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Reviews of INNSiDE by Meliá Aachen

4 out of 5
INNSiDE by Meliá Aachen
Sandkaulstr. 20, Aachen

Reviews

9.0

Wonderful

Rating 10 - Excellent. 291 out of 500 reviews" "
Rating 8 - Good. 164 out of 500 reviews" "
Rating 6 - Okay. 28 out of 500 reviews" "
Rating 4 - Poor. 12 out of 500 reviews" "
Rating 2 - Terrible. 5 out of 500 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Sanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities. Would be nice to get faster service at reception though.
Stayed 1 night in May 2024

10/10 Excellent

Dirk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the downtown and historic sites
Stayed 2 nights in Apr 2024
Response from Benedikt Fischer, Front Office Manager on 8 Apr 2024
Hallo Dirk,vielen Dank für Ihr positives Feedback. Wir hoffen Sie bald wieder bei uns begrüßen zu dürfen!Freundliche Grüße,

8/10 Good

Shervin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The room was good and comfortable. The blankets were super small. But that was OK.
Stayed 1 night in Mar 2024
Response from Benedikt Fischer, Front office Manager on 7 Mar 2024
Dear Ervin,Thank you for taking the time to share your review.We're delighted to hear that our staff's friendliness and helpfulness made a positive impact on your stay, and that you found comfort in our accommodations. Our team takes pride in providing thoughtfully designed rooms to ensure you can make the most out of your stay. While the blankets did not meet your expectations, we hope that the overall comfort of our special Dream Maker mattresses added to a restful night's sleep. Rest assured, we are always seeking ways to enhance every aspect of our guests' experience.We hope to have the opportunity to welcome you and your wife back in the future for an even better experience. Kind regards,Benedikt Fischer, Front office Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
Good location and all around a very niche hotel… only item i would downgrade is the price for parking at the hotel.
Stayed 6 nights in Jan 2024
Response from Benedikt Fischer, Front office Manager on 15 Feb 2024
Dear Guest, Thanks for this review.We're absolutely thrilled you found our hotel to be a gem in the perfect spot to explore the city's charm! It's wonderful to know you could soak in the sights and sounds of Aachen with ease, and we hope our elegant minimalist design added a touch of serenity to your stay. As for the parking, it's a rare find in the city centre, and we're sorry if the cost took away a bit of the sparkle from your experience. Rest assured, we offer the convenience of an underground lot and a Tesla charging station for those electric moments!We hope that we have the opportunity to see you again soon. Kind regards,Benedikt Fischer, Front office Manager

10/10 Excellent

Philippe

Stayed 1 night in Dec 2023

8/10 Good

Rigobert

Stayed 1 night in Dec 2023

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Town heights
A superb hotel just on the edge of Aachen's famous old town. Breakfast in the rooftop restaurant is a must.
Stayed 1 night in Dec 2023
Response from Benedikt Fischer, Assistant Front Office Manager on 18 Dec 2023
Dear Ralph,Our sincerest thanks for this positive review of your stay at our hotel.We're delighted to hear you enjoyed the breakfast in our rooftop restaurant, which offers a variety of regional and healthy options alongside breathtaking views of the city. It is gratifying to know that the cleanliness of our hotel, the overall condition, and the service provided by our team met your expectations. Your comfort is our priority, and we're pleased that our special Dream Maker mattresses contributed to a restful stay.We look forward to welcoming you back. Best wishes,Benedikt Fischer, Assistant Front Office Manager

8/10 Good

Rudolf

Stayed 1 night in Nov 2023

10/10 Excellent

Steinar Meek

Stayed 2 nights in Nov 2023

10/10 Excellent

Mark

Stayed 1 night in Nov 2023

10/10 Excellent

Hugh

Stayed 2 nights in Oct 2023

10/10 Excellent

HAEKWEON

Stayed 6 nights in Oct 2023

10/10 Excellent

Simone

Stayed 1 night in Oct 2023

10/10 Excellent

Eivind

Stayed 1 night in Aug 2023

4/10 Poor

Adrianos

Stayed 5 nights in Oct 2023

10/10 Excellent

caroline

Stayed 5 nights in Sep 2023

8/10 Good

Martin

Stayed 3 nights in Sep 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean, comfortable hotel in excellent location with an amazing view of the city and Dom from its rooftop restaurant bar patio. Staff were very helpful and professional.
Stayed 1 night in Sep 2023
Response from Benedikt Fischer, Assistant Front Office Manager on 28 Sept 2023
Dear Jeffrey,Thank you for your positive review.We are thrilled to hear that you found our hotel to be modern, clean, and comfortable. Our excellent location and amazing views of the city and from our rooftop restaurant bar patio are indeed some of the highlights we are proud of. It's great to know that our helpful and professional team contributed to making your stay even more enjoyable.We look forward to welcoming you back. Best wishes,Benedikt Fischer, Assistant Front Office Manager

