Title: THE SILK GRAND PREMIUM HOTEL & SPA Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6054458&destination=Hanoi%2C+Vietnam&selected=103059593&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # THE SILK GRAND PREMIUM HOTEL & SPA Travelers find a peaceful haven in Hanoi's Old Quarter, where expert concierges plan perfect days and the spa offers treatments to restore tired bodies ## Photo gallery for THE SILK GRAND PREMIUM HOTEL & SPA ![Family Triple Room, Multiple Beds, No Windows | Hypo-allergenic bedding, memory-foam beds, minibar, desk - THE SILK GRAND PREMIUM HOTEL & SPA (Hanoi)](https://images.trvl-media.com/lodging/104000000/103060000/103059600/103059593/9c38be5c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Junior Double Room, 1 Queen Bed, Balcony, City View | Terrace/patio - THE SILK GRAND PREMIUM HOTEL & SPA (Hanoi)](https://images.trvl-media.com/lodging/104000000/103060000/103059600/103059593/aaddc332.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Shower, hydromassage showerhead, free toiletries, hair dryer - THE SILK GRAND PREMIUM HOTEL & SPA (Hanoi)](https://images.trvl-media.com/lodging/104000000/103060000/103059600/103059593/d252c9fe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![32-inch flat-screen TV with cable channels, printers - THE SILK GRAND PREMIUM HOTEL & SPA (Hanoi)](https://images.trvl-media.com/lodging/104000000/103060000/103059600/103059593/d592cb6d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Single Room, 1 Queen Bed, No Windows, Annex Building | Living area | 32-inch flat-screen TV with cable channels, printers - THE SILK GRAND PREMIUM HOTEL & SPA (Hanoi)](https://images.trvl-media.com/lodging/104000000/103060000/103059600/103059593/b75523da.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies THE SILK GRAND PREMIUM HOTEL & SPA offers a calm retreat in Hanoi's bustling Old Quarter. Guests enjoy a breakfast buffet, dry cleaning services, spa treatments, express check-in/out, tour arrangements, and free in-room WiFi. ## Reviews 7.8 Good ## Popular amenities - Spa - Free Wi-Fi - Air-conditioning - Laundry room - Housekeeping £34 includes taxes & fees 3 May - 4 May ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=103059593&PinnedHotelID=103059593&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=103059593&PinnedHotelID=103059593&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=103059593&PinnedHotelID=103059593&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=103059593&PinnedHotelID=103059593&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=103059593&PinnedHotelID=103059593&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=103059593&PinnedHotelID=103059593&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=103059593&PinnedHotelID=103059593&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=103059593&PinnedHotelID=103059593&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds City view Showing 7 of 7 rooms ### View all photos for Superior Double Room, 1 Queen Bed, No Windows ![Superior Double Room, 1 Queen Bed, No Windows | Hypo-allergenic bedding, memory-foam beds, minibar, desk](https://images.trvl-media.com/lodging/104000000/103060000/103059600/103059593/966f2642.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, 1 Queen Bed, No Windows - 183 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Superior Double Room, No Windows ![Superior Double Room, No Windows | Hypo-allergenic bedding, memory-foam beds, minibar, desk](https://images.trvl-media.com/lodging/104000000/103060000/103059600/103059593/ea919910.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, No Windows 10.0 Exceptional 1 review - 1 bedroom - Sleeps 2 - 2 Large Single Beds ### View all photos for Junior Double Room, 1 Queen Bed, Balcony, City View ![Hypo-allergenic bedding, memory-foam beds, minibar, desk](https://images.trvl-media.com/lodging/104000000/103060000/103059600/103059593/b957ad76.