for a truly luxurious experience. The spacious and elegantly designed suite provided a perfect blend of comfort and sophistication. The staff's attentiveness was unparalleled, ensuring every need was met promptly and with a genuine smile. Dining at the hotel's restaurant was a culinary delight, offering a diverse menu of delectable dishes. Overall, my stay was nothing short of extraordinary.
Stayed 2 nights in Dec 2023
Response from Front office Manager on 28 Dec 2023
Dear Ebony,Thank you for your honest feedback, we are glad we made your holiday memorable. we always yearn to exceed our guest expectation and we are thankful that we fulfilled that during your stay.Looking forward to seeing you again.Yours in Hospitality,Front Office Manager

10/10 Excellent

Olajide

Business traveller
Liked: Staff & service, amenities
.
Stayed 3 nights in Dec 2023
Response from Front office Manager on 28 Dec 2023
Thank you for your review Olatunji!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoying a safe and comfortable stay
Stayed 9 nights in Nov 2023
Response from Guest Relations on 8 Dec 2023
Thank you for your feedback!

4/10 Poor

mooya

Stayed 5 nights in Nov 2023
Response from Guest Relations on 8 Dec 2023
Thank you for your feedback Mooya!

8/10 Good

dana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
the property was beautiful however, the front desk staff needs to be more customer focused.. We traveled for the US and no one every asked if we needed assistance with anything, nor help with travel to locations. They barley greeted us.. The other staff members were great... Also, there is a lot of loud music outside throughout the night which makes it difficult to sleep.
Stayed 6 nights in Nov 2023
Response from Front office Manager on 8 Dec 2023
Dear Dana,Thank you for your feedback. We sincerely apologies for the experience you had with the front office team, we assure you that we have investigated and retrained all the team members for better customer service delivery.We look forward to seeing you again, to extend our unreserved apologies.Yours in Hospitality,Front office Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Relations on 8 Nov 2023
Thank you for the rating Mr. Jonathan!

10/10 Excellent

Adjoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grade A service, rooms feel like Dubai.
I had the best time. The service was better than all the hotels I stayed in Ghana and I stayed in 4 total. The rooms are like your own apartment and the staff really takes care of you. The decor is outstanding and I really loved all of the staff. I will stay here everytime I come to Ghana.
Stayed 4 nights in Aug 2023
Response from Guest Relations on 1 Nov 2023
Dear Adjoa,Thank you for your review of our services, we look forward to welcoming you again soon.Yours in Hospitality

10/10 Excellent

BASHAR

Stayed 5 nights in Sep 2023
Response from Guest Relations on 8 Nov 2023
Thank you the rating Mr. Bashar!

10/10 Excellent

Henrik

Stayed 6 nights in Sep 2023
Response from Guest Relations on 25 Sept 2023
Dear Henrik,Thank you for your review!We look forward to seeing you again.

10/10 Excellent

Charlene

Stayed 1 night in Sep 2023
Response from Guest Relations on 8 Sept 2023
Dear Charlene,Thank you for your review!

10/10 Excellent

Stephanie

Stayed 2 nights in Aug 2023
Response from Guest Relations on 6 Sept 2023
Dear Stephanie,Thank you for your review!

10/10 Excellent

Brynmor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations on 16 Aug 2023
Dear Brynmor,Thank you for your feedback!

10/10 Excellent

Christiana

Stayed 6 nights in Aug 2023
Response from Guest Relations on 6 Sept 2023
Dear Christiana,Thank you for your review!

