Ratings based on 160 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Curitiba-PR

Impecável!

Posted 20-Jan-2015
Pros: A cordialidade e muitos cuidados recebidos da equipe do hotel.
Location: Muito próximo à Plaza de La Virgen, o local mais bonito do centro histórico. Há bares, restaurantes, mini mercados, cafeterias, tudo muito perto.
Poucas vezes fomos tão bem tratados (e até mesmo "mimados") em um hotel! A gentileza e atenção de toda a equipe chama a atenção logo no check in. A beleza e limpeza das instalações também. Os mimos são muitos: free minibar, wifi de qualidade, chocolates e doces sempre ao final do dia, amenities Bvlgari... O café da manhã é pago a parte, mas vale muito a pena! Tudo de ótima qualidade e com uma variedade satisfatória. A equipe sempre foi muito prestativa, principalmente no que se refere a dar dicas sobre atividades, passeios e restaurantes. A localização é perfeita: a poucos metros de uma das principais praças do centro histórico!
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom london

Excellent location .Faultless customer service.

Posted 20-Jan-2015
Pros: Location, quality of hotel and staff attitude
Cons: Being really critical the Bar area was a little sterile , however in the spring with the doors open onto the terrace I imaging it works well.
Location: Central location in old town,however far enough away from the tourist routes to ensure no passing noise or disturbance.
Discreet Hotel, central to all attractions, bars and resturants in the old town and a great base for exploring the wider Valencia. Service and engagement of staff exemplary. Would highly recommend.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Edinburgh

Beautiful boutique hotel in Valenci'sold town.

Posted 31-Dec-2014
My fourth trip to Valencia and I thought I'd try a different hotel after having been disappointed by the one I usually book on my last visit. The location of the hotel couldn't be better. A few minutes out of the door and you will reach the Plaza de la Virgenes and the cathedral. Most of the sights you'd want to see in the Old Town are within walking distance. Colon metro stop is not too far away if you choose to use that means of transport from the airport. Hotel room was very comfortable. My double room was very spacious and the minibar of soft drinks and water was complimentary. Staff were both courteous and friendly. Checking in and out was quick and any enquiries I made were dealt with promptly. wouldn't hesitate to return.
5 out of 5
Recommended
for Couples
by A verified traveller

Amazing hotel!

Posted 08-Dec-2014
Pros: The staff were fantastic and they make the best gin and tonics ever!
Location: This hotel is near all the best bars and restaurants.
We had a lovely stay here. The location is perfect.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Beautiful hotel with stylish interior

Posted 25-Nov-2014
Pros: We liked the interior style and ambiance of Caro hotel. The staff in general were very helpful and friendly.
Cons: The understanding that if you pay for a superior room, you are given a similar one according to the Expedia website on booking.
Location: Perfect location for seeing historic Valencia.
On arriving (earlier than expected for check in) we were offered an attic room but this did not suit as I had paid for a Superior Room for 3 nights as a Birthday treat for my husband. According to the room picture when booking on Expedia, it had a view and a balcony / terrace so I was expecting a large room, not a basic room (which we ended up with). On refusing the attic room, the receptionist said we would have to pay more for a room with a balcony/terrace and I said it didn't have to have a terrace/balcony but at least a view from the window. We felt the service this receptionist offered was very inappropriate considering we were new guests and had paid for a Superior Room. We left the hotel as advised by her until an appropriate room was available. On return, we were given a room (with no discussion) which was a basic room. The room was nice but it didn't have a bath or private sink area as you would expect with a Superior Room. The staff in general were excellent and very polite, our only complaint was this first initial greeting from the receptionist and room issue.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London, England

Lovely hotel in the old town

Posted 24-Nov-2014
Pros: The room, mimi bar & Location
Had a great time in Valencia made even better by the hotel! Lovely room with great amenities. The room was a decent size. There was a shower and a bath. Staff were helpful. Free (non-alcoholic) mini bar was a bonus! Would definitely stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveller

Ruhig und sehr zentral gelegenes Hotel.

Posted 09-Nov-2014
Ich hatte einen wunderbaren Kurzurlaub in Valencia.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom lake tahoe, NV

Great hotel!

Posted 05-Nov-2014
New and modern, this was a wonderful find! We hadn't be to Valencia and weren't sure what to expect, but having a fresh, new and stylish place to call home during our stay made a great first impression. Perfect location- Friendly and efficient staff- My only suggestion would be more lighting in the room. The shower was the best we've found on this 90 night adventure!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London Colney Herts

Wonderful Experience in Old part of the town

Posted 02-Nov-2014
Pros: Everything staff so helpful and welcoming.Location ideal short walk to main squares and parks.
Cons: Minor thing lighting in room.As found it quite dark unless sitting near beside lights or spot light near chair. Lighting in bathroom area excellent
Location: In old part of town near Catheral close to restaurants shops and parks. Bus to beach and Science Park about Very near. Buses easy to use.
Arrived 4 hours early for check in.Our room wasn't ready but changed out of our travelling clothes as was 25 C and left cases at reception and explored. On our return cases already in room. We were in room 26 which although basic price was lovely, overlooking pool and terrace area. Tea is free you just call room service and they bring it, again silly little touches tray cloth bone china tea service.excellent. You also get free soft drinks and nibbles in mini bar replenished twice a day, and homemade cakes and biscuits as well as turn down service with sweets and weather forecast. We were here for three days, staff wonderful always smiling and can't do enough for you. Went on the bus tours which I recommend and walked down the riverbed (park) to science park and then on to the beach. Lucky with the weather ate at the beach overlooking the sea sun shining in late October.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Amsterdam

Uitstekend hotel in het centrum van de oude stad

Posted 02-Nov-2014
Het hotel is gelegen in het oude stadscentrum. Het gaat om een verbouwd paleis. De kamers en de service zijn uitstekend. Over hetontbijt heb ik geen oordeel, want dat gebruikte ik op een terrasje in de buurt.