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Double Room, 1 Queen Bed, Balcony, City View - City view - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Family Triple Room, Multiple Beds, No Windows ![Family Triple Room, Multiple Beds, No Windows | Hypo-allergenic bedding, memory-foam beds, minibar, desk](https://images.trvl-media.com/lodging/104000000/103060000/103059600/103059593/144bb3e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Triple Room, Multiple Beds, No Windows - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Single Bed ### View all photos for Deluxe Double Room, 1 Queen Bed ![Deluxe Double Room, 1 Queen Bed | Hypo-allergenic bedding, memory-foam beds, minibar, desk](https://images.trvl-media.com/lodging/104000000/103060000/103059600/103059593/f4881c11.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 Queen Bed - 183 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Single Room, 1 Queen Bed, No Windows, Annex Building ![Standard Single Room, 1 Queen Bed, No Windows, Annex Building | Hypo-allergenic bedding, memory-foam beds, minibar, desk](https://images.trvl-media.com/lodging/104000000/103060000/103059600/103059593/d7337484.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, 1 Queen Bed, No Windows, Annex Building - 151 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Single Room, 1 Double Bed, No Windows, Annex Building ![Standard Single Room, 1 Double Bed, No Windows, Annex Building | Hypo-allergenic bedding, memory-foam beds, minibar, desk](https://images.trvl-media.com/lodging/104000000/103060000/103059600/103059593/7bd4144c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, 1 Double Bed, No Windows, Annex Building 8.0 Very good 1 review - 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Pool - Hot tub - Spa - Free Wi-Fi 9.8 Exceptional 1,002 reviews £301 includes taxes & fees 3 May - 4 May [](https://www.expedia.co.uk/Hanoi-Hotels-Sofitel-Legend-Metropole-Hanoi.h49234.Hotel-Information?chkin=2026-5-3&chkout=2026-5-4&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=ed9a8a05-8c89-468d-93e9-d0c006d47d3c&top_cur=GBP) Ad ![Breakfast, lunch, dinner served; international cuisine, garden views ](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/4000000/3920000/3918900/3918847/840bde64_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sheraton Hanoi West Mỹ Đình - Pool - Spa - Kids’ pool - Parking included 9.0 Wonderful 272 reviews £100 includes taxes & fees 11 Apr - 12 Apr [](https://www.expedia.co.uk/Hanoi-Hotels-Sheraton-Hanoi-West.h3918847.Hotel-Information?chkin=2026-4-11&chkout=2026-4-12&rm1=a2®ionId=1428&destination=Hanoi (and vicinity)&destType=MARKET&latLong=21.035911,105.839431&searchId=ed9a8a05-8c89-468d-93e9-d0c006d47d3c&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-THE-SILK-GRAND-PREMIUM-HOTEL-SPA.h103059593.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHanoi-Hotels-THE-SILK-GRAND-PREMIUM-HOTEL-SPA.h103059593.Hotel-Information) ## About the area Located in Hanoi, THE SILK GRAND PREMIUM HOTEL & SPA is in the city centre. Travellers eager for a bit of culture can stop by Hanoi Opera House, while those wishing to experience the area's natural beauty can explore Hoan Kiem Lake and West Lake. Food Street Tong Duy Tan and Goethe-Institut Hanoi are also worth visiting. [Visit our Hanoi travel guide](https://www.expedia.co.uk/Hanoi.dx1428) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.03487%2C105.85306&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=7aG3ChzUe2XrbJa-cB9aEuEiusI=) 6A Luong Ngoc Quyen, Hanoi, 100000 ### What's nearby - ![Hoan Kiem Lake](https://images.trvl-media.com/place/6115806/5a1c3479-7127-49e6-a722-5e42eb90e3c6.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hoan Kiem Lake 5 min walk \- 0.3 miles - ![Evening view in Hanoi, Vietnam](https://images.trvl-media.com/place/553248635710297789/b891eada-0080-42b7-8bc8-07ed47f30e15.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hanoi Old Town Night Market 5 min walk \- 0.3 miles - ![Thang Long Water Puppet Theatre](https://images.trvl-media.com/place/6115804/15621fe5-02e0-482e-86f1-7c09a89ddb89.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Thang Long Water Puppet Theatre 5 min walk \- 0.3 miles - ![Quan Chuong Gate](https://images.trvl-media.com/place/6268305/0e8a96a7-bdbb-4d8e-8a9a-7837ecbcbe6a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Quan Chuong Gate 5 min walk \- 0.3 miles - ![Dong Xuan Market](https://images.trvl-media.com/place/6153506/1816335b-f886-4069-8859-931ae843b8e2.