6/10 Okay

Halima

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
My overall experience.
My stay overall was good. However, their was alot of miscommunication ot lack of communication when it came down to the cost of services. Secondly, the restaurant needs to improve on keeping inventory of whats available on the menu. I had a challenging time ordering food because they were always out of things. Lastly, it would have been nice to know the spa area was under construction. It would have made planning a lot better for my stay.
Stayed 5 nights in Jul 2023
Response from Guest Relations on 5 Aug 2023
Dear Halima,Thank you for your honest feedback of our services, it is well appreciated. We sincerely apologize for your experience and we are working on your review to ensure a better service is received from us.Thank you again Halima, your review will help fine tune all ends of service delivery that will improve a memorable stay to all our esteemed guests.Yours in Hospitality,Jessica UnuakheFront Office Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great.
Stayed 2 nights in Jul 2023
Response from Guest Relations on 5 Aug 2023
Dear Patrick,Thank you for your honest feedback, we are glad you enjoyed your stay.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was beautiful and staff very friendly. However the wasn't a snack bar, just incase you wasn't something to eat or drink...and you could pay for it at checkout. Only water was given in the room. But apart from that everything else was good.
Stayed 6 nights in Jul 2023
Response from Guest Relations on 5 Aug 2023
Dear Deborah,Thank you for your honest feedback, your review has been shared with our team, we have prioritize the need to ensure that the needful is done with immediate effect to improve memorable stays and guest satisfaction.Thank you again as we look forward to seeing you again.Yours in Hospitality,Jessica UnuakheFront Office Manager

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Guest Relations on 5 Aug 2023
Thank you Ruth!We are glad you enjoyed your stay.

10/10 Excellent

Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
I like their services.
Stayed 1 night in Jun 2023
Response from Guest Relations on 5 Aug 2023
Dear Richmond,Thank you for your review and we are glad you enjoyed your stay with us.Yours in Hospitality,Jessica UnuakheFront Office Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved ambiance and the atmosphere.
Stayed 2 nights in May 2023
Response from Guest Relations on 22 May 2023
Dear Michelle,Thank you for your feedback about your stay. We look forward to seeing you again.Yours in Hospitality,Management

10/10 Excellent

Bee

Liked: Staff & service, amenities, property conditions & facilities
Very safe and great location
Stayed 4 nights in May 2023
Response from Front Office Team on 15 May 2023
Dear Bee,Thank you for your feedback, we look forward to seeing you again soon.Yours in Hospitality,Management

10/10 Excellent

mariam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a birthday gateway there for a night and it was amazing ….chic room and very relaxing.
Stayed 1 night in Apr 2023
Response from Front Office Team on 27 Apr 2023
Dear Mariam,Thank you for staying and celebrating your special day with us.We appreciate your honest feedback as we look forward to serving you again soonest.Yours in Hospitality,Management

10/10 Excellent

ROBERT

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Patrick was awesome
Stayed 5 nights in Apr 2023
Response from Front Office Team on 25 Apr 2023
Dear Patrick,Thank you for your feedback.We look forward to seeing you again!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service
The place was so elegant. The staff was very friendly. The prices are worth place ,like the poor will feel rich being there it put you out of the hustle and bustle of everyday life . The place make you have no worries
Stayed 3 nights in Mar 2023
Response from Front Office Team on 22 Mar 2023
Dear Ashley,Thank you for staying with us.We appreciate your honest feedback of our services and it delights our hearts, that you had a memorable time with us.We look forward to welcoming you again soon.Yours in hospitality,Management

8/10 Good

Annette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Front Office Team on 20 Mar 2023
Thank you for your feedback and thank you for staying with us.

10/10 Excellent

Jacqueline, Rocklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed only one night at this property after having a very bad experience at Accra Luxury Apartments at the Gardens. The service, professionalism, and the amenities stood out like none other. I was of the conclusion that Accra did not understand the definition of "customer service" but Number One Oxford Street Hotels and Suites renewed my confidence.
Stayed 1 night in Mar 2023
Response from Front Office Team on 13 Mar 2023
Dear Ms. Jacqueline,Thank you for your honest review of our service, we will share this with the team and we hope to see you again when next you visit Accra.Yours in Hospitality,Management

10/10 Excellent

LATONYA

Stayed 3 nights in Mar 2023
Response from Front Office Team on 14 Mar 2023
Dear Latonya,Thank you for your review, we look forward to welcoming you on your next visit.Yours in Hospitality,Management

10/10 Excellent

Prince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Front Office Team on 30 Mar 2023
Dear Prince,Thank you for your feedback, we look forward to serving you soon.Best regards,Management

10/10 Excellent

Rotimi

Stayed 1 night in Mar 2023
Response from Front Office Team on 9 Mar 2023
Thank you for your honest feedback

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of the best hotels in Accra! It is clean, comfortable, and their service is top notch.
Stayed 4 nights in Feb 2023
Response from Front Office Team on 9 Mar 2023
Dear Esteemed Guest,Thank you for your honest review and for staying with us.We look forward to seeing you soonest.Yours in HospitalityManagement

