Search Hotels Near AURA Shopping Mall, Rome

"Great location lovely room and the staff was very helpful"

"The staff was very helpful and informative about Rome. I like the location and the easy access dor my car rental."

"No Air-conditioning and chair table in the room wasn't clean enough"

"Breakfast was very good and the staff were wonderful. "

"Great hotel "

"This was our first stop in rome, and we wanted to be close to the Vatican City, which this hotel is within walking distance. Very nice area, room, staff, breakfast. Would definitely stay here again."

"Place was super cute, bed was comfortable and nice to have a safe in the room when travelling. Walls are thin but the charm of an old building. Only negatives would be the struggle to get ahold of anyone. Messaged the hotel multiple times with no response so we stayed a week and didn’t get any fresh towels, and when we checked in they didn’t have bath towels so the few towels we had were small. "

"Lovely stylish hotel. Great room. Friendly, helpful professional staff. Nice patoo and terrace areas. Good food. Excellent service."

"We had a very bad experience at HU Roma. Due to a simple booking mistake, we had reserved one night less than intended. However, the way this was handled was extremely poor. When we returned at around 9PM, all of our belongings had already been removed from our room & placed in storage without proper notice. We received no email communication at all, which would have been the most reliable way to reach us as travelers. The staff mentioned they tried calling, but we had no missed calls. Without clear communication, it felt like we were abruptly evicted rather than assisted. We were then left to sort through our belongings outside in one of their tent gazebos for about 30 minutes, which was both stressful and uncomfortable. My wife also lost personal items which were probably thrown out during the process After all this, the staff eventually came back & said a larger room had become available. Unfortunately, by that time we had already been forced to look for another hotel and had secured alternative accommodation due to the uncertainty and lack of support earlier. We were ready and willing to pay for an additional night from the start, but no effort was made to properly coordinate or assist us in a timely manner. The situation could have easily been handled with basic communication and guest support. Mistakes can happen, but the way this was managed caused unnecessary stress and inconvenience. I would not recommend staying here based on this experience."