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Dong Xuan Market 5 min walk \- 0.3 miles ### Getting around - Hanoi Long Bien Station 10 min walk - Hanoi (HAN-Noi Bai Intl.) 39 min drive ### Restaurants - New Day Restaurant 1 min walk - Hải Sản - Sea Food 1 min walk - Old Corner Coffee Bar 1 min walk - Bún, Trà Sữa Mắt To 1 min walk - Cơm Sườn 47 1 min walk ## About this property ### THE SILK GRAND PREMIUM HOTEL & SPA Hotel near Hanoi Old Town Night Market Close to Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi, THE SILK GRAND PREMIUM HOTEL & SPA provides a free breakfast buffet, dry cleaning/laundry services and more. Treat yourself to spa services, such as a facial, a body wrap or a body scrub. Stay connected with free in-room WiFi. You'll also find perks such as: - A round-trip airport shuttle (surcharge), express check-out and express check-in - Concierge services, a lift and tour/ticket information - A 24-hour front desk, luggage storage and smoke-free property Room features All guest rooms at THE SILK GRAND PREMIUM HOTEL & SPA offer comforts, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and printers. More amenities include: - Hypo-allergenic bedding and memory foam beds - Bathrooms with hydromassage showers and free toiletries - 32-inch flat-screen TVs with premium channels - Wardrobes/cupboards, mini fridges and electric kettles ## Similar properties ![Junior Suite, 1 Queen Bed, Balcony, City View | Minibar, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/25000000/24720000/24710500/24710422/d511f068.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hanoi Elpis Hotel Old Quarter - Free Wi-Fi - Restaurant - Air-conditioning - Laundry room 8.8 Excellent 100 reviews £15 includes taxes & fees 5 May - 6 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-05&endDate=2026-05-06&selected=24710422&PinnedHotelID=24710422&HadPinnedHotel=true®ionId=-1&adults=2) ![City view](https://images.trvl-media.com/lodging/101000000/100230000/100226700/100226641/011494db.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dream Boutique Hotel and Spa Old Quarter - Spa - Free Wi-Fi - 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Restaurant - Air-conditioning 9.0 Wonderful 539 reviews £19 includes taxes & fees 6 May - 7 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-06&endDate=2026-05-07&selected=9344862&PinnedHotelID=9344862&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-20&endDate=2026-04-21&selected=103059593&PinnedHotelID=103059593&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=103059593,24710422,100226641,119540435,6317099) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - 24-hour return airport shuttle on request for a surcharge ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:00 AM ### Family friendly - Laundry facilities - Mini-fridge - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Spa - Body scrubs - Body wraps - Facials - Hot stone massages - Manicures/pedicures - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Hardwood flooring in room - Lift - Low-height electrical sockets in bathroom - Visual fire alarm - Well-lit path to entrance ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Hypo-allergenic bedding - Memory foam mattress ### Bathroom - Free toiletries - Hair dryer - Hydromassage showerhead - Private bathroom - Shower - Slippers - Toothbrush and toothpaste - Towels provided ### Entertainment - 32-inch flat-screen TV with premium cable channels ### Food and drink - Electric kettle - Free bottled water - Mini-fridge - Minibar - Paper towels ### More - Access via exterior corridors - Air conditioning - Desk - Free local calls - Iron/ironing board on request - Laptop workspace - Phone - Printer - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Express check-in available ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: VND 450000 per vehicle (one-way, maximum occupancy 2) - Airport shuttle fee per child: VND 450000 (one-way), (from 5 to 10 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room ### We should mention No pets and no service animals are allowed at this property ### Property is also known as The Silk Grand & Spa Hanoi