Ratings based on 383 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from County Durham

Convenient for Leeds City and Airport

Posted 27-Jul-2015
Pros: Room, quiet, location, parking, staff. Set well back from the main A660 into Leeds amongst trees and garden
Cons: Needs refurb inside and out
Location: Easy to get a bus into Leeds City and all it has to offer, close to the Airport. God location
Hotel is looking a bit sad these days and in need of a refurb. Outside paintwork is shabby and inside is rather dated. Having said that it's all OK and the rooms are clean and comfortable and the staff very nice. Really no complaints so far as our stay is concerned. Good location and plenty of parking.
2 out of 5
by A verified traveller

Worst customer service ever!

Posted 20-Jul-2015
They stuck us in the basement-level handicapped room. Which had no shower/tub, just a drain in the middle of the floor and a shower head on the wall. Half of the wall appliances didn't work. We aren't disabled! And that's no way to treat those who are...
5 out of 5
Recommended
for Everyone
by A verified traveller

close to city

Posted 19-Jul-2015
Excellent hotel and great facilities, great value for money. Upgraded to top deck room which was only £20 and you got 2 star bucks vouchers so really only £12 to upgrade. Fantastic having all sky channels to so could chill and relax. If your a gourmet society member then the restaurant does 2 for 1 on 3 courses so it's even better. All in all a great hotel for the money. Have used village hotels in the past and will use again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveller from jersey uk.

Nice area quite rural, short taking ride into city

Posted 14-Jul-2015
Great facilities, spa, swimming pool, good bar and restaurants.my only issue with the hotel was that our room was so warm, the room had no air con, only a large fan, which was so noisy, but to be able to sleep in the heat we had to have it running all night. On check out we mentioned this and we found out that our room was above the swimming pool which has to be a warm environment, with the heat rising through the floor it made it uncomfortable to remain in the room.
2 out of 5
by A verified traveller from Lancashire

In the area visiting friends

Posted 13-Jul-2015
Pros: The bedroom.
Cons: A peaceful sitting area for residents. It's like being on a railway station.
Location: Useful for visiting the University.
My elderly mum and I use this hotel as a base to meet friends from when we lived in the area. When we first visited about 17 years ago, there was a pleasant lounge near reception to sit in and have a drink. This is now a Starbucks, busy and noisy. Many people passed through after swimming, judo and using the gym, children running round.It feels less like a hotel and more like a leisure club and cafe. We had invited friends to meet us on Saturday morning and more in the afternoon. We were on a sofa by the lift and in a corridor by the toilets. A hotel should have a residents lounge. We struggled to hear each other, 2 friends having hearing aids. The room was fine, although very hot. Breakfast was okay but not much room between the tables. I'm sorry to say we will not use this hotel again when we next visit. It certainly is not worth the price we paid.
3 out of 5
Recommended
for Students
by A verified traveller

Difficult phoning

Posted 22-Jun-2015
Pros: The hotel was conveniently placed to my meeting venue.
Cons: Mobile phone signal could be better and thicker walls would be good so that people in the corridor don't appear so loud.
Location: The hotel is on a main route into Leeds and the universities. Headingly is a lovely suburb with good restaurants.
The hotel was fairly comfortable and clean. I arrived late and left early so this was all I needed. However, ringing out was a nightmare. There was no mobile phone coverage and the hotel did not have a normal STD code for people to ring in without charge. I ended up using the hotel phone to speak briefly to my husband which I would normally never do.
1 out of 5
by A verified traveller

Posted 11-Jun-2015
Cons: Everything needs a refit
Old, tired and rude staff. Rooms mostly old and need updating. Charging for the gym is ridiculous if your staying at the hotel. Noisy and indifferent
2 out of 5
by A verified traveller from cle

The toilet ran all night!

Posted 10-Jun-2015
I stayed at this hotel as it was near the airport and I had heard good things about the restaurant. The food was nice however our hotel room was horrible! It smelt horrid, the walls were dirty as was the carpet. The bathroom had mould and the toilet ran constantly throughout the night. I would not stay here again! One good point was a friendly young man on the reception who offered to help us with our bags early the morning we checked out.
4 out of 5
Recommended
for Everyone
by A verified traveller from Twickenham

Tour of Yorkshire Trip

Posted 04-May-2015
Pros: Clean and tidy
Pleasantly surprised. Good clean hotel. Pub food was great. Only complaint is that breakfast and Starbucks open too late in the morning.
3 out of 5
by A verified traveller

Dusty Room and Poorly presented

Posted 28-Apr-2015
Dusty Room, please look at behind the TV and behind the lamps, the room on the second day was not vacummed, as i left a peice of thread on the floor and that tread was there the day after.