Mercure Hotel Aachen Europaplatz

Photo gallery for Mercure Hotel Aachen Europaplatz

Featured image
Seasonal outdoor pool, pool loungers
Seasonal outdoor pool, pool loungers
Seasonal outdoor pool, pool loungers
Terrace/patio

Overview of Mercure Hotel Aachen Europaplatz

UNESCO Sustainable Travel Pledge

Mercure Hotel Aachen Europaplatz

4.0 star property

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Joseph-von-Goerres-Str. 21, Aachen, NRW, 52068

Explore the area

  • Popular LocationCarolus Thermen Bad Aachen12 min walk
  • Popular LocationEurogress Aachen16 min walk
  • Popular LocationSuermondt Ludwig Museum17 min walk
  • AirportMaastricht (MST-Maastricht - Aachen)37 min drive

Choose dates to view prices

About this area

Aachen

Mercure Hotel Aachen Europaplatz is located in Aachen-Mitte, a neighbourhood in Aachen, and is near a train station. Carolus Thermen Bad Aachen and Ponttor are notable landmarks, and the area's natural beauty can be seen at Aachen Cathedral and High Fens – Eifel Nature Park. Travelling with kids? Make time for Gaia Zoo, or enjoy an event or a match at CHIO Stadium. Guests love the hotel's quiet location.

What's nearby

  • Carolus Thermen Bad Aachen - 12 min walk
  • Eurogress Aachen - 16 min walk
  • Suermondt Ludwig Museum - 17 min walk
  • St. Nikolaus Church - 4 min drive
  • New Tivoli Stadium - 7 min drive

Getting around

  • Aachen-Rothe Erde Station - 19 min walk
  • Cologne - Bonn Airport (CGN) - 44 min drive

Restaurants

  • AIXcellence — 1 min walk
  • Mephisto — 1 min walk
  • Zum Stavros - 3 min walk
  • Gare du Nord - 5 min walk
  • Fletcher Davis - 7 min walk

About this property

Mercure Hotel Aachen Europaplatz

Family-friendly Aachen hotel in Aachen-Mitte, near Carolus Thermen Bad Aachen
A restaurant, a bar/lounge and a 24-hour business centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a seasonal outdoor pool, a business centre and conference space are on-site. All 119 soundproofed rooms provide free WiFi, free wired Internet and room service. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also find coffee makers and hairdryers. Change of towels is available on request
Mercure Hotel Aachen Europaplatz offers 119 forms of air-conditioned accommodation with a safe and coffee/tea makers. LCD televisions come with satellite channels. Bathrooms include a shower and hairdryers.

This Aachen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of SGS (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and dinner
Reservations are required for the use of certain on-site facilities
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (EUR 10.00 per night; includes in/out privileges)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Wheelchair-accessible parking available
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: EUR 16 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Playground
  • Seasonal outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Dutch
  • English
  • French
  • German

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (4133 square feet)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Couples dining
  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hairdryer
  • Shower
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per day
Food and water bowls are available

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 16 per person (approximately)
  • Self-parking fee: EUR 10.00 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Up to 3 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Aachen Europaplatz
Aachen Mercure Hotel Europaplatz
Europaplatz
Europaplatz Aachen
Mercure Aachen Europaplatz
Mercure Europaplatz
Mercure Hotel Aachen Europaplatz
Mercure Hotel Europaplatz
Mercure Hotel Europaplatz Aachen
Accor Aachen Europaplatz
Mercure Aachen Europaplatz
Mercure Hotel Aachen Europaplatz Hotel
Mercure Hotel Aachen Europaplatz Aachen
Mercure Hotel Aachen Europaplatz Hotel Aachen

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 160 out of 426 reviews
5 - Excellent 38%
Rating 4 - Good. 203 out of 426 reviews
4 - Good 48%
Rating 3 - Okay. 51 out of 426 reviews
3 - Okay 12%
Rating 2 - Poor. 11 out of 426 reviews
2 - Poor 3%
Rating 1 - Terrible. 1 out of 426 reviews
1 - Terrible 0%

4.4/5

Cleanliness

4.3/5

Staff & service

4.2/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Stayed 1 night in Oct 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip
We have used this hotel in the past. It is a great choice. It is in a quiet location with comfortable beds and good breakfast.
Stayed 1 night in Jul 2021

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent considering the difficulties.
Good clean hotel at a reasonable price. Due to Covid the restaurant was only serving pizzas but under the difficult circumstances of Covid the hotel did the best they could. The room was clean and comfortable. The shower in the bathroom was superb!
Stayed 1 night in Dec 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good in parts; Disappointing breakfast
Receptionist was excellent. Gave us very good info on eateries if the town. Room was very good. Breakfast was expensive and disappointing: too many gadgets (machine for making poor coffee, squeezing oranges and delivering little pats of butter on your plate); too little service.
Stayed 1 night in Oct 2020

3/5 Okay

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2020