Ratings based on 337 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
93% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Good facilities, restaurant awful and overpriced

Posted 20-Feb-2015
Pros: Bed was comfortable.
Cons: Restaurant food - and restaurant management.
This hotel is fine - 'damned with faint praise', as one might say. It's comfortable, reasonably clean if you don't look too closely around the edges and lots of parking. But it could be so much better. The main problem is the restaurant. The waiting staff - apart from the young man with dark curly hair who was very efficient on Wednesday 18th evening - are pretty useless. The waitress volunteered to bring our drinks and olives straight away - and then forgot both. The manager clearly couldn't care less. When we entered the virtually empty restaurant and were told there was a 20 minute wait for a table, we must have looked surprised because we were then told it was because there were currently lots of room service orders. Yes, I can see that these are 'invisible' diners, but nevertheless, it didn't look good. Having eaten in the restaurant however, I can see why people chose to eat in their rooms. Anyway, the food was clearly microwaved - no boiled potatoes ever get that hot naturally - and I fail to see how any chef can ruin a roast tomato - but they did. My advice, stay here, but eat elsewhere, at least for dinner. Breakfast was better, but probably the in-house Starbucks is a better bet!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Xmas break

Posted 26-Jan-2015
Pros: The reception staff were especially helpful and really went the extra mile to help.
Cons: Stop the shower screen leaking. Regulate room temperature better. Reinstate Sky TV in room (used to be there and now it's not, for no reason!).
Location: Leeds is your oyster!
In Leeds for three nights over Xmas. The Village is near my relatives and also not far from the centre of Leeds so the location is good.
2 out of 5
by A verified travellerfrom university student parent

Needs refurbishment

Posted 19-Jan-2015
This is a tale of 2 parts. We booked a standard room for £79 which was terrible...badly in need of refurbishment and with the thinest quilt cover imaginable. I voiced my concerns to reception who kindly moved us to an upgraded room which was very lovely, what you would expect of a hotel. So management...please take note and treat your guests with the respect they deserve. Don't palm guests off with a room worth £20 for £79...its not acceptable. Thanks to the lovely receptionist for treating us with kindness.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Dubai

Nice hotel in a good location

Posted 13-Jan-2015
We stayed for a week over Christmas 2014 include the breakfast. The staff at the restaurant were exelant. The location for us was brilliant. But we forgot the laptop and the Mobil phone chargers when we moved room because the first room was just above the pub and very noisy. The next day when we asked about them they couldn't found them!!!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Barcelona

A bustling hotel, close to local amenities.

Posted 04-Jan-2015
Pros: Relaxed atmosphere generally, lovely festive decorations. Enjoyable Boxing Day buffet. Good facilities in room.
Location: Excellent central location giving easy access to Headingley and Leeds. Lovely walks around Kirkstall Abbey and The Hollies. Traditional local cinema.
Pleasant atmosphere in hotel, although a little too noisy at times, mainly due to large number of young children staying during festive season.Restaurant a little overpriced, as are drinks in pub on site.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom belfast

Nice hotel close to airport

Posted 17-Dec-2014
Good stay as always. Great breakfast and great leisure facilities Stay here and Village South when watching the Mighty Whites.
5 out of 5
Recommended
for Everyone
by A verified traveller

Will stay here again

Posted 12-Dec-2014
Pros: Very comfortable bed and excellent facilities.
Cons: Portion size for the food in the bar.
Location: A short ride from the city centre with Taxi's easily available.
Excellent hotel, friendly and helpful staff, plenty of parking. Good facilities with clean and very comfortable rooms.
3 out of 5
Recommended
for Families
by Nicolafrom Dunmow

Acceptable hotel

Posted 25-Nov-2014 on Hotels.com
Stayed here whilst visiting my daughter at uni. Perfectly acceptable hotel though a bit of a trek to the room which was for disabled guests. Although I am not disabled myself, I feel very sorry for any disabled people who are banished to the back of the hotel with the long trek and two lift trips to reach their room!
4 out of 5
Recommended
for Couples
by Matthewfrom Drighlington

Birthday gift

Posted 25-Nov-2014 on Hotels.com
The hotel is great and the leisure facilities are very good. The hotel restaurant is a little pricey and the service was poor thus would venture into Headlingly for eating out
2 out of 5
by A verified travellerfrom Wolverhampton

Not what I expected

Posted 24-Nov-2014
Pros: Staff were polite and tried to be helpful. Position just outside Leeds was good for us.
Cons: Soundproofing, general maintenance, refurbishment of rooms.
Location: Location was good, easy access to Leeds and surrounding area.
Only stayed one night, but it unfortunately happened to coincide with a wedding party. We were kept awake by a loud disco. When we complained to the front desk they did tell them to turn it down, unfortunately the D.J. thought it amusing to turn it up! It ceased at 1:00 am. On entry to the room noticed window would not close securely. They sent someone up, but he could not fix it. Did not feel safe. They could not put us in another room as the hotel was full. Room otherwise was ok but bathroom was tired and not planned well. Floor tiles were loose and grouting was gone in places, extractor fan did not work, trim under sink was loose and hanging down, flush handle and hot water tap could not be accessed properly due to positioning design. Shower was good. We did not have time to use the pool or other amenities. On exit they did give us a refund on the cost of our breakfast due to the problems we had had.