THE SILK GRAND PREMIUM HOTEL SPA THE SILK GRAND PREMIUM HOTEL & SPA Hotel THE SILK GRAND PREMIUM HOTEL & SPA Hanoi THE SILK GRAND PREMIUM HOTEL & SPA Hotel Hanoi ## Frequently asked questions ### Is THE SILK GRAND PREMIUM HOTEL & SPA pet-friendly? ### How much does it cost to stay at THE SILK GRAND PREMIUM HOTEL & SPA? ### How much is parking at THE SILK GRAND PREMIUM HOTEL & SPA? ### What time is check-in at THE SILK GRAND PREMIUM HOTEL & SPA? ### What time is check-out at THE SILK GRAND PREMIUM HOTEL & SPA? ### Does THE SILK GRAND PREMIUM HOTEL & SPA provide a shuttle to the airport? ### Where is THE SILK GRAND PREMIUM HOTEL & SPA located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## THE SILK GRAND PREMIUM HOTEL & SPA Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.0 Amenities ### 8.6 Staff & service ### 7.0 Property conditions & facilities 10 - Excellent 15 8 - Good 11 6 - Okay 6 4 - Poor 3 2 - Terrible 3 ## Reviews Verified ### 10/10 Excellent #### Jose 30 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I liked the service and the staff was great breakfast was good the room was always clean and I liked the friendly staff ##### Jose Stayed 7 nights in Aug 2025 Verified ### 6/10 Okay #### Stefano 26 Mar 2025 Liked: Staff & service, amenities Convenient for exploring Hanoi ##### Stefano Stayed 1 night in Mar 2025 Verified ### 6/10 Okay #### Tiffany 19 Apr 2025 Liked: Staff & service Disliked: Property conditions & facilities It was ok. It’s a very old property and not the cleanest but the staff was nice and they had free breakfast in the morning. ##### Tiffany Verified ### 6/10 Okay #### Enrisa 2 Dec 2025 The room that we got was very small and tight, not like the photos of the room we reserved. I had to ask to be transferred and it took a while for the manager to agree. The staff were very helpful though . We had a larger room with the view as advertised. Another thing is that we were paid for an express laundry service, to be done before 830am, our check out time, however, they couldn't contact the laundry the morning we were leaving! The lady manager Phi promised to have it delivered to our next destination which was 2 hours away... fortunately, the clothes, still warm were brought to the hotel at 815! Definitely not a good experience. I think the hotel ad regarding the rooms was misleading. ##### Enrisa Stayed 1 night in Nov 2025 Verified ### 6/10 Okay #### Anthony 19 Apr 2025 Liked: Staff & service initially moved into a standard room which was absolutely tiny. There was barely enough room to get around the bed. It was too small for one person let alone two people. For $6 more pn I was moved into a larger room which was still small but far better value. Rooms in this part of town are small but also very cheap and great value. Breakfast was adequate. The staff here are fabulous. The location is perfect, 50m to all the main restaurant and bar areas. Great live music just around the corner in the next street. ##### Anthony Stayed 3 nights in Apr 2025 Verified ### 8/10 Good #### Verified traveller 14 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good location/ value This hotel is good for the value and location. Breakfast is standard. I stayed here on 2 separate occasions. The first time it was fine that I booked to return a few weeks later when I was passing through Hanoi. During my 2nd stay the AC kept turning off which is a punishment in during the summer heat/humidity. I called 5 times over 2 days and then just kept going restarting it and saying sorry. I was unable to sleep during my stay. Additionally during both stays the wifi was spotty in the rooms so FaceTiming was difficult. So for those reasons, I cannot wholly recommend this place. ##### Verified traveller Stayed 2 nights in Jun 2025 Verified ### 4/10 Poor #### Arnaud 18 Feb 2025 Liked: Cleanliness, staff & service The room I had was definitely not for 2 people. It's a bed and an unclosed bathroom with no fan so the whole room gets super humid when you shower, but that's fine, I can live with that. The part that was so annoying is there's a mechanical sound, a water pump or something that goes on and off every few seconds, 24h a day, ear plugs aren't enough, you