6/10 Okay

Liviu

Liked: Staff & service
Not a lot to say! The hotel is just ok!
Stayed 1 night in Sep 2023

10/10 Excellent

Ola

Stayed 2 nights in Sep 2023

10/10 Excellent

Roman, Legionowo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

José

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Christina

Stayed 2 nights in Sep 2023

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay; definitely take the breakfast
Stayed 3 nights in Aug 2023
Response from Benedikt Fischer, Assistant Front Office Manager on 6 Sept 2023
Dear Matthew,Thank you very much for this kind review.We are thrilled to hear that you had a very pleasant stay with us. It's great to know that you enjoyed our breakfast buffet, which offers a wide range of regional and healthy options, as well as local flavors at our Aachen Corner.We appreciate your positive feedback on the room cleanliness, hotel condition, service, and room amenities. Our team works hard to provide a comfortable and memorable experience for our guests, and your kind words are truly rewarding.We look forward to seeing you again on your next visit.Best wishes,Benedikt Fischer, Assistant Front Office Manager

8/10 Good

Stefan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Rene

Stayed 1 night in Jul 2023

10/10 Excellent

Steve

Stayed 2 nights in Jul 2023

10/10 Excellent

Luis

Stayed 1 night in Jul 2023

10/10 Excellent

William Neil

Stayed 2 nights in Jul 2023

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was my third time staying at INNSIDE Aachen and it was as wonderful as the first and second time. I enjoyed the breakfast buffet as well as the bar lounge at night. The room was clean with A/C and the premium room is great for the free drinks from water, juices and beer to choose from. When I come to Aachen, I will always stay at INNSIDE because of the friendly staff, good service and convenience of the location.
Stayed 1 night in Jul 2023
Response from Benedikt Fischer, Assistant Front Office Manager, on 7 Jul 2023
Dear Kelly,Thank you for sharing your review.We are glad that the high standards we set ourselves met your expectations.We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.It’s equally great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet.It would be a pleasure to welcome you back.Best wishes,Benedikt Fischer,Assistant Front Office Manager, INNSiDE by Meliá Aachen

8/10 Good

Kjetil Andre

Stayed 3 nights in Jun 2023

8/10 Good

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great location in the city
Stayed 1 night in Jun 2023
Response from Thomas Heinemann Hotel Manager, INNSiDE by Meliá on 15 Jun 2023
Dear Roger,Thank you for such a positive review.We are delighted we were able to meet your expectations and that you appreciated our central location.We would love to welcome you back on many more occasions. Best wishes,Thomas HeinemannHotel Manager, INNSiDE by Meliá Aachen

10/10 Excellent

SUN

Stayed 3 nights in May 2023

10/10 Excellent

Dondre

Liked: Cleanliness, staff & service, property conditions & facilities
The staff members were amazing. The free beverages in the fridge in the room were also great and a nice touch. The retro phone gave me a good laugh :D I’d recommend dressing up a little bit for the sky lounge restaurant. I didn’t expect it to be so fancy.
Stayed 1 night in May 2023
Response from Thomas Heinemann Hotel Manager, INNSiDE by Meliá on 30 May 2023
Dear Guest,Thank you for your positive review, we appreciate it.We are thrilled to hear that our amazing team made a lasting impression on you and that you enjoyed the complimentary beverages in the room. It's also great to know that our retro phone brought a smile to your face. We appreciate your recommendation to dress up for the UpTown Sky Lounge restaurant, as it indeed offers a more upscale dining experience.The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards,Thomas HeinemannHotel Manager, INNSiDE by Meliá Aachen

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
To me the hotel had all the amenities that is required for a pleasant stay in Aachen! It's in a walking distance to center of the city. Easy check in and check out!
Stayed 3 nights in May 2023
Response from Thomas Heinemann Hotel Manager, INNSiDE by Meliá on 26 May 2023
Dear Ali,Thank you for this positive review of your stay with us.We are thrilled to hear that you found our location convenient for exploring the city center and that you appreciated the easy check-in and check-out process.It's also great to know that you enjoyed the cleanliness of our hotel and the overall condition of the property. We strive to provide a comfortable and pleasant stay for all our guests, and your feedback is valuable to us. We will continue to work hard to maintain our high standards and provide excellent service.We look forward to welcoming you back for another memorable experience.Best wishes,Thomas HeinemannHotel Manager, INNSiDE by Meliá Aachen

