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Crowne Plaza London - Docklands by IHG

4.0 star property
Waterfront hotel with full-service spa and fitness centre

Choose dates to view prices

Photo gallery for Crowne Plaza London - Docklands by IHG

Property amenity
Exterior
Exterior
Junior Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Pool
  • Spa
  • Air conditioning
The current price is £110
includes taxes & fees
1 Jun - 2 Jun

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 269 sq ft
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Sofa bed
Shower/bath combination
Hairdryer
Private bathroom
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Hairdryer
Private bathroom
Bathrobes
Shower/bath combination
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Minicooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Accessible (Minicooler)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Separate bedroom
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed (Mini cooler)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds (Mini cooler)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds (Mini cooler)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Hypo-allergenic bedding
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 1
  • 1 Single Bed

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About the area

Map
Western Gateway, Royal Victoria Dock, London, England, E16 1AL

What's nearby

  • IFS Cloud Royal Docks Station - 3 min walk - 0.2 miles
  • ExCeL Exhibition Centre - 5 min walk - 0.3 miles
  • O2 Arena - 9 min drive - 4.1 miles
  • Westfield Stratford City - 10 min drive - 4.2 miles
  • Tower Bridge - 12 min drive - 4.7 miles

Getting around

  • Royal Victoria DLR Station - 3 min walk
  • West Ham Station - 5 min drive
  • London (LCY-London City) - 12 min drive

Restaurants

  • ‪Costa Coffee - ‬6 min walk
  • ‪Sandwich & Co - ‬9 min walk
  • ‪Upper Deck Restaurant - ‬3 min walk
  • ‪Nakhon Thai - ‬6 min walk
  • ‪Warehouse K - ‬3 min walk

About this property

Crowne Plaza London - Docklands by IHG

Upscale eco-certified hotel near ExCeL Exhibition Centre
Near O2 Arena, Crowne Plaza London - Docklands by IHG provides dry cleaning/laundry services, a bar and a gym. Treat yourself to a massage at Rinu, the on-site spa. Free in-room WiFi is available to all guests, along with a business centre and a steam room.
You'll also enjoy perks such as:
  • An indoor pool
  • Full breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Babysitting (surcharge), tour/ticket information and luggage storage
  • Concierge services, 1 meeting room and a 24-hour front desk
  • Guest reviews say great things the breakfast, helpful staff and location
Room features
All 210 rooms have comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews highly rate the cleanliness rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding and free cots/infant beds
  • Bathrooms with shower/bath combinations and hairdryers
  • Coffee/tea makers, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Polish, Portuguese, Romanian, Spanish

Similar properties

Exterior

Aloft London Excel

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  • Pet-friendly
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 1,017 reviews
The price is £101
includes taxes & fees
26 May - 27 May
Aloft London Excel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 25 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 19.99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • On the waterfront

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 30.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately GBP 19.99 per person
  • Self-parking fee: GBP 25 per day (in/out privileges)
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Hotel London Docklands
Crowne Plaza London Docklands
London Docklands Crowne Plaza
Crowne Plaza London - Docklands England
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London Docklands Hotel
Crowne Plaza Docklands Hotel
Crowne Plaza Docklands
Crowne Plaza London Docklands
Crowne Plaza London Docklands an IHG Hotel
Crowne Plaza London - Docklands by IHG Hotel
Crowne Plaza London - Docklands by IHG London
Crowne Plaza London - Docklands by IHG Hotel London

Frequently asked questions

Does Crowne Plaza London - Docklands by IHG have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Crowne Plaza London - Docklands by IHG?

As of 21 May 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza London - Docklands by IHG on 1 Jun 2025 start from £109.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza London - Docklands by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Crowne Plaza London - Docklands by IHG?

Self-parking is available for GBP 25 per day. Limited spots are available.

What time is check-in at Crowne Plaza London - Docklands by IHG?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Crowne Plaza London - Docklands by IHG?

Checkout is at 11 AM.