still hear it and it has the potential to drive you mad. They knocked very loud and a few times on my door in the morning while I was asleep which is not great. Check in was easy and quick, the reception staff was super nice, with good English, five stars to them. ##### Arnaud Stayed 2 nights in Feb 2025 Verified ### 2/10 Terrible #### Sarah 17 Feb 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Rats! Stains! Noise! The hotel was very rundown and shabby and, although the towels and sheets were clean, everything was very old and stained. There were rats running around in the ceilings and floorboards day and night! The noise feom the reception area can be heard loudly in all of the rooms. Cooking smells from the kitchen and from nearby restaurants were in the room constantly and making my clothes smell. The staff were quite chaotic and unprofessional at times. Not worth the price - we stayed in much better places nearby for the same price. The location is very good though - right in the middle of the Old Quarter. ##### Sarah Stayed 4 nights in Feb 2025 Verified ### 8/10 Good #### Alfred 21 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stuff was excellent, a very good breakfast convenient to bus lines Railroad Station many attractions. Excellent Spa service ##### Alfred Stayed 6 nights in Jan 2025 Verified ### 8/10 Good #### helen 19 Jul 2024 Liked: Staff & service Friendly staff, cleanliness ##### helen Stayed 5 nights in Jul 2024 Verified ### 10/10 Excellent #### Kim Hong 4 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place is clean & efficient. Staff are wonderful. ##### Kim Hong Stayed 2 nights in Oct 2024 Verified ### 10/10 Excellent #### Ethel 4 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Breakfast was good, tour they are selling is very expensive, you can find better price outside the hotel. ##### Ethel Stayed 4 nights in Jul 2024 Verified ### 2/10 Terrible #### Bankov 3 Jul 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### Awful Dirty room and many mice running on the area of breakfast, room with full smell. The towel is very old ##### Bankov Stayed 4 nights in Jun 2025 Verified ### 10/10 Excellent #### Chris 14 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel management and staff were very helpful with the stay, arranging site seeing excursions and with laundry service. Room was small, but nice, and had a large bathroom. View was looking over Hanoi Old Quarter from 6th floor. Breakfast was simple, not huge options, but enough to get what you need. Easy walking distance of many old quarter shops and restaurants. Took some effort to find as Google Maps places you in wrong spot a block west of actual location, but if you look for the building address you will find it. ##### Chris Stayed 5 nights in Nov 2024 Verified ### 6/10 Okay #### Ava 29 Oct 2024 Liked: Cleanliness, staff & service The building is old, including the rooms. The. The worst hotel stayed during the vacation ##### Ava Stayed 1 night in Oct 2024 Verified ### 8/10 Good #### MASAHIRO 7 Dec 2024 Liked: Cleanliness, staff & service The facilities in the annex were old but the beds were fine. Unfortunately there was no hot water in the shower. ##### MASAHIRO Stayed 3 nights in Dec 2024 Verified ### 10/10 Excellent #### bryan 1 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super... Great spot in the heart of Old Quarter Loved this hotel. All the staff were just wonderful and so helpful. The hotel is very clean, . This was in a great location in the Old Quarter , you can walk anywhere . Philip organised a tour for us to Halong Bay and certainly didn’t disappoint. We had a fabulous time. Great value for money. Will definitely recommend and stay here again ##### bryan Stayed 1 night in Apr 2024 Verified ### 10/10 Excellent #### Alvin 28 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is an excitement hotel. I stayed for a few weeks in a city view room. It was large clean and spacious. The staff are very friendly and helpful and the breakfast is quite good, especially the fruits, such sweet pineapples! 