8/10 Good

Brigid

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and comfortable and the staff were friendly and helpful. We especially enjoyed the delicious breakfast in the rooftop restaurant. It is an easy walk from the hotel to the city centre and all the sights.
Stayed 2 nights in May 2023
Response from Thomas Heinemann Hotel Manager, INNSiDE by Meliá on 5 May 2023
Dear Brigid.Thank you very much for sharing your positive review.We take pride in catering to our guests’ needs the best way we can and appreciate your kind words about the high standards and quality service which we strive to uphold.We are glad that everything met your expectations during your time with us. It's great to know that we helped start your day off on the right foot with our tasty breakfast buffet.We look forward to the pleasure of welcoming you back. Many thanks again,Thomas HeinemannHotel Manager, INNSiDE by Meliá Aachen

10/10 Excellent

Gustavo

Stayed 1 night in Apr 2023

10/10 Excellent

Ali, San Francisco

Stayed 2 nights in Apr 2023

6/10 Okay

Maarten

Liked: Cleanliness, staff & service, property conditions & facilities
Prima hotel, alleen lagen we net onder 'Uptown', de bar van het hotel op de hoogste verdieping. Op zaterdagavond wordt hier tot ongeveer half 1 ''s nachts zeer luide muziek gespeeld wat slapen onmogelijk maakt... Zeer vervelend dat de het hotel zelf zijn eigen gasten op deze manier wakker houdt' 's nachts.
Stayed 1 night in Mar 2023

8/10 Good

Leslie

Stayed 1 night in Jan 2023

8/10 Good

Joseph

Stayed 1 night in Jan 2023

6/10 Okay

Benjamin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Fine
We were a bit shocked to be asked to pay €24 for one nights parking. Luckily the car park was full so we parked outside with no charge. Bedroom although Ostensibly a double room was two beds put together with two small single duvets. When you lent against the back of the bed the bed moved away from the wall. I have encountered this loads in Germany and I have no idea why they do it
Stayed 1 night in Dec 2022
Response from INNSiDE by Meliá Aachen on 20 Dec 2022
Dear Benjamin, Thank you for your trust in our hotel and for giving us a feedback on your recent stay. We regret that you did not like our beds. Our beds were exclusively produced for our hotels by a manufacturer in Spain. You will find them in all of our hotels worldwide. We would be pleased if you give us a second chance to convince you of our services.Best regards,The INNSiDERS

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast with a view.
We love staying at Innside Achen particularly near Christmas. This is an excellent modern hotel very conveniently located for the city centre and it's markets. And the view from the restaurant is spectacular as is the breakfast buffet.
Stayed 1 night in Dec 2022
Response from INNSiDE by Meliá Aachen on 12 Dec 2022
Dear Ralph, Thank you so much for your fantatstic review. We would be pleased to welcome you back for christmas markets in Aachen next year again. Best regards,The INNSiDERS

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in such a cool city in Germany.
Stayed 2 nights in Oct 2022
Response from Fariba Gholamalischahi, Guest Experience Manager on 27 Oct 2022
Dear Curtis, Fantastic that you had a wonderful time with us and in Aachen. Hopefully we see you soon, warm regards,Fariba Gholamalischahi, Guest Experience Manager

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff, comfortable
Stayed 3 nights in Sep 2022
Response from INNSiDE by Meliá Aachen on 9 Oct 2022
Dear Sara, Thank you for your review. Best regards,The INNSiDERS

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Lovely central hotel, everything to a high standard. Great roof top bar ( food not so great). Staff welcoming and friendly
Stayed 5 nights in Sep 2022
Response from INNSiDE by Meliá Aachen on 9 Oct 2022
Dear Caroline, Thank you so much for your warm words and your great feedback. We would be pleased to welcome you back in Aachen once again. Best regards,The INNSiDERS

8/10 Good

jethro

Stayed 11 nights in Aug 2022
Response from INNSiDE by Meliá Aachen on 22 Aug 2022
Dear jethro, Thank you for your review. Best regards,The INNSiDERS

10/10 Excellent

Jawad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Aug 2022
Response from INNSiDE by Meliá Aachen on 9 Aug 2022
Dear Jawad, Thank you for rating us! Best regards, The INNSiDERS

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is very good and walkable to the city and many different restaurants.
Stayed 2 nights in Jul 2022
Response from INNSiDE by Meliá Aachen on 29 Jul 2022
Dear Kelly, Thank you so much for your review! We appreciate your comments. Best regards, The INNSiDERS