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The staff was extremely attentive and helpful, even in carrying our luggage to and from our room on the 5th floor since there is no elevator. However, one of our beds was broken and was not replaced, even after alerting the front desk to this. The television also was not clear and the room was quite ...
Friendly and helpful hotel staff, We used it as a base whilst in Hanoi, halong and sapa and were made to feel very welcome. They are used to travellers and offer a good service for price of room. Fridge, shower, air con all working, room clean.
the first day we checked in, it was really nice and overwhelming. They welcomed us with a great smile and assist us in everything.As the day goes by, they treat us the same thing and effort. I don't have any negative impressions in the hotel.
Hotel pickup from airport was stress-free. Hotel staff Nancy, Carlos and Linh were very friendly. Nancy and Carlos English is excellent. Nancy also looks after tour desk but not once did she push us to go on any tours which was great as I had heard of other hotels were this happens. Nancy helped ...
it is a airport hotel and convient. However they offer to pick you up, which is necessary unless you can speak vietnamize to taxi drivers. You need to tell hotel flight info for this to happen, which they never asked me upfront.
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