😋 They have good spa services and the tours are quite well priced as well. This is in old quarter so weekends can get a little rowdy at night. I love watching the traditional dance theater on the street every weekend. It's only a few feet away by foot from the hotel. There are also many delicious restaurants and cafes very close by. ##### Alvin Stayed 28 nights in May 2024 Verified ### 10/10 Excellent #### bryan 2 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities BEAUTIFUL place to stay in the Old Quarter In real estate they say it's all about location, location, location. In the tourist industry I say it's all about the staff, staff, staff. This place not only is located in a very convenient location in the heart of the Old Quarter, the staff is fantastic! The Manager Philip is a handsome man that runs a tight ship. He is very knowable person and willing to help make your stay memorable. The staff is there to actually serve the traveler needs.. Fun place to use as your home base as you wander the streets and enjoy the sites. ##### bryan Stayed 1 night in May 2024 Verified ### 8/10 Good #### R 15 Jan 2025 Liked: Cleanliness #### Room with a view from the toilet! We arrived very tired. Our room we paid for was room with a city view. The only window in the room was inside the shower cubicle in the toilet. When we spoke to the manager he said we have a city view...but i said its from inside a shower cubicle. He said sorry we cannot move you . We will see if a rooms available tomorrow. That day came and we decided after opening our luggage just to stay in that room as we were too tired to start moving again. When we told the manager he said thats a good idea your room is better anyway. So, were not happy with this. We never stay in a room without a window especially when we pay for a city VIEW! The hotel was clean, breakfast was good. Location was fantastic! ##### R Stayed 4 nights in Jan 2025 Verified ### 10/10 Excellent #### Kien 1 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities SUPER AMAZING PACKAGE Our group have fantastic times in Hanoi SILK GRAND PRMEIUM Hotel. We did to booked only 1 night on Expedia website and upon arrival, we booked our AMAZING PACKAGE as Ha long bay 2 days 1 night on Premium cruise Sapa trekking 3 days-4 nights Hoa Lu - Tamcoc 1 day tour by Mr. PHILIP was SUPER, amazing tour and secret deal. Our rooms at Panda Hotel is Small but very clean, romantic decor in our beds with Petals rose flower, i loved my room. Their staffs was super friendly, charming and they are always try to helped us with big smiles AND special Mr. PHILIP ( My prince ) helped us to booked SUPER amazing package and show the best restaurants, great coffee, a good place to seeing. Thank you very much to all Staffs of silk grand premium HOTEL and we're highly to recommending THE SILK GRAND PREMIUM HOTEL to everyone and SPECIAL TO MY COUNTRY. LET BOOKING IT !!! ##### Kien Stayed 1 night in Apr 2024 Verified ### 8/10 Good #### Tin 12 Jul 2024 Liked: Staff & service, property conditions & facilities My stay on the 5th floor was decent. It looks recently renovated and they tried to make it look premium, but you could tell it was a bit of a rush job and not much thought was put into the layout. But those are cosmetic details and aren’t deal breakers. The bed is made, but don’t think sheets and comforter are changed often. Towels (except shower mat) are changed daily, but do have some stains. One towel was really gross, looked like someone wiped their butt and then folded it back neatly. So I just tossed it on the floor for housekeeping. Kettle was clean, but cups a bit dirty, as if they just poorly rinsed them in the sink because I could see coffee stains. Water bottles, tea, and coffee provided. Good WiFi connection. Since it’s located in the bustling Old Quarter, don’t expect quiet. There were no blinds, just frosted glass so there will be plenty of natural light to wake you. I didn’t mind, but just a word of caution for light sleepers. The staff are very friendly and helpful. I had them take some clothes in the morning for laundry and got it back later that night and was given the weight. I was told to pay at checkout. The next morning, the same receptionist said they made a mistake and I had to pay for an extra kg. I didn’t have time to contest as my driver was