10/10 Excellent

antoinette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this place for my moms birthday and she loved her suite.
Stayed 2 nights in Feb 2023
Response from Front Office Team on 9 Mar 2023
Dear Antoinette,Thank you for staying with us.We are glad to here that you mom enjoyed her stay in our luxurious suite.We hope to see you again.Yours in Hospitality,Management

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service
Great location and nice room and view. Needs a little bit more maintenance as some things didn't work.
Stayed 3 nights in Feb 2023
Response from Front Office Team on 27 Feb 2023
Dear Mr. John,Thank you for your honest review and we are glad that you stayed with us. Please note that we will treat your feedback immediately.Thank you and have a wonderful day as we look forward to seeing you again.Best Regards,Management Team

6/10 Okay

Suzan

Travelled with group
Liked: Property conditions & facilities
What I liked: location, location, location. Safe, hotel is aesthetically pleasing, You can walk to many places nearby, restaurants and bar are walkable, What could have been better: It took multiple calls to front desk to have several issues addressed, not enough toilette paper, soap etc, Robes were not clean, room was not clean enough, bathroom was awkwardly shaped, No menu in room for room service,
Response from Front Office Team on 9 Feb 2023
Dear Suzan,Thank you for staying with us and we are glad you enjoyed your stay. We appreciate your honest feedback, we sincerely apologize for the shortfall in our service delivery, our relationship with our guest are important to us, we will appreciate another opportunity to serve you and show the improvements we have made since your last stay with us.Thank you again as we look forward to seeing you and apologizing to you in person soon. Yours in Hospitality,

2/10 Terrible

Salem

Stayed 2 nights in Sep 2022

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tv was on fritz so they switched rooms for me but still the tv would work intermittently
Stayed 3 nights in Sep 2022

10/10 Excellent

ROBERT

Stayed 4 nights in Sep 2022

10/10 Excellent

Gbolahan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall a very nice experience and the hotel room was amazing…like truly amazing!
Stayed 1 night in May 2022
Response from Evelyn on 14 Jun 2022
Dear Guest, It always bring us such delight, in knowing that we were able to not only make a promise but also keep it in exceeding one of our guests expectations. This gives us encouragement to not only know that we are on the correct path but also motivates us to strive to do better and continue to give the Best guest service. Thank you for your loyalty.

10/10 Excellent

April

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!
Stayed 5 nights in Apr 2022
Response from Number 1 Oxford Street on 9 May 2022
Dear April, Thank you for your feedback on services rendered to you by our professional staff. We hope to see you again. Best Regards, Alex Sydney Essilfie Front Office Manger

2/10 Terrible

Whitney

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Oh boy. Where do I begin? I'm so disappointed in this hotel. I booked this hotel for my Mother for only 2 nights. We paid $1200 CAD dollars. The pick up was good, however, arriving at the hotel, they didn't have my booking on their system. I had to Whatsapp my mom the details of her booking to "PROVE" she'd paid. When breakfast came - which we paid for the FULL BREAKFAST option, my mom requested for her food to be brought to her room since she wasn't feeling great to go downstairs and dine in the main area. She was told upon bringing her food upstairs that it cost 45 US dollars to bring her food up - a hospitality service fee. Who pays 45 dollars for someone to wheel in a tray from the kitchen downstairs to upstairs? Absolutely insane. When they brought the food, there was pork! My mom specifically stated that she CAN NOT eat pork. However, on BOTH days she was staying there, the breakfast was the same. Imagine paying 48 dollars/day for breakfast to be given basic cereal. My mom spoke to the manager on her first night, and he apologized and reassured her that the next day would be better. Clearly, that was a joke. The next day, the SAME bad service was given, pork in her breakfast and the receptionist was RUDE and told her she wouldn’t be allowed to LEAVE the property until she paid the 45 bucks! The hotel itself's cleanliness is POOR! Dust on the TV/Mirrors, wine stains on the furniture, the shower doesn’t work properly and the sink clogs. DO NOT RECOMMEND! 0/10
Stayed 2 nights in Apr 2022
Response from Antoan on 16 Apr 2022
Dear Whitney, Thank you for bringing this to our attention it certainly is not feedback that we like to see from our guests. We are looking into the attitude of the lady in question and she will be addressed accordingly. It is not the type of communication that we expect from our staff and we will continue to train our staff to ensure this does not happen again in the future. We take the health and wellbeing of our guests seriously we are investigating the lack of communication in regards to your dietary requirements. The room service charge mentioned is displayed on the menu in your room, however we will ensure at time of ordering it is made more clear to ensure transparency of the charge which is 45 ghana cedis, USD$5. Withney, if I may have your contact number to speak to you further regarding your feedback for management to formally follow up with you.

