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Reviews of Chelsea Hotel - Central Area

3.5 out of 5
Chelsea Hotel - Central Area
Plot 123 Cadastral Zone A0, Central Business District, Abuja

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 33 reviews" "
Rating 8 - Good. 12 out of 33 reviews" "
Rating 6 - Okay. 4 out of 33 reviews" "
Rating 4 - Poor. 4 out of 33 reviews" "
Rating 2 - Terrible. 5 out of 33 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

7.8/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jumoke

Stayed 1 night in Feb 2024

6/10 Okay

Andrea

Stayed 1 night in Jan 2024

4/10 Poor

Abiodun

Travelled with family
Disliked: Staff & service, property conditions & facilities
Pillow.
Stayed 1 night in Jan 2024

10/10 Excellent

Mrs U K

Stayed 1 night in Jan 2024

2/10 Terrible

Pieter

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first room I check in to had power problems so I had to relocate to another room.They could not reprogram the room keys for two days, so the porter had to open my door every time I left my room. Finally, their International POS device was not working when I checked out so I has to go and draw cash to settle my account.
Stayed 6 nights in Jul 2023
Response from Gloria on 21 Aug 2023
So sorry about that. We will ensure your next stay be better.Many thanks for choosing us

8/10 Good

Mary

Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid avoid avoid!
This hotel is bad from the second you arrive until the second you leave. Receptionist (no mask) could not find my booking so ordered, not requested, me to sit and wait. When eventually got room it was with no thank yous or enjoy your stay, just more contempt for me daring to be a guest in the hotel. Room on second floor was down a dimly lit corridor and it saw to say had seen better days. Probably in about 1980 as the air con unit, which was like having a generator on the room due to the noise, was certainly the oldest I have ever seen. No water supplied in room nor any kind of room menu so had to get Uber to a supermarket to get water. Shower was a trickle at best and the variety of condiments left was a bar of soap and body lotion. Hair shampoo doesn’t exist here. The lumpy bed, fuzzy tv and threadbare carpet completed the room! After a limited sleep night due to aforementioned air con, tried turning it off but the loud dripping from it turned it from a generator to a Chinese water torture device, went to go to breakfast. Only one lift working out of 2. First time lift come it was full of a laundry cart being used by staff. Second lift come and people not wearing masks entered and refused to cover face. Observed same people going into breakfast along with others leaving breakfast without masks and totally unchallenged by staff. Giving the infection levels still high in Nigeria breakfast was then a danger! Refund as couldn’t get breakfast…. I chance! Avoid this dump!
Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Chelsea Hotel Abuja -worthwhile experience
It was a nice clean room, friendly staff and reasonably COVID 19 compliant. Nicely located at the heart of the city. Could easily take sight seeing walks to nearby places of attraction like the International Conference Centre and some of the foreign embassies. However, there is need to ensure some of the offers given properly align with that of the hotel in order to meet guest's expectations and avoid embarrassment to all the parties involved with the booking.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great location
Stayed 2 nights in Feb 2020

10/10 Excellent

Prince

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, renovated floor. Professional staff
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Decaying infrastructures and facilities. Cleaning also below par.
Stayed 1 night in Aug 2019

8/10 Good

Ibrahim

Liked: Cleanliness, property conditions & facilities, room comfort
Was good
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Comfortable and conveniently located. I will be returning in future.
Stayed 1 night in Oct 2018

8/10 Good

Yakov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Stayed for 3 nights on 2 separate occasions. Staff is very attentive. Rooms are clean. Bar and restaurant are good. Close to international Airport. Wood stay again.
Stayed 1 night in Aug 2018

4/10 Poor

L

Disliked: Cleanliness, property conditions & facilities, room comfort
Just had to stay
Quite old room and some of foods at breakfast had gone wrong
Stayed 1 night in Aug 2017

8/10 Good

Tony , South Plainfield, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded and very nice
The experience is worth repeating. I would recommend this hotel.
Stayed 1 night in Jul 2017

8/10 Good

Caroline

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Mundunge Ghitu

Stayed 5 nights in Sep 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Propreté assurée par du personnel très cordial. Par contre maintenance des équipements très moyenne
Stayed 6 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Har sett bedre dager
Et eldre og slitt hotell i et kjedelig område. De har et lite, men velholdt pool. De veksler valuta til ekstremt dårlige rater om enn i det hele tatt. Transport formidles til rater tre ganger normal markedspris.
Stayed 2 nights in Nov 2018

8/10 Good

Carl-Johan

Well located hotel
Well located hotel for a business trip. Good standard. Slightly worn. Pool, gym and tennis court with instructor. Awfully expensive restaurant with just ok quality. I recommend other restaurants. Car for hire available (with driver). Friendly personnel.
Stayed 5 nights in Sep 2018

6/10 Okay

Carl-Johan

Clean and fairly good hotel
Well situated hotel, next to the Nigerian Defence Forces Head Quarters. Free parking in front of the hotel. Pool and gym in good condition, pool bar with limited menu. Room service and laundry service 24h. Clean rooms. The hotel is slightly worn and could use an update. Breakfast mediocre but you get enough. Hotel restaurant very expensive compared to good restaurants, food is not impressive. Internet fairly good; if you ask specifically you can get codes for more than one device.
Stayed 2 nights in Sep 2018

10/10 Excellent

Jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel, sometimes with live music
Stayed 10 nights in Oct 2017
It was nice having you. Looking forward to receiving you soon.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2017