waiting. Maybe that’s their tactic, tell you to pay as you leave when you’re likely in a rush and will concede. They need a scale onsite like most other hotels. I would stay again, but avoid other services ##### Tin Stayed 1 night in Jul 2024 Verified ### 2/10 Terrible #### Diane 17 Feb 2026 Disliked: Cleanliness, amenities, property conditions & facilities Chambre avec trou dans les murs, malpropre J'ai des photos et je veux un remboursement ##### Diane Stayed 1 night in Feb 2026 Verified ### 10/10 Excellent #### Johanne 7 Jan 2026 Le personnel est moyennement chaleureux. Le déjeuner est très bien. Les chambres auraient besoin de rénovation ##### Johanne Stayed 1 night in Jan 2026 Verified ### 6/10 Okay #### Kazuhito 2 Nov 2025 Disliked: Property conditions & facilities 部屋はあまり良くなかった。ロールカーテンの後ろに窓があり、それはホテル内の廊下に面していた。そしてその窓の鍵は開いていた。夜中に騒いでいる客がいてなかなか寝られなかった。その他も一定時間毎に金属を鳴らすような音が続いて鳴っていた。City Viewと書かれていたが、シャワー室の窓以外に外が見える窓は無く、見える景色もあまり良くなかった。ホテルのスタッフに日本語が話せる人がいて、とても助かった。その他のスタッフも親切で良かった。場所は旧市街の入り口なので、街に出やすくて便利だった。 ![](https://a.travel-assets.com/ugc/hotel-reviews/a67db26e-56a9-4a12-b7eb-0d85a4913f9b-1762061322300.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/920280c3-e02d-423e-b236-f38726ddc15a-1762061323632.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kazuhito Stayed 2 nights in Oct 2025 ### Expedia's Latest Trends ### Hotels > - [Titanic Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Titanic-Hotel.h37860458.Hotel-Information) > - [Hotels near St James's University Hospital](https://www.expedia.co.uk/St-Jamess-University-Hospital-Hotels.0-l553248621560543869-0.Travel-Guide-Filter-Hotels) > - [Charm House and Cafe](https://www.expedia.co.uk/Hanoi-Hotels-Charm-House-And-Cafe.h28985598.Hotel-Information) > - [Caravan Parks Lee-on-the-Solent](https://www.expedia.co.uk/Lee-On-The-Solent-Caravan-Parks.d6143983-aaCaravanParks.Travel-Guide-Accommodation) > - [B&B Blaenau Ffestiniog](https://www.expedia.co.uk/Blaenau-Ffestiniog-Bed-And-Breakfasts.d6144816-aaBedAndBreakfasts.Travel-Guide-Accommodation) > - [Mersey Central Hanoi Apart'Hotel](https://www.expedia.co.uk/Hanoi-Hotels-Mersey-Central-Hanoi.h66774850.Hotel-Information) > - [All-Inclusive Hotels in Gulf Coast](https://www.expedia.co.uk/Gulf-Coast-Hotels-All-Inclusive-Hotel.0-0-d6209919-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > - [Hong Ngoc Cochinchine Boutique Hotel & Spa](https://www.expedia.co.uk/Hanoi-Hotels-Hong-Ngoc-Cochinchine-Boutique-Hotel-Spa.h4629041.Hotel-Information) > - [Amor Beach Villa 3 Bedrooms with huge pool, BBQ, near the beach.](https://www.expedia.co.uk/Zakynthos-Hotels-Amor-Villa.h63079324.Hotel-Information) > - [Houseboats Dartmouth](https://www.expedia.co.uk/Dartmouth-Houseboats.d4621-aaHouseboats.Travel-Guide-Accommodation) > - [Somerset Grand Hanoi](https://www.expedia.co.uk/Hanoi-Hotels-Somerset-Grand-Hanoi.h1559027.Hotel-Information) > - [Stellar of the Seas](https://www.expedia.co.uk/Hanoi-Hotels-Stellar-Of-The-Seas.h30421154.Hotel-Information) ### Flights > - [Flights from Bristol (BRS) to Ullensaker (OSL)](https://www.expedia.co.uk/lp/flights/brs/osl/bristol-to-oslo) > - [Flights from Hounslow (LHR) to Santarém (STM)](https://www.expedia.co.uk/lp/flights/lhr/stm/london-to-santarem) > - [Flights from Dubai (DXB) to Málaga (AGP)](https://www.expedia.co.uk/lp/flights/dxb/agp/dubai-to-malaga) > - [Flights from Liverpool (LPL) to Corballis (DUB)](https://www.expedia.co.uk/lp/flights/lpl/dub/liverpool-to-dublin) > - [Flights from Sofia (SOF) to Hounslow (LHR)](https://www.expedia.co.uk/lp/flights/sof/lhr/sofia-to-london) > - [Flights from Singapore (SIN) to Narita (NRT)](https://www.expedia.co.uk/lp/flights/sin/nrt/singapore-to-tokyo) > - [Flights from Paisley (GLA) to Santiago (SCL)](https://www.expedia.co.uk/lp/flights/gla/scl/glasgow-to-santiago) ### Activities ### Packages > - [Jurmala Beach](https://www.expedia.co.uk/Jurmala-Beach-Latvia.d6062749.Attraction) > - [Victoria Tower](https://www.expedia.co.uk/Victoria-Tower-London-City-Centre.d6079113.Attraction) ### General > - [Visit Kentish Town](https://www.expedia.co.uk/London-Kentish-Town.dx6144895) > - [Visit Wrangelkiez](https://www.expedia.co.uk/Berlin-Wrangelkiez.dx553248635976399387) ---