10/10 Excellent

Emily

Stayed 4 nights in Apr 2022
Response from Evelyn on 31 May 2022
It always bring us such delight, in knowing that we were able to not only make a promise but also keep it in exceeding one of our GUESTS expectations. This gives us encouragement to not only know that we are on the correct path but also motivates us to strive to do better and continue to give the Best GUEST service. Thank you for your loyalty.

10/10 Excellent

Philistine

Stayed 3 nights in Mar 2022

10/10 Excellent

Erasmus

Stayed 1 night in Feb 2022
Response from Number 1 Oxford Street on 25 Feb 2022
Hello Erasmus, We're delighted to hear about your recent experience with us and we're so pleased that you recommend our property. Thank you for taking the time to share your experience and we look forward to welcoming you back soon! Best Regards, Alex Sydney Essilfie Front Office Manager

10/10 Excellent

Kennedy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dope
It was amazing and very clean
Stayed 1 night in Jan 2022
Response from Number 1 Oxford street on 25 Feb 2022
Hello Samuel, We're delighted to hear about your recent experience with us and we're so pleased that you recommend our property. Thank you for taking the time to share your experience and we look forward to welcoming you back soon! Best Regards, Alex Sydney Essilfie Front Office Manager

10/10 Excellent

theophilus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I encountered little problem when I arrived at the hotel, but the manager Alex jump into action and solved it with no heart beat, in over all he made our stay much comfortable and provide us an excellent service .
Stayed 1 night in Jan 2022
Response from Evelyn on 20 Jan 2022
It always bring us such delight, in knowing that we were able to not only make a promise but also keep it in exceeding one of our GUESTS expectations. This gives us encouragement to not only know that we are on the correct path but also motivates us to strive to do better and continue to give the Best GUEST service

10/10 Excellent

Mohamed

Stayed 5 nights in Dec 2021
Response from Evelyn on 4 Jan 2022
Dear Mohamed, Thank you for taking your time to rate your stay with us. We are happy we kept our promise to make your stay enjoyable. We look forward to your future stay with us.

6/10 Okay

S

Stayed 1 night in Dec 2021

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing so classy and luxurious and the hotel smells amazing. Not sure what air fresheners they use but it smells delightful. This hotel is 10/10
Stayed 4 nights in Nov 2021
Response from Evelyn on 25 Nov 2021
Dear Lea, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Number One Oxford Street Hotel and Suites. It always bring us such delight, in knowing that we were able to not only make a promise but also keep it in exceeding one of our guest expectations. This gives us encouragement to not only know that we are on the correct path but also motivates us to strive to do better and continue to give the Best guest service. Thank you for your loyalty.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I was allowed only 9hours access to a room I paid over $600 for. I was checked in at 2:00 AM while my check in time was supposed to be 2:00PM. And to make it worse, for all those 12 hours, I was asked to wait with my friends in the lobby till my booking reflected on their system before I would be given the room since I wasn’t paying at the property even though I had shown them the prove of payment and receipt of my booking. And to top it all, I was still asked to check out at 12:00PM although I was checked in at 2:00AM midnight and it wasn’t my fault their system was messing up. I’ve never felt so embarrassed in my life! Hopefully when next I visit, the system doesn’t mess up.
Stayed 4 nights in Oct 2021
Response from Evelyn on 12 Nov 2021
I hope you are having a good day. I am reaching out regarding your recent stay with us. I would like to express my most sincere apologies on our failure to provide you with the best guest service, at all times. It is really embarrassing that we fell short of providing you with the most basic of things, such as a smooth check in with all of your room preferences being met. This is highly unacceptable from our side and we do accept where we have fallen short. I do hope that this experience did not ruin your overall stay with us or the possibility of you staying with us again. We look forward to your future stay with us.