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Can't beat the location for Haymarket and room was clean and good size for a short stay. However reception staff need to work on their customer service and tea & coffee facilities in the room would be good.
We had such a wonderful stay. The bus routes stop just outside the property and the overall area is wonderful and very inviting. We hope to return and will stay at Pollock Halls again.
Wonderful hotel & staff. Delicious breakfast. Only two things I would change: 1)provide a top sheet on the beds. Duvet was too warm, but the alternative (nothing) also not feasible. 2) No wash cloths/"flannels" available. This seems to be consistently absent from hotels in the UK, though. Would have ...
I was welcomed by great front of house staff and my room was large, being a family room. The swimming pool was small but still ok to swim around plus the area was lovely and warm; good sauna and steam room too.
This hotel was amazing. While the room is small on a North American scale, it is on the larger size for a city-centre European hotel room. This hotel was modern with funky decor. The shower was awesome. The breakfast perfect to our tastes and quantity. Great fine I'd say!
The incredible staff went far out of their way to make sure my experience was perfect. Their professionalism was high quality and their rooms were superb. I will come back every time!
Clean and spacious rooms with ensuites. Would benefit from new mattresses, individual bed lights, and charging sockets. The lounge/dining and bar OK . But the kitchen poorly equipped and fridges not checked often enough....much left food clogging the shelves. I suspect some had been there for weeks ...
The staff was great with our entire family (5 siblings and families). We were in a triple the first three nights which was a large room and quite comfortable. The second stay we were on the 6th floor which was not so great but we made do.
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