Where is Crowne Plaza London - Docklands by IHG located?

Located in Docklands, this spa hotel is 0.3 mi (0.4 km) from ExCeL Exhibition Centre and 1.9 mi (3.1 km) from O2 Arena. Thames River and ABBA Arena are also within 3 miles (5 km). Royal Victoria DLR Station is only a 3-minute walk and Custom House Station is 9 minutes.

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Crowne Plaza London - Docklands by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 554 out of 1011 reviews
Rating 8 - Good. 304 out of 1011 reviews
Rating 6 - Okay. 89 out of 1011 reviews
Rating 4 - Poor. 32 out of 1011 reviews
Rating 2 - Terrible. 32 out of 1011 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10

Staff were very friendly and helpful, especially at the Spa and front desk. It was slightly annoying having to get a key card for the lobby toilets.
Stayed 1 night in Apr 2025

10/10

Amazing all around
Stayed 1 night in Mar 2025

8/10

One night stay we sere happy with our room and breakfast in the morning was excellent
Stayed 1 night in Jan 2025

10/10

We have had a wonderful stay Speedy efficient check in warm welcome Spotlessly clean great service throughout our visit
Stayed 1 night in Jan 2025

10/10

Very enjoyable weekend stay
Stayed 1 night in Dec 2024

10/10

Very comfortable and nice hotel
Stayed 5 nights in Dec 2024

8/10

Good stay, staff were friendly and helpful. Great location.
Stayed 1 night in Jan 2025

10/10

Lovely stay perfect for our trip to the Excel, had an upgrade to a suite which was amazing ! Great view over the river , breakfast was lovely too.
Stayed 1 night in Dec 2024

10/10

Absolute joyful stay, Vivien and Iosha were fantastic, really couldn't do much more for you, excellent service.
Stayed 3 nights in Jan 2025

10/10

Great hotel location and friendly staff
Stayed 1 night in Oct 2024

10/10

It’s worth the money
Stayed 4 nights in Jan 2025

10/10

A great option for O2 Arena, good transport links close by as well as a few places to grab food/drink. Hotel was nice and quiet, staff seemed very friendly and helpful and the check in/out process was very straightforward.
Stayed 1 night in Jan 2025

6/10

Location of the hotel is convenient. Room cleanliness was great, thank you house keeping. The staff wasn’t very knowledgeable about what spa services they offer. Heard different things from different staff members if there was any spa treatments available. Very unhelpful and disappointing since Expedia listed that this hotel offers massages and that was one reason I booked here. Overall good stay, probably wouldn’t stay here again.
Stayed 1 night in Apr 2025

10/10

Very helpful and friendly staff. Polite and kind with children. A lovely stay!
Stayed 2 nights in Dec 2024

10/10

Excellent stay
Stayed 3 nights in Oct 2024

10/10

It was amazing. Nice staffs.
Stayed 1 night in Jan 2025

10/10

A comfortable stay, spacious rooms, quiet.
Stayed 5 nights in Oct 2024

10/10

Exceptional Care by an exceptional staff
Stayed 4 nights in Jan 2025

8/10

Staff, especially in bar, very friendly. But all staff were pleasant, thanks.
Stayed 1 night in Dec 2024

10/10

Lovely hotel and nice food too.
Stayed 3 nights in Jul 2024

10/10

Excellent hotel and facilities. Left my iPad in the room and they facilitated getting it returned which was amazing …
Stayed 1 night in Dec 2024

10/10

Excellent Hotel in a superb location, particularly for the cable car to the o2 Arena. Good friendly service, plentiful and tasty breakfast and spotlessly clean. Will definitely stay again.
Stayed 1 night in Nov 2024

10/10

Really friendly staff. Clean, comfy room. Lovely breakfast with great choice. Pool area great!
Stayed 2 nights in Nov 2024

8/10

Comfortable but slightly dated hotel Good location
Stayed 1 night in Oct 2024

8/10

Location
Stayed 